Open Dental Forum

joes

There is not a static text field for the patient's title in sheets. Please consider submitting a feature request for this. See our manual for more details on feature requests, https://www.opendental.com/manual/featurerequests.html.

joes

Hello elindner, Our Conversions department can perform a type of database split called a template split, where a copy of a database is made with some settings preserved but no patients. Our website has further details about the conversion process, https://www.opendental.com/site/conversions.html If ...

joes

My apologies, procedures with a status of Complete, Existing Current Provider, and Existing Other Provider cannot be deleted from the context menu or by hitting the delete key.

joes

You can use your own email address for sending Secure Email notifications. There are more details on this in our manual, https://www.opendental.com/manual/hoste ... ation.html

joes

We use the deflink table to link objects to definitions. https://www.opendental.com/OpenDentalDo ... in#deflink

joes

Some features of the program do use the "Child" value to determine the patient's relationship to the other patients in the family.

joes

In the Chart Module, you can hold Control and click multiple procedures to select more than one. You can also click and drag the mouse over a multiple procedures to select them. Once you have the ones you want to delete selected, right click and choose Delete.

joes

Hello mandmdiet, we have another manual page that explains how addresses are used on paper vs electronic claims here: https://www.opendental.com/manual/claimsaddresses.html. Pleas let me know if you still have any questions after having a look at that page.

joes

The up and down buttons are hidden when the Dental Schools feature is turned on in the Show Features menu. https://www.opendental.com/manual221/showfeatures.html

joes

Be sure to vote for your feature request, otherwise it will not be visible to other users and they will not be able to vote for it. The more votes a feature gets, the more likely we are to prioritize it and implement it. We don't supply estimates on when a feature request might be implemented or gua...

joes

This sounds similar to a Per Visit Co-Pay. You may want to have a look at our manual page for those, https://www.opendental.com/manual/planp ... copay.html.

joes

The eConnector is installed as a service. Does the old server still have the service installed? If not, please contact support at 503-363-5432 for further assistance.

joes

Running this query in Open Dental's User Query window should give you a totals row at the bottom.

joes

Saved treatment plans are linked to proctps which do capture the allowed amount for a moment in time. Unfortunately, active treatment plans are linked to procedures via the treatplanattach table which only stores the treatment plan priority.

joes

Are you attempting to send these emails with Gmail? Beyond the tokens for the email address, The Open Dental program also has to authenticate with Gmail. If your application is referencing OpenDentBusiness to call the SendEmail method, it would not be able to authenticate as Open Dental. This may be...

joes

The "Procedure.ComputEstimates/ClaimProc.ComputeBaseEst" in that column description for AllowedOverride is not a calculation. It is referring to a pair of functions in our code. For each procedure in the treatment plan, the Procedure.ComputeEstimates function calls the ClaimProc.ComputeBaseEst funct...

joes

How do you plan to use the calculation? Is this part of a query or a plugin?

joes

[UserName] was the only one added in 21.4. All other command line argument replacement options can be found here: https://www.opendental.com/manual/progr ... tfile.html

joes

Sorry, I did not verify when [UserName] was added as a command line argument option. It is only in beta (21.4).

joes

A response was given to this question in another forum: viewtopic.php?f=1&t=7669

joes

Do you get the same error when UseSSL is set to false for the EmailAddress?

joes

Our Query Example Page ( https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx ) has query #1223 which provides a list of all procedure codes that are assigned to a specific provider, and the provider they are assigned to. /*1223 Procedure codes with a default provider assigned*/ /*Query code w...

joes

If this is for the optional command line arguments of a Program Link, [UserName] will pass the username of the user currently logged in to Open Dental. If you are developing a plugin, you can also access the currently logged in user via OpenDentBusiness.Security.CurUser.

joes

You can unsubscribe users from Supplemental Backup alerts so that they no longer see them. However, this would prevent those users from seeing all alerts related to Supplemental Backups, including ones regarding failed backups. We don't currently have a way to disable specific alerts or have Web For...

joes

Are you looking for something similar to the Patient Portion Uncollected Report ( https://www.opendental.com/manual/reportdailypatportuncollected.html ) that would allow you to filter results by the procedure's provider? We don't have a query for that yet, but you could submit a query request here: ...

joes

Our support team can assist you. Please email them at service@opendental.com.

joes

Can you verify that the employee is associated to their user?
1. In the Setup menu, click Security.
2. Double click the user in question.
3. On the User Edit window, select the employee that should be associated to the user and click OK.

joes

Any revision beyond 30195 may have convert script methods that will make changes to the DB that we have not yet released. That is why it is showing that the DB is on version 21.2.47. If you have a backup of your 17.1.26 DB, make a copy of it, revert to revision 30195 for the release of version 21.2....

