The plugin for this is ready and it ONLY work with Android mobile phone.
It works as follows (mentioned in this post viewtopic.php?f=1&t=5271
- Setup a mobile phone which connect to OpenDental and use it as a clinic number for patient to call (or setup clinic number to forward calls to this cell phone)
- catch the incoming call in OpenDental, match the number with patient database and show the list of matching patients, usually one patient matched. Receptionist just click a button to answer(or end) the phone and it automatically open patient details in Family module.
- You may set up the mobile as a bridge to get patient info and forward the call to existing landline. That would make it operate exactly the same as your current phone system.
Questions are:
- does it practically work?
- Will clinics be interested and how much are they willing to pay for this plugin?
Solution to show patient details of incoming call
Re: Solution to show patient details of incoming call
I tried to set up mobile phone as the bridge to get incoming number as follow:
- Set existing number to forward to the mobile (ie. after 4-6 seconds)
- Set mobile forward the call back to existing line. This is where the plugin pick up number and find patient details
- Receptionist pick up the existing phone as usual.
This would cause the delay 6-10s depend on how you set up the forwarding. May be give time for receptionist to prepare
- Set existing number to forward to the mobile (ie. after 4-6 seconds)
- Set mobile forward the call back to existing line. This is where the plugin pick up number and find patient details
- Receptionist pick up the existing phone as usual.
This would cause the delay 6-10s depend on how you set up the forwarding. May be give time for receptionist to prepare

MOpenSoft
info@mopensoft.com
info@mopensoft.com