Search found 213 matches

by joes
Tue Nov 16, 2021 11:59 am
Forum: Main Forum
Topic: New employee cannot clock in.
Replies: 1
Views: 334

Re: New employee cannot clock in.

Can you verify that the employee is associated to their user?
1. In the Setup menu, click Security.
2. Double click the user in question.
3. On the User Edit window, select the employee that should be associated to the user and click OK.
by joes
Tue Nov 02, 2021 1:17 pm
Forum: Developers
Topic: Open dental v21.2 DB conversion
Replies: 4
Views: 1224

Re: Open dental v21.2 DB conversion

Any revision beyond 30195 may have convert script methods that will make changes to the DB that we have not yet released. That is why it is showing that the DB is on version 21.2.47. If you have a backup of your 17.1.26 DB, make a copy of it, revert to revision 30195 for the release of version 21.2....
by joes
Tue Nov 02, 2021 8:19 am
Forum: Developers
Topic: Open dental v21.2 DB conversion
Replies: 4
Views: 1224

Re: Open dental v21.2 DB conversion

Try updating to the revision for our last build. Currently it is revision 30195 for version 21.2.46. If that doesn't resolve the issue, please let me know.
by joes
Mon Oct 25, 2021 4:03 pm
Forum: Developers
Topic: Multi drugs on same prescription
Replies: 6
Views: 10087

Re: Multi drugs on same prescription

You can print multiple prescriptions on a single sheet from the Rx Manage window.
Instructions can be found on the following manual page, https://www.opendental.com/manual/rxmanage.html.
by joes
Tue Oct 19, 2021 9:17 am
Forum: Main Forum
Topic: Query to compare insurance reimbursements by ADA code
Replies: 4
Views: 1523

Re: Query to compare insurance reimbursements by ADA code

The closest query we have on our Query Examples page is #493. There are a few steps for setting it up properly mentioned in the query's comments. The first column lists all the codes, and each following column lists the fees for a given fee schedule. You could set it up for all of the fee schedules ...
by joes
Fri Oct 15, 2021 11:08 am
Forum: Main Forum
Topic: Imaging preferences
Replies: 1
Views: 1123

Re: Imaging preferences

These are default file paths from which the Imaging module imports images. If you have a "Default import folder" file path entered, it will be the folder that is opened to import images from when you click the Import button in the Imaging Module. If you have a "Default folder for automatic import" f...
by joes
Wed Oct 13, 2021 4:43 pm
Forum: Main Forum
Topic: Query #287
Replies: 2
Views: 1220

Re: Query #287

You could add the address fields from query #287 to query #174. Set the BeforeDate at the top of the query, and it will get you the last visit date on or before that date. It uses the date of the last completed procedure as the DateLastVisit. If a patient does not have any completed procedures on or...
by joes
Thu Oct 07, 2021 8:55 am
Forum: Main Forum
Topic: A query/report
Replies: 3
Views: 1513

Re: A query/report

The closest query on our Query Examples page is #67. It shows a count of subscribers for each employer, but it doesn't show carrier. You can find that here, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx . Our Query Team may be able to modify this query or write a different one for you. ...
by joes
Wed Oct 06, 2021 9:53 am
Forum: Developers
Topic: eServices not launching
Replies: 4
Views: 2081

Re: eServices not launching

You must be on support with Open Dental to access eServices. See our manual for further details, https://www.opendental.com/site/eservices.html
by joes
Tue Oct 05, 2021 9:29 am
Forum: Developers
Topic: OD crashes on start
Replies: 6
Views: 1790

Re: OD crashes on start

The FormProcGroup.cs for version 21.1 has not changed since that version's release, and we don't currently have any bug reports that match the UE you are getting. I was also unable to reproduce this error. You may have other files that need updates.
by joes
Mon Oct 04, 2021 8:30 am
Forum: Developers
Topic: OD crashes on start
Replies: 6
Views: 1790

Re: OD crashes on start

That method still exists under that name in the latest version of 21.1. It is in VirtualWeb.dll. You may have an outdated version of that dll.
by joes
Thu Sep 30, 2021 12:00 pm
Forum: Developers
Topic: Improving SFTP server transaction speed
Replies: 3
Views: 2054

Re: Improving SFTP server transaction speed

You may want to contact support, https://www.opendental.com/contact.html. A technician may be able to help troubleshoot this slowness.
by joes
Thu Sep 30, 2021 11:54 am
Forum: Main Forum
Topic: Phone number in International format
Replies: 9
Views: 2855

Re: Phone number in International format

I added this bug to our list. I'll update this forum when a fix has been released.
by joes
Wed Sep 29, 2021 9:40 am
Forum: Developers
Topic: OD crashes on start
Replies: 6
Views: 1790

Re: OD crashes on start

Are you compiling from source code? If so, I think your FormOpenDental.cs needs to be updated. The name of ProcedureCodes.ResetADAdescriptions() was changed to ProcedureCodes.ResetADAdescriptionsAndAbbrs().
by joes
Tue Sep 28, 2021 9:09 am
Forum: Main Forum
Topic: Treatment planning downgrades to show office fee, composite AND amalgam fee when substitute used
Replies: 1
Views: 1490

Re: Treatment planning downgrades to show office fee, composite AND amalgam fee when substitute used

We don't have a column that can be added to Treatment Plans for that, but we have received a feature request for it that you may want to vote for. It is request #9727.
by joes
Tue Sep 28, 2021 8:28 am
Forum: Main Forum
Topic: Mass change of insurance plan type
Replies: 1
Views: 1458

Re: Mass change of insurance plan type

We don't currently have a tool for changing multiple insurance plan types at once. You may want to vote for feature request #2919 which would allow insurance plan type changes to be done at the carrier level.
by joes
Mon Sep 27, 2021 8:14 am
Forum: Main Forum
Topic: Description field in statement
Replies: 4
Views: 1714

Re: Description field in statement

Hello Awadh,
One of our engineers committed a fix for this problem in versions 21.1.53 and 21.2.27. What version are you on?
by joes
Wed Sep 22, 2021 8:08 am
Forum: Developers
Topic: How to add/see clinics menu in Open Dental
Replies: 2
Views: 1586

Re: How to add/see clinics menu in Open Dental

You have to activate the Clinics feature on the Show Features menu, https://www.opendental.com/manual/showfeatures.html. In the Main Menu, click Setup, Advanced Setup, Show Features. Then, check the box labeled "Clinics (multiple office locations)".
by joes
Tue Sep 21, 2021 8:23 am
Forum: Advanced Topics
Topic: SFTP for images
Replies: 5
Views: 8113

Re: SFTP for images

It has not been implemented. I don't believe the feature request that Chris suggested was ever submitted.
by joes
Fri Sep 17, 2021 4:00 pm
Forum: Main Forum
Topic: Does this need a query?
Replies: 2
Views: 1652

Re: Does this need a query?

1. We don't have a report for your first item. Query #405 on the Query Examples page, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx , sounds close to what you are looking for, but it only looks at procedure fees and doesn't take adjustments into account. You could fill out a query reque...
by joes
Fri Sep 17, 2021 9:20 am
Forum: Main Forum
Topic: Use a discount plan in addition to insurance coverage?
Replies: 2
Views: 1683

Re: Use a discount plan in addition to insurance coverage?

Do you need the discounts to show as adjustments on the account? If so, manual entry is currently the only option, but you may be interested in voting for feature request #7227 which would allow patients to have both an insurance plan and a discount plan. If the discounts don't have to show as adjus...
by joes
Fri Aug 27, 2021 9:00 am
Forum: Developers
Topic: Developer Portal Access
Replies: 21
Views: 4807

Re: Developer Portal Access

The wording is a bit confusing. I'll try to clear it up here. There are only two types of Keys. I'll refer to them as API Keys and the Developer API Key . 1. A Developer API Key is received from vendor.relations@opendental.com 2. The developer logs into this portal: https://api.opendental.com/portal...
by joes
Thu Aug 26, 2021 8:29 am
Forum: Developers
Topic: Developer Portal Access
Replies: 21
Views: 4807

Re: Developer Portal Access

API documentation for developers is in a PDF that can be downloaded from a link at the top of the following manual page: https://www.opendental.com/manual/fhir.html Here is the information from that PDF regarding API Keys: When requesting data from the API server, an API key must be present in the r...
by joes
Wed Aug 25, 2021 8:34 am
Forum: Main Forum
Topic: Graphing by 6 monthly, or quarterly
Replies: 1
Views: 1765

Re: Graphing by 6 monthly, or quarterly

Hello, aussiedentist. Please consider submitting a feature request for these options.
Feature Requests manual page: https://www.opendental.com/manual/featurerequests.html
by joes
Thu Aug 05, 2021 2:54 pm
Forum: Advanced Topics
Topic: Automatically Adding X-Rays to PT Chart
Replies: 1
Views: 3516

Re: Automatically Adding X-Rays to PT Chart

We don't currently have a tool for this, but we have received a feature request. Please consider voting for feature request #12879. See our manual for more details on feature requests, https://www.opendental.com/manual/featurerequests.html.
by joes
Thu Aug 05, 2021 9:20 am
Forum: Advanced Topics
Topic: Legacy Rx posts meds back to chart inconsistently
Replies: 3
Views: 2596

