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OD Not responding after Windows update (win 8.1)
Posted: Mon Jan 19, 2015 10:23 am
by jaynahar
Folks,
Need your help to troubleshoot what to look for and how to identity what has caused this working application before windows update.
Thanks,
Re: OD Not responding after Windows update (win 8.1)
Posted: Mon Jan 19, 2015 10:44 am
by jsalmon
What screen do you get to before it becomes unresponsive?
Re: OD Not responding after Windows update (win 8.1)
Posted: Mon Jan 19, 2015 11:08 am
by jaynahar
What screen do you get to before it becomes unresponsive?
Even opening OD was causing that and took around 5 mins to authentication dialog. It was very painful to work with it.
Further Updates:
During troubleshooting, changed the "Docpath" in DB to local machine instead of network path...it came back to normal. But it has disrupted our normal routine of 2 yrs.
If you happen to have any good pointers, please do share, why network path is causing this issue.
Re: OD Not responding after Windows update (win 8.1)
Posted: Mon Jan 19, 2015 12:01 pm
by jsalmon
My post on this thread is usually what it is:
viewtopic.php?f=1&t=5680
Re: OD Not responding after Windows update (win 8.1)
Posted: Mon Jan 19, 2015 1:30 pm
by jaynahar
Thanks Jason...it helped. Good Trick...May be it should be part of FAQ for troubleshooting.
Re: OD Not responding after Windows update (win 8.1)
Posted: Thu Mar 12, 2015 12:45 pm
by jaynahar
jaynahar wrote:
Thanks Jason...it helped. Good Trick...May be it should be part of FAQ for troubleshooting.
Hi Jason,
facing the same issue again. Any further help you can provide.
Thanks
Re: OD Not responding after Windows update (win 8.1)
Posted: Fri Mar 13, 2015 12:49 pm
by tdong
The issue you had has to do with ipv6. disable it. try to open command promt or powershell and ping local host see if it return 127.0.0.1 or 00::00....
Go to Control Panel > Network and Internet > Network Connections
Alt+N and click Advanced Settings. Under Bindings, move IPv4 to above IPv6
http://support.microsoft.com/en-us/kb/929852/en-us
Re: OD Not responding after Windows update (win 8.1)
Posted: Fri Mar 27, 2015 4:55 pm
by jaynahar
tdong wrote:The issue you had has to do with ipv6. disable it. try to open command promt or powershell and ping local host see if it return 127.0.0.1 or 00::00....
Go to Control Panel > Network and Internet > Network Connections
Alt+N and click Advanced Settings. Under Bindings, move IPv4 to above IPv6
http://support.microsoft.com/en-us/kb/929852/en-us
Thanks for the reply. Disabled IP6, still the same issues. Any good idea on how to troubleshoot/narrow down the issue.
Re: OD Not responding after Windows update (win 8.1)
Posted: Wed Apr 01, 2015 8:57 am
by jaynahar
Please help troubleshoot and identity what is causing "Not Responding" issue.
Re: OD Not responding after Windows update (win 8.1)
Posted: Wed Apr 01, 2015 9:18 am
by jsalmon
My hunch is that it is network related which are the hardest problems to solve. I solve them by simplifying my network and adding devices / settings until the issue starts to occur again thus revealing the culprit. If it isn't network related, it might be a 3rd party software taking up your server resources making it unresponsive to workstations. See the
Interference from Other Programs section of this page for examples of what I'm talking about.
http://www.opendental.com/manual/troubl ... wness.html
Re: OD Not responding after Windows update (win 8.1)
Posted: Wed Apr 15, 2015 1:50 pm
by jaynahar
jsalmon wrote:My hunch is that it is network related which are the hardest problems to solve. I solve them by simplifying my network and adding devices / settings until the issue starts to occur again thus revealing the culprit. If it isn't network related, it might be a 3rd party software taking up your server resources making it unresponsive to workstations. See the
Interference from Other Programs section of this page for examples of what I'm talking about.
http://www.opendental.com/manual/troubl ... wness.html
Still not able to solve. Any Other ideas please do share.