Open Dental Forum

Pruce Dental

This bug happens consistently for me as well...Have been seeing this for a very long time..It is probably in the last stable version as well...

Pruce Dental

Not sure if this is on the bug list now or not but wondering why it has not been fixed for some time now... Using the beta (and I think this goes back some time before the beta)...When you click on an insurance claim to post a payment and after you click "by procedure" the "Totals" columns on the bo...

Pruce Dental

I see it already done in 17.3.35 ready to be released soon..You guys are the best!

Pruce Dental

My staff are celebrating now that there is a (hopefully)easy fix for this so they can stop writing down the BP's on scraps of paper that get lost....

Pruce Dental

Any thoughts?

Pruce Dental

I asked this questions some time before and want to bring it up again and direct it to the OD staff I know it is a part of the EHR stuff but why if you enter a blood pressure reading and leave the height and weight blank does it have to fill in the height and weight as zero when saved? I record BP a...

Pruce Dental

Look at www.dentalxchange.com

Pruce Dental

Bill...

Have you ever considered offering a slimmed down version of your program to chart just nitrous cases? I have a Criticare BP unit and would be interested....

Pruce Dental

Jason...

Are there any future plans to use all that extra real estate on the right side of the screen for something useful? Is there a reason is it not being utilized?

Pruce Dental

I too called in to support reporting the Direct X problem. My charts are either blank or almost a quadrant or two of teeth are all grayed out. It also throws an exception error and crashes OD.

Pruce Dental

LOL...

I actually moved on...I dropped our senior discount and started an in-house membership plan...

I hit a brick wall and saw this was not going anywhere anytime soon....life is too short ..I am not fighting city hall...

Pruce Dental

Nate... Yes I am giving the PPO patients a 10% senior discount too but not giving it to them at the same time... Lets look at the math here... My prophy fee is $92...I take off $9.20 and bill the PPO $82.80 for the prophy...the insurance PPO UCR is $43 (seriously it is $43 in PA with United Concordi...

Pruce Dental

Still confused how your applying the discount plan... "Perhaps there's a misunderstanding, but the Discount Plans are for people who do not have any regular insurance plans...." Are we talking about an in-house plan where somebody signs up for a year for $XXX dollars and gets 2 free cleanings and 10...

Pruce Dental

I know you can change the fee schedule etc ...But why have a discount if nobody sees it or knows they got it? Dentistry is expensive..if I charge $1000 for a service and then knock off $100 well $900 in the patient's eyes is still expensive.If they can't see the discount on their statement and know ...

Pruce Dental

Reason I asked who was because I placed several hundred dollars and all 100 of my votes on feature request #622 several years ago for discount plans hoping that someday I would not have to manually go into every patient account and calculate the 10% senior discount and then add the adjustment and th...

Pruce Dental

"It has been requested..."

Exactly who requested this way?

You could do it the way I suggested and then on the individual procedure code level or insurance plan level add an option to not discount the individual code or insurance plan?

Pruce Dental

Think your making it way more complex than necessary. OD needs to check if there is a discount plan before doing an insurance calculation. If so, it takes the new discount fee number and then follows all calculations the way it currently does. Discount fees should always be taken off first so you ar...

Pruce Dental

Why can you not have a discount plan and insurance plan on the same patient? I have several patients that have both. If their employer offered insurance plan is weak they have purchased a discount dental plan too for the non-covered services etc. For the services covered by insurance I would like OD...

Pruce Dental

No thoughts?

Pruce Dental

looking forward to this!!!

Pruce Dental

I like this! Do theses electronic signatures hold up legally as good as using a Topaz pad? Anything we need to know or document? Are there any plans to add electronic signatures to the exam sheets too? We have several forms to store charting data and without a signature could not prove the info was ...

Pruce Dental

Now with the Dropbox option...

It is either A-Z folders or Dropbox right?..

There isn't an automated way for a single user not utilizing the middle tier and using the A-Z folder to also backup their images folder in a DropBox business account right?

Pruce Dental

"I'm new to OD and also can't figure out how to chart caries on initial examination. Do I just plan the restoration and accept that it is because of decay and not due to a boken or worn-out filling?" It would drive me crazy to sit down for a restorative appointment and not know why I was replacing a...

Pruce Dental

No bug... Shortly ..really shortly after posting here my server hosting the QB data went down..the virtual drive had corruption to Windows system files...shortly after getting the server running an OD tech support person actually contacted me after you guys monitored this board. It worked fine then ...

Pruce Dental

16.2.9 beta When attempting to sent deposit to QB I get an error saying "cannot start QB" regardless if QB is already running or not. I tried to re-download the OD/QB installer bridge zip file on the OD site to see if this would help but nothing... It worked prior to the update..is it a bug or just ...