joes

Try updating to the revision for our last build. Currently it is revision 30195 for version 21.2.46. If that doesn't resolve the issue, please let me know.

joes

You can print multiple prescriptions on a single sheet from the Rx Manage window.
Instructions can be found on the following manual page, https://www.opendental.com/manual/rxmanage.html.

joes

The closest query we have on our Query Examples page is #493. There are a few steps for setting it up properly mentioned in the query's comments. The first column lists all the codes, and each following column lists the fees for a given fee schedule. You could set it up for all of the fee schedules ...

joes

These are default file paths from which the Imaging module imports images. If you have a "Default import folder" file path entered, it will be the folder that is opened to import images from when you click the Import button in the Imaging Module. If you have a "Default folder for automatic import" f...

joes

You could add the address fields from query #287 to query #174. Set the BeforeDate at the top of the query, and it will get you the last visit date on or before that date. It uses the date of the last completed procedure as the DateLastVisit. If a patient does not have any completed procedures on or...

joes

The closest query on our Query Examples page is #67. It shows a count of subscribers for each employer, but it doesn't show carrier. You can find that here, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx . Our Query Team may be able to modify this query or write a different one for you. ...

joes

You must be on support with Open Dental to access eServices. See our manual for further details, https://www.opendental.com/site/eservices.html

joes

The FormProcGroup.cs for version 21.1 has not changed since that version's release, and we don't currently have any bug reports that match the UE you are getting. I was also unable to reproduce this error. You may have other files that need updates.

joes

That method still exists under that name in the latest version of 21.1. It is in VirtualWeb.dll. You may have an outdated version of that dll.

joes

You may want to contact support, https://www.opendental.com/contact.html. A technician may be able to help troubleshoot this slowness.

joes

I added this bug to our list. I'll update this forum when a fix has been released.

joes

Are you compiling from source code? If so, I think your FormOpenDental.cs needs to be updated. The name of ProcedureCodes.ResetADAdescriptions() was changed to ProcedureCodes.ResetADAdescriptionsAndAbbrs().

joes

We don't have a column that can be added to Treatment Plans for that, but we have received a feature request for it that you may want to vote for. It is request #9727.

joes

We don't currently have a tool for changing multiple insurance plan types at once. You may want to vote for feature request #2919 which would allow insurance plan type changes to be done at the carrier level.

joes

Hello Awadh,
One of our engineers committed a fix for this problem in versions 21.1.53 and 21.2.27. What version are you on?

joes

You have to activate the Clinics feature on the Show Features menu, https://www.opendental.com/manual/showfeatures.html. In the Main Menu, click Setup, Advanced Setup, Show Features. Then, check the box labeled "Clinics (multiple office locations)".

joes

It has not been implemented. I don't believe the feature request that Chris suggested was ever submitted.

joes

1. We don't have a report for your first item. Query #405 on the Query Examples page, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx , sounds close to what you are looking for, but it only looks at procedure fees and doesn't take adjustments into account. You could fill out a query reque...

joes

Do you need the discounts to show as adjustments on the account? If so, manual entry is currently the only option, but you may be interested in voting for feature request #7227 which would allow patients to have both an insurance plan and a discount plan. If the discounts don't have to show as adjus...

joes

The wording is a bit confusing. I'll try to clear it up here. There are only two types of Keys. I'll refer to them as API Keys and the Developer API Key . 1. A Developer API Key is received from vendor.relations@opendental.com 2. The developer logs into this portal: https://api.opendental.com/portal...

joes

API documentation for developers is in a PDF that can be downloaded from a link at the top of the following manual page: https://www.opendental.com/manual/fhir.html Here is the information from that PDF regarding API Keys: When requesting data from the API server, an API key must be present in the r...

joes

Hello, aussiedentist. Please consider submitting a feature request for these options.
Feature Requests manual page: https://www.opendental.com/manual/featurerequests.html

joes

We don't currently have a tool for this, but we have received a feature request. Please consider voting for feature request #12879. See our manual for more details on feature requests, https://www.opendental.com/manual/featurerequests.html.

joes

I reached out to our eRx team, and they referred me to a short list of troubleshooting steps: 1. When a script is sent from Legacy, the Legacy window must be closed when the provider is done prescribing. 2. Verify the issue by going into eRx from a different computer than the one from which the scri...

joes

I will have them committed to 21.2.25 which should release tomorrow.

joes

Our PluginExample solution has a reference to OpenDental.exe. With that reference you can cast the sender to a FormElectID and that should allow you to access LayoutManager.

joes

#1846 is just the identifier for the feature request and doesn't indicate the order in which we will implement requests. The number of votes and difficulty of a feature are indicators of if and when it might be implemented.

