Possible bug when printing statements

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richardwaite
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Joined: Thu Nov 15, 2007 6:51 am

Possible bug when printing statements

Post by richardwaite » Fri Jan 22, 2010 5:41 am

I don't know if this is by design or not, but when running the statements from Manage->Billing, every statement seems to show a line item for "Statement-Mail (unsent)". I think I understand why this would happen technically, because the statement is probably put into the account as unsent and only marked sent *after* the statements are rendered. Got a complaint from one office - should this not display at all on the statement, or at least leave off the "(unsent)" part? It might be tricky to code a special case to chop off the unsent text, and I understand why you would not change the status until the user confirms they printed, but it still seems wrong. Any input would be appreciated.

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jordansparks
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Re: Possible bug when printing statements

Post by jordansparks » Fri Jan 22, 2010 6:42 am

Yes, we get a lot of complaints about this issue. You are correct that it's hard to remove or it would have already been done. We'll get to it when we can.
Jordan Sparks, DMD
http://www.opendental.com

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