Open Dental Forum

alexei

Using 11.1.27.0. I have two insurance payment checks. They don't appear on the create deposit screen, and when I try to delete them it states "Not allowed to delete a payment attached to a deposit." But they're not attached to any existing deposits, either. The insurance check info screen doesn't st...

alexei

I do exactly what you say, and I second your request.

I've also been using the scanner's software in order to get PDFs, which it seems to me are both more readable and smaller in filesize, and then importing them into OD. It would be great to have it automated, but I'm not holding my breath.

alexei

Looks like a new version. You should probably ask the Tesia. I wonder, is it much different from TesiaLink? That's working mostly fine for me, apart from crashing after the computer returns from sleep mode, but I could imagine some new features that would be nice. It seems TesiaBridge is available f...

alexei

I ran into trouble when I used two lines for the office address. On the insurance claim form, in the lower right box (56), only the first line of the address is printed (along with city & state). This caused a significant headache when claims were not processed correctly, as I didn't realize the pro...

alexei

A simple addition: 'unspecified' or 'unknown' family status. I don't know every patient's family status, and it seems silly to label them "single" if they're not, but there's no good alternative.

alexei

Thinkpad X-series tablets are pretty good. A Pentium M model, like the Motion LE above, isn't expensive anymore.

alexei

Well, I did this-- it's pretty trivial with the automatic form designer. I still think it's a good idea, if The Powers That Be want to incorporate it.

alexei

I often get lost in the setup menu-- 37 items is a lot, and the alphabetical order and the mix of important and unimportant entries makes it hard to grok. I would propose to break it up into logical submenus as follows. I will implement this and post the code, if it helps. Comments welcome. General ...

alexei

You can still get 2008 express from MS. It's free. Why not just do that?

I get the CDT problem too, in 2008 as well. You just have to tell it where to look (Required Dlls directory). For some reason it doesn't find it automatically.

alexei

I've had a couple of issues with compiling. One, I get this error when opening: --------------------------- Microsoft Visual C# 2008 Express Edition --------------------------- The project file 'C:\Documents\OpenDental\Source\71\OpenDentalServer\OpenDentalServer.csproj' cannot be opened. The project...

alexei

Post some examples. Otherwise it's pretty impossible to say what the issue is.

alexei

In principle, PNG is the format to use for documents and diagrams, while JPG is for photos. No 'artifacts' in PNG.

alexei

What is the difference? I'd like to think that I'm fairly experienced with using various programs, but I'm having a hard time figuring out what "web version" means.

alexei

Also, I believe you can send bills as pdf attachments via your own email server. You could combine this with a paypal or similar online payment processor and add a link in the email. Would have to manually process the payments. I haven't tried this-- I'm just speculating. You've forgotten your own f...

alexei

I must say that I am very happy to hear this, as I have several boxes of envelopes where the return address window is about 1 cm too far to the right to be usable.

alexei

One thing which would improve things is to allow people to use the main window of the program *while* looking at a report. As it is, if you find a mistake or something on a report, you have to close the report window, fix it, then recreate the report, which is a pain. Along with this, you could have...

alexei

I think there's a simple thing that could improve this: Currently, the cursor defaults to the "Allowed" box when you hit the "Enter Payment By Procedure" button. I think it would make more sense to go to the "Ins Pay" box, since it's more likely to be used, which would cut down on people accidentall...

alexei

jordansparks wrote:Well, I'll be darned. I never noticed the "max repeat" value of 20 before. So the real max is more like 1600 characters. That's good news.

Hooray!

alexei

Relatively minor, but thought you should know: When I use the "Assign Deductible to selected procedure" button on the Enter Payment screen, there's an error in the recalculations. I can see that it doesn't take into account the selection of "Apply deductible before %" (though the initial estimate do...

alexei

A (optional?) "character-count" box next to the claim note would be good for keeping track of it, then, I think.

Thanks for all the good work.

alexei

OD 5.8.5 I've noticed something: when I look at the text of the "message" that was transmitted, I can see a line with the claim note: NTE*ADD*THINGS I WROTE....... The problem is that it cuts off after 80 characters, and I've often written more than that. If possible, could you allow it to have more...

alexei

I'm on 5.8.5 OD. I've actually gotten it to work by making a brand new account on one computer (wouldn't work on the other) and using it there. I can only assume that TesiaLink is somehow incompatible with some software or setting on my usual account.

alexei

I agree-- actually, I wouldn't mind another order either, so long as there was one. It just seems that for some reason, if I enter Prophy 4BWX +1PAX +1PAX +1PAX, I usually get something like +1PAX Prophy +1PAX 4BWX +1PAX. And that's just weird.

alexei

1: One thing I really miss from my previous software is a freeform field in each claim for status notes-- not the notes that you send to the ins. company, but the notes about what's going on with the claim. For instance, "5/20: received request for xrays, sent by mail" or "5/20: Ins. company says th...

alexei

The ordering of procedures is driving me batty!

I enter, say, prophy, then 1st Xray, then Additional Xray x3. Then, when I switch to the account view, it's ordered as

Additional Xray
Additional Xray
1st Xray
Prophy
Additional Xray

Drives me nuts! Looks sloppy too. Please do something!