Re: Legacy Rx posts meds back to chart inconsistently

I reached out to our eRx team, and they referred me to a short list of troubleshooting steps: 1. When a script is sent from Legacy, the Legacy window must be closed when the provider is done prescribing. 2. Verify the issue by going into eRx from a different computer than the one from which the scri...
by joes
Wed Aug 04, 2021 9:12 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

Our PluginExample solution has a reference to OpenDental.exe. With that reference you can cast the sender to a FormElectID and that should allow you to access LayoutManager.
by joes
Wed Aug 04, 2021 8:20 am
Forum: Main Forum
Topic: Appointment View Edit > Available Rows
Replies: 4
Views: 2408

Re: Appointment View Edit > Available Rows

#1846 is just the identifier for the feature request and doesn't indicate the order in which we will implement requests. The number of votes and difficulty of a feature are indicators of if and when it might be implemented.
by joes
Mon Aug 02, 2021 2:26 pm
Forum: Developers
Topic: Conversion to MariaDB
Replies: 1
Views: 2662

Re: Conversion to MariaDB

The conversion will not be initiated via an update to Open Dental. We will be providing a tool for conversion. As of now, conversion is not required, and offices will be able to choose if and when they convert. More details regarding MariaDB can be found in the manual, https://www.opendental.com/man...
by joes
Mon Aug 02, 2021 2:12 pm
Forum: Main Forum
Topic: Registration no database
Replies: 1
Views: 2242

Re: Registration no database

I would like one of our technicians to assist you with troubleshooting this problem. Please call 503-363-5432 to get in touch with a technician, or see our Contact page for other ways to reach us, https://www.opendental.com/contact.html.
by joes
Mon Aug 02, 2021 2:08 pm
Forum: Main Forum
Topic: Appointment View Edit > Available Rows
Replies: 4
Views: 2408

Re: Appointment View Edit > Available Rows

There is not currently a way to show ReferralFrom in an appointment view, but we have received a request for this feature. If you do switch to Open Dental, you could vote for this feature. It is request #1846. Please see our manual for more details regarding feature requests, https://www.opendental....
by joes
Mon Aug 02, 2021 12:28 pm
Forum: Advanced Topics
Topic: Combining all these queries together (from Report) into One
Replies: 4
Views: 3110

Re: Combining all these queries together (from Report) into One

To answer your other question, the writeoffs were different for query #793 because that query is similar to a production and income report that uses the "Using insurance payment date" option.
by joes
Mon Aug 02, 2021 12:24 pm
Forum: Advanced Topics
Topic: Combining all these queries together (from Report) into One
Replies: 4
Views: 3110

Re: Combining all these queries together (from Report) into One

The queries can be unioned if they all have the same number of columns. I modified each query to have the same columns with a format similar to query #793. I also added variables for setting the date range at the top. #Set Date range here SET @FromDate='2021-07-28', @ToDate='2021-07-28'; #Procedure ...
by joes
Wed Jul 21, 2021 9:25 am
Forum: Main Forum
Topic: OD over Windows 10 VPN
Replies: 1
Views: 2421

Re: OD over Windows 10 VPN

Our "Connecting Workstations to a Database" manual page ( https://www.opendental.com/manual/connectingworkstations.html ) and some of the pages that it links to briefly discuss VPNs, but we don't have any documentation specific to the Windows 10 built in VPN. You may also want to have a look at our ...
by joes
Wed Jul 21, 2021 9:10 am
Forum: Main Forum
Topic: stack error
Replies: 1
Views: 2087

Re: stack error

A bug caused this error when attempting to edit multiple procedures with the same provider. It was fixed on 07/13/2021 with the release of version 21.1.44. Updating should resolve the issue.
by joes
Wed Jul 21, 2021 8:41 am
Forum: Main Forum
Topic: Merging Conditions/Allergies
Replies: 1
Views: 2033

Re: Merging Conditions/Allergies

We don't currently have merge tools for problems and allergies. The only way to remove duplicate problems and allergies would be to delete them for the patient. Once deleted for the patient, you should be able to delete them from their respective windows under the Lists menu.
by joes
Tue Jul 20, 2021 8:40 am
Forum: Main Forum
Topic: Membership plan discounts for 2 different Drs with different fees
Replies: 3
Views: 2405

Re: Membership plan discounts for 2 different Drs with different fees

There isn't currently a way to have percentage based discount plans, but we have received a request to add this feature. If you would like to vote on that feature request, click "Request Features" in the Open Dental Help menu, and search for request #12281. See our manual for more details on Feature...
by joes
Mon Jul 19, 2021 9:16 am
Forum: Developers
Topic: Hook request - ControlAppt.RefreshModuleScreenPeriod()
Replies: 2
Views: 3459

Re: Hook request - ControlAppt.RefreshModuleScreenPeriod()

Hello Dr. Starck,
The hook will be available in 21.2.20 which should release on 07/20/2021. The name was modified to include the class name.

Code: Select all

Plugins.HookAddCode(this,"ControlAppt.RefreshModuleScreenPeriod_end");
by joes
Thu Jul 15, 2021 10:56 am
Forum: Main Forum
Topic: Database splitting by clinics issues.
Replies: 1
Views: 2341

Re: Database splitting by clinics issues.

I reached out to our Conversion team, and due to the complexity of the issue, they advised that you call support at 503-363-5432 to discuss and troubleshoot with a member of our Clinical Escalations Team.
by joes
Thu Jul 15, 2021 9:43 am
Forum: Developers
Topic: DateDue and DatePrevious columns in recall table
Replies: 4
Views: 3542

Re: DateDue and DatePrevious columns in recall table

Does the appointment have one of the trigger procedures for the recall on it? The patient should be removed from the recall list when a trigger procedure is scheduled.
by joes
Thu Jul 15, 2021 8:59 am
Forum: Developers
Topic: To calculate net-production per appointment after all adjustments and writeoffs
Replies: 1
Views: 2750

Re: To calculate net-production per appointment after all adjustments and writeoffs

I think the only way to associate an adjustment to an appointment is to have the adjustment attached to a procedure that is attached to an appointment. When you found many records in the ProcedureLog table with AptNum=0, were you filtering by ProcStatus? I ask because those records may have a status...
by joes
Tue Jul 06, 2021 9:23 am
Forum: Developers
Topic: DateDue and DatePrevious columns in recall table
Replies: 4
Views: 3542

Re: DateDue and DatePrevious columns in recall table

DatePrevious is calculated from the most recent ProcDate amongst all trigger procedures with a status of Complete (C), Existing Current Provider (EC), or Existing Other Provider (EO) for the given patient and recall type. It defaults to the minimum date (0001-01-01) if the patient has no trigger pro...
by joes
Wed Jun 30, 2021 12:44 pm
Forum: Main Forum
Topic: Child prophy & sealants showing 0% coverage
Replies: 1
Views: 2167

Re: Child prophy & sealants showing 0% coverage

We have a manual page for Troubleshooting Procedure Fees and Insurance Estimates here: https://www.opendental.com/manual/insuranceestimates.html . You can also check if the Blue Book feature was turned on by going to the Setup menu > Family / Insurance > Insurance Blue Book. If Blue Book is off and ...
by joes
Thu Jun 24, 2021 9:47 am
Forum: Main Forum
Topic: Official No Fee codes
Replies: 4
Views: 4739

Re: Official No Fee codes

Yes, creating a Feature Request is the only method for requesting that these codes be added.
https://www.opendental.com/manual/featurerequests.html
by joes
Thu Jun 24, 2021 9:13 am
Forum: Main Forum
Topic: Tooth chart on Treatment Plan
Replies: 7
Views: 8326

Re: Tooth chart on Treatment Plan

I am testing on a computer that also has DirectX 12 and the window shows DirectX 11 as available, so you shouldn't need to downgrade. It won't show as available until the tooth chart has been loaded at least once, so you can try navigating to the chart module to load the tooth chart and then check t...
by joes
Mon Jun 21, 2021 1:34 pm
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

You're welcome. Let me know if these hooks work for you as written, and I will get them committed to beta.
by joes
Mon Jun 21, 2021 10:53 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

I should have been more specific. The link I shared was intended to show the LayoutManager methods you would need to call to have the custom button scale appropriately when the zoom feature is being used. Here is another forum thread with some info on how custom buttons are added: http://opendentals...
by joes
Fri Jun 18, 2021 10:43 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

We don't add buttons that are only used for plugins, but I can add a hook to the load method that would allow you to add a button to the form. You will need to call some LayoutManager methods to make the button scale properly when zoom is being used. The following forum thread has some information o...
by joes
Fri Jun 18, 2021 9:56 am
Forum: Main Forum
Topic: Tooth chart on Treatment Plan
Replies: 7
Views: 8326

Re: Tooth chart on Treatment Plan

Hi Awadh, On Windows 10, DirectX 11 should be available, so I would make sure that the Graphics Preferences are set to use it. On the Graphics Preferences window you mentioned, try setting "DirectX 11 Tooth Chart" to "Use if available". Or, you can set "DirectX 11 Tooth Chart on all computers" to "U...
by joes
Thu Jun 17, 2021 2:34 pm
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