joes

The conversion will not be initiated via an update to Open Dental. We will be providing a tool for conversion. As of now, conversion is not required, and offices will be able to choose if and when they convert. More details regarding MariaDB can be found in the manual, https://www.opendental.com/man...

joes

I would like one of our technicians to assist you with troubleshooting this problem. Please call 503-363-5432 to get in touch with a technician, or see our Contact page for other ways to reach us, https://www.opendental.com/contact.html.

joes

There is not currently a way to show ReferralFrom in an appointment view, but we have received a request for this feature. If you do switch to Open Dental, you could vote for this feature. It is request #1846. Please see our manual for more details regarding feature requests, https://www.opendental....

joes

To answer your other question, the writeoffs were different for query #793 because that query is similar to a production and income report that uses the "Using insurance payment date" option.

joes

The queries can be unioned if they all have the same number of columns. I modified each query to have the same columns with a format similar to query #793. I also added variables for setting the date range at the top. #Set Date range here SET @FromDate='2021-07-28', @ToDate='2021-07-28'; #Procedure ...

joes

Our "Connecting Workstations to a Database" manual page ( https://www.opendental.com/manual/connectingworkstations.html ) and some of the pages that it links to briefly discuss VPNs, but we don't have any documentation specific to the Windows 10 built in VPN. You may also want to have a look at our ...

joes

A bug caused this error when attempting to edit multiple procedures with the same provider. It was fixed on 07/13/2021 with the release of version 21.1.44. Updating should resolve the issue.

joes

We don't currently have merge tools for problems and allergies. The only way to remove duplicate problems and allergies would be to delete them for the patient. Once deleted for the patient, you should be able to delete them from their respective windows under the Lists menu.

joes

There isn't currently a way to have percentage based discount plans, but we have received a request to add this feature. If you would like to vote on that feature request, click "Request Features" in the Open Dental Help menu, and search for request #12281. See our manual for more details on Feature...

joes

Hello Dr. Starck,
The hook will be available in 21.2.20 which should release on 07/20/2021. The name was modified to include the class name.

Code: Select all

Plugins.HookAddCode(this,"ControlAppt.RefreshModuleScreenPeriod_end");

joes

I reached out to our Conversion team, and due to the complexity of the issue, they advised that you call support at 503-363-5432 to discuss and troubleshoot with a member of our Clinical Escalations Team.

joes

Does the appointment have one of the trigger procedures for the recall on it? The patient should be removed from the recall list when a trigger procedure is scheduled.

joes

I think the only way to associate an adjustment to an appointment is to have the adjustment attached to a procedure that is attached to an appointment. When you found many records in the ProcedureLog table with AptNum=0, were you filtering by ProcStatus? I ask because those records may have a status...

joes

DatePrevious is calculated from the most recent ProcDate amongst all trigger procedures with a status of Complete (C), Existing Current Provider (EC), or Existing Other Provider (EO) for the given patient and recall type. It defaults to the minimum date (0001-01-01) if the patient has no trigger pro...

joes

We have a manual page for Troubleshooting Procedure Fees and Insurance Estimates here: https://www.opendental.com/manual/insuranceestimates.html . You can also check if the Blue Book feature was turned on by going to the Setup menu > Family / Insurance > Insurance Blue Book. If Blue Book is off and ...

joes

Yes, creating a Feature Request is the only method for requesting that these codes be added.
https://www.opendental.com/manual/featurerequests.html

joes

I am testing on a computer that also has DirectX 12 and the window shows DirectX 11 as available, so you shouldn't need to downgrade. It won't show as available until the tooth chart has been loaded at least once, so you can try navigating to the chart module to load the tooth chart and then check t...

joes

You're welcome. Let me know if these hooks work for you as written, and I will get them committed to beta.

joes

I should have been more specific. The link I shared was intended to show the LayoutManager methods you would need to call to have the custom button scale appropriately when the zoom feature is being used. Here is another forum thread with some info on how custom buttons are added: http://opendentals...

joes

We don't add buttons that are only used for plugins, but I can add a hook to the load method that would allow you to add a button to the form. You will need to call some LayoutManager methods to make the button scale properly when zoom is being used. The following forum thread has some information o...

joes

Hi Awadh, On Windows 10, DirectX 11 should be available, so I would make sure that the Graphics Preferences are set to use it. On the Graphics Preferences window you mentioned, try setting "DirectX 11 Tooth Chart" to "Use if available". Or, you can set "DirectX 11 Tooth Chart on all computers" to "U...

joes

1. We don't have any features that update Payer IDs or "Is trusted for real-time eligibility" for multiple carriers at once. Entries in the Electronic Payer ID's list that you are referring to can be edited by double clicking on a row in the list. 2. We can implement option b. Will it work for you a...

