Open Dental Forum

drtech

I think we solved the problem...it wasn't open dental, it was a plugin I believe. No crashes for the past few hours (it was every 5-30 minutes before this) for any Pt Express users - be sure to update your server program regularly for pt express as well as your client plugin...that was the problem. ...

drtech

same...random closures...seems like every 30 minutes or so...very annoying having to reopen open dental all the time. running win11 24H2 on most computer, although win10 and win11 22H2 on some seem to do the same thing we do have one plugin, convergedcomm/pt express running No one else has these iss...

drtech

Updated to 24.3.45 today. Will see what happens now.

drtech

We are having more and more Open Dental random closures with no error message. Is there any way to track down what is going on or is anyone else having this issue? OD 24.2.44

drtech

I would love to be a part of this. I use wordpress as well and could try to integrate this into my website and open dental.

drtech

anyone?

drtech

Just tried the new Dynamic Payment plans (24.2.44).

They don't seem to show up on the pt statements anymore even though the payplangird is setup on the sheets.

What do i need to do to have them show up?

drtech

your printer probably got messed up with a paper size setting. You need to go to the printer IP interface and reset the paper size to normal letter

drtech

looks like the default depots slip sheet changed now that I look into it further? I edited a custom version without the duplicate numbers on top and I guess that solves the issue for deposit slips. I will have to look into missing info on statements...

drtech

Moved from OD 22.2 to 24.2.44 recently and we find that now that deposit slips are not printing correctly in that the grid now starts part way down the page and extra numbers print at the top of the page, that are not part of the main grid. Know issue? (and had been reported that some statements are...

drtech

well, for kicks, I decided to plug in a new wifi6 adapter (1.2gbs) and unplug my gigabit Ethernet. Guess what? 2 second log in now. Moral of the Story: Don't trust the windows reported connection speed of your ethernet cable, it said 1.0gbit, but it obviously wasn't and must have some sort of defect...

drtech

I have an issues that I am trying to figure out, Slow user login to OpenDental from only one computer, my office desk. On most computers in my office, when I log into open dental from the user login screen, it takes between 2 and 5 seconds, depending on how old or new the computer is to show the ful...

drtech

I use a linux machine to host the OD database on a ceph distributed storage system and I setup a cron job for scheduled backups and rsync to duplicate machines both local and remote. Also I have a portable hard drive that gets a copy every day as well using goodsync. Stable for years without any iss...

drtech

yes, we run two copies regularly on the same machine, esp with two monitor systems at the front desk.

drtech

I have a couple of the Beelink mini PCs on amazon with Ryzen5 and Ryzen 7s in them and they are fast beasts...they go on sale periodically with large discounts. Or buy used/ off lease Dell optiplex pcs on ebay. Most of mine are found in the $160-$250 range with "Optiplex SSD 16GB i7" searches.

drtech

any update on this? I ran DB maint again today and got this same error Index was outside the bounds of the array. System.IndexOutOfRangeException at OpenDental.FormDatabaseMaintenance.RunMethod(MethodInfo methodInfo, List`1 listObjectsParameters, DbmMode dbmModeCur) in C:\Users\drtec\source\git\open...

drtech

Was running Database Maint. today and was stopped with this error: Index was outside the bounds of the array. System.IndexOutOfRangeException at OpenDental.FormDatabaseMaintenance.RunMethod(MethodInfo methodInfo, List`1 listObjectsParameters, DbmMode dbmModeCur) in C:\Users\drtec\source\git\opendent...

drtech

I have been entering EOBs and ins checks lately and would like some help on why the "Payment" window comes up when closing the insurance claim window when we already entered the insurance check. I just creates an extra click to cancel and confusion for staff as they already entered the check using t...

drtech

I am interested for sure

drtech

I refreshed my VS setup, pulled a fresh git copy, recompiled, tested, and now is fine! So, I don't know what the problem was b4...

drtech

we tried someone else also a number of years ago, switched back to Dental Exchange

drtech

I recently recompiled 23.2 to update our existing 22.3 version we've been running this past year. When I upgraded the database everything went smoothly but the appointment module was noticeably slow. Using mySQL 5.7 like I have for many years on Linux. Nothing changed there on the back end. It was u...

drtech

Thanks Jordan, FuchsOptionsOn has been set to 0 (off) for me for a while now in our office so I could make sure it didn't effect it, and it doesn't make a difference in this case. Would like some ideas on how ins payments were added to tx planned procedures and what we can do to correct the issue at...

