Open Dental Forum

tmv2

Hi,

According to here http://www.opendental.com/manual/portallhostown.html the patient portal runs on IIS web service. Can it run on a different web server like Tomcat? I notice it uses J2EE technology and has a WEB-INF folder. Can it be deployed as a webapp application in Tomcat?

tmv2

Hi, I'm planning to get XDR. The sale rep told me that XDR needs to install its own MySQL on a Windows machine. Our OD's MySQL is on linux. I don't like the idea of maintaining 2 versions of MySQL on different OSes. For those who have XDR, what's your take on of having another MySQL installation to ...

tmv2

The before image is line 1 and 2. This was the image of how it looked for the past few years.

The after image is line 1 and 3. This is what it looks like now.

thanks.

tmv2

Anyone knows what triggered the change?

tmv2

Hi, Can someone explain why a historic line item 2 recently got replaced by line item 3. What triggered the Date and the Writeoff to change automatically? This is in the Patient Account table in the Account Module. I'm still on version 7.9.17. thanks. Date Patient Prov Code Tth Description Charges C...

tmv2

Why not download the .tar ball from MySQL site and install it? I'm still on Ubuntu 8.04.4 from 4 years ago. I have different versions of MySQL on the same Ubuntu to test. All I need to do is change a soft-link to tell Ubuntu which version of MySQL to run.

tmv2

I'm not disputing that the paper form signature is better than the digital signature, but the data that the signature entails could be easily manipulated in OD. You are right that one can change the values on a paper form with whiteout or covering up some information before scanning, but these techn...

tmv2

The signature wouldn't legally hold in court right now since I can make a form element check box appeared to be checked even though it wasn't checked by the patient. There are other scenarios where I can imagine moving the form elements around and come up with a completely different form from the on...

tmv2

Similar to the topic "Signed ProcNote can be tampered" http://opendentalsoft.com/forum/viewtopic.php?f=2&t=2835&start=0 I posted a year ago, signed sheets can be tampered. I picked the Medical History form that came with the program, checked a few check boxes, and left some blank, and then signed th...

tmv2

> 1. The three procedures that are grouped should not have any note. They can, that's the problem. After I create a group note, I can click on one of the grouped procedures and create an individual note. The purpose of a group note is to make all the grouped procedures have the same exact note. I wo...

tmv2

Hi, How come after I create and sign a group note for 3 procedures, I'm still able to create and edit the note for each of those procedures individually. Two questions: 1) Shouldn't the 3 procedures that are grouped have the same exact note? 2) And if one of the notes in the group is modified, shoul...

tmv2

I found out the problem and a solution. It was a tough one to crack. When there is no internet connection, the packet sniffer shows that opendental and mysql server communication is more chatty. It takes a longer to connect, about 30 seconds. The first sql command that Choose Database screen runs is...

tmv2

No, I don't have support. My DSL is back up and OD is happy again. I did install a network sniffer to troubleshoot the issue. Didn't see any internet outbound traffic from OD on the Choose Database screen. Also scanned through the code in FormChooseDatabase.cs and DataConnection.cs, nothing in there...

tmv2

I'm running MySQL 5.0.51 on Linux. I granted "ALL PRIVILEGES ON *.*" for the OD DB user. I don't think it's a permission issue else version 7.3.9 would have the same problem. Do you have a setup where a separate MySQL server and multiple OD apps sitting on the same switch in the lab where you can te...

tmv2

The IP/hostname of the MySQL server is reacheable from any of the computers running OD because I'm able to ping it and all the Samba mounts of the A-Z folders on the DB server are accessible from all the computers. I don't rely on DNS for LAN, I use hosts file to resolve names. Are there any new ser...

tmv2

I did try with entering the IP at the choose Database Screen, and got the same error for versions > 7.6.36. Version 7.3.9 works either with hostname or IP of MySQL server.

tmv2

Hi, My AT&T DSL connection went out today as the same time all the OD applications on every computer in the office could not connect to the MySQL server that's located in the same office. It took me a day of trouble shootings to figure out that the two issues are related. I'm running version 7.6.36 ...

tmv2

So is it possible when switching patients to have the popup window shown every time until it's manually disabled instead of it being shown only once?

tmv2

Hi, I'm running 7.6.36 and the 'Edit Popup' window after clicking on the 'Popups' button in the Toolbar doesn't look like the one here in the docs. http://www.opendental.com/manual/popups.html I only see the Text and Permanently Disabled checkbox, but no 'Save and disabled for' section. In addition,...

tmv2

Hi,

Can you let me know which version of OD will start requiring an upgrade to MySql? Which version of MySql (5.5.9 or 5.5.11, etc..?). If I choose to stay on MySql 5.0 for a little longer what would happen? The new features would not work or OD will be completely not functional.

thanks.

tmv2

1. None of the providers are hidden. It doesn't matter what provider I set, it forces me to pick a provider again before any changes can be made.

