Open Dental Forum

afeuer

I'm not sure if this is a bug or just a strange behavior. In version 24.1.31 when a patient has an unsent statement and their clinic is unassigned the statement will not show up in the billing screen. When you exit the billing screen and it asks you to delete all unsent statements, it will not delet...

afeuer

I've made a post about this before, but I can't understand what I'm missing that we aren't at risk. The way Open Dental is defaulted to run is with a standard file sharing setup. This means that any user or computer who has access to open dental also has full access to copy, delete or change the ent...

afeuer

Hello, I'm trying to increase the security situation in our office surrounding open dental data. We are a multilocation specialty practice. We currently use a middle tier server with strong passwords and I'm happy with that level of security. The problem is our AtoZ folder. If any computer with acce...

afeuer

I'm also very interested in what possible solutions there are here. We recently moved from a daisy chain replication model to a cloud hosted VPS with a middle tier server. The database and middle tier are on the same machine. The data gets routed through a VPC and then there is a site to site VPN wi...

afeuer

Does anyone know if the XVWeb integration works when connecting through a middle tier server? We've been using it for a few years and it automatically downloads xrays into the patient charts. We switched to a middle tier server this weekend and now we can't get anything to download into the images m...

afeuer

I know this was an old post, but I was about to start another thread with pretty much the same thing. If you have all permissions selected and click 'edit anyway' the tooth number is still grayed out. Normally I would delete the claim, change the tooth number and then recreate it. The problem is tha...

afeuer

Just manually scan it into an insurance folder in the images module... Eventually they will find a way to attach 'no payment' scans to a claim.

afeuer

So does anyone actually enter payment splits manually? Do you attach them to procedures? This seems like a lot of work for something that should be automatic...

afeuer

I guess we can use this thread to get even more support for this feature.

In the mean time how do other offices with associates who pay on collections make sure payments are entered correctly?

afeuer

Here is the problem. When a payment is entered it automatically adds a payment split under the default provider instead of applying it to the oldest balance like it should. For offices that have multiple dentists and get payed based on collections this seems crazy. It's one thing for the dentist to ...

afeuer

I was thinking about starting to do direct deposit from some of our insurance companies. Does anyone else do this? How does this work with the accounting side of things in OD? Do you still do checks with the EOBs and create deposits to match up with your bank statements? I'm trying to get a handle f...

afeuer

Yeah, that's a big one. We get zero payments on primarys all the time and then we need to scan in the EOB and send to secondary.

afeuer

sorry I forget to look in this forum every once and a while. I was just sending the link showing where to find the coreflags.exe. I still can't compile it on a 64 bit machine. I've completely given up and only do it on 32 bit systems.

-Adam

afeuer

I'm pretty sure Jordan just gave us a timeline for something... Anyone else catch that?

afeuer

I see that EOB scanning is going to be included in version 12. How will it work? Will it be accessible from the patients images, or within the claims? The main area we would like to have access to it would be in the actual insurance claim window where we can see the breakdown. This is going to save ...

afeuer

We converted from MOGO in march of 2009. We'd been using MOGO pretty extensively since 2004 including EHR. You can imagine how much data we had. The trial conversion was extremely easy. I sent them a copy of my MOGO database and they sent me back a trial conversion a day or two later. It included al...

afeuer

Well I figured it was part of EZTwain so I installed that and copied the dll files into opendental until you're able to get the bug fixed. I'm currently using an epson GT-s50 document scanner and it seems to work well with the new upgrade. The only problem is that I haven't figured out a way to cont...

afeuer

When I use the multipage scanning document icon I get an error that I'm missing EZPdf.dll. This is happening on multiple computers with different scanners. Is there something I didn't do right?