joes

A few modifications gives you the query below which will create a list of all patients that don't have a hygiene appointment scheduled within a given date range. Note that I added a PatStatus filter so that only active patients show in the list. If you are developing a query for the purpose of track...

joes

Yes, 21.1 is the current stable version.

joes

Hello Peter, our Support Technicians can assist you with searching our existing reports and example queries. We also have a Query Team that can write a custom query if an existing one does not suite your needs. Please call 503-363-5432 to get in touch with a Support Technician, or see our website fo...

joes

Currently, the time of day will always default to 5pm when you click a Set Due Date from the list. We have received a Feature Request to allow a default time to be set for Lab Turnarounds. If you would like to vote for this feature, search for request #4952. See our manual for more details on Featur...

joes

Credit cards can only be used from Open Dental if you are using one of the credit card payment programs that we integrate with. You can find more details regarding these programs in our manual, https://www.opendental.com/manual/payme ... tcard.html.

joes

We are expecting to move 21.1 to stable later this month.

joes

Hi Gene, here is a link to a pdf that details minimum hardware requirements for servers and workstations, https://www.opendental.com/resources/Ha ... ements.pdf.

joes

Yes, that is the table and column that I was referring to. When a value is entered in the Allowed column of the Enter Payment window while receiving a claim, the value is saved as the AllowedOverride for the given ClaimProc. The window I am referring to can be seen in our manual, here: https://www.o...

joes

Allowed amounts entered while entering an EOB are stored in the AllowedOverride column of the claimproc table. I should also mention that we have a Blue Book feature for tracking allowed amounts that you can read more about here: https://www.opendental.com/manual/bluebook.html.

joes

Using the service is currently the only way to do batch insurance verification requests.

joes

We don't currently have a feature that restricts scheduling of more than one of a procedure code at the same time regardless of provider. We have received a feature request for this. If you would like to see this feature implemented, please vote for feature request #9417. See our manual for more det...

joes

The Open Dental Service does not load the plug-in framework. Effectively, it is unaware of plug-ins and runs methods with hooks as though no plug-ins are implemented. We have no plans to implement plug-ins for the service at this time.

joes

Here are some troubleshooting steps from our manual: Check to make sure you can use the scanner outside of Open Dental (e.g. Windows Fax and Scan). If the scanner doesn't work outside of Open Dental, it will not work inside of Open Dental. Check to see if the scanner came with a TWAIN or WIA driver....

joes

Our Implementations team may be able to provide some advice. You can contact them via email at Implementations@OpenDental.com.

joes

When a new insurance plan is created, the box is unchecked by default.

joes

We don't currently have a way to change the default for that setting when a new insurance plan is created, but there is a feature request for that if you would like to vote on it. It is feature request #8701. Please see our manual for more details about feature requests, https://www.opendental.com/m...

joes

Many settings can affect allowed amounts. It is difficult to say what exactly is causing the problem without having one of our technicians do some troubleshooting. A few things you can check: 1. Is the Blue Book feature turned on? 2. Are the fees in the fee schedules correct? (It sounds like you alr...

joes

Yes, that hook method should always return true when it is implemented.

joes

From the manual, https://www.opendental.com/manual/proceduresortorder.html Procedures on a claim are sorted in the following order: 1. Priority (highest to lowest based on the order of priority options). This is very difficult to identify since priority does not show on the claim. 2. Tooth number (n...

joes

We don't currently have a feature that allows procedures to be reordered on a claim. Please consider voting for feature request #4219. See our manual for more details on feature requests, https://www.opendental.com/manual/featurerequests.html.

joes

We have received many feature requests for additions to the list of available fields for the appointment bubble. You can find them by searching for "bubble" on the Feature Requests window. Please consider voting for an existing feature request or creating a new one if the existing ones don't address...

joes

We are still not actively developing a 64-bit version at this time.

joes

Are you still having issues with LegacyRx? We received a communication from them indicating that service should be restored now.

joes

An Open Dental technician may be able to help you find a similar query or assist you in submitting a custom query request. Please call 503-363-5432 or see our contact page for other ways to get in touch with a technician, https://www.opendental.com/contact.html.

joes

If updating does not resolve this issue, please contact support so one of our technicians can assist in troubleshooting this problem. To contact support, call 503-363-5432 or see our contact page for other ways to reach a technician, https://www.opendental.com/contact.html.

joes

Open Dental does have a Blue Book feature, but it doesn't currently use data aggregated from multiple users. Please consider submitting a feature request for this.

joes

In the Chart Module Preferences, there is an "Allow Digital Signatures" option. This allows procedure notes to be signed digitally with a single click.

