negative and postives in family accounts

[babysilvertooth]

How do you zero out positive and negatives in a family account? That is, if Dad owes 5$ but Suzie is -$5, the family balance is zero.....how to clear that out?

(I think ES called it settling acounts that had negative and postive balances.)

Thanks

[jordansparks]

This is usually only a problem right after a conversion. As part of the conversion, we usually make entries to balance out the family members. We used to have a menu item for a global fix for this, but someone accidentally clicked it once and we decided it was too dangerous to let users do on their own. Is this conversion related, or is this an ongoing problem that keeps coming up with new entries? You can easily fix it one family at a time. Go to the Account module for a patient. Click payment. At the right is a family balances grid. Click the Pay button right above it. This should result in a payment with splits that add up to zero, making it effectively a transfer of funds from one account to another.