-Adam

afeuer

The new batch EOB entry is a really nice upgrade. Any plans for allowing us to scan the EOB directly into the batch claim or something similar? Right now we are either importing the batch EOB into every patients name on the list (which is making our scanned docs huge) or when there are too many entr...

afeuer

I had the same problem. Install this first. http://www.microsoft.com/download/en/confirmation.aspx?id=8279 Then I found it here: C:\Program Files\Microsoft SDKs\Windows\v7.1\Bin I'm running windows 7 64bit. I ran the fix in the source code page and it gave the CF011 error and everything. I've tried ...

afeuer

Since update 7.8.13 the recall postcards with 1 card per page no longer works. The printable area has increased from 4x6 to 8.5x11. This is a nice update but it has completely broken the old system. Behavior: - Select 1 card per page in the recall setup - Move the card down 2.125 inches so that it i...

afeuer

I've always had trouble with the graphics settings in Open Dental. Currently I'm running all my computers with the Intel Core i3-530 Clarkdale. It has one of the best onboard video cards built into it that you can get before upgrading to a dedicated video card. It is more then enough to handle anyth...

afeuer

hmmm, something is funny about that. Your database is larger than most people's but not unreasonable. I've run open dental on some pretty old hardware before and not had an issue. It is possible that it's a network issue, but I can run open dental over a VPN from my house and it still only takes a c...

afeuer

That's a good idea, but how to do you tell everything that is using the old fee schedule to use your new fee schedule?

-Adam

afeuer

I gave that fight up a long time ago. I had it working for a while but then one day it stopped working out of the blue. I've reconfigured the network a bunch of times. Since I've started using DD-WRT on my router it seems to be more reliable. Either way, I now use a static IP address... Just one les...

afeuer

We had a pretty bad experience with godaddy as well. I guess Super Bowl ads aren't everything...

-Adam

afeuer

Thanks, your list is a lot shorter and only has relevant diseases. It's also a lot more general which forces us to write notes about the issues. I'm going to try to adopt your system. We'll see how it goes over in the office. Thanks again. I was able to decipher all the fields, but you might want to...

afeuer

Your list looks a lot better then mine. I would love to get a copy of it if you wouldn't mind. I like that you use both sections depending on the severity.

afeuer

So do you use the diseases section for anything? Do you always type the full list of diseases under the medical urgent section? If that is the section that you always put those things it would seem that a check list would be appropriate there like the medication list and the diseases list. I've spen...

afeuer

Haven't been able to get on the website today. Everything ok?

Edit - Sorry for the post... I put this up here when I was still getting the internal 500 error or whatever. Just wanted to make sure it was known.

-Adam

afeuer

We had a patient come in who has a serious latex allergy. I know there are many areas and checks in OD where we should be entering this information. We have been trying to use the pop ups for this very situation, but we didn't have one set up on this patient. Some of our staff uses the routing slips...

afeuer

We use both. I'm not sure how you could use open dental and not use the accounting module. How would you be able to keep track of billing and insurance claims and even keep track of who owes what? I guess you could transfer every patients balance manually to another software, but besides being error...

afeuer

Seems like you're getting close. How do you enter your benefits information? Do you use the request insurance info from dental exchange or do you have your front office person contact each insurance company every time a patient comes in? Also, do you verify a patients coverage every time they come t...

afeuer

Nice tip, thanks a lot. You should do weekly OD video tips... You could start an OD video blog.

Don't mind me, I love to think of extra work for other people.

-Adam

afeuer

windows 7 works great, but you won't be able to use password protected file sharing if you are trying to access it from any other operation system besides windows 7. We had this discussion on an older thread, but i just wanted to give you a heads up before you purchase anything. I love windows 7 and...

afeuer

That would be an great feature. There would have to be some way to link many insurance claims to the same EOB as many of our EOBs have multiple claims attached to them. It could be done in a similar fashion to how checks are attached to many claims.

-Adam

afeuer

If you have adobe acrobat you could just print it to the adobe printer which would have you save it as a pdf. Then you could email it in your normal email client. Probably too many steps but an option.

-Adam

afeuer

My 2 cents.... We went as paperless as possible this year. It wasn't a huge deal for us as we have had digital xrays since 2002 and digital charts since 2004. The big difference in our office from other opinions so far is what we do with the paper that comes into the office. First we scan everything...

afeuer

version 7.1.18. I'm trying to create a custom lab slip to use. I copied the lab slip in sheets and then edited it. No matter what I do whenever I create a lab slip it always uses the default lab slip instead of the custom one I edited. Any Ideas?

