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Toothdr97
Posts: 88
Joined: Mon Jun 18, 2007 3:59 pm
Location: Mason, Ohio
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Upgrade

Post by Toothdr97 » Mon Jul 11, 2011 3:44 am

We just upgraded to 7.9.14 this morning. now when I try to send a pre-d I get a "send error report" window. If I cancel the window, it kicks me out of OD. Also, my hygienist was typing notes and it did the same thing. Is one of my settings possibly wrong or is this some kind of bug?
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Jay
Posts: 272
Joined: Fri Aug 06, 2010 10:01 am

Re: Upgrade

Post by Jay » Mon Jul 11, 2011 12:25 pm

We had the same problem. It seems to happens only if you are running XP. The support team wrote a bugfix (7.9.15) that should have fixed it. Press HELP>>UPDATE etc.
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Toothdr97
Posts: 88
Joined: Mon Jun 18, 2007 3:59 pm
Location: Mason, Ohio
Contact:
Contact Toothdr97

Re: Upgrade

Post by Toothdr97 » Mon Jul 11, 2011 1:19 pm

ok, thanks. i will give this info to my it guy (husband,lol) and see if he can upgrade me again
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