1. We don't have any features that update Payer IDs or "Is trusted for real-time eligibility" for multiple carriers at once. Entries in the Electronic Payer ID's list that you are referring to can be edited by double clicking on a row in the list. 2. We can implement option b. Will it work for you a...
by joes
Thu Jun 10, 2021 10:59 am
Forum: Advanced Topics
Topic: Unscheduled Hygenie SQL does not
Replies: 1
Views: 3821

Re: Unscheduled Hygenie SQL does not

A few modifications gives you the query below which will create a list of all patients that don't have a hygiene appointment scheduled within a given date range. Note that I added a PatStatus filter so that only active patients show in the list. If you are developing a query for the purpose of track...
by joes
Tue May 25, 2021 9:05 am
Forum: Advanced Topics
Topic: Running a SQL command help
Replies: 1
Views: 4317

Re: Running a SQL command help

Hello Peter, our Support Technicians can assist you with searching our existing reports and example queries. We also have a Query Team that can write a custom query if an existing one does not suite your needs. Please call 503-363-5432 to get in touch with a Support Technician, or see our website fo...
by joes
Tue May 25, 2021 8:31 am
Forum: Main Forum
Topic: Lab slip Due date and time question
Replies: 2
Views: 3291

Re: Lab slip Due date and time question

Currently, the time of day will always default to 5pm when you click a Set Due Date from the list. We have received a Feature Request to allow a default time to be set for Lab Turnarounds. If you would like to vote for this feature, search for request #4952. See our manual for more details on Featur...
by joes
Fri May 14, 2021 9:29 am
Forum: Main Forum
Topic: CRedit card on file outside of USA???
Replies: 1
Views: 3341

Re: CRedit card on file outside of USA???

Credit cards can only be used from Open Dental if you are using one of the credit card payment programs that we integrate with. You can find more details regarding these programs in our manual, https://www.opendental.com/manual/payme ... tcard.html.
by joes
Mon Apr 26, 2021 1:34 pm
Forum: Main Forum
Topic: Server replacement
Replies: 2
Views: 4053

Re: Server replacement

Hi Gene, here is a link to a pdf that details minimum hardware requirements for servers and workstations, https://www.opendental.com/resources/Ha ... ements.pdf.
by joes
Thu Apr 22, 2021 8:41 am
Forum: Developers
Topic: Insurance Allowed amount Entered from EOB
Replies: 3
Views: 5143

Re: Insurance Allowed amount Entered from EOB

Yes, that is the table and column that I was referring to. When a value is entered in the Allowed column of the Enter Payment window while receiving a claim, the value is saved as the AllowedOverride for the given ClaimProc. The window I am referring to can be seen in our manual, here: https://www.o...
by joes
Wed Apr 21, 2021 2:59 pm
Forum: Developers
Topic: Insurance Allowed amount Entered from EOB
Replies: 3
Views: 5143

Re: Insurance Allowed amount Entered from EOB

Allowed amounts entered while entering an EOB are stored in the AllowedOverride column of the claimproc table. I should also mention that we have a Blue Book feature for tracking allowed amounts that you can read more about here: https://www.opendental.com/manual/bluebook.html.
by joes
Thu Apr 15, 2021 8:33 am
Forum: Main Forum
Topic: Appointment restrictions
Replies: 3
Views: 4048

Re: Appointment restrictions

We don't currently have a feature that restricts scheduling of more than one of a procedure code at the same time regardless of provider. We have received a feature request for this. If you would like to see this feature implemented, please vote for feature request #9417. See our manual for more det...
by joes
Wed Apr 14, 2021 11:22 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

The Open Dental Service does not load the plug-in framework. Effectively, it is unaware of plug-ins and runs methods with hooks as though no plug-ins are implemented. We have no plans to implement plug-ins for the service at this time.
by joes
Wed Apr 14, 2021 8:48 am
Forum: Main Forum
Topic: scanner not working
Replies: 1
Views: 3525

Re: scanner not working

Here are some troubleshooting steps from our manual: Check to make sure you can use the scanner outside of Open Dental (e.g. Windows Fax and Scan). If the scanner doesn't work outside of Open Dental, it will not work inside of Open Dental. Check to see if the scanner came with a TWAIN or WIA driver....
by joes
Mon Apr 12, 2021 12:05 pm
Forum: Developers
Topic: Realtime Transfer of Updated and Deleted data to Cloud
Replies: 13
Views: 10246

Re: Realtime Transfer of Updated and Deleted data to Cloud

Our Implementations team may be able to provide some advice. You can contact them via email at Implementations@OpenDental.com.
by joes
Thu Apr 08, 2021 2:52 pm
Forum: Main Forum
Topic: Fillings wrong Fee
Replies: 5
Views: 4803

Re: Fillings wrong Fee

When a new insurance plan is created, the box is unchecked by default.
by joes
Thu Apr 08, 2021 9:15 am
Forum: Main Forum
Topic: Fillings wrong Fee
Replies: 5
Views: 4803

Re: Fillings wrong Fee

We don't currently have a way to change the default for that setting when a new insurance plan is created, but there is a feature request for that if you would like to vote on it. It is feature request #8701. Please see our manual for more details about feature requests, https://www.opendental.com/m...
by joes
Wed Apr 07, 2021 2:53 pm
Forum: Main Forum
Topic: Fillings wrong Fee
Replies: 5
Views: 4803

Re: Fillings wrong Fee

Many settings can affect allowed amounts. It is difficult to say what exactly is causing the problem without having one of our technicians do some troubleshooting. A few things you can check: 1. Is the Blue Book feature turned on? 2. Are the fees in the fee schedules correct? (It sounds like you alr...
by joes
Mon Apr 05, 2021 2:58 pm
Forum: Main Forum
Topic: Print Procedure Codes in Order
Replies: 3
Views: 3786

Re: Print Procedure Codes in Order

From the manual, https://www.opendental.com/manual/proceduresortorder.html Procedures on a claim are sorted in the following order: 1. Priority (highest to lowest based on the order of priority options). This is very difficult to identify since priority does not show on the claim. 2. Tooth number (n...
by joes
Mon Apr 05, 2021 8:27 am
Forum: Main Forum
Topic: Print Procedure Codes in Order
Replies: 3
Views: 3786

Re: Print Procedure Codes in Order

We don't currently have a feature that allows procedures to be reordered on a claim. Please consider voting for feature request #4219. See our manual for more details on feature requests, https://www.opendental.com/manual/featurerequests.html.
by joes
Tue Mar 30, 2021 1:52 pm
Forum: Advanced Topics
Topic: Appointment Mouse Over Info Customization
Replies: 3
Views: 5545

Re: Appointment Mouse Over Info Customization

We have received many feature requests for additions to the list of available fields for the appointment bubble. You can find them by searching for "bubble" on the Feature Requests window. Please consider voting for an existing feature request or creating a new one if the existing ones don't address...
by joes
Fri Mar 26, 2021 9:01 am
Forum: Developers
Topic: Bad Database Design Spotlight
Replies: 8
Views: 11822

Re: Bad Database Design Spotlight

We are still not actively developing a 64-bit version at this time.
by joes
Fri Mar 26, 2021 8:37 am
Forum: Advanced Topics
Topic: What is going on with LegacyRx?
Replies: 2
Views: 5196

Re: What is going on with LegacyRx?

Are you still having issues with LegacyRx? We received a communication from them indicating that service should be restored now.
by joes
Thu Mar 25, 2021 8:36 am
Forum: Main Forum
Topic: Report for ADA codes per clinic per provider
Replies: 1
Views: 3098

Re: Report for ADA codes per clinic per provider

An Open Dental technician may be able to help you find a similar query or assist you in submitting a custom query request. Please call 503-363-5432 or see our contact page for other ways to get in touch with a technician, https://www.opendental.com/contact.html.
by joes
Thu Mar 25, 2021 8:21 am
Forum: Main Forum
Topic: Losing info on forms.
Replies: 1
Views: 3128

Re: Losing info on forms.

