Open Dental Forum

Having looked through our query examples and testing quite a few, I have not found anything that will do exactly what you are looking for. The best recourse would be to submit a query request that we can work with you on to meet your needs. If you include information regarding the specific query you...

Thank you Dr. Haber for your response as always. I tried searching for the feature for request but still trying to figure out how that system works exactly... To Keep it straightforward, inside of the Open Dental program, you can click on Help>Request Features - This will bring up the feature reque...

Having just done some testing on Mobile Web, this issue doesn't seem to be happening for me. I am able to search patients using upper or lowercase letters (and any random combination in between). What version of Open Dental are you running? Are you using Mobile Web, or Mobile Sync?

Your office took a Pano and a single film, these codes should stay in the chart and the ledger, because these are the services that were provided to the patient and billed to the insurance. Now that the insurance changed it to FMX, OD allows you to enter a "Supplemental" payment to a procedure that...

We do have many customers that have or are in process of switching from other solutions to our eServices to confirm and send appointment reminders using eConfirmations and eReminders (along with setting up Web Sched to schedule recalls and New Patients). That being said, one of the easiest ways to t...

I will touch base with our engineers today to see if we have created the requests yet and will let you know.

From a prescribing standpoint, it does sound out of the ordinary. If you have verified that your hygienist is setup as a secondary provider under Lists>Providers, I will have to agree with Arna. To troubleshoot what is taking place one of our staff will need to get connected if you have time to call...

If you are referring to the manual process of highlighting the appointment and clicking the Confirmed status, then there is no way to specify a time frame for when that can be done. Once automated eConfirmations becomes available, you can set it up to send the confirmation message out to the patient...

The bug has been fixed and is available as of version 14.2.19.0, and we should now be okay to run in a Google Cloud SQL environment. We made an adjustment so that if the SET GLOBAL sql_mode ' ' is left blank it will overlook the permission issue.