Open Dental Forum

We reported this to Open Dental Support - they couldnt' figure it out and said they'd report the bug. I'm sharing here as well because I didn't see it on the known issues list: https://opendentalsoft.com:1943/ODBugTr ... sions.aspx.

In short, we can submit individual claims from the Patient's Account; however, if we try to batch submit one or more claims via Manage Module > Send Claims, we get the alert 'Not allowed to send e-claims with missing information'.

We know this is beta and we try not to get into the habit of bug reporting via the forum - this one just happens to be a biggy so calling it out. Hope it helps.

NOTE: We noticed this in 25.3.38.0 as well, which is the first version of 25.3.n we've used.

Good afternoon,

The problem you reported was recently fixed as "Insurance Claims - Highlight and attempt to send a valid claim, You were incorrectly blocked from sending the claim" on the Known Issues page. This will be in the 25.3.40 version, which you can expect to be released within the next week.

Thank you for letting us know about this issue. Please post again if you continue to experience it.

Thanks for the update and confirmation. Good to know it’s already fixed and coming in 25.3.40. We’ll wait for the release and report back if anything persists.

It is confirmed working for us.