joes

We don't currently support barcode scanning. We are working on adding the CDT codes for vaccines that will include brand and dosing information. The lot/serial numbers could be added to the procedure notes, but a custom query would be needed to display that information on a report.

joes

Yes, here are the hooks as they were committed. 1. Clearinghouses.RetrieveReports StringBuilder errorMessage=new StringBuilder(); if(Plugins.HookMethod(null,"Clearinghouses.RetrieveReports_afterProgressPauseOrCancel",clearinghouseClin,errorMessage,progress)) { return errorMessage.ToString(); } if(cl...

joes

All of the hooks will be available in version 21.1.11 which should release on Tuesday, next week. Note that some hook method names have changed to fit our naming standards.

joes

During review of these hooks, one of our Senior Engineers requested a few more changes. Please let me know if these changes cause any problems for your plugin. 1. In FormInsPlan.butGetElectronic_Click, you had originally requested that we modify the error message. Instead, we will implement a second...

joes

I will work on these changes and will post the version that these hooks will be in once they are committed.

joes

I can switch it so that they are in the order you described.

joes

I think I know what the problem is. The way that the arguments are being passed results in an array of objects as the third element in the array of parameters like this [ clearinghouseClin, x12message, [x12response] ]. I would like to change that so that it is easier to use. The code below should wo...

joes

These things can't currently be done with recalls. There is an existing feature request for setting recall intervals based on insurance. It is request #2586. You can vote for this feature request and create a new request for the second feature that you mentioned if you would like. Visit the followin...

joes

We would need to do some troubleshooting to figure out why the new fees are not being used. Please call 503-363-5432 to get in touch with a support technician, or see the following page for other ways to contact us, https://www.opendental.com/contact.html.

joes

You must be on an older version of Open Dental. There were some changes made to the Feature Request system in version 20.3. Prior to that version, a feature request would have to be submitted and then approved by Open Dental before it could be voted on. That is why you are seeing the empty area abov...

joes

I will wait just so we can be sure that they will work for you.

joes

I was able to get approval for all of your hooks. I'll post all of them below so you have one list that reflects how we will implement them. Please let me know if all of these work for you as written, and I will work on getting these changes committed. 1. FormClearinghouseEdit.FillFields UpdateClien...

joes

Sorry. I'm now realizing that the single HookAddCode in FormClearinhouseEdit.cs should instead be at the end of FillFields() because that method is called in methods other than the Load() method. We can implement it there as: UpdateClientProgramLabel(); Plugins.HookAddCode(this,"FormClearingHouseEdi...

joes

I made one edit to our suggested changes in my original post. To make the hook as general as possible, a single HookAddCode() call can be placed in FormClearinghouseEdit.FormClearinghouseEdit_Load() to manipulate any controls on the form.

joes

Please let us know if you would like any modifications to the changes described in my previous post.

joes

Sorry for the late reply. After reviewing this hook request, we could not implement it as written. We would like to make the following changes to the requested hooks: 1. In FormClearinghouseEdit, to make the hook as general purpose as possible, We will add a call to HoodAddCode() at the end of the l...

joes

Hello Scott. I searched our documentation, but I couldn't find any record of this problem occurring for other customers. I would like one of our Support Technicians to assist you in troubleshooting this problem. You can call 503-363-5432 to get in touch with a Support Technician or see our Contact p...

joes

Are you unable to edit the "Points" field in the upper right corner of the window? Or, are you seeing an error message when you try to click OK after entering the number of points that you want to allocate to your feature request?

joes

My apologies, I didn't notice that request 11973 has no votes and cannot be voted on by others. You can make a new request for this kind of feature and add your votes to that so that others may see it and vote on it.

joes

That is not currently something that can be automated. You may be interested in voting for Feature Request #7159. It is a request for a feature that automatically creates a lab case when appointments are scheduled for certain procedure codes. If you would need the lab case to be created specifically...

joes

One of our engineers is in the process of adding this right now. It will be in version 20.5.28 which should be released tomorrow.

joes

I spoke with one of our HL7 Coordinators and they said that we don't currently support SFTP for generic HL7 messages, only for the MedLab/LabCorp type HL7 interface. As mentioned in a reply on your other post, http://opendentalsoft.com/forum/viewtopic.php?f=3&t=7463 , it might be helpful for you to ...

joes

Here is a reply from one of our HL7 Coordinators: HL7 messages are always sent from the server regardless of which workstation triggers the HL7 message so there is no need to configure anything on each workstation. Only the server needs to communicate with the shared folder or TCP/IP port. There is ...

joes

The unused version variable will be removed in the following versions: 20.2.51.0, 20.3.58.0, 20.4.51.0, 20.5.27.0
These versions will likely be released some time today.