If updating does not resolve this issue, please contact support so one of our technicians can assist in troubleshooting this problem. To contact support, call 503-363-5432 or see our contact page for other ways to reach a technician, https://www.opendental.com/contact.html.
by joes
Tue Mar 23, 2021 10:03 am
Forum: Main Forum
Topic: A universal robust Blue Book
Replies: 5
Views: 4624

Re: A universal robust Blue Book

Open Dental does have a Blue Book feature, but it doesn't currently use data aggregated from multiple users. Please consider submitting a feature request for this.
by joes
Tue Mar 23, 2021 10:02 am
Forum: Main Forum
Topic: Signature Saving in Open dental
Replies: 1
Views: 2985

Re: Signature Saving in Open dental

In the Chart Module Preferences, there is an "Allow Digital Signatures" option. This allows procedure notes to be signed digitally with a single click.
by joes
Tue Mar 23, 2021 9:34 am
Forum: Main Forum
Topic: Vaccine Tracking
Replies: 1
Views: 2902

Re: Vaccine Tracking

We don't currently support barcode scanning. We are working on adding the CDT codes for vaccines that will include brand and dosing information. The lot/serial numbers could be added to the procedure notes, but a custom query would be needed to display that information on a report.
by joes
Mon Mar 22, 2021 1:44 pm
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

Yes, here are the hooks as they were committed. 1. Clearinghouses.RetrieveReports StringBuilder errorMessage=new StringBuilder(); if(Plugins.HookMethod(null,"Clearinghouses.RetrieveReports_afterProgressPauseOrCancel",clearinghouseClin,errorMessage,progress)) { return errorMessage.ToString(); } if(cl...
by joes
Fri Mar 19, 2021 10:45 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

All of the hooks will be available in version 21.1.11 which should release on Tuesday, next week. Note that some hook method names have changed to fit our naming standards.
by joes
Thu Mar 18, 2021 8:57 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

During review of these hooks, one of our Senior Engineers requested a few more changes. Please let me know if these changes cause any problems for your plugin. 1. In FormInsPlan.butGetElectronic_Click, you had originally requested that we modify the error message. Instead, we will implement a second...
by joes
Wed Mar 17, 2021 8:25 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

I will work on these changes and will post the version that these hooks will be in once they are committed.
by joes
Tue Mar 16, 2021 2:53 pm
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

I think I know what the problem is. The way that the arguments are being passed results in an array of objects as the third element in the array of parameters like this [ clearinghouseClin, x12message, [x12response] ]. I would like to change that so that it is easier to use. The code below should wo...
by joes
Tue Mar 16, 2021 10:16 am
Forum: Main Forum
Topic: Auto set recall interval based on insurance; Auto add recalls to ASAP list
Replies: 1
Views: 2962

Re: Auto set recall interval based on insurance; Auto add recalls to ASAP list

These things can't currently be done with recalls. There is an existing feature request for setting recall intervals based on insurance. It is request #2586. You can vote for this feature request and create a new request for the second feature that you mentioned if you would like. Visit the followin...
by joes
Tue Mar 16, 2021 9:50 am
Forum: Main Forum
Topic: global fee increase problem
Replies: 1
Views: 2789

Re: global fee increase problem

We would need to do some troubleshooting to figure out why the new fees are not being used. Please call 503-363-5432 to get in touch with a support technician, or see the following page for other ways to contact us, https://www.opendental.com/contact.html.
by joes
Tue Mar 16, 2021 9:37 am
Forum: Main Forum
Topic: Separate patients from insurance plans they are no longer attached to
Replies: 12
Views: 7316

Re: Separate patients from insurance plans they are no longer attached to

You must be on an older version of Open Dental. There were some changes made to the Feature Request system in version 20.3. Prior to that version, a feature request would have to be submitted and then approved by Open Dental before it could be voted on. That is why you are seeing the empty area abov...
by joes
Fri Mar 12, 2021 3:05 pm
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

I was able to get approval for all of your hooks. I'll post all of them below so you have one list that reflects how we will implement them. Please let me know if all of these work for you as written, and I will work on getting these changes committed. 1. FormClearinghouseEdit.FillFields UpdateClien...
by joes
Fri Mar 12, 2021 11:59 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

Sorry. I'm now realizing that the single HookAddCode in FormClearinhouseEdit.cs should instead be at the end of FillFields() because that method is called in methods other than the Load() method. We can implement it there as: UpdateClientProgramLabel(); Plugins.HookAddCode(this,"FormClearingHouseEdi...
by joes
Fri Mar 12, 2021 10:12 am
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

I made one edit to our suggested changes in my original post. To make the hook as general as possible, a single HookAddCode() call can be placed in FormClearinghouseEdit.FormClearinghouseEdit_Load() to manipulate any controls on the form.
by joes
Thu Mar 11, 2021 4:59 pm
Forum: Plug-ins
Topic: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Options
Replies: 47
Views: 72686

Re: Plug-In/Hooks for E-Claims, Eligibility, Reports(ERAs, 271s, 277s, DentiCal Reports) and for Clearinghouse Setup Opt

Sorry for the late reply. After reviewing this hook request, we could not implement it as written. We would like to make the following changes to the requested hooks: 1. In FormClearinghouseEdit, to make the hook as general purpose as possible, We will add a call to HoodAddCode() at the end of the l...
by joes
Wed Mar 10, 2021 10:58 am
Forum: Main Forum
Topic: Web Forms - Transparent PNG logo
Replies: 1
Views: 2875

Re: Web Forms - Transparent PNG logo

Hello Scott. I searched our documentation, but I couldn't find any record of this problem occurring for other customers. I would like one of our Support Technicians to assist you in troubleshooting this problem. You can call 503-363-5432 to get in touch with a Support Technician or see our Contact p...
by joes
Wed Mar 10, 2021 10:28 am
Forum: Main Forum
Topic: Separate patients from insurance plans they are no longer attached to
Replies: 12
Views: 7316

Re: Separate patients from insurance plans they are no longer attached to

Are you unable to edit the "Points" field in the upper right corner of the window? Or, are you seeing an error message when you try to click OK after entering the number of points that you want to allocate to your feature request?
by joes
Fri Mar 05, 2021 10:24 am
Forum: Main Forum
Topic: Separate patients from insurance plans they are no longer attached to
Replies: 12
Views: 7316

Re: Separate patients from insurance plans they are no longer attached to

My apologies, I didn't notice that request 11973 has no votes and cannot be voted on by others. You can make a new request for this kind of feature and add your votes to that so that others may see it and vote on it.
by joes
Mon Mar 01, 2021 3:31 pm
Forum: Main Forum
Topic: Auto Generate Lab Case
Replies: 1
Views: 2555

Re: Auto Generate Lab Case

That is not currently something that can be automated. You may be interested in voting for Feature Request #7159. It is a request for a feature that automatically creates a lab case when appointments are scheduled for certain procedure codes. If you would need the lab case to be created specifically...
by joes
Wed Feb 24, 2021 4:45 pm
Forum: Main Forum
Topic: Hook event for - ContrApptPanel Appt Main AreaRightClick
Replies: 8
Views: 4688

Re: Hook event for - ContrApptPanel Appt Main AreaRightClick

One of our engineers is in the process of adding this right now. It will be in version 20.5.28 which should be released tomorrow.
by joes
Wed Feb 24, 2021 11:21 am
Forum: Developers
Topic: HL7 SFTP problem
Replies: 1
Views: 4422

Re: HL7 SFTP problem

I spoke with one of our HL7 Coordinators and they said that we don't currently support SFTP for generic HL7 messages, only for the MedLab/LabCorp type HL7 interface. As mentioned in a reply on your other post, http://opendentalsoft.com/forum/viewtopic.php?f=3&t=7463 , it might be helpful for you to ...
by joes
Wed Feb 24, 2021 11:14 am
Forum: Developers
Topic: Data exchange options
Replies: 1
Views: 5089

Re: Data exchange options

Here is a reply from one of our HL7 Coordinators: HL7 messages are always sent from the server regardless of which workstation triggers the HL7 message so there is no need to configure anything on each workstation. Only the server needs to communicate with the shared folder or TCP/IP port. There is ...
by joes
Tue Feb 23, 2021 9:23 am
Forum: Developers
Topic: Bug in ProgramEntry.cs
Replies: 6
Views: 7098

Re: Bug in ProgramEntry.cs

The unused version variable will be removed in the following versions: 20.2.51.0, 20.3.58.0, 20.4.51.0, 20.5.27.0
These versions will likely be released some time today.
by joes
Mon Feb 22, 2021 10:50 am
Forum: Main Forum
Topic: Separate patients from insurance plans they are no longer attached to
Replies: 12
Views: 7316

Re: Separate patients from insurance plans they are no longer attached to

We don't currently have a way to do this, but there is a request for a feature that would allow users to disassociate insurance plans from subscribers after the plan is dropped. If you would like to vote for this Feature Request, click on "Request Features" in Open Dental's Help menu and search for ...
by joes
Mon Feb 22, 2021 10:08 am
Forum: Main Forum
Topic: Hook event for - ContrApptPanel Appt Main AreaRightClick
Replies: 8
Views: 4688

Re: Hook event for - ContrApptPanel Appt Main AreaRightClick

Thank you. I'll follow up with the version that this will be in when we have it implemented.
by joes
Fri Feb 19, 2021 3:34 pm
Forum: Main Forum
Topic: Umbrella fee schedule
Replies: 2
Views: 2761

Re: Umbrella fee schedule

If the same fees will be used for all insurance plans under the umbrella plan, you can create one fee schedule for the umbrella plan and assign it to each of the insurance plans. You can find more information in our manual about setting up In-network percentage plans here: https://www.opendental.com...
by joes
Fri Feb 19, 2021 3:14 pm
Forum: Developers
Topic: Bug in ProgramEntry.cs
Replies: 6
Views: 7098

Re: Bug in ProgramEntry.cs

We can remove the unused variable. I'll update you when the fix is released.
by joes
Fri Feb 19, 2021 10:58 am
Forum: Main Forum
Topic: Hook event for - ContrApptPanel Appt Main AreaRightClick
Replies: 8
Views: 4688

Re: Hook event for - ContrApptPanel Appt Main AreaRightClick

Please provide a code snippet that includes the hook to show where you want it within the ContrApptPanel_ApptMainAreaRightClicked method.
by joes
Wed Feb 17, 2021 9:52 am
Forum: Advanced Topics
Topic: Query – Patients who their “sum of Payments” is different from their “sum of Production fees”
Replies: 2
Views: 4898