Pruce Dental

Today alone..dentalxchange had an upper and lower denture on one claim and an occlusal guard on another claim sitting in the claims with validation errors because they had maxillary and mandibular arches transmitted on the claims....

Pruce Dental

Jason... I use Dentalxchange Claim Connect and have this similar problem too... I chart surfaces on prefab post and core buildups D2954 and EVERY time I submit a claim to them I have to manually go to their website and find the claim in the validation errors..there is always a message to edit the cl...

Pruce Dental

OD will run fine on Windows 10... You said you have a new office so assuming you have no old x-ray sensors, intra-oral cameras or imaging software etc that is not supported by Windows 10 yet why not chose Windows 10? http://windows.microsoft.com/en-us/windows/lifecycle Are you buying 7 new computers...

Pruce Dental

@ Hersch... Too much work involved there... Set up a VPN (which you probably got already) between your home and office server and then install a copy of OD (the setup file not your database etc) on the home computer and tell OD in the choose database option where your data is at the office...OD will...

Pruce Dental

Any updates on the status????

Pruce Dental

When you go into the "edit appointment" screen on a patient with a treatment plan the priorities/procedures are no longer in order and you have to hunt for the next appointment procedures. Is this a bug, expected new behavior or a setting needs changed somewhere I am missing?

Pruce Dental

WooHoo!!! Thanks Arna!!!

Pruce Dental

like this.....> http://www.opendental.com/manual/modulesetupchart.html Why submit another feature request and not just finish the feature request added in 15.4 so it functions 100%? If you can't look in the account and see if a procedure is signed and confidently know it is signed or not why introdu...

Pruce Dental

so........ummm.............

Pruce Dental

I must be missing something here... I did what you said in the definitions but can only change the text color and not the background color like all the other procedure notes now can display. In 15.4 I have it set so the background color is my assigned provider color for all procedure notes (except g...

Pruce Dental

Let me start by saying I like version 15.4....

Is there a reason though that the group notes got ignored? When you set up a provider color in the progress notes they only show as white. Also if you set your view to show signed procedure notes in the account module the group notes show as not signed.

Pruce Dental

Any updates on this? Seems to not be included in version 15.4 right?

Pruce Dental

Thanks Nathan!!!

Pruce Dental

I agree and want to not have the summary of care emails that I don't want sent showing. I just referred a patient to an oral surgeon for 26 extractions, 4 quadrants of alveoplasty and 3 tori removals so now I got 33 of these emails cluttering up my chart.

Pruce Dental

Arna... I will try Travis recommendation. I don't want to mark it as received if I never sent anything. I am talking about Medicaid claims. I clearly want to know if I billed the medicaid system for a procedure or not. There is no such thing as a billing error with Medicaid... any error or oversight...

Pruce Dental

I participate with some state mediciad plans. In my state most patient are under a PPO plan but there are a few of these PPO plans with limited benefits and then you can bill the state welfare department directly for the non-covered procedures sometimes and get payment. For example a panorex is not ...

Pruce Dental

Any updates to this old thread?

Are we any closer to having ClaimConnect download the reports directly into OD?

If not, which clearing house should I be switching to soon...

Pruce Dental

(bump question)

Pruce Dental

@ OD staff Any updates on the progress and any idea of which type of terminal we will need to purchase? @OD users using x-Charge: Anyone notice over the past month when they process X-Charge transactions and they hit "process" to send the transaction that there is no response and then it eventually ...

Pruce Dental

This Question is for the OD staff... Why can't one delete a treatment planned procedure that a patient is never going to complete that was previously attached to a pre-authorization without first deleting the pre-authorization claim first? Why do I have to delete the record of requesting the preauth...

Pruce Dental

<<<insert awkward silence>>>>

Pruce Dental

Yeah..got a letter from X-Charge stating that come October 2015 we need to have our equipment upgraded for the new chips in the cards or the liability for fraud is our responsibility. So to further the OP's question is OD staff taking steps to integrate new credit card equipment within the OD progra...

Pruce Dental

testing....one...two....three....

Pruce Dental

Noticed for some time now what might be a minor bug in the sheets topaz signature box... Not sure which update caused the problem. but.... the signature box looks normal on the sheet until you click on the spot to sign and then the right side and bottom side of the outline of the square disappear......

Pruce Dental

Tom Zaccaria wrote: Thought it changed the Font but seems it did not. Went to: Setup/Appointments/Appointment View/ProcColors entered one for D9986 and changed the color back to Blue Checked Show Previous Date Saved everything But no luck Help! Staff is after me! drtmz Sounds like you did everythin...