joes

We don't currently have a way to do this, but there is a request for a feature that would allow users to disassociate insurance plans from subscribers after the plan is dropped. If you would like to vote for this Feature Request, click on "Request Features" in Open Dental's Help menu and search for ...

joes

Thank you. I'll follow up with the version that this will be in when we have it implemented.

joes

If the same fees will be used for all insurance plans under the umbrella plan, you can create one fee schedule for the umbrella plan and assign it to each of the insurance plans. You can find more information in our manual about setting up In-network percentage plans here: https://www.opendental.com...

joes

We can remove the unused variable. I'll update you when the fix is released.

joes

Please provide a code snippet that includes the hook to show where you want it within the ContrApptPanel_ApptMainAreaRightClicked method.

joes

I don't think we have any reports or queries that match your desired format. If you are interested in ordering a custom query, please fill out a Query Request Form here: https://opendentalsoft.com:1943/ODQuery ... tForm.aspx

joes

Does our current stable version (20.4) cause any issues for your plugin in ProgramEntry? If not, I would advise your users to update to the latest stable version.

joes

There is an OutputText field called appt.estPatientPortion. That may be what you're looking for. It shows the estimated patient portion for procedures attached to the appointment.

joes

Having some workstations set to EN-CA and others set to FR-CA should not cause issues with the database. If you make the switch from EN-US to EN-CA and still see the popup regarding database discrepancies, I would advise you to contact support so that a technician can investigate the issue further.

joes

Is the "confirmed" status at the top of the list of confirmation statuses? When an appointment is first created, it will default to the first status in that list. You can reorder them by going to Definitions in the Setup menu. Then, select the Appt Confirmed category and use the arrows at the bottom...

joes

I spoke with one of our eRx experts. They said that, Lexicomp, the company that manages which drugs are available, marked Tylenol with codeine #3 as obsolete.

joes

The Windows Region and Language settings can change the appearance and behavior of Open Dental. Having a Canadian format selected is what grants access to specific features for Canadian practices. I spoke with one of our Canada experts, and they said that switching from EN-US to EN-CA should resolve...

joes

Callfire is a 3rd party text messaging app. According to our documentation, the program link in Open Dental is now obsolete. A few more details can be found in our manual here: https://www.opendental.com/manual/bridgecallfire.html . ConvergedComm is a 3rd party communication plugin by HRD SQ. I can'...

joes

From the Integrated Texting Q and A manual page ( https://www.opendental.com/manual/textmsgfaq.html ): Do I need to be on support to use Integrated Texting? You need to be on support to sign up for integrated texting. This will give you access to version updates and support as you begin using the ne...

joes

There isn't currently a way to do this in Open Dental. There is an existing feature request for a feature similar to what you described. You can vote on this feature request if you would like. It can be found by clicking on "Request Features" in the "Help" menu in Open Dental. Then, search for reque...

joes

An Auto Note placed in the Instructions field of a Lab Case will automatically show on the lab slip's instruction field. Are you wanting the Auto Note to be pulled from somewhere else?

joes

You can find more about our support fees on the following manual page: https://www.opendental.com/site/fees.html.

joes

Some may prefer the report to sum payments as it currently does, so I don't think that we would make that change to the base report, but you could submit a feature request for there to be an option to show all payments on individual lines. See our manual for more details about feature requests: http...

joes

The Daily Production and Income report does sum each payment type for a patient into a single row. If you just need a report that shows each individual payment, you could have a look at the Daily Payments Report. If that isn't what you're looking for we may have a query on our query examples page, h...

joes

This may be something that Open Dental's Conversion Department can assist you with. Please see the following page if you are interested in submitting a request to them, https://opendentalsoft.com:1943/ODConve ... tForm.aspx.

joes

Each image in a patient's folder is represented by an entry in the document table. The document table has a DocCategory column which is a foreign key to definition.DefNum. Your folders in the tree are entries in the definition table. So when pulling images, you will want to retrieve all of the docum...

joes

Here are a few things you can do to troubleshoot the issue: 1. Verify your email settings and check if you are able to send emails manually through Open Dental. If you are unable to send emails manually, the following page in our manual describes how to resolve various email errors, https://www.open...

joes

This hook will be available in version 20.5.10. The hook was modified to meet our naming conventions.