2. You are right. The guarantor of the family has to be selected as the current patient for the payment to be attached to the payment plan.

thanks.

tmv2

Hi, I'm running v7.5.33 1) In the Payment Plan window, the Provider is not sticky. Once the provider is selected, reopening the Payment Plan window for the same plan will cause it to be unselected. 2) I'm not sure why after setting up the payment plans for patients and then doing payments for them, ...

tmv2

In version 7.4.12, from the main toolbar with a patient selected, click Forms to open Patient Forms window. Copy an existing Registration Form. Open the copied version it will have data but no background. Open the original, it will have a background but no data.

tmv2

Hi, When setting up a procedure's treatment area as "arch" and then previewing the claim form, I'm expecting the claim form box 25 (Area of Oral Cavity) to have a value of U or L, instead I'm getting 01 or 02. This causes confusion with one of the insurances. It treated those numbers as upper even t...

tmv2

Hi,

Is there a change in the build process for version 7.3? I'm jumping from 7.0 to 7.3, and when building 7.3 there are only 4 files in OpenDental/bin/Release and no OpenDental.exe file. If I go back to 7.2 instead, the build works normally as before.

tmv2

Yes that was what I did. I signed the note with the Topaz in OpenDental TreatPlan Procedure Info window. Modified the note directly in the DB using sql. Opened the note again in Procedure Info window and the signature was still shown with the altered text. OpenDental: 7.0.35 Topaz Model: T-LBK462-HS...

tmv2

Hi, I know that every time a proc note is updated, a new record is created so that the previous note can not be changed as seen in the audit trail when the audit box is checked in the Show tab. However I could always update the DB directly, and change the note in the audit trail. This is where I hop...

tmv2

I have the same problem. We started scanning all of paper documents into the system and they begin to get unmanageable. The ability to create subfolders and organize documents by year would be nice. In addition, there is an annoying bug with the image categories. By default when you click on the Ima...

tmv2

Warning 1 'OpenDentBusiness.ClaimProc' overrides Object.Equals(object o) but does not override Object.GetHashCode() C:\opendental\svn\opendental6.7\OpenDentBusiness\TableTypes\ClaimProc.cs 7 15 OpenDentBusiness Warning 2 Could not resolve this reference. Could not locate the assembly "Microsoft.Visu...

tmv2

1) Claimattach table has orphan records not sure how this happened. There are records in the claimattach table that point to non-exist claimnum. The Database Maintenance tool doesn't solve this. I have to run a manual DB update: (delete from claimattach where claimnum not in (select claimnum from cl...

tmv2

Hi, There are two possible bugs I ran into in version 6.4.18: 1. Attached images are not sticky when doing a preauth, but fine in claims. Treatement Plan -> Pre Authorization -> select a preauth -> Attached Images -> Add -> select a BW image for example The BW filename shows up in the Attached Image...

tmv2

It is not just the backup size. My disk storage is going up ~20MB a day instead of 1-2MB. Anyway, I have a script in place to overwrite the files in the EmailAttachments folder with the originals to revert the size until the bug is fixed. There are 2 other bugs I found: 1. Attached images are not st...

tmv2

Is there a use case where OpenDental will load up the images (e.g. 20090508_604185937500641.jpg) from the EmailAttachments folder at all since those images are "archived"? If they are not used at all, I'm planning to delete them since they take up 80% of my daily backup space. If they are used by Op...

tmv2

I wanted to provide some more information on my previous post. When I imported the image using in the Image Module, the image size is only 148KB and it's also that size in the A-Z folder after it was imported into OpenDental. Next I referenced that same image in the Edit Claim window, Attached Image...

tmv2

Hi, I wonder if the images in the folder OpenDentImages/EmailAttachments are referenced anywhere in the DB or needed by OpenDental? These images are already under the patients' A-Z folders. The only difference is that the images in OpenDentImages/EmailAttachments are much larger in size. I'm not sur...

tmv2

Nevermind. Not sure what happened, but it suddenly works now.

thanks.