Re: Query – Patients who their “sum of Payments” is different from their “sum of Production fees”

I don't think we have any reports or queries that match your desired format. If you are interested in ordering a custom query, please fill out a Query Request Form here: https://opendentalsoft.com:1943/ODQuery ... tForm.aspx
by joes
Tue Feb 16, 2021 10:29 am
Forum: Developers
Topic: Bug in ProgramEntry.cs
Replies: 6
Views: 7098

Re: Bug in ProgramEntry.cs

Does our current stable version (20.4) cause any issues for your plugin in ProgramEntry? If not, I would advise your users to update to the latest stable version.
by joes
Mon Feb 08, 2021 9:40 am
Forum: Main Forum
Topic: Route sheet
Replies: 1
Views: 2478

Re: Route sheet

There is an OutputText field called appt.estPatientPortion. That may be what you're looking for. It shows the estimated patient portion for procedures attached to the appointment.
by joes
Mon Feb 08, 2021 9:25 am
Forum: Main Forum
Topic: Running OD in multiple languages
Replies: 3
Views: 2828

Re: Running OD in multiple languages

Having some workstations set to EN-CA and others set to FR-CA should not cause issues with the database. If you make the switch from EN-US to EN-CA and still see the popup regarding database discrepancies, I would advise you to contact support so that a technician can investigate the issue further.
by joes
Thu Feb 04, 2021 10:54 am
Forum: Main Forum
Topic: suddenly all newly created appointments default to "confirmed" status
Replies: 2
Views: 2473

Re: suddenly all newly created appointments default to "confirmed" status

Is the "confirmed" status at the top of the list of confirmation statuses? When an appointment is first created, it will default to the first status in that list. You can reorder them by going to Definitions in the Setup menu. Then, select the Appt Confirmed category and use the arrows at the bottom...
by joes
Thu Feb 04, 2021 10:42 am
Forum: Main Forum
Topic: Tylenol with codeine #3 missing from NewCropRx
Replies: 1
Views: 2186

Re: Tylenol with codeine #3 missing from NewCropRx

I spoke with one of our eRx experts. They said that, Lexicomp, the company that manages which drugs are available, marked Tylenol with codeine #3 as obsolete.
by joes
Thu Feb 04, 2021 10:34 am
Forum: Main Forum
Topic: Running OD in multiple languages
Replies: 3
Views: 2828

Re: Running OD in multiple languages

The Windows Region and Language settings can change the appearance and behavior of Open Dental. Having a Canadian format selected is what grants access to specific features for Canadian practices. I spoke with one of our Canada experts, and they said that switching from EN-US to EN-CA should resolve...
by joes
Mon Feb 01, 2021 3:56 pm
Forum: Plug-ins
Topic: Plug-ins Forum Topics
Replies: 8
Views: 16473

Re: Plug-ins Forum Topics

Callfire is a 3rd party text messaging app. According to our documentation, the program link in Open Dental is now obsolete. A few more details can be found in our manual here: https://www.opendental.com/manual/bridgecallfire.html . ConvergedComm is a 3rd party communication plugin by HRD SQ. I can'...
by joes
Fri Jan 29, 2021 3:56 pm
Forum: Main Forum
Topic: Texting and subscription
Replies: 2
Views: 2701

Re: Texting and subscription

From the Integrated Texting Q and A manual page ( https://www.opendental.com/manual/textmsgfaq.html ): Do I need to be on support to use Integrated Texting? You need to be on support to sign up for integrated texting. This will give you access to version updates and support as you begin using the ne...
by joes
Thu Jan 28, 2021 12:42 pm
Forum: Main Forum
Topic: Gmail signature
Replies: 1
Views: 1818

Re: Gmail signature

There isn't currently a way to do this in Open Dental. There is an existing feature request for a feature similar to what you described. You can vote on this feature request if you would like. It can be found by clicking on "Request Features" in the "Help" menu in Open Dental. Then, search for reque...
by joes
Mon Jan 25, 2021 1:13 pm
Forum: Main Forum
Topic: Autonotes and Lab Slips
Replies: 2
Views: 2158

Re: Autonotes and Lab Slips

An Auto Note placed in the Instructions field of a Lab Case will automatically show on the lab slip's instruction field. Are you wanting the Auto Note to be pulled from somewhere else?
by joes
Mon Jan 25, 2021 12:49 pm
Forum: Advanced Topics
Topic: Database corrupted because a conversion failed
Replies: 5
Views: 6575

Re: Database corrupted because a conversion failed

You can find more about our support fees on the following manual page: https://www.opendental.com/site/fees.html.
by joes
Mon Jan 11, 2021 10:16 am
Forum: Main Forum
Topic: End of Day Report
Replies: 3
Views: 3087

Re: End of Day Report

Some may prefer the report to sum payments as it currently does, so I don't think that we would make that change to the base report, but you could submit a feature request for there to be an option to show all payments on individual lines. See our manual for more details about feature requests: http...
by joes
Fri Jan 08, 2021 4:33 pm
Forum: Main Forum
Topic: End of Day Report
Replies: 3
Views: 3087

Re: End of Day Report

The Daily Production and Income report does sum each payment type for a patient into a single row. If you just need a report that shows each individual payment, you could have a look at the Daily Payments Report. If that isn't what you're looking for we may have a query on our query examples page, h...
by joes
Thu Jan 07, 2021 4:24 pm
Forum: Main Forum
Topic: Zero out a specific procedure code
Replies: 2
Views: 2469

Re: Zero out a specific procedure code

This may be something that Open Dental's Conversion Department can assist you with. Please see the following page if you are interested in submitting a request to them, https://opendentalsoft.com:1943/ODConve ... tForm.aspx.
by joes
Thu Jan 07, 2021 3:59 pm
Forum: Developers
Topic: Identify X-rays image that are Only in the [BWs] folder?
Replies: 2
Views: 3803

Re: Identify X-rays image that are Only in the [BWs] folder?

Each image in a patient's folder is represented by an entry in the document table. The document table has a DocCategory column which is a foreign key to definition.DefNum. Your folders in the tree are entries in the definition table. So when pulling images, you will want to retrieve all of the docum...
by joes
Wed Dec 30, 2020 9:54 am
Forum: Main Forum
Topic: Email is not being sent
Replies: 1
Views: 1598

Re: Email is not being sent

Here are a few things you can do to troubleshoot the issue: 1. Verify your email settings and check if you are able to send emails manually through Open Dental. If you are unable to send emails manually, the following page in our manual describes how to resolve various email errors, https://www.open...
by joes
Wed Dec 30, 2020 9:28 am
Forum: Developers
Topic: Hook request - menuItemZoom_Click()
Replies: 2
Views: 4098

Re: Hook request - menuItemZoom_Click()

This hook will be available in version 20.5.10. The hook was modified to meet our naming conventions.

Code: Select all

Plugins.HookAddCode(this,"FormOpenDental.menuItemZoom_Click_end",this.Menu);
by joes
Tue Dec 22, 2020 10:17 am
Forum: Main Forum
Topic: Payment Plan
Replies: 3
Views: 2564

Re: Payment Plan

Is it a Patient Payment Plan or a Dynamic Payment Plan? If it is a Dynamic Payment Plan, check the Production tab of the payment plan. Does the procedure that is showing a balance on the account have a value in the Amount Attached column that is less than the procedure's fee? If so, clear the value ...
by joes
Thu Dec 17, 2020 2:13 pm
Forum: Main Forum
Topic: Report: patients by a specific code
Replies: 2
Views: 1595

Re: Report: patients by a specific code

Note that the query above only shows completed procedures that have insurance payments that sum to a value greater than zero. We do have a couple of standard reports that can find completed and treatment planned procedures by procedure code. I'll include links to the manual pages for these below. On...
by joes
Fri Dec 11, 2020 11:18 am
Forum: Main Forum
Topic: Mass scheduling a provider
Replies: 1
Views: 1229

Re: Mass scheduling a provider

Hi cthulu, you can do this using the copy and paste tools in the lower left corner of the Schedule window. Here are the steps for creating a schedule for one or more providers. These steps assume that your providers have a Monday to Friday schedule and that you have the "Work Week" filter selected. ...
by joes
Mon Nov 30, 2020 9:52 am
Forum: Main Forum
Topic: EClipboard is not saving face photos
Replies: 1
Views: 1176

Re: EClipboard is not saving face photos

It's hard to say what's causing these issues without first doing some troubleshooting. I would like to have one of our technicians assist you with this. Please contact support at 503-363-5432, or see our contact page for other ways to contact support, https://www.opendental.com/contact.html.
by joes
Wed Nov 25, 2020 5:32 pm
Forum: Main Forum
Topic: unique invoice number
Replies: 2
Views: 1460

Re: unique invoice number

All invoices have a unique number, and won't have the same number as a statement or any other invoice. Are you wanting the invoices to be numbered separately from the statements so that all invoice numbers are in sequential order? Currently, this cannot be done, but feature request number 10915 may ...
by joes
Wed Nov 25, 2020 9:46 am
Forum: Main Forum
Topic: Automatic Email/Text After Broken Appointment
Replies: 2
Views: 1453