Pruce Dental

I also noticed that all my old " broken appointments within 24 hours" that used to be on my account screen from 2014 and older before this new ADA code.... got recoded with the new updated broken appointments feature to "broken appointment"..shouldn't they have gotten recoded to the other D9987 canc...

Pruce Dental

yeah..PLEASE post them in Blue so they stand out...Staff need a quick way when the phone rings to remember who is who...

Pruce Dental

I was thinking the same...the new version handles broken appointment/no shows with ADA code D9986 missed appointment but forgot to handle ADA code D9987 cancelled appointment. I am considering ADA code D9987 canceled as anyone that called prior to their appointment and at least informed us they were...

Pruce Dental

GREAT!!!...

Will you release this version today?

Pruce Dental

Any progress on this bug? I have seen it one the list for a few weeks now. I have a lot of new patients with over 10 meds to enter and it is really frustrating and turning something that used to take 3 seconds into a 7-10 minute job...

Pruce Dental

Optimizing did nothing to help..but see that it was added to the bug list...

Pruce Dental

2978...

will try to optimize the database tables when I get some time...

Pruce Dental

Never find time during the day to call support.... In version 15.1 when you go thru the chart and open the medical history window and go up to the top right and click on " add medication"..the program hangs for 5 seconds or so before opening the next screen and then when you use the search feature t...

Pruce Dental

OP... Go into the procedure codes and find the "no fee" codes that begin with an "N" ... Find a block of numbers for example N4135, N4136, N4137, N4138 that are not in use to keep your list organized. Make dummy codes for example D4135 for "caries", N4136 for "open margin", N4137 for "overhang", N41...

Pruce Dental

Any updates?

Pruce Dental

Any updates???

Pruce Dental

...also noticed when I post the new missed appointment and cancelled appointment ADA codes instead of adjustments for broken appointments as was done in the past, the ADA codes show in regular black text like all other ADA codes. We relied on them being different color to stand out so my front offic...

Pruce Dental

I was wondering the same question too!

Pruce Dental

yeah...I look at that page too but like to dream about what is next lol...

Pruce Dental

Seems the Feature request system in OD has not been updated for some time. Any chance it can be updated to show which features are in progress? Not complaining because OD is so awesome... just wondering what is next....

Pruce Dental

sure... will do.. thanks!

Pruce Dental

Thanks Jason!

Pruce Dental

<<insert sound of crickets chirping>>>

So umm..this question is to everybody else...

Which electronic claim services integrates and works with the ERA feature in OD? Who should I be signed up with instead?

Pruce Dental

This question is to OD user DentalXchange member... Are there any plans with Dentalxchange to allow ERA's to automatically download to the report path in OD? Open dental has been recommending your product as the best clearing house to use to new OD users for years and it seems silly that the ERA fea...

Pruce Dental

Jordan... started playing with the 14.3 beta and the multipage sheets. Can you allow all of the input type fields to show on every sheet type?..I am trying to create a multipage sheet for the registration form, medical history, dental history and HIPAA all in one multipage versus asking the patient ...

Pruce Dental

OD Staff...

Using the Beta 14.2 email inbox does not display emails containing HTMLcorrectly. Are there any plans to update this soon in the works?

Pruce Dental

Got it. Changed it to the server drive. Easy fix. Thanks!

Pruce Dental

Jordan... Called support today with this question but my support person did not know the answer and said somebody else would have to "research it" When you create and send a ClaimConnect claim the workstation that it is being used to send it creates a file on that local workstation C:Claimconnect\up...

Pruce Dental

Jason...

So after I get an EOB sent from Dentalexchange into OD (see above post), can I save a copy of it attached to the claim without printing it and scanning it back into OD?

Pruce Dental

Spoke with Dentalexchange...I will fill out the paperwork to receive 835's through their website. They said they currently cannot send 835's back to OD however because OD doesn't have the ability yet. Sounds like OD needs to contact DentalExchange?

Pruce Dental

Any thoughts?...

Pruce Dental

I am using version 14.2 now for some time. Why am I not getting 835's from Dentaexchange? Do I need to set something up on my end or notify them?

Pruce Dental

I use Dentalexchange as my clearing house. What does one need to do to start receiving 835 's? Do I need to register for receiving direct deposit on each insurance company website first? Metlife offers the ability to sign up for just direct deposit or ERA. Is Open Dental far enough along for me to s...

Pruce Dental

Well did OD pass the test?

The Version 13.3 page says that the version was for initial steps towards 2014 certification. Was this test for the complete 2014 certification or is there still more work to do as far as EHR goes?

