Open Dental Forum

I am able to see all of the carrier names previous and new, in the claim history section. It might help if you called us and we could connect to the computer to take a look.

Clinic not showing was a bug and is fixed in v12.2.31 & 12.3.3. Neither have been released yet. We do not have a time frame for the release date, keep an eye out for the update.

You can customize the routing slip under Setup|Sheets. Highlight the Routing Slip on the left side under Internal then use the button at the bottom that says Copy to move it to the Custom side. Once it is in the custom section you can double click to edit.

Not at this time. It is currently feature request #156. http://opendental.com/manual/featurerequests.html

This should have been fixed in v7.1.26 in July of 2010.

Fix will be released in v12.3.3. If updating alone does not work, run database maintenance.

You can have the patient access the webform from your website to fill out on the ipad. You just cannot use the ipad as a kiosk which requires installation of Open Dental.

Not at this time. Feature request. Check out request #1559 and #1779.
Currently, the color only changes based on the entry status ie; tx proc will be blue and once set complete will turn green.

What version of Open Dental are you using? (Help|Update to check.)
I am able to chart VF with a 1 surface code without it prompting me to change to a 2 surface code. I am using version 11.0.25.

The X in the INS column is meant to indicate if it is an insurance payment plan. Currently there is a bug and it is not working properly. It will be fixed and released for versions 7.9 and 11

If you save the treatment plan then double click the procedure you want to add the discount to (from the saved tp) you can add a discount, then just check the box under the "show" section to include the discount column. Eventhough the discount check box says "(PPO)" it is also to show manually enter...

Capture option only works with Suni Sensors 1200, 1200C, 1600, 1800 series. You can use the Scan Photo button to capture images with WebCams as long as they have drivers are installed.

The top half of the Ortho Chart are the Patient Field Definitions and will always be listed, you are not able to choose which PatFieldDefs to display in the Ortho Chart yet. You can set those up under Setup | Patient Field Defs. The bottom half is the Ortho Chart Display Fields. The default is just ...

Are you familiar with the Query Examples page on the Open Dental Website? You may be looking for Query # 280 "List of Patients that have not been since a specific date that have insurance benefits remaining. Includes Insurance Carrier's Name, Patient's Name, Three Phone Numbers, Benefits Remaining, ...

The software is updated so often that there is no hard copy of the manual. It is much easier for staff to use the Search link in the upper left corner of the website or from the software they can go to Help (very top of OpenDental) then Online Help Index and it will take the user directly to the Sea...

Are you looking for the demo patients in the trial version? If so from the Choose Database and you'll want to change the second field "DataBase" with the drop down menu to Demo, then click OK. It should open up Open Dental and you can go to the Select Patient window and see demo patients.

You should check out the website:
http://opendental.com/manual/virus.html

Discusses anti-virus programs to avoid and windows firewall.

It should be in the beta version, 11.0

Go to Setup|Schedules. Upper left corner enter in the date range you want to print in the From Date/To Date fields. Highlight the employees below the date fields you would like to print the schedule for. Hit the Refresh button in the upper left corner above the date fields. Then hit Print in the low...

Newer versions of Open Dental are having issues with older versions of MySQL. A typical error is "Error 17", and it might happen a few times per day, requiring restarting the MySQL service each time. Since the errors are coming from MySQL rather than Open Dental, the only way to get the bug fix is t...

Go to the Chart Module. Click on the Show Tab. Hit +Add. Enter a Description for this chart view, so you can identify this one does not show procedure amounts. In the middle where it says Fields Showing, highlight Amount. Hit the blue right arrow button so it moves the Amount field to the Available ...