Re: Automatic Email/Text After Broken Appointment

Breaking an appointment can trigger some actions which are described on the Automation page of our manual, https://www.opendental.com/manual/automation.html . But, automated emails and texts can't currently be triggered by breaking an appointment. If you would like, you can submit a feature request....
by joes
Tue Nov 24, 2020 3:30 pm
Forum: Plug-ins
Topic: Multiple Hook Requests
Replies: 6
Views: 7487

Re: Multiple Hook Requests

No worries. I just wanted to make sure that we have a hook that works for you. The four new hooks will be available in 20.4.24 when it is released. I had to change the order of your parameters in FormPayPlanCredits.Load_end to maintain the existing hook, so it was implemented as Plugins.HookAddCode(...
by joes
Tue Nov 24, 2020 10:30 am
Forum: Plug-ins
Topic: Multiple Hook Requests
Replies: 6
Views: 7487

Re: Multiple Hook Requests

These hooks should get implemented today. I do have one question about the last one you requested. We currently have "Plugins.HookAddCode(this,"FormPaymentPlan.butOK_Click_end",PatCur,_payPlanCur,IsNew);" in version 20.4. Will that one work for you where it is located?
by joes
Tue Nov 24, 2020 10:22 am
Forum: Main Forum
Topic: Time card comes up after logging in
Replies: 2
Views: 1452

Re: Time card comes up after logging in

We don't currently have a way to set this up in Open Dental. If you would like, you can submit a feature request. Please see the following manual page for details on how to submit feature requests, https://www.opendental.com/manual/featurerequests.html.
by joes
Tue Nov 24, 2020 9:54 am
Forum: Main Forum
Topic: Error on converting database from 4.4.10 to 7.0.34 (errno: 121)
Replies: 1
Views: 1128

Re: Error on converting database from 4.4.10 to 7.0.34 (errno: 121)

Our technicians can assist you with updating from an older version of Open Dental. Please call 503-363-5432, or see the following page for other ways to contact support, https://www.opendental.com/contact.html.
by joes
Mon Nov 23, 2020 12:58 pm
Forum: Main Forum
Topic: Disabling "Change Length for new provider?"
Replies: 3
Views: 2223

Re: Disabling "Change Lenfth for new provider?"

The only way to prevent that prompt is to turn on the "Appointment time locked by default" preference which can be found on the Appts tab of the Module Preferences window. To find this, go to Setup -> Appointments -> Appt Preferences. Turning this preference on will check the "Time Locked" box for a...
by joes
Tue Nov 17, 2020 9:47 am
Forum: Advanced Topics
Topic: compile 20.3 under VS2019
Replies: 23
Views: 16164

Re: compile 20.3 under VS2019

What dlls are causing the issue?
by joes
Mon Nov 16, 2020 10:05 am
Forum: Advanced Topics
Topic: compile 20.3 under VS2019
Replies: 23
Views: 16164

Re: compile 20.3 under VS2019

Any projects with "Shared Projects Subversion" in their path are Open Dental's internal projects. The repos for these are not publicly available. You can unload or remove those projects.
by joes
Thu Nov 12, 2020 3:41 pm
Forum: Developers
Topic: Hook request- FormProcEdit.FillControlsOnStartup()
Replies: 3
Views: 4514

Re: Hook request- FormProcEdit.FillControlsOnStartup()

This hook will be available in version 20.4.20 upon its release.
by joes
Wed Nov 11, 2020 12:20 pm
Forum: Main Forum
Topic: Editing notes after signing
Replies: 3
Views: 2486

Re: Editing notes after signing

I'm following up to let you know that while changing the tooth number will not invalidate the note signature, an enhancement to audit trail logs has been made that will be available in versions 20.3.43 and 20.4.20. In these versions, changes made to the procedure date or treatment area of a complete...
by joes
Wed Nov 11, 2020 12:06 pm
Forum: Developers
Topic: Hook request- FormProcEdit.FillControlsOnStartup()
Replies: 3
Views: 4514

Re: Hook request- FormProcEdit.FillControlsOnStartup()

After seeing your hook request here, it occurred to me that the code I suggested in the other thread, http://opendentalsoft.com/forum/viewtopic.php?f=3&t=7396 was not the best solution. You have access to the instance of FormProcEdit and can get and set all controls through the use of FormProcEdit.C...
by joes
Wed Nov 11, 2020 9:36 am
Forum: Main Forum
Topic: error on tables
Replies: 5
Views: 2822

Re: error on tables

The error indicates that you are using Open Dental version 19.4. I would update to the most recent stable version. If that does not resolve the issue, please contact support, https://www.opendental.com/contact.html.
by joes
Mon Nov 09, 2020 2:41 pm
Forum: Developers
Topic: Updating textNotes from a Plugin
Replies: 6
Views: 5720

Re: Updating textNotes from a Plugin

If I am correctly understanding your configuration, I think that you can add the button to the form with the hook at the end of FillControlsOnStartup() that Jordan suggested, then you could assign the string from your form to textNotes by accessing it through the parent form that it shares with the ...
by joes
Mon Nov 02, 2020 1:26 pm
Forum: Main Forum
Topic: New Care Credit Integration Setup Problem
Replies: 13
Views: 6867

Re: New Care Credit Integration Setup Problem

The Care Credit integration only works with a registered copy of Open Dental. The CareCredit.IsMerchantNumValid() method that drtech referred to that is causing the issue is part of Bridges.dll. A functioning copy of Bridges.dll is not available from the public repository, and is only installed when...
by joes
Mon Nov 02, 2020 11:38 am
Forum: Main Forum
Topic: Karen's Replicator has been UPDATED!
Replies: 4
Views: 2812

Re: Karen's Replicator has been UPDATED!

I could not find much in the way of documentation for this tool and cannot vouch for its safety, but the OpenDentImages folder and the mysql folder do contain everything needed for a complete Open Dental Backup. As long as this tool is copying all of the files in these locations, the copies should c...
by joes
Thu Oct 29, 2020 12:05 pm
Forum: Developers
Topic: Archived OD dbs causing a problem
Replies: 2
Views: 4338

Re: Archived OD dbs causing a problem

Open Dental does not access these backups after they are made, so this shouldn't cause any issues under normal circumstances. But, if someone were to somehow select the backup on the Choose Database screen or access the DB outside of OD before it is moved, the move may get blocked if files in the ba...
by joes
Wed Oct 28, 2020 4:13 pm
Forum: Developers
Topic: Hook Request
Replies: 1
Views: 3050

Re: Hook Request

This plugin will be available in version 20.4.15. Plugins.HookAddCode(this,"ContrAccount.ToolBarMain_ButtonClick_paymentInputBox",inputBox,_patCur); if(inputBox.ShowDialog()!=DialogResult.OK) { break; } Plugins.HookAddCode(this,"ControlAccount.ToolBarMain_ButtonClick_afterPaymentInputBox",inputBox,_...
by joes
Tue Oct 13, 2020 11:53 am
Forum: Plug-ins
Topic: Request: Move hook for Open Dental 20.1
Replies: 9
Views: 15777

Re: Request: Move hook for Open Dental 20.1

Hi Justin, To maintain compatibility for others who may use this hook, we left the one that is in ToolBarImportSingle() as is and added a second hook to ToolBarImport_Click(). Note that "Alternate" is appended to the name. This will be available in 20.3.35 and 20.4.6 upon their release. private void...
by joes
Thu Oct 01, 2020 8:09 am
Forum: Main Forum
Topic: Merging Fee schedules
Replies: 3
Views: 2079

Re: Merging Fee schedules

That is correct.
by joes
Mon Sep 28, 2020 8:48 am
Forum: Main Forum
Topic: Merging Fee schedules
Replies: 3
Views: 2079

Re: Merging Fee schedules

There is a tool that can switch the CoPay fee schedule for several plans at once. 1. On the Lists menu, click Procedure Codes. 2. Then, click the Fee Scheds button in the lower right corner of the Procedure Codes window. 3. Next, click the Go button at the bottom of the Fee Schedules window. You sho...
by joes
Wed Sep 23, 2020 8:38 am
Forum: Main Forum
Topic: error on tables
Replies: 5
Views: 2822

Re: error on tables

What is the name of the grid and the window that the grid is on that is causing this error?
by joes
Wed Sep 16, 2020 10:32 am
Forum: Main Forum
Topic: Issue with Forms and Letters
Replies: 3
Views: 2423

Re: Issue with Forms and Letters

Sorry for the late follow up. This was fixed in version 20.3.19.
by joes
Wed Sep 16, 2020 10:26 am
Forum: Developers
Topic: Hook Request
Replies: 1
Views: 3331

Re: Hook Request

This hook has been implemented and will be available in version 20.3.25 when it is released.
by joes
Mon Sep 14, 2020 10:17 am
Forum: Main Forum
Topic: Global reset of secondary providers
Replies: 1
Views: 1588