Pruce Dental

When you get a credit card voucher from an insurance company have your staff call the insurance and ask them to reissue a check...you do realize when you run it through your credit card processer your are paying a credit card processing fee and percent of the already low insurance payment right?

Pruce Dental

I guess it is not that much of a problem.,.just saw that it was recorded with the wrong income account type but guess I can turn my head to the left to see the actual transaction type for the deposit.

Pruce Dental

Noted for some time and thought somebody else would pick up on this if it was a bug and never seem to have enough time to call support to ask during the workday... I have separate income accounts set up for cash/checks, visa/mastercard, AMEX and CareCredit to keep everything neat in QB's. After comp...

Pruce Dental

Jordan..

Any chance you can add a field to the BP vital signs for logging heart rate too? I know it is not a requirement of EHR but without a field to put it we need to double enter the BP and heart rate in the progress notes.

Pruce Dental

LightHouse 360...completely satisfied!!!...integrates with the OD database to constantly in real-time show on your OD schedule screen who is confirmed....tell them I referred you and you will get $30 per month off too....

Pruce Dental

Thanks....

Never thought to check the control-c and control -v ....was just trying to right click for the option.

Glad I asked!!!

Pruce Dental

Is there a request (don't want to make a redundant one) for copy and pasting on sheets? I like to make medical consults, referral letters and letters to insurance companies on sheets so we can be paperless but it is VERY difficult without cutting and pasting. It is so frustrating when you have 99% o...

Pruce Dental

So does that mean that most regular users that are not getting the EHR payments won't see any further updates this year?

Pruce Dental

I am on version 13.1.22... Can anyone get the external links to work on the wiki page...tried creating two different links to test it...it just hangs and never opens the website..if I right click on it and select to open in a different window it has a "about:" in front of my external link...Am I doi...

Pruce Dental

well..I played with it further in version 13.1.22...If I change the stop date to yesterday the med disappears until select to show the discontinued meds...Why when a patient comes in and says they stopped a med and I put today as the stop date doesn't it dissapear immediately?

Pruce Dental

I seen that there were some changes made to discontinued meds in the bug list for 13.1...I am on 13.1.20 So how do you move a med that a patient stops taking to the discontinued list for the discontinued filtering?..If I put a med stop date in then it still remains on the list with a status of "inac...

Pruce Dental

Why do you want to see the lab slips in the images folder? I think that folder for lab slips was created way prior to having the lab slips work thru sheets. I always assumed that OD just left that folder there to view older lab slips for users that were scanning them there prior to using the sheets ...

Pruce Dental

Whoa Jay,..my head is spinning after reading your post...did you ever consider just having a staff member present in the room to help a patient complete their forms and watch them?

Pruce Dental

I called support and had them walk me thru making a bulk payment of $0 so I could scan an EOB then when I did my deposit I had a deposit amount of $0..couldn't put it on my deposit slip because they would look at me funny at the bank..so I had to make a deposit for $0 to clear it from the deposit li...

Pruce Dental

OD screenshots are good for a company doing OD debugging but images of letters are even better for dental offices :D I look forward to organizing all the letters from insurance companies about payment policies, network contracts, network participation, and shared networks in one organized location.....

Pruce Dental

It is in version 13.1..under the tools tab... The wiki is awesome and has a LOT of potential... couple questions... Jordan... how come you hid the wiki pages under the tools instead of making it more visible in the manage module? Also i tried scanning a letter into the wiki..the image size is too la...

Pruce Dental

I have been using it for a week without any problems...love the spell check and wiki ( assuming I find time to place good content in it)

Pruce Dental

"For God's Sake stop acting like a bunch of weenies!!! The monthly support makes the program better. Just pay it and move on. Consider it internal marketing when your patient base sees all the cool things OD can do. Look at the big picture. drtmz" Ditto!!!! I was paying 3 times that much in Softdden...

Pruce Dental

Is there an easy way to mark tasks on a certain employees task list as being more urgent that others that have low priority? Sometimes I will have 10 things on a certain employees list which they are not going to be able to get too immediately. Since they cannot read my mind, I am looking for a way ...

Pruce Dental

In the family module...in the recall section....when you double click on a recall type say perio...the recall note at the bottom...Why is it set up to delete every time the recall is reset? I want to be able to store info here such as a note on perio patients to remind the front office staff that th...

Pruce Dental

Yeah..listen to what Bob says...I too switched from Softdent....using OD to just scan in your old charts is like going out and buying a 5 million dollar house and only living in the basement..There is soo much more to OD than Softdent...with proper planning the move can be really easy...

Pruce Dental

Why on the registration form is there an input field for "InsSubscriberNameF" but no "InsSubscriberNameFL" option so the whole name is there? We check the patient insurance prior to their appointment and have the plan created before they walk into the door. Each time we load the sheets in the kiosk ...