Code: Select all

Plugins.HookAddCode(this,"FormOpenDental.menuItemZoom_Click_end",this.Menu);

joes

Is it a Patient Payment Plan or a Dynamic Payment Plan? If it is a Dynamic Payment Plan, check the Production tab of the payment plan. Does the procedure that is showing a balance on the account have a value in the Amount Attached column that is less than the procedure's fee? If so, clear the value ...

joes

Note that the query above only shows completed procedures that have insurance payments that sum to a value greater than zero. We do have a couple of standard reports that can find completed and treatment planned procedures by procedure code. I'll include links to the manual pages for these below. On...

joes

Hi cthulu, you can do this using the copy and paste tools in the lower left corner of the Schedule window. Here are the steps for creating a schedule for one or more providers. These steps assume that your providers have a Monday to Friday schedule and that you have the "Work Week" filter selected. ...

joes

It's hard to say what's causing these issues without first doing some troubleshooting. I would like to have one of our technicians assist you with this. Please contact support at 503-363-5432, or see our contact page for other ways to contact support, https://www.opendental.com/contact.html.

joes

All invoices have a unique number, and won't have the same number as a statement or any other invoice. Are you wanting the invoices to be numbered separately from the statements so that all invoice numbers are in sequential order? Currently, this cannot be done, but feature request number 10915 may ...

joes

Breaking an appointment can trigger some actions which are described on the Automation page of our manual, https://www.opendental.com/manual/automation.html . But, automated emails and texts can't currently be triggered by breaking an appointment. If you would like, you can submit a feature request....

joes

No worries. I just wanted to make sure that we have a hook that works for you. The four new hooks will be available in 20.4.24 when it is released. I had to change the order of your parameters in FormPayPlanCredits.Load_end to maintain the existing hook, so it was implemented as Plugins.HookAddCode(...

joes

These hooks should get implemented today. I do have one question about the last one you requested. We currently have "Plugins.HookAddCode(this,"FormPaymentPlan.butOK_Click_end",PatCur,_payPlanCur,IsNew);" in version 20.4. Will that one work for you where it is located?

joes

We don't currently have a way to set this up in Open Dental. If you would like, you can submit a feature request. Please see the following manual page for details on how to submit feature requests, https://www.opendental.com/manual/featurerequests.html.

joes

Our technicians can assist you with updating from an older version of Open Dental. Please call 503-363-5432, or see the following page for other ways to contact support, https://www.opendental.com/contact.html.

joes

The only way to prevent that prompt is to turn on the "Appointment time locked by default" preference which can be found on the Appts tab of the Module Preferences window. To find this, go to Setup -> Appointments -> Appt Preferences. Turning this preference on will check the "Time Locked" box for a...

joes

What dlls are causing the issue?

joes

Any projects with "Shared Projects Subversion" in their path are Open Dental's internal projects. The repos for these are not publicly available. You can unload or remove those projects.

joes

This hook will be available in version 20.4.20 upon its release.

joes

I'm following up to let you know that while changing the tooth number will not invalidate the note signature, an enhancement to audit trail logs has been made that will be available in versions 20.3.43 and 20.4.20. In these versions, changes made to the procedure date or treatment area of a complete...

joes

After seeing your hook request here, it occurred to me that the code I suggested in the other thread, http://opendentalsoft.com/forum/viewtopic.php?f=3&t=7396 was not the best solution. You have access to the instance of FormProcEdit and can get and set all controls through the use of FormProcEdit.C...

joes

The error indicates that you are using Open Dental version 19.4. I would update to the most recent stable version. If that does not resolve the issue, please contact support, https://www.opendental.com/contact.html.

joes

If I am correctly understanding your configuration, I think that you can add the button to the form with the hook at the end of FillControlsOnStartup() that Jordan suggested, then you could assign the string from your form to textNotes by accessing it through the parent form that it shares with the ...

joes

The Care Credit integration only works with a registered copy of Open Dental. The CareCredit.IsMerchantNumValid() method that drtech referred to that is causing the issue is part of Bridges.dll. A functioning copy of Bridges.dll is not available from the public repository, and is only installed when...

joes

I could not find much in the way of documentation for this tool and cannot vouch for its safety, but the OpenDentImages folder and the mysql folder do contain everything needed for a complete Open Dental Backup. As long as this tool is copying all of the files in these locations, the copies should c...

joes

Open Dental does not access these backups after they are made, so this shouldn't cause any issues under normal circumstances. But, if someone were to somehow select the backup on the Choose Database screen or access the DB outside of OD before it is moved, the move may get blocked if files in the ba...

joes

This plugin will be available in version 20.4.15. Plugins.HookAddCode(this,"ContrAccount.ToolBarMain_ButtonClick_paymentInputBox",inputBox,_patCur); if(inputBox.ShowDialog()!=DialogResult.OK) { break; } Plugins.HookAddCode(this,"ControlAccount.ToolBarMain_ButtonClick_afterPaymentInputBox",inputBox,_...

joes

Hi Justin, To maintain compatibility for others who may use this hook, we left the one that is in ToolBarImportSingle() as is and added a second hook to ToolBarImport_Click(). Note that "Alternate" is appended to the name. This will be available in 20.3.35 and 20.4.6 upon their release. private void...

joes

That is correct.

