Open Dental Forum

We recently had a patient who came in an hour early and complained that she had to wait for 40 minutes!

Here is one idea that would have helped.

KIOSK
1. Every patient checks in and even if all their information is up to date, this logs their arrival time.
2. Before leaving every patient checks out. This logs the check out time.

PRINTOUT (regardless of the implementation of KIOSK. We can do this now if the front desk enters a new field called CHECKOUT)
1. There should be a function that allows us to print only the following info:
Your appointment time: 3:00pm
You arrived: 2:45pm
You were seated in operatory: 3:05pm
You checked out: 4:00pm

Obviously the PRINTOUT is more credible if the KIOSK is implemented as the patient checks in and checks out by himself but the two suggestions are independent.

The check-in is request #214.

As described on http://www.opendental.com/manual/aptedit.html
Open Dental can already track times arrived, seated, and dismissed. So I don't think the front desk needs to enter a new field. The printout might be a sheet of type "LabelAppointment", because it's pulling fields directly from one appointment. But our user interface can currently only print one kind of appointment label. There's no place for you to select some secondary label. However we do it, it would need to start as a feature request.

jordansparks wrote:The check-in is request #214.

As described on http://www.opendental.com/manual/aptedit.html
Open Dental can already track times arrived, seated, and dismissed. So I don't think the front desk needs to enter a new field. The printout might be a sheet of type "LabelAppointment", because it's pulling fields directly from one appointment. But our user interface can currently only print one kind of appointment label. There's no place for you to select some secondary label. However we do it, it would need to start as a feature request.

Thanks Jordan. This does clarify a bit. However,

1. Can we print this info as a Report per individual patient without a separate feature request? it doesn't have to print on (as?) a label.
2. I still think the idea that patients "clock-in and clock-out" using a kiosk would enhance credibility.

A report per individual patient would be a feature request. I don't see how you could do that otherwise.