tmv2

Yes. The driver was correctly installed. I did reinstall it with Word/Excel support, chose the correct topaz model, and the HSB connection type. I found out the problem. It was a current conducting issue in the pen, so I adjusted the spring at the end of the pen's cap. Didn't realize the pen use bat...

tmv2

Hi, I have the Topaz T-LBK462-HSB SignatureGem Backlit LCD 1x5. Is there anything special I need to do to get it working with Open Dental? I have installed SigPlus Basic from http://www.topazsystems.com/Software/index.htm. During the installation, I answered "NO" to signing with Excel, Word or Acrob...

tmv2

Never mind. It's the provider's Medicaid ID. I can't believe I missed it.

tmv2

Hi, We are trying to create a claim for our first Medicaid patient and got the message "Cannot send claim until missing data is fixed: Medicaid ID" in the "Edit Claim" window. In the "Edit Insurance Plan" window, we have the Carrier Medicaid of CA (Denti-Cal) with Electronic ID: 94146. Also we have ...

tmv2

Got it. Thanks for the pointer.

tmv2

Fee|Pri Ins|Sec Ins|Discount|Pat 155.00|103.60|0.00|7.00|44.40 70% (PPO Percentage) x 148.00 (Ins Allowed) = 103.60 155.00 - 148.00 = 7.00 (Discount) In the Treatment Plan Module, I have the above table. How do I disable the automatic discount for PPO? Is it possible to see additional columns so tha...

tmv2

I'm playing with v6.1.6.0 and getting the following pop-up error window when clicking on the Check Eligibility button in Edit Insurance Plan. I check my DB, the patient table does exist.

"Unhandled Exception has occured in your application ..."

Table 'opendental.PATIENT' doesn't exist

tmv2

I take data protection and backup very seriously. I have mirroring set up in the office, running daily cron backup over ssl and restoring it at a different geo location, and storing the backups on DVD. I also backup all the mysql bin logs to restore the data up to any points in time. In addition, my...

tmv2

> "just change the date for that pref to a date that's years in the future"
This can be set in OD or in some piece of code? I'm also doing daily backup using cron over ssl and I would like to prevent the office from seen the backup screen since they would not know what to do with it.

thanks.

tmv2

Thank you for the instructions. It works!

tmv2

Hi, On 2006 A.D.A. Claim Form, there are 2 NPI numbers, line item 49 and line item 54. When I preview on "Edit Claim" window, I see the same NPI number being used in both line items. This is the NPI number that is set in the "Edit Provider" window. I have two NPI numbers, one for line item 49 and on...

tmv2

>"unless you change the selections at the bottom of the recall setup window" Yes, I selected everything in "Types to show in recall list" of the recall setup window. The 4BW recall record does show up in the Recall table of the Family module, but I can't schedule it in the Recall Lists of the Appts ...

tmv2

Hi, I have a couple questions about the RecallTypes in v6.0.6. For Prophy procedures everything works fine. Prophy recall record shows up in the Family Module's Recall table and the Appts Module's Recall Lists. I can schedule an appointment off of the Recall Lists and it will automatically be remove...

tmv2

I'm seeing it in v6.06. also.

tmv2

Thank you drtech for the reply. We are progressing slowly with OD, but will definitely use those modules in the future.

tmv2

Hi, We are using version 5.9.9. In the Edit Appointment, the New Patient checkbox is always checked by default when making an appointment for a returning patient. When viewing the Patient Information table for that particular patient in the Family module the Status is Patient. We are only using the ...

tmv2

My main concern is that myISAM is nontransactional and that's even true for a SINGLE statement like insert, update, etc.. Just last week I witnessed a demo where a single update into a myISAM table was interrupted and the data that got inserted into the DB was not in the expected range. Using InnoDB...

tmv2

Hi, Can you tell me why Open Dental is using MyISAM engine instead of InnoDB for MySQL. Here are some of the the CONs for MyISAM: * no transaction support * Table-locking instead of row-locking * No crash recovery * No support for foreign key constraints I'm more worried about MyISAM not supporting ...

tmv2

I noticed that the column header labels (Date, Th, Surf, Dx, Description..) in the Progress Notes table of the Chart module are missing in v5.5. Not sure if everyone else is seeing the same.

tmv2

Hi, I'm trying out the trial version 5.1.14. In the Chart module, everytime I change the default procedure code T### to one of my procedure codes D####, the tooth number and surface dissappear from the record in the Progress Notes table of the Chart module and the Procedures table of the Treatment P...

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