Re: Global reset of secondary providers

This can be done on the Provider Setup window. 1. Click the "..." button next to the "To Provider" field in the "Move Patients" section. 2. Click the "None" button, near the lower right corner of the window. "None" should now be showing in the "To Provider" field. 3. Select all of the secondary prov...
by joes
Mon Sep 14, 2020 10:03 am
Forum: Advanced Topics
Topic: Big Bug in 20.3.23
Replies: 2
Views: 5574

Re: Big Bug in 20.3.23

Hello Dr. Kezian, In reviewing the notes on your account, I see that you have been in touch with our staff via email regarding this issue and it appears that they are taking steps to resolve it. Also, the issue with the daily production field being cut off has been brought to the attention of our en...
by joes
Fri Sep 11, 2020 9:20 am
Forum: Main Forum
Topic: initial crowns, replacement crowns,
Replies: 2
Views: 1892

Re: initial crowns, replacement crowns,

We have received a feature request to provide an option to require the selection of "initial" or "replacement" when a crown, bridge, partial, or denture is being treatment planned. If you would like to cast votes for this feature, you can find it in Open Dental by clicking "Request Features" under t...
by joes
Wed Sep 09, 2020 9:40 am
Forum: Main Forum
Topic: Query Question
Replies: 2
Views: 2011

Re: Query Question

The User Query window only replaces the PatNum with the patient's name if an alias for the column is not being used. This replacement can be controlled using the "Format" radio buttons. If you want to use a different name for the column, you will have to include the patient table in the query and co...
by joes
Wed Sep 09, 2020 8:57 am
Forum: Main Forum
Topic: error on tables
Replies: 5
Views: 2822

Re: error on tables

Are you building Open Dental from source code? If so, it looks like some files are outdated. I would try updating through SVN, then clean and build the solution. If this error is happening with a standard installation of Open Dental, I will need some more information in order to investigate the issu...
by joes
Mon Aug 31, 2020 10:10 am
Forum: Main Forum
Topic: scanning from OD19.3 V ( cropped image)
Replies: 1
Views: 1560

Re: scanning from OD19.3 V ( cropped image)

Please try the following troubleshooting steps from our manual, https://opendental.com/manual/scanners.html : •Check to make sure you can use the scanner outside of Open Dental (e.g. Windows Fax and Scan). If the scanner doesn't work outside of Open Dental, it will not work inside of Open Dental. •C...
by joes
Wed Aug 26, 2020 9:44 am
Forum: Advanced Topics
Topic: Electronic Eligibility Data Interpretation & Field Placement
Replies: 1
Views: 5147

Re: Electronic Eligibility Data Interpretation & Field Placement

Currently, the only customization option is choosing whether the carrier sends the patient responsibility or the insurance portion for coinsurance benefits. Open dental fields cannot be added or subtracted for the data to map to. The only data that can be imported is benefit information that can be ...
by joes
Wed Aug 19, 2020 11:11 am
Forum: Advanced Topics
Topic: Bug in 20.3.16 change CDT code alveoloplasty
Replies: 3
Views: 6404

Re: Bug in 20.3.16 change CDT code alveoloplasty

This is intended behavior. When changing any code that has a Quad, Sextant, or Arch treatment area, the selection returns to the defaults which are UR, 1, and U respectively.
by joes
Wed Aug 19, 2020 8:42 am
Forum: Main Forum
Topic: Production report for provider w. minimal daily pay
Replies: 1
Views: 1651

Re: Production report for provider w. minimal daily pay

We don't have any queries on our Query Examples Page, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx , that will allow you to set a minimal guaranteed amount for provider payroll. If you would like, you can request a custom query by filling out our query request form on the following pag...
by joes
Mon Aug 17, 2020 9:26 am
Forum: Main Forum
Topic: Out of Memory Error
Replies: 3
Views: 2978

Re: Out of Memory Error

I've created a job to enhance the error that is displayed so that it will describe what file types are valid for attachments.
by joes
Thu Aug 13, 2020 9:29 am
Forum: Main Forum
Topic: Issue with Forms and Letters
Replies: 3
Views: 2423

Re: Issue with Forms and Letters

Hello Dr. Zaccaria, thank you for bringing this to our attention. I have notified our engineers, and will update this forum thread once they have addressed this problem.
by joes
Tue Aug 11, 2020 8:59 am
Forum: Main Forum
Topic: Out of Memory Error
Replies: 3
Views: 2978

Re: Out of Memory Error

You are correct. The file can't be attached because it is not an image. When using the DentalXChange image attachment tool, valid file types are BMP, GIF, JPEG, PNG, and TIFF.
by joes
Mon Aug 10, 2020 12:39 pm
Forum: Developers
Topic: Problem in adding treatment plan
Replies: 1
Views: 1995

Re: Problem in adding treatment plan

In 19.4.45, i tried creating a quick button with a similar auto code attached to it, but I was unable to produce an error when clicking it on the chart module. If you are not on version 19.4.45, I would try getting the most recent updates for 19.4 and see if the error persists. If it does, and the e...
by joes
Mon Aug 10, 2020 11:00 am
Forum: Main Forum
Topic: Editing notes after signing
Replies: 3
Views: 2486

Re: Editing notes after signing

We consider this acceptable because the notes and signature are not committed to the database until the OK button is clicked.
by joes
Mon Aug 10, 2020 10:16 am
Forum: Main Forum
Topic: Patient's name & birthday in e-mail
Replies: 2
Views: 2108

Re: Patient's name & birthday in e-mail

This can be done with E-mail Templates. On the Edit Email Message window, you can add or edit an E-Mail Template with the controls in the upper left hand corner of the window. On the Edit Email Template window, you can select replacement fields by clicking the Subject Fields or Body Fields buttons a...
by joes
Mon Aug 10, 2020 9:36 am
Forum: Main Forum
Topic: Super Family Billing
Replies: 1
Views: 1830

Re: Super Family Billing

We don't currently have a way for this check box to be unchecked by default when a family is added to a super family. Please consider submitting a feature request for a preference that could change the default behavior of this checkbox.
by joes
Fri Aug 07, 2020 9:01 am
Forum: Main Forum
Topic: Signed Truth in Lending
Replies: 2
Views: 2037

Re: Signed Truth in Lending

The "Signed Truth in Lending" checkbox should be checked for the family guarantor when they have signed a Truth in Lending disclosure. This may pertain to practices that assess finance charges. On the Finance/Billing Charges window, a box can be checked that will exclude all accounts from receiving ...
by joes
Thu Aug 06, 2020 8:39 am
Forum: Main Forum
Topic: v20.3 broke Title Bar size
Replies: 4
Views: 3225

Re: v20.3 broke Title Bar size

What version of Windows are you using and what settings are you changing to increase the font size?
by joes
Wed Aug 05, 2020 3:43 pm
Forum: Main Forum
Topic: Defeating the Child Prophy recall special type
Replies: 1
Views: 1590

Re: Defeating the Child Prophy recall special type

<t>You could create a custom recall type that has the procedures of the child prophy type, the trigger procedures of the regular prophy type, and a time pattern of one hour. You would then need to assign this recall type to each of these child patients that need additional appointment time and disab...
by joes
Tue Aug 04, 2020 10:03 am
Forum: Main Forum
Topic: Unearned Income
Replies: 2
Views: 2006

Re: Unearned Income

You can turn a setting on that allows you to apply payments to treatment planned procedures. Payments created this way do not show as unearned income. On the setup menu, click "Account", then check the "Allow prepayments to allocate to treatment planned procedures" checkbox. When creating a patient ...
by joes
Tue Aug 04, 2020 9:42 am
Forum: Main Forum
Topic: Camera for Patient ID Photo
Replies: 3
Views: 3577

Re: Camera for Patient ID Photo

If you have a web camera with a TWAIN driver connected to your work station, you can take patient photos in Open Dental's Imaging Module. First, in the Setup menu, under Imaging, click "Scanning". On the Scanning Setup window, check the "Show Select Scanner Window" checkbox. On the Imaging Module, s...
by joes
Tue Aug 04, 2020 9:19 am
Forum: Main Forum
Topic: Setting Sheets CheckBox to true by default & change color
Replies: 2
Views: 1844

Re: Setting Sheets CheckBox to true by default & change color

Hello Mike, there currently is no way to set the checkbox checked by default within the program, but if you are editing the XML file, setting the FieldValue to <FieldValue>X</FieldValue> will make the checkbox checked by default. Unfortunately, a custom color for the checkbox is not possible within ...
by joes
Mon Aug 03, 2020 3:17 pm
Forum: Main Forum
Topic: Run a report to see all write off's per user
Replies: 1
Views: 1592

Re: Run a report to see all write off's per user

Hello Pete, We do have a standard report that shows write offs. It can be found by clicking the "Reports" menu, then "Standard", and then "Writeoffs" under the "Daily" category on the Reports window. Please let me know if this report is missing anything that you need as we may have some queries that...
by joes
Fri Jul 24, 2020 8:34 am
Forum: Main Forum
Topic: Graphical chart tweak for Primary TE's
Replies: 2
Views: 2169

Re: Graphical chart tweak for Primary TE's

Hello Dr. Fuchs, We have received some feature requests regarding changes to how the 'X' appears for extractions, but none that match what you have described. Please consider creating a new feature request. The following manual page has more details on how to submit feature requests: https://openden...
by joes
Wed Jul 22, 2020 11:00 am
Forum: Main Forum
Topic: Eamailing pocket depth charting
Replies: 2
Views: 1859