-Adam

afeuer

I was in elementary school when that computer was new...

afeuer

wow, now that is a great idea. That would make sheets so powerful.

afeuer

Hi Jim, I completely agree with the two previous comments. I know from personal experience I played with the trial version on and off for over a year before I really started to get serious about learning it. They way I really learned the software was by getting a trial conversion. I was able to get ...

afeuer

Well, I guess I should have looked at the documentation. It's just an insurance company error. I'm pretty sure they do that on purpose...

afeuer

When we create an insurance claim for SRP the quadrant doesn't seem to be added to the claim. We've been manually adding it to the claim notes since some of our insurance companies want to know what quadrants were done. Anything I'm missing? Thanks.

afeuer

have a backup internet connection... for example I can just tether my cell phone if I have to. Most business internet connections now have battery backups and are pretty reliable.

afeuer

For all you control freaks out there... There is no way you could ever have the same level of security and redundancy using your own server and networking. These cloud services have huge computer farms with data and server redundancy over many locations throughout the country and maybe even the worl...

afeuer

A couple of things came to mind. First, you seem to have a pretty good handle on the cash side of embezzlement. Basically limit their access to editing procedures and check the adjustments every so often. As far as credit card payments and checks, thats a different story. You'd have to have someone ...

afeuer

I think I remember getting that error when I was trying to set it up. I think I remember this happening because I wasn't using claimconnect for electronic claims. I was using a different clearinghouse and I was getting the soap error. When I switched to claimconnect for e-claims it started working. ...

afeuer

Jordon, I did use the same username and password on both machines. I looked online for a long time and I haven't found any solution except to disable password protection... sucks.

afeuer

Windows 7 home premium should work fine. It's a good idea to use a separate computer for the server. Computers that are used all day and within reach of the patients tend not to be very reliable. Just remember what happens if the server goes down... Also, if you use password protected file sharing i...

afeuer

Yeah, I know what you mean. The problem is many of the digital sensors and smaller hardware manufacturers are still only releasing 32bit drivers forcing us to stick with windows 7 32bit. Sucks since all of our machines have 4gb of RAM minimum.

afeuer

Update... I called OD today and spoke with Luke. He helped me find the drivers from the Topaz website to install the signature pad. We tried to install it on multiple computers but we always got the same error. "Olepro32.dll access denied". When I tried it on my laptop which has windows 7 64bit it w...

afeuer

Jordan, sorry I wasn't being clear. We got new computers and at the same time I upgraded OD as well. I know this is not ideal for troubleshooting, but I tested everything I could think of on my windows 7 home machine. Anyway, we went from 6.9.XX (sorry don't remember exact version, but it was a rele...

afeuer

I have the T-L462-HSB SignatureGem LCD 1x5. All versions of windows are 32 bit. The XP machine is a laptop that had no changes made during the upgrade. All of the other machines are new with windows 7 ultimate 32 bit. The signature pad is installed and works with the word plug-in on all the computer...

afeuer

We recently updated all of our computers in the office. When the new computers came back online the Topaz Signature pad wasn't working. We are using 7.0.20 and have windows 7 on all of our computers except one which is XP. The signature pad works with the microsoft word plug-in but doesn't work with...

afeuer

Is there a record of conformation postcards? We've had a few issues where we need to know if a conformation postcard was mailed to a patient. I've checked the audit and the comm log but I can't find where OD keeps track of that.