joes

There is a tool that can switch the CoPay fee schedule for several plans at once. 1. On the Lists menu, click Procedure Codes. 2. Then, click the Fee Scheds button in the lower right corner of the Procedure Codes window. 3. Next, click the Go button at the bottom of the Fee Schedules window. You sho...

joes

What is the name of the grid and the window that the grid is on that is causing this error?

joes

Sorry for the late follow up. This was fixed in version 20.3.19.

joes

This hook has been implemented and will be available in version 20.3.25 when it is released.

joes

This can be done on the Provider Setup window. 1. Click the "..." button next to the "To Provider" field in the "Move Patients" section. 2. Click the "None" button, near the lower right corner of the window. "None" should now be showing in the "To Provider" field. 3. Select all of the secondary prov...

joes

Hello Dr. Kezian, In reviewing the notes on your account, I see that you have been in touch with our staff via email regarding this issue and it appears that they are taking steps to resolve it. Also, the issue with the daily production field being cut off has been brought to the attention of our en...

joes

We have received a feature request to provide an option to require the selection of "initial" or "replacement" when a crown, bridge, partial, or denture is being treatment planned. If you would like to cast votes for this feature, you can find it in Open Dental by clicking "Request Features" under t...

joes

The User Query window only replaces the PatNum with the patient's name if an alias for the column is not being used. This replacement can be controlled using the "Format" radio buttons. If you want to use a different name for the column, you will have to include the patient table in the query and co...

joes

Are you building Open Dental from source code? If so, it looks like some files are outdated. I would try updating through SVN, then clean and build the solution. If this error is happening with a standard installation of Open Dental, I will need some more information in order to investigate the issu...

joes

Please try the following troubleshooting steps from our manual, https://opendental.com/manual/scanners.html : •Check to make sure you can use the scanner outside of Open Dental (e.g. Windows Fax and Scan). If the scanner doesn't work outside of Open Dental, it will not work inside of Open Dental. •C...

joes

Currently, the only customization option is choosing whether the carrier sends the patient responsibility or the insurance portion for coinsurance benefits. Open dental fields cannot be added or subtracted for the data to map to. The only data that can be imported is benefit information that can be ...

joes

This is intended behavior. When changing any code that has a Quad, Sextant, or Arch treatment area, the selection returns to the defaults which are UR, 1, and U respectively.

joes

We don't have any queries on our Query Examples Page, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx , that will allow you to set a minimal guaranteed amount for provider payroll. If you would like, you can request a custom query by filling out our query request form on the following pag...

joes

I've created a job to enhance the error that is displayed so that it will describe what file types are valid for attachments.

joes

Hello Dr. Zaccaria, thank you for bringing this to our attention. I have notified our engineers, and will update this forum thread once they have addressed this problem.

joes

You are correct. The file can't be attached because it is not an image. When using the DentalXChange image attachment tool, valid file types are BMP, GIF, JPEG, PNG, and TIFF.

joes

In 19.4.45, i tried creating a quick button with a similar auto code attached to it, but I was unable to produce an error when clicking it on the chart module. If you are not on version 19.4.45, I would try getting the most recent updates for 19.4 and see if the error persists. If it does, and the e...

joes

We consider this acceptable because the notes and signature are not committed to the database until the OK button is clicked.

joes

This can be done with E-mail Templates. On the Edit Email Message window, you can add or edit an E-Mail Template with the controls in the upper left hand corner of the window. On the Edit Email Template window, you can select replacement fields by clicking the Subject Fields or Body Fields buttons a...

joes

We don't currently have a way for this check box to be unchecked by default when a family is added to a super family. Please consider submitting a feature request for a preference that could change the default behavior of this checkbox.

joes

The "Signed Truth in Lending" checkbox should be checked for the family guarantor when they have signed a Truth in Lending disclosure. This may pertain to practices that assess finance charges. On the Finance/Billing Charges window, a box can be checked that will exclude all accounts from receiving ...

joes

What version of Windows are you using and what settings are you changing to increase the font size?

joes

<t>You could create a custom recall type that has the procedures of the child prophy type, the trigger procedures of the regular prophy type, and a time pattern of one hour. You would then need to assign this recall type to each of these child patients that need additional appointment time and disab...

joes

You can turn a setting on that allows you to apply payments to treatment planned procedures. Payments created this way do not show as unearned income. On the setup menu, click "Account", then check the "Allow prepayments to allocate to treatment planned procedures" checkbox. When creating a patient ...

joes

If you have a web camera with a TWAIN driver connected to your work station, you can take patient photos in Open Dental's Imaging Module. First, in the Setup menu, under Imaging, click "Scanning". On the Scanning Setup window, check the "Show Select Scanner Window" checkbox. On the Imaging Module, s...

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