Re: Eamailing pocket depth charting

Hello Cheryl, Perio exams can be saved to the Images Module by clicking the 'Save to Images' button near the lower right corner of the Perio Chart window. The image of the exam could then be attached to an email. We don't currently have any reports or queries that show pocket depth figures from exam...
by joes
Tue Jul 07, 2020 4:07 pm
Forum: Main Forum
Topic: import ada 2019 claim forms
Replies: 4
Views: 3195

Re: import ada 2019 claim forms

Hi Sean,
ADA claim forms are copyrighted. As a result, Open Dental can only provide them through an update to the software.
by joes
Mon Jul 06, 2020 2:56 pm
Forum: Main Forum
Topic: import ada 2019 claim forms
Replies: 4
Views: 3195

Re: import ada 2019 claim forms

The 2019 ADA claim form is included as an Internal Claim Form in Open Dental dating back to versions 19.1.46 and 19.2.14. If you are on a version older than 19.1.46, or you are on a build of 19.2 that is older than 19.2.14, an update to Open Dental will add the 2019 claim form. Please see our manual...
by joes
Thu Jul 02, 2020 4:02 pm
Forum: Developers
Topic: Annoying plugin build problem
Replies: 7
Views: 5630

Re: Annoying plugin build problem

One other possible reason for that error is if the db being used does predate 20.1.3 and the Dynamic Mode check box is checked on the Choose Database window. This will prevent Open Dental from prompting you to update the db.
by joes
Thu Jul 02, 2020 3:52 pm
Forum: Developers
Topic: Annoying plugin build problem
Replies: 7
Views: 5630

Re: Annoying plugin build problem

Those columns were added to the Employee table in version 20.1.3. If the db has been updated to that version or beyond and those columns are missing, I would suspect that something went wrong with the update, or the db is corrupted. You could try running queries to add those columns to the db, but i...
by joes
Tue Jun 23, 2020 8:51 am
Forum: Main Forum
Topic: eClipboard QR code functionality - love it - More coming?
Replies: 3
Views: 2594

Re: eClipboard QR code functionality - love it - More coming?

It sounds like you want to be able to mark a treatment plan for a patient ahead of time so that it automatically shows along with the forms that show when that patient checks in on the eClipboard device. If I'm not understanding that correctly, please let me know. That currently can't be done with e...
by joes
Mon Jun 22, 2020 1:37 pm
Forum: Main Forum
Topic: error message trying to run trial software
Replies: 1
Views: 1921

Re: error message trying to run trial software

A duplicate primary key error typically indicates that a table in the database has crashed or been corrupted. Our support technicians can assist with repairing crashed or corrupted tables and can be reached at 503-363-5432.
by joes
Mon Jun 22, 2020 9:06 am
Forum: Main Forum
Topic: eClipboard QR code functionality - love it - More coming?
Replies: 3
Views: 2594

Re: eClipboard QR code functionality - love it - More coming?

Hi Janet, The QR Code feature is currently only available for treatment plans, but we have received a feature request to make sending consent forms to the eClipboard easier. The request is currently under review, but once it is approved, you can vote on it if you would like. The request number is 11...
by joes
Wed Jun 17, 2020 8:43 am
Forum: Main Forum
Topic: messaging buttons
Replies: 1
Views: 1867

Re: messaging buttons

Hello Sam. You can add more buttons. Click the Setup menu at the top of Open Dental, then go to the Manage sub-menu and click Messaging Buttons. This will bring you to the Messaging Button Setup window. You can double click any of the numbered items in the Buttons list to create and customize a new ...
by joes
Tue Jun 16, 2020 1:16 pm
Forum: Main Forum
Topic: Possible bug in eClipboard forms functionality
Replies: 3
Views: 2550

Re: Possible bug in eClipboard forms functionality

Hell Dr. Trask. As I'm sure you are aware, your IT person has been in communication with our technicians and this issue is now resolved. I just wanted to post my followup here anyway so that any other users who find this forum while searching for a solution to this issue can know that updating Open ...
by joes
Tue Jun 16, 2020 12:20 pm
Forum: Main Forum
Topic: Web Schedule recall limited to 60 days?
Replies: 2
Views: 2243

Re: Web Schedule recall limited to 60 days?

Hello Dr. Huisman. Unfortunately, that is a current limitation of the feature that cannot be adjusted at this time. However, our engineers are working on an enhancement to the web sched recall feature that will allow users the option to specify how far into the future patients can schedule appointme...
by joes
Tue Jun 16, 2020 11:38 am
Forum: Main Forum
Topic: v20.1.33 Sched Mouse Over Popup Bug
Replies: 1
Views: 1813

Re: v20.1.33 Sched Mouse Over Popup Bug

Hello Dr. Fuchs. I have brought this issue to the attention of our engineers. I'll update this forum with any developments regarding this issue.
by joes
Tue Jun 16, 2020 10:07 am
Forum: Main Forum
Topic: gmail problem
Replies: 1
Views: 1783

Re: gmail problem

Hello. There are a variety of things that can cause this error. The most common are the "less secure apps" setting which you already addressed and issues with the password that is entered in Open Dental. You may have done this already, but I would confirm that the password entered in Open Dental is ...
by joes
Wed Jun 10, 2020 9:26 am
Forum: Main Forum
Topic: NP Query/Report
Replies: 3
Views: 2531

Re: NP Query/Report

Hi dpat08, you mentioned that the report could be per patient or a summary. Dr. Zaccaria provided a summary style query above, but if you are also looking for a per patient report, query #1337 from our query examples page, https://opendentalsoft.com:1943/ODQueryList/QueryList.aspx , might be useful ...
by joes
Thu Jun 04, 2020 10:25 am
Forum: Main Forum
Topic: Allowed Fee and amount not matching up in chart - how to fix?
Replies: 1
Views: 1757

Re: Allowed Fee and amount not matching up in chart - how to fix?

Hello edgewooddental, Answering these types of questions fully and accurately often involves a discussion of how insurance plans are setup in Open Dental, what report would best help you achieve your goal, and what options should be used when running a report. Due to the complexity of these topics, ...
by joes
Wed Jun 03, 2020 9:57 am
Forum: Main Forum
Topic: Possible bug in eClipboard forms functionality
Replies: 3
Views: 2550

Re: Possible bug in eClipboard forms functionality

Hello Scott,
I communicated this issue to our engineers. I'll update this forum when the issue is fixed.
by joes
Wed Jun 03, 2020 9:17 am
Forum: Main Forum
Topic: After care calls / evening call list for Doctor
Replies: 2
Views: 2049

Re: After care calls / evening call list for Doctor

/*150 End of day call back list for completed procedures*/ SET @AlwaysCurrentDay = 'Yes'; -- Set this to 'Yes' to always run for "today", change to 'No' to run for the specified date range SET @FromDate='2020-01-01', @ToDate='2020-01-01'; SET @Procedures=''; -- Comma delimited list of procedure code...
by joes
Wed Jun 03, 2020 9:16 am
Forum: Main Forum
Topic: After care calls / evening call list for Doctor
Replies: 2
Views: 2049

Re: After care calls / evening call list for Doctor

Hello vonore, We do have a query on our website that you can run to generate a list for evening calls. If you run it as is, you will get a list of all patients that have had procedures completed today, their phone numbers, and a list of the procedure codes that were completed for each patient. The q...
by joes
Wed Jun 03, 2020 8:16 am
Forum: Developers
Topic: Hook event for - FormClaimPayEdit Load_end
Replies: 8
Views: 5012

Re: Hook event for - FormClaimPayEdit Load_end

This hook is now available in version 20.2.14.
by joes
Tue Jun 02, 2020 9:08 am
Forum: Main Forum
Topic: How to use a thermal printer for Patient Portal Credentials
Replies: 2
Views: 2061

Re: How to use a thermal printer for Patient Portal Credentials

Hello Scott, There are a couple of alternatives that can also reduce paper waste and limit contact with documents that you exchange with your patients. One is setting up automated patient portal invitations that are sent via email. Another option is adding a Patient Portal credentials field to a doc...
by joes
Mon Jun 01, 2020 10:05 am
Forum: Main Forum
Topic: Billing
Replies: 4
Views: 3646

Re: Billing

oraldoc, My apologies, it sounds like I responded with a lot of information that you are already aware of. I like to include those details for others who find this forum that may not be familiar with the billing feature or feature request system. It also sounds like you have already submitted a feat...
by joes
Mon Jun 01, 2020 8:48 am
Forum: Main Forum
Topic: Account due in Appt. view
Replies: 2
Views: 2188

Re: Account due in Appt. view

This is not currently one of the available rows that can be added to an appointment view, but a feature request has been submitted to us for what you described. If you would like to vote for this feature request, you can find it by clicking the help menu in Open Dental and then clicking 'Request Fea...
by joes
Mon Jun 01, 2020 8:25 am
Forum: Main Forum
Topic: Restoring data issues
Replies: 2
Views: 2360

Re: Restoring data issues

If you right click the Open Dental icon on your desktop and click 'Run as administrator', you should be able to perform the restore without having to stop and start the MySQL service.