Open Dental Forum

Jordan,
Thanks for your help. Office Ally was able to make adjustments to the ANSI file before submission. OfficeAlly really complimented your software for the X12 file. I would recommend both OD and OfficeAlly for sending eclaims. Thanks again.

We are using version 4. The older versions do not include the NPI in the e-claims with the clearinghouses? Can I manually change it myself?

Jordan,
I am still using an older version of OD and the 2002 claim form. I just started doing some e-claims but they get rejected saying that I am missing NPI. I looked at the X12 in wordpad and there is no NPI number on the 12th line down. How do I get my NPI to show up there in OD?

Thanks,
Dan

Thanks Jordan. Your great help and this software is great. I also appreciate all the help I received from your tech support. You guys are great!

Where can I find the correct settings for entering POST-N-Track as a clearing house? My version does not have it.

Thanks
Dr. Ly

How do you run an outstanding claims report on 3.18.2? I ran a report for 90 days and the only claims that came up were predeterminations from 2001. I know I have many unpaid claims from the past 30 days. How come none of it shows up?
Do I have to do something else?

Thanks,
Dan

Jordan,
It's on office server. It never happened before. I had to recopy the mysql data and it started popping up. I read your link. Can I use a old version of the opendental installer? My server is running Server 2008. Do I also check the other two boxes below the my.ini box?

Thanks,
Dan

I get this very long error message when I schedule appointments or make appointment changes. This happened after I backup mysql and recopied it. How do I fix this. The actual box pops up and reads: Error: #23000Duplicate entry '45625' for key1, INSERT INTO signal (fromuser,ITtypes,Dataviewing,Sigtyp...

Thank you for all your help. This software is amazing and the support is great. I have referred many of my friends to your software.

Debbie,
Thank you so much for your help. I was able to install the software onto my home computer. Now I get the dreaded "Choose Database" box. What should the settings be for the software to start?

Thanks again,
DTL

Jordan, I am currently running the older version of OD at my office for many years now. I finally decided to set it up at home and see if the backup works. I am using Vista at home with a HP home server. What is the best way to install the software and restore the backup I got from my office. The of...