Open Dental Forum

I am currently using Payment Depot. Their customer service has been very good.

I use Lighthouse in my practice and I think it is comparable to the other vendors. I have discovered that many dentists have particular features that they prefer and therefore choose a vendor that offers particular features. Lighthouse certainly works good with OD though.

I used to be an XCharge user but their total fees which started at about 1.7% moved to about 3%. We ended up moving to a different vendor and while there is no bridge integration the web portal process of the new vendor has been seamless. I'd just as soon save the $600/month in processing fees which...

I think that the annual or monthly cost will have to be weighed along with the amount of new hardware that would have to come with it. It's really easy to get attached to an existing phone system. Or will this work with existing systems?

I use a total VOIP system in my office with FortiVoice hardware and software. My total long distance service charges for 3 lines are about $22/mo. I've also looked into Weave but the $300 monthly charge seems outrageous - in addition to having to ditch all of my hardware. Weave is also getting some ...

Does anyone have experience with email drip campaigns that would target users who register on your website? I see there are many providers of this service but I'm curious if anyone has experience with any of them. I'm guessing it would also be easy to export email information from OD for use in bulk...

Kevin, Maybe I could ask the question differently: Being that I already own the hardware and I need a computer to function as the main database for OD, Apteryx and Sidexis, do I continue to utilize a domain with 2008 R2 or 2012 Essentials or just create a workgroup? The time is running out on Server...

I need to upgrade from Server 2003 R2 as it won't be supported 9 months from now. My current server machine is a 3 year old Dell T310. I am conflicted as to an upgrade to 2008 R2 or 2012 Server Essentials. Because I have 13 computers in the office I'm even considering a workgroup arrangement. The us...

Does anyone have a manual to share that shows the steps on how to enter insurance payments into OD? EOB's can look very different from the companies and with new team members in my office it is creating some confusion. Participation in PPO's also makes the entries a bit more challenging as well. Bef...

We use a Dymo twin printer - one side for labels and one side for receipts. It works great for printing labels to place on envelopes. However, is it possible to print directly to an envelope with the patient's address from OD? Thanks.

What are all of you using for hygiene visits and comprehensive exams as far as note entries are concerned? I see two good options really - auto notes and sheets. What are the pros and cons of each in the clinical setting? I'd like to follow a SOAP format.

I need some feedback from those that are using Lighthouse360 with OD. Our practice has used LH for about 2 months. It has not been the system improvement that we had hoped for based upon these observations: 1) While OD gathers information clearly on the patient's preferred contact method, confirmati...

This reminds me of what Howard Farran was talking about in his video when he states that dentists need to understand more about the "business" of the procedures that they do (ie. profitability). If we have information on the time that we spend on various procedures and the fees that we charge we can...

This topic has two parts: 1) Is it possible - like at the end of the day - to automatically adjust the schedule for actual time spent with a patient as opposed to the time reflected in the schedule? I know that OD has the ability to track when a patient arrives, is seated, and checks out, but can th...

Does anyone know the network requirements for XVLite if I start using OD? My new office currently uses Dentrix G4 and XVLite for image management. I'd like to have a peer-to-peer arrangement in OD instead of a server but I'm wondering if XVLite requires a server arrangement? Suggestions?

I've searched the forums for a list of the best or suggested supporting hardware and software that works well with OD. I'm ready to make the conversion from Dentrix G4 and I'd like to know what folks are using as far as printers and scanners and other devices that actually support the tasks needed b...