Thanks,
Adam.

afeuer

I was looking through the database today and I noticed that it was over 350mb. When I started looking at the files, I noticed that there was a lot of temporary tables. Some of the biggest culprits are tempnotetable.MYD @ 99MB, tempcmtable.MYD @ 93MB and tempdttable.MYD @ 48 MB. These files are way b...

afeuer

That is a really good point! I've had apteryx catch the very same thing many times. The problem is that by the time apteryx catches it I have already entered so much information into their chart it takes a long time to combine the two charts. While this probably isn't possible in OD due to its compl...

afeuer

I have the same setup, I use windows xp and work and windows 7 at home. I am always backing up my database and a to z folder over the internet to my home. Whenever I want to play with a new beta version, I restore a backup via the following method. I'm not sure how you are backing up and restoring y...

afeuer

Thanks mowgli, I went back and looked at the database documentation and I saw the PlannedIsDone. I'm still unclear how OD handles planned appointments. If I have a planned appointment that is not scheduled, but I have a hygiene appointment scheduled 6 months from now will the AptStatus = 6 or will i...

afeuer

Did you go into the primary insurance and just change the information? You should actually drop the insurance and then add a new insurance. This way OD knows that it is a new insurance. Also, when you drop the insurance OD keeps track of your old insurance in the event that you need to use it again ...

afeuer

You'll be able to set the fields under the setup. You will then find them under the family module at the bottom of the list. Just double click on the custom field and you can enter the info.

http://www.opendental.com/manual/custom ... ields.html

afeuer

Does anyone have any suggestions on what parameters I can use in a custom query to call the done check box or for planned appointments that are scheduled and completed? I'm curious how other offices keep track of planned appointments. By this I mean how do you check if an old planned appointment has...

afeuer

There is an option for each statement called 'date range'. If the start date is left blank then it will print all of their history. Just use one of the quick buttons or put in the start date that you want. We usually just use the last 30 days unless we want a certain procedure or payment to show, th...

afeuer

Thanks Jordan! The custom patient field was exactly what I was looking for. I added a field called 'signed HIPAA' and we are going to put the date in it each time they sign the hipaa consent form. This way we know that it was done and it will be easy to find it if we need to. Since we'll be signing ...

afeuer

I was looking through the planned appointment tracker and I noticed that the list is shorter than it should be. We try to always create a planned appointment or check the done box, but it seems that we are forgetting it more times than not. Is there a report or custom query that I can run that will ...

afeuer

That's interesting. I looked into MedicTalk's services. I'd rather not complicate things more by adding more software until we have a need for more of their features. I was planning on putting a "H" under the account urgent notes to designate if we had a signed hipaa form on file, but since it is th...

afeuer

So I finally got it to work. It turns out that you have to have electronic claims set up to use this feature. I had the real time service from dentalxchange, but it wouldn't work until I added electronic claims to my package with them. Also, for people who are getting errors it might be that you hav...

afeuer

jsparks- Warning. This topic is outdated. Please skip everything and look at the very last post in this thread. We would like to start having patients sign their HIPPA and other agreement forms directly into OD. I was thinking about using the consent forms in the chart module to do this. One of my c...

afeuer

I came across an interesting problem. One procedure was attached to two different insurance claims that were sent out on different days. The insurance company paid for it twice and we actually did the procedure twice it just wasn't entered for some reason. I don't know how this happened but I caught...

afeuer

Seems to work just fine for me. My test machine has been running X64 windows 7 for a while now. I haven't really seen too much that works on vista and won't work on windows 7. Just be careful with 64 bit if you need drivers for various peripherals.

-Adam

afeuer

It's been a while since I've played with this. I'm now running version 6.7.21.0. When I try to request benefits it says

Clearinghouse server sent this error:
SoapException: invalidPms

any ideas?

afeuer

We just started using formal payment plans just over a month ago. We now have three payment plans that I know of. One of the payment plans is working properly and sends bills out each month. The other two are not automatically creating bills. I have tried playing with the dates. I also deleted and r...

afeuer

I've been playing around on a test computer. The default carrier is set to claimconnect, but i'm still getting the same error. Any suggestions?