drtech

After a call back from support with some pointers, I think we found the problem: Here is the second account where it is happening and is a little simpler to diagnose than the first example https://www.887-smile.com/wp-content/uploads/2023/03/2nd-account-issue-camp.png The problem seems to to stem fr...

drtech

I am not on normal support, I have compiled and contributed to OD for 17 years. Something must have changed between version 20.1 and version 20.3 on the backend calculations or conversion script that is throwing this off on a few accounts. I am not running any plugins or customizations other than di...

drtech

After upgrading from 20.2 to 22.3 a month or two ago, we received some calls from patients who got bills who had not been in for years and now have a balance showing (and therefore a bill was generated) but if you look at the running totals and the individual patient calculations, they do not add up...

drtech

Upgraded from 20.2 to 22.3.44 the other day and now we have a problem entering some insurance payments. In the by procedure payment entry, we enter the paid amount and the write off and the pt portion is not calculating properly and it gives us an error that the payment and write-off exceed the fee,...

drtech

Thanks, that was it, however it does not have available all the custom fields like in the appt view setup.

We would like to be able to have the same options available that you can place on the corner of the appts to be available on the pop up as well to position. Thanks.

drtech

I can't seem to find anywhere to customize what is displayed in the mouseover popup on appts...seems like I remember this being possible, but am I dreaming that this was customizable without diving into the program code with a plugin?

drtech

i use Jive. works well, medium on cost, you can put in low usage lines that are half the cost

drtech

just drag it to the folder you want or right click and change the category from the properties window

drtech

the code has the script built into convertdatabase.cs

drtech

A good compromise would be to disable the resizing when the mouse is near the module buttons and leave it on when it is below in the blank space, nearer the bottom of the screen on the left side.

drtech

Well, if you could implement an option to enable or disable that if you consider it a new feature, would be better. When I am working on a pt and trying to click module to module, I don't want to have to worry about exact placement, I want easy clickability with gross mouse movement. Having the wind...

drtech

so, is XDR on the short list of sensors the imaging module with handle?

drtech

Recently upgrade from 20.1 to 20.3 and after using it for a few days, I and quite a few of my staff like most of the changes, but a very annoying situation is when you put your mouse on the left side of the screen to click a module button, if you are all the way to the left, (which usually you are w...

drtech

exciting news!

drtech

so can we buy the *.dll to make it work?

drtech

So, this is part of E-services now? That is not how the manual seems to read, nor does it seem like it needs to be a part of e services as it should be connecting with care credit directly. I understand some of those other services you devote online computing resources for on an ongoing basis for us...

drtech

so, the open source model for "Open Dental" is no longer the case?

drtech

Yes, copied all of them again...no change. Still says it needs a 16 digit number, but it is 16 digits in the box, when I go to enable the program link. Is there a required file missing from the SVN maybe?

drtech

...and the Care Credit Apply, Reports, Lookup, Manage, Quickscreen buttons seem to all be pointing to a Null link...and take me to nothing....is there a setup I am missing that is not in the manual? (I do not have clinics enabled, seems like the code is referencing clinics in the code of those butto...

drtech

looks like the program is not validating the number setting the value of CareCredit.IsMerchantNumValid, so it is kicking it out...

drtech

Seems to be a problem with the Care Credit Integration setup. When I input the Merchant Number, it accepts it if I don't "enable" the program link, however as soon as I click enable and OK, it says the merchant number must be a 16-digit number...however it IS a 16 digit number I have entered... OD v...

drtech

Jordan, YES! I actually figured that out last night before reading your response here after pulling my hair out for a few weeks. It helps to actually read the compiler output and not just the "error" tab on build....as I discovered it was actually telling me that in a round about way at the beginnin...

drtech

I am trying as you described and still seem to have issues, the references to OpenDental and OpenDentBusiness keep seeming to fail (the normal icon when I add the reference changes to a little ! icon next to it in Visual Studio after I try to compile...like the reference isn't pointing to the right ...

drtech

I don't think it is possible, but you need a response from the official OpenDental team to be sure...

drtech

I can't seem to lick the : "are you missing a directive or an assembly reference?" error when compiling my plugin. It keeps giving me an error that opendental and opendentbusiness are not found, yet the references are there, the projects there, removed, added again, etc. No luck and I can't figure o...

drtech

says trial is over, so