URGENT Issue with OpenDental ClaimTracking API: "claimtrackings is not a valid resource"

[ironhawk1307]

Hi everyone,

I am trying to use the OpenDental ClaimTracking API to create new claims. The API endpoint I am using is:

Endpoint: https://api.opendental.com/api/v1/claimtrackings
Method: POST
Payload:
{
"ClaimNum": "",
"Note": "",
"TrackingDefNum": ""
}

According to the OpenDental API documentation (https://opendental.com/site/apiclaimtrackings.html), this should work correctly. However, I am encountering the following error when I try to send a request:

Error: "claimtrackings is not a valid resource."

the same API request works fine with a different clinic. Upon reviewing the documentation, I noticed the following line:

"Creates a new ClaimTracking. Requires one-time setup by the Dental Office, see Edit Claim - Status History Tab."

When I click the provided link, it doesn’t work, and I'm unsure about what the setup entails.

Could someone clarify how I can set up ClaimTracking for all clinics? Is there something specific that needs to be configured before I can use this API endpoint?

[justine]

Hi everyone,

I am trying to use the OpenDental ClaimTracking API to create new claims. The API endpoint I am using is:

Endpoint: https://api.opendental.com/api/v1/claimtrackings
Method: POST
Payload:
{
"ClaimNum": "",
"Note": "",
"TrackingDefNum": ""
}

According to the OpenDental API documentation (https://opendental.com/site/apiclaimtrackings.html), this should work correctly. However, I am encountering the following error when I try to send a request:

Error: "claimtrackings is not a valid resource."

the same API request works fine with a different clinic. Upon reviewing the documentation, I noticed the following line:

"Creates a new ClaimTracking. Requires one-time setup by the Dental Office, see Edit Claim - Status History Tab."

When I click the provided link, it doesn’t work, and I'm unsure about what the setup entails.

Could someone clarify how I can set up ClaimTracking for all clinics? Is there something specific that needs to be configured before I can use this API endpoint?

Good morning ironhawk1307,

ClaimTrackings POST was implemented in version 23.2.5. What version is the office on?

Thanks!