Pruce Dental

sounds good...

will it be practical to scan things like MSDS sheets into it too?

Pruce Dental

Also why can't we say A D A on the forum?...I feel like I am getting bleeped out each time for cussing....

Pruce Dental

List...Procedure codes....look on the bottom left for "tools"....then make sure you have checked add ADA 2011 codes then "run Now" and they will be added....

Jordan....should OD now default to adding the ADA 2012 claim form instead of the ADA 2006 form when adding a new insurance plan?

Pruce Dental

already answered my question after stumbling on the hidden checkbox....

Pruce Dental

Is there a good way to mark old insurance plans as inactive? Llooking thru my list of plans, I see tons of old outdated plans and plans on people that have moved away etc. How is a staff member supposed to know when looking up a plan on a new member if the data is 10 years old from somebody that has...

Pruce Dental

Any news?

Pruce Dental

Any updates on this thread? I have the same problem too with being able to capture the signatures remotely using Windows 2003 server with RDP. Jason when you got yours to work was it using 2 Windows 7 computers or was it with Windows Server 2003 and a windows 7 machine? I had Kapricorn set everythin...

Pruce Dental

Anyone know if there is already a feature request for adding a numerical view to the procedure codes or should I add it to the feature request?

Pruce Dental

Jason... If you highlight them it will not show all codes in numerical order....for example..I have code D01060 Detailed and extensive oral exam listed under the rarely used category...it shows way at the bottom of the list in numerical order but under the rarely used category..it takes way too long...

Pruce Dental

Is there a way to list all procedure codes in numerical order instead of by the categories?...everytime we get a new PPO fee schedule it is so painful to update because we have to hunt through all the categories and keep jumping back and forth between the rarely used and never used categories...it w...

Pruce Dental

Ok..so today I viewed a claim on a different computer rather than the only one we were using with NEA and was able to zoom on the claim and have ALL of the EOB show on the screen. I realized that the one computer we were using with NEA was an older Windows XP computer from like 2004 with a small mon...

Pruce Dental

Yes..I think that would help

If I can find some time Friday afternoon I will call into support and show you what I see when I use the NEA screen capture tool with scanned EOB's and what it looks like on the NEA website for insurance companies to see (or not be able to see)....

Pruce Dental

The screen shot tool in NEA does not necessary capture the complete screen. It is a little box that you drag to size it over what you want to copy...kinda like the crop tool in the OD images module... Again if you select the complete EOB the print is way too small to read on the NEA site...If you zo...

Pruce Dental

Pedodoc25...

So what did you change to print on the left side?

Pruce Dental

bumped for Jason or Jordan .....

Pruce Dental

Jim... If I enlarge the image it cuts half of the EOB off so to see the payout numbers you usually lose the dates of service and patient name on the EOB screenshot...so currently I am taking a full screenshot of the EOB then magnifying it in 2 additional screen shots which is a big waste of time and...

Pruce Dental

Jason...

I started following the instructions...made sure I had a temp folder etc. Then hit import but found out that EOBs scanned to checks do not show in the list for importing using that second method.....

Pruce Dental

ohh....yeah...didn't stop and think before posting....

Pruce Dental

Question...

So when you chart a "watch" on a tooth and then end up 6 months or so later restoring the tooth how do you remove the watch status without deleting it from the prior charting?

Pruce Dental

thanks!!!...

Jason what exactly is the priorauthstring? and what is that tab for preauth (rare) used for then?

Pruce Dental

Jason...

I will try to send them using the OD link you gave next time I upload one and see if it looks any better...

thanks!

Pruce Dental

I don't think you can use PDF's....This is only for EOB's and preauthorizations with the problem....

Pruce Dental

I mentioned this several months ago but don't think anything happened with it. When I use the NEA screenshot tool to capture an image I scanned into OD (EOB, preauthorization, etc.) the print is too small to be able to read on the NEA site. I have had several insurance companies either call saying t...

Pruce Dental

How do you get on the 2006 claim form block #2 Preauthorization number to display on a claim? I tried placing the number in the miscellanous tab on the "edit claim" screen in the "preauthorization (rare)" spot but it does not display on the claim when previewed.

ohh. I am on version 12.4.7

Pruce Dental

Me either...tried it for the first time today!

Pruce Dental

Hey Jim..

Just realized that your in my neighborhood!!!..I am in McMurray...small world....

Pruce Dental

I don't understand...why are you posting Care Credit adjustments within OD?...Do you do that for each Visa, Mastercard, Discover, American Express payment..CareCredit is a credit card afterall? Why not keep that separate in quickbooks?...Do you really want patient's to see how much Care Credit bank ...