Thanks,
Adam

afeuer

Hi, I'm using version 6.7.19. It's release not debug. Also, I have the real time eligibility service with them but I do not have the electronic claims with them. That could be causing the problem. Their electronic claims service is more than twice as expensive as webmd is for us so hopefully it will...

afeuer

I've been trying to get real time services to work for a couple of weeks now myself. I also have the service set up with them and it works fine through their website. I've checked and rechecked my settings but when I request benefits its gives me this error: Please fix the following errors first: us...

afeuer

I'll jump on this, we have had a number of questions about that too. I'm going to try that work around next time we send out bills. Thanks!

afeuer

If an insurance claim hasn't been paid or if there is a problem and we need to send more information we will print or resend the claim electronicly. If we do either of those then the date sent will reset to today. This makes it useless to track unpaid claims. I have found a few claims that are a cou...

afeuer

I use a similar setup. I have RealVNC servers on all my computers and I use the Jaadu VNC app on my iphone to access the computers. It has a nice address book and I can log into a dozen computers with two clicks. Also, the app has multiple finger touches like the new macbooks (two finger scrolling, ...

afeuer

Thanks for the quick replies. I'm going to try and mark them received with a note. Hopefully that will go over ok with our office manager, shes not a big fan of "extra" items on the screen. If she doesn't like it then she'll just have to manually fix each procedure like Jorge suggested.

-Adam

afeuer

I created a couple of sheets with different areas for text. I fill out the sheet from top to bottom. The first few text boxes are static text boxes and the last one is a global down text box. After I fill out the static text boxes and I click in the global down box it erases everything I typed in th...

afeuer

When the primary insurance pays for the whole claim and there is nothing for the secondary insurance to pay, what do you do with the secondary claim? We have been deleting the claim, but that makes all the procedures show unsent. This is very inconvenient because then we have to go into each procedu...

afeuer

does anyone have any suggestions on how I can achieve this? I've been looking through the queries, but there doesn't seem to be anyway to control recalls.

Thanks,
-Adam

afeuer

Currently we have a different recall for bitewings and prophys. I assume this is how most people do it because we like to do bitewings once a year and prophys every 6 months. Since we converted our data over it seems that there are some people who have the prophy recall activated but not any bitewin...

afeuer

Having the option to not show graphics for each procedure would be a really powerful option. Its one of those things that you don't think about until you run into a situation where you need it.

afeuer

Thanks for your response. I think that a hide graphics option would be only a so-so workaround (unless there was a check box in each procedure). The next step is to place implants, abutments, and crowns. If we hide the graphics then it will hide our planned work and newly completed work. I'm not sur...

afeuer

A bridge was done a few years ago on 4 posterior teeth. They were recently extracted and now the bridge still appears. I can't find anyway to remove the crowns graphics from the chart. There must be someway to do this even if it's a manual override setting of some sort.

Thanks for your help,
Adam

afeuer

We used the recall list for the first time the other day. Everything worked great, and the people were removed from the recall list. Now we want to find the list of people we sent recalls to. I know there is an entry into their commlong, but I want to be able to regenerate the same list if that poss...

afeuer

Thanks! that worked.

afeuer

Our employees want to be able to easily check when an appointment was scheduled. This affects how they want to confirm the appointment. Also, it would be helpful to see who scheduled it. The only way I can see how to do this is through the audit tool, but that isn't practical to check every time. Th...

afeuer

I had an insurance claim and attached payment. I decided to delete the claim and accidentally left the insurance payment. Now whenever I click on the insurance payment i get an error. Is there any way I can manually delete the insurance payment?

Thanks for you help,

-Adam

afeuer

I'm trying to get a feel for how offices use OD. Such as who does what when. Here is how I'm planning on adapting our office. Patient walks in and the receptionist collects personal information and insurance. Then she uses the messaging buttons to notify the assistant that the patient is ready. Whil...

afeuer

I think there is something I don't understand. If the insurance estimate is off by $10 or $100 you still have to go in manually and edit the amount after the fact. Also, if you billed the patient for the estimated amount and you were wrong, you are still going to have to bill them a second time to b...

afeuer

I have been using trial version to compare OD to our current PMS MOGO. I am trying to figure out the best way to set up estimated insurance payments. I have read all the online manual pages about setting up fee schedules and insurance plans. Currently the system we use automatically guesses what it ...

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