Thanks!

alexei

Amen to that first sentence!

alexei

Is it not enough to simply make a copy of the 'data' directory to backup the database, or does SQLyog offer additional benefits? I figure-- KISS: keep it simple, s-----.

alexei

I've been trying to get eClaims working with Tesia, but unsuccessfully so far. The claims appear to be sent from OpenDental, but there is some sort of problem with the TesiaLink software; in any case, the claims are not received by Tesia. Some error codes are: 4/18/2008 17:06:31 Error 0xD: Type mism...

alexei

OK. I would be happier if it threw up a notice instead of silently doing something unexpected, because it affects the integrity of the database. That's just my opinion, though, and now that I know I can work with it. Thanks!

alexei

THanks, that's just what I need. No FMXs. Looks like people have bought the sensors on ebay for as little as $2500, though there are none there now. I'll keep my eyes open.

alexei

Anyone have any? The office is very small, fairly low-budget and low-volume. The dentist often works alone. I envision a laptop on a cart with the sensor, so that it can be rolled from one room to the other. Wireless network, extra-long battery. I can do an SSH tunnel for extra security, maybe? Can ...

alexei

Thank you very much!

alexei

Is there a way to deal with insurance plans where benefits reset not in January, but in July? I can't seem to find one.

--Alexei

alexei

v.5.5.13 When adding two fillings, say #10 LI Comp. and # 12 LO Comp, if I select both teeth and hit the O/I and L buttons, it lists them both as 2 surface LI comps but then if you look at the details of #12 it's listed as just an L Comp and suggests you change to a 1-surface. In other words when yo...

alexei

As a minor addition, in our practice most of our patients are in the same area code, so I prefer to type in the phone numbers with 7 digits, but OD still formats them like 10 digit numbers (i.e. (123)456-7 instead of 123-4567). It would be nice if it would recognize 7 digit numbers. Minor issue, tho...

alexei

I am also interested in this, as I get these occasionally. I would probably make a new non-patient ("Mr. Insurance Interest") and have him enter check payments. A bit ugly, but...

alexei

1. That page you linked to has a spelling error: customer -> customers.

2. I suppose there are probably an unknown number of self-supporting users as well.

alexei

"Index was outside the bounds of the array." This happens every time I hit the "Apply deductible to the selected procedure" button in the insurance payment entry screen. I also get one when I use the keyboard to scroll off the list of patients on the select patient screen. I then get the error "Ther...

alexei

In the Misc Setup, there's a checkbox for "Show ! at upper right..." Apparently it was causing slowdowns and so was disabled by default.

alexei

I'd been wondering about that...

alexei

Claims have a slot for PreAuth Number, but preauthorizations don't. I think it would be handy if, when you'd recieved a preauthorization, you were prompted to enter the number, so then when you submit a claim for that procedure, that number would be automatically filled in.

alexei

Thanks for the info.

alexei

Insurance estimator: 1) A bug(?): Ins. pays 100% w/ no deductible for perio maintenance. I've made a special rule using the code (D4910): Deductible/PerioMaint/0, which works. Setting the % to 100 using the same method doesn't work though-- it's still 75% like the rest of perio. I guess this is beca...

alexei

Similarly -- In the create insurance check screen, the OK button is always highlighted, so when I'm done typing the information, I can simply press enter instead of hitting tab a bunch, or switching to the mouse. This is nice, and it would be nice if other screens mimicked this: adjustments, payment...

alexei

Are there any keyboard shortcuts? I can't find any. If not, I would dearly love some keyboard shortcuts to Enter Payment, enter adjustment, switch to Chart/Account/Family view, and Switch Patient. Basically, the frequently-used functions--there may be some I forgot. Re. the website: "Crown Prep/Seat...

alexei

I wonder if you're technically allowed to start charging interest if you haven't made the patient aware of that before you extended him credit. I suspect not. Might be something to think about.

alexei

Most of the insurance plans I see, though, have both (like the $50/$150 case I mentioned). I guess I'll just avoid entering the family deductibles, then, but it does seem odd.

alexei

It seems as though the program applies the family deductible to the individual. IE: if the indiv. ded. is $50 and the family ded. is $150, if there is only one person in the family he pays a deductible of $50. Only if there are more than three people does the family ded. come into play, in that the ...

alexei

Discounts. The program has a "5% cash discount" adjustment type, but it would be much nicer if it were calculated automatically. As I imagine it: You select the procedures you want to discount in the account screen, hit the button, and choose the discount. It then adds an adjustment of the proper ty...

alexei

As I understand it, our patients should review and update their medical history at least once a year. I would like for OD to track this: have a field in patient information whose value is the date of the last update. If this is more than one year in the past, it should become red, make a popup, or s...

alexei

To store documents related to a patient, two features would be nice: 1, support for multipage TIFF files (my faxes come in this format, but only the first page shows up in OD). 2, support for PDF files (it imports them now, and copies them to the right directory, but gives an error when you try to a...

alexei

I get this too. I compiled 5.4.4.0 myself, running on Windows 2000. Hm.

alexei

I would love to see some basic email reminder functionality. Patient Prompt sounds like a good service, but $75/month is a bit steep, when the cost of email is essentially nil. OD has email already-- it seems like it would be a small step to generating daily reminders, dropping the info into a templ...

alexei

Text import... Do you mean the XML import or the tab delimited import? I meant the tab delimited import. I must confess that I'm a little confused by the two different imports, each with its own set of capabilities. I think perhaps that the XML is for interfacing with other medical programs, and is...

alexei

The text import could use two features:

1-- recognizing SSNs with dashes (I had to write an Excel macro to remove the dashes I had)

2-- A few more fields (ins. plans would be good. Wireless phone numbers! Email.)

Hope I don't annoy with all these notes...

alexei

Another thing... I wish there were an 'unknown' entry in the 'Position' field, just like there is in the 'Gender' field. I mean, if we don't even know their gender then how are we to know whether they're married or not? I suppose the thing to do is to enter everyone as single unless you know otherwi...

alexei

Hi everybody-- I'm trying out opendental. The auto-composite function is good, but there's one change I think should be made: "D2335, Resin-based composite - four or more surfaces or involving incisal angle" As I understand it, when you have a filling with both the incisal angle and another angle, t...

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