Issue with TrackingDefNum Not Appearing in Claim Tracking History via API

[ironhawk1307]

I'm encountering an issue when using the ClaimTracking API to create a new tracking history item.

API Endpoint: POST https://api.opendental.com/api/v1/claimtrackings

Payload Sent:

{
"ClaimNum": 21237,
"Note": "test 2",
"TrackingDefNum": 585
}

Method: POST

Note: TrackingDefNum 585 is confirmed to exist in the definition table where Category = 31.

Code: Select all

{
  "ClaimTrackingNum": 19668,
  "ClaimNum": 21237,
  "TrackingType": "StatusHistory",
  "UserNum": 0,
  "DateTimeEntry": "2025-06-15 12:18:37",
  "Note": "test 2",
  "TrackingDefNum": 585,
  "TrackingErrorDefNum": 0
}

Although the response shows the record is created successfully and includes TrackingDefNum, the entry does not appear under the Track Stat column


Can you please confirm whether:

The TrackingDefNum is being saved properly.

There are any conditions or additional fields required for the status to appear in the UI.

This is a known issue or limitation with the API.


help me to understand how can I push/update Track Stat value for claim

[SLeon]

Moved post from "Developers" to "API" forum for visibility.

[justine]

I'm encountering an issue when using the ClaimTracking API to create a new tracking history item.

API Endpoint: POST https://api.opendental.com/api/v1/claimtrackings

Payload Sent:

{
"ClaimNum": 21237,
"Note": "test 2",
"TrackingDefNum": 585
}

Method: POST

Note: TrackingDefNum 585 is confirmed to exist in the definition table where Category = 31.

Code: Select all

{
  "ClaimTrackingNum": 19668,
  "ClaimNum": 21237,
  "TrackingType": "StatusHistory",
  "UserNum": 0,
  "DateTimeEntry": "2025-06-15 12:18:37",
  "Note": "test 2",
  "TrackingDefNum": 585,
  "TrackingErrorDefNum": 0
}

Although the response shows the record is created successfully and includes TrackingDefNum, the entry does not appear under the Track Stat column


Can you please confirm whether:

The TrackingDefNum is being saved properly.

There are any conditions or additional fields required for the status to appear in the UI.

This is a known issue or limitation with the API.


help me to understand how can I push/update Track Stat value for claim

Hello ironhawk1307,

Have you tried calling GET claimtrackings with ClaimNum 21237 to verify that you inserted it into the database?

Thanks!