Pruce Dental

I agree too. Everytime we use the kiosk we need to manually go in and preload the form and add the last name.

Pruce Dental

I am setting up some tasks lists for a new employee. Is it possible to block the main list on employees' screens so they can only see the tasks lists that are under their own list or that I manually subscribe them to? Reason I ask is I do not want employees to be able to read my task list by going t...

Pruce Dental

I have to agree too...

Had a medical assistance patient that I referred for 24 extractions to the OS..creating 24 referrals is a burden..let alone 4 different ones for wisdom teeth referrals....

Pruce Dental

Will it be released soon?

Pruce Dental

I agree too. I also was thinking another point. You added the buttons to jump a week or month at the bottom of the calendar but there is alread a button on top for advancing a month. Can one of those button be changed into a button that jumps 6 months into the future for scheduling recall appointmen...

Pruce Dental

I am using it and it works great with no problems so far...

Pruce Dental

Anyone else having a problem in beta version 12.3 with the deposits? I called support on Monday but do not see it on the bug list yet.

Pruce Dental

In version 12.3.2... When I try to create a deposit I get an unhandled exception error when I select "add" to create a deposit slip. It worked fine for me in version 12.2 It says "InvaladArgument=Value of "0" is not valid for "SelectedIndex" Parametername: SelectedIndex... I am using Quickbooks 2011...

Pruce Dental

Oh really? I never knew that. I had always assumed that you had to send claims for crowns on delivery date. If its legal to send it on prep date, then I'm fine doing it that way, and not changing the dates on the procedure. Thanks for the tip Jordan! I don't think that is true. At least around here...

Pruce Dental

Jordan... When someone is sent their text to confirm they are given the message "press 1 to confirm"...if they press 1 then it automatically updates to the database...if a patient types something different than just a "1" like a message "yeah I will be there" then it is forwarded to your email and s...

Pruce Dental

I will put another vote in for Lighthouse 360....signed up last month.... thought patient's would hate the last minute text reminders etc and was a little suprised by how many people tell me they love the reminders..not one complaint to date...it has been a great positive addition to our office..I m...

Pruce Dental

Jordan... Is there a way or feature request to show all the procedure codes in numerical order?...reason I ask is that each time i get a new fee schedule from a PPO and need to update the list of all my procedure codes it is not as easy as going down the list using the 10 key entry because alot of t...

Pruce Dental

My office never even felt the need to use our one hour of free training...we just played around for a little with our trial conversion database prior and figured out mostly everything on our own....

Pruce Dental

Will the new importable medical history problems, allergies and meds work exactly like importing registration forms?...is it all done on the same screen?....will it simply import drug names or will there be a drop down list of drugs to pick from?

Pruce Dental

Thanks!!!

Pruce Dental

I signed up for encrypted mail at 4securemail.com...as a temporary measure...very simple...I was going to use something like the Enigmail add on for Thunderbird but figured that no other office that I email referrals to is going to take the time to set up encryption on their end and I can use this s...

Pruce Dental

Jordan... The new description says outlook object model....so the feature request now won't work with Mozilla Thunderbird? I don't have outlook on any of my workstations...I pledged money thinking it would work with Thunderbird...The feature will be useless to me if i need to get 10 copies of Outloo...

Pruce Dental

One thing I noticed about the location of the scanned EOB's...I had the edit claim feature locked down in the security section and my front desk person could not click on the checks to open and view the scanned images...I had to increase the days they could edit claims to allow them to view old scan...

Pruce Dental

Thanks from one Robert to another Robert!

Pruce Dental

ok..so I signed up for one of the secure email sites..I don't want to have to search for sheet attachments to manually add to emails and not have my emails tracked in OD anymore so I put a few bucks down to get the request higher up the list...anyone else want to add anything to get it done quicker?

Pruce Dental

Jordan... should there be a separate feature request for Hipaa compliant email in addition to the one you updated?...If not can you title it something like "secure Hipaa compliant email" so it might get some more attention? I thought this thread would find more interest than just Jay and myself...an...

Pruce Dental

I agree Jay... it is an important issue that should be done sooner than later... I put 50 votes on it... Jordan does the description on the request need changed or updated to reflect the new government standards? Will you be able to use any email client like Thunderbird with the new regulations? any...

Pruce Dental

Jordan...

Will all users get the encrypted email when you add it or will only the people paying extra for the EHR monthly service get it?

Pruce Dental

Ask Patterson for their price for the Scan-X without the Patterson imaging. If they say it is the same price tell them fine and you will place your order after checking with Schein and Benco for their pricing...the software is always sold separately and I don't believe Patterson gives anything away ...

