Planned appt refused by patient

[edpsystems]

Hi all,
I'm going through the Planned Tracker to clear up the months-worth of Planned Appts which have built up while we got to grips with Open Dental and I've come across appt planned but refused by the patient. How would I deal with this in OD? I can see the benefits of it appearing on the Planned Tracker, but if it's never gonna get scheduled would it be better to delete the planned appt?

Stu

[jordansparks]

Right. If they really do refuse it, then that isn't really the next appointment for them. Delete the planned appt, and mark them done. Then, they transition to the recall list.