Pruce Dental

I am using Apteryx with the Optime phosphorus plate system and got a OP-30 panorex...originally I was using the Kodak Imaging software...hated it..couldn't send my propriety images to any specialist without receiving a phone call from them saying they could not view my images then having to return t...

Pruce Dental

far from a joke..there are plenty of offices that are not taking full advantage of PMS software...I couldn't be paperless with my old software too.. I would learn first how to build sheets..not sure if the trial lets you export sheets or if that is in a later version...if not in the trial ask if you...

Pruce Dental

yeah..i am totally paperless... I have all my medical histories, registration forms etc captured on a med history sheet at a kiosk...all my radiographs are digital.. you might get more answers and better help if you tell us how far along you are going paperless..ie do you do ANY charting in OD yet?....

Pruce Dental

Jordan...I like the idea of the swipe readers for logging on and off..every store and restaurant uses them instead of fiddling around and wasting time...what type of hardware and costs are associated with the readers..they are not the same readers for doing credit cards right?

Pruce Dental

opps..somehow I missed your response to this thread till today... :oops: each of my claims when scanned appear on the screen undersized and not fit to the screen (only when scannig EOB's and not when scanning thru the image module)...they take up less than one-fourth of the screen..when I hit the zo...

Pruce Dental

Thanks!!!

Pruce Dental

Jordan... I set up my Quickbooks and got the data to pass from OD to Quickbooks (with Luke and Jason's help) today.... but see one potential problem with utilizing the bridge. I have my Quickbooks set up under the "chart of accounts" with subaccounts for "cash and checks", "Visa and Mastercard" and ...

Pruce Dental

Thanks...
Placed my order...

Pruce Dental

version.. 12.1.3

and thanks to both for the info!!

Pruce Dental

Why when I scan an EOB (using the new feature in version 12.0 and up) does my image appear so small on the screen as compared to the size of scans in the image module? If I try to zoom in enought to make it readable then the whole EOB does not fit on the screen. I use NEA and need to use their scree...

Pruce Dental

I am looking at the Epson Workforce s50 scanner and have a few questions. I like it because of both the PDF and Twain divers versus the Fujitsu ScanSnap. (1) Does it work with windows 7 64 bit computers? (2) Does it remove blank pages when scanning both sides? I saw that the Fujitsu ScanSnap adverti...

Pruce Dental

yeah..it just looks silly looking at the bottom of their statement with the date and time for a "Pro Poe Flo Pan BWX "..is there a way to turn off the description of the procedures if too hard to pull the descriptions onto the statement?

Pruce Dental

Jordan...

On printed statements on the bottom when it prints out the patient's future appointments...Why does it use the abbreviation codes instead of the actual procedure code and full description. The abbreviations make no sense to patients.

Pruce Dental

could the OP just delete the one deposit in question then remove the one item that doesn't belong and then remake the deposit with the old date?

Pruce Dental

I remember seeing a different video from several years ago with Howard talking about the same subject. It might have been one of his free online practice management videos on DT? But anyways he talked about knowing the true cost of each procedure down to every material used in an average procedure.....

Pruce Dental

Another vote for nope on emailing lab slips...why would the lab want to have to match slips to cases and we would still need something in the box for them to identify the case...maybe it can be hidden and placed in the setup options for the few that want it? I don't have a default lab email setup......

Pruce Dental

WOW was that fast!!!!!...I will upgrade!!!!.......THANKS!!!!!

Pruce Dental

Which Robert are you asking?..lol If me..I am on version 12.0.8.0..but I have noticed the behavior for months and wondered why nobody else had commented on it...I have patients with a treatment plan for one tooth and 4 teeth have charted conditons showing on the graphical treatment plan but when you...

Pruce Dental

any thoughts?

Pruce Dental

Jordan... is this a bug..been wondering for some time and never saw anyone else mention it.... I am charting conditions ( Iknow..I know..you don't like charting conditions but)...When I go to the treatment plan module and select "sign treatment plan".. the graphical picture shows not only my current...

Pruce Dental

Is there going to be a way to scan zero payment claims anytime soon then? I have plenty of patient's with dual insurance coverage with the primary not covering any prostho, single crowns, etc. and need to scan the EOB's for NEA attachments for the secondary insurance. Seems silly to have most of the...

Pruce Dental

Jordan... I started scanning EOB's into version 12.0.... To view an EOB afterwards you have to go to the claim screen and double click on the insurance checks section to view the EOB or is there another way to see them also? Reason I am asking is because I want to be able to see scanned EOB's that h...

Pruce Dental

YES!!!!

Just in time for Christmas!!!...some new toys!!!!

Pruce Dental

so when we move to version 12.0 can we neatly move EOB's previously stored in the images folder of particular patients and attach them to previous claims or should we temporarly stop storing them in the images folder and just scan them into the correct place after version 12 comes out?

Pruce Dental

I don't do payment plans but can tell you how I do my CHIP children. I set the child as the subscriber with the insurance plan and keep the parents on the same family account but set one of the parents as the guarantor. The guarantor parent can still even be set as a non-patient. The bill will be se...

Pruce Dental

I know that you can copy forms like medical histories with the "copy" button instead of completely filling them out each time you want to update. Is it possible to copy exam sheets? I do not see a copy selection anywhere. Reason I ask is that sometimes a patient will have some benign lesion that the...

Pruce Dental

Agreed...

I wouldn't even really call it an annoyance...I just figured maybe you were not aware of it...after I posted it i thought Jordan's gonna think I am really nit picking and I almost wanted to delete my post

Pruce Dental

Thanks..I found where to select it in OD when the time comes...

Pruce Dental

Jordan... Was just making up an exam sheet for my diagnodent scores. I made static text fields for each tooth number and misc input fields for the diagnodent scores. When I tab thru the sheet to my last set tab instead of jumping back to tab order #1 it jumps back and tabs thru the static text filed...

Pruce Dental

Can someone give me the dummies guide to HIPAA 5010? I use dentalexchange with opendental.

Do I need to do anything on my end to be ready or is it totally the clearinghouses problem?

What is different with the HIPAA 5010 standard?

Pruce Dental

How much does a Florida Probe run approximately?

Pruce Dental

opps just noticed the typo on my initial post subject line...you can change that if you want from 'oder" to 'order" so people don't think OD stinks

Pruce Dental

Jordan..Thanks..say the improvement in tab order in version 11.1.8!!! works great.... It is sooo nice to be on a software with a company that cares about their customers and listens to them!!! I moved from softdent last year...two different worlds...for example I spoke with someone on the softdent d...

Pruce Dental

That's the way I envisioned it too... But you comment made me think about other alternatives... could multipages be treated kinda like an automation feature..ie you can make a bunch of single page sheets and group them together and have them all load together if you select a multipage...in my exampl...

Pruce Dental

I am guessing that it would take just as long for a patient to figure out how to initial the topaz as it would for them to sign....

I am hoping for multi-page sheets to simplify this...

Pruce Dental

Well if I had a physical piece of paper I would use both sides and have them sign only the back because it would be easy to prove that the patient had access to the form..but with multipage sheets how do you prove that a patient read the form and completed each individual sheet?...Isn't it customary...

Pruce Dental

It's a feature request that I want to see happen too...my medical and dental history took 3 sheets to make and therefore we have to ask the patient to sign 3 separate sheets in addition to the registration form and the HIPAA form..for a total of 5 signatures for a new patient... pleae vote on this f...

Pruce Dental

ohhh...

Actually I had turned on the EHR features awhile back in the show features tab because I was curious what was in there and never turned it off. When I turned off the EHR features it did disappear....

Pruce Dental

In version 11.1

What is the "BIN" next to the group number on the insurance plan screen used to record?

Pruce Dental

Just trying the new 11.1.3.... Thanks for adding the tab order... I noticed though that you have to click on the first input field (or another before the tab key will work).. shouldn't the tab key be set by default on the item set up on the sheet as tab 1? Also noticed when you tab to the very end t...

Pruce Dental

I am about to start revising my website and I wanted to add some webforms. I was curious about how they look displayed on a site. Anybody willing to show their site off with their forms?

Pruce Dental

today was tooth #6

Pruce Dental

version 11.0.28...

so am I the only one seeing this or do I have something set up wrong?

Pruce Dental

Jordan... If you chart a treatment plan item with both the 'F" and "V" surfaces OD doesn't recognize that they are the same surface and gives a warning asking if you want to use a two surface restoration instead. In the grand scheme of things it barely registers on my radar as an annoyance since the...

Pruce Dental

Hershey...

How do you give an itemized walkout statement or receipt to show cash paid without the procedures posted?...Why not just list all the patients on a piece of paper and then cross them off after you check/double check that their notes were added?

I

Pruce Dental

Jordan... As far as finalizing all the finances...I think OD should run a realtime insurance estimate and patient co-pay amount right on the scheduler or even better out of view on the edit appointment screen. The only way currently that I see for giving a patient an estimate of their co-pay is to s...

Pruce Dental

Yeah the chime... it tells everyone in the office I am not working and goofing off again on the OD site...or worse yet my wife knows in the evening I am not doing important business stuff and just looking at the OD site!!!

Pruce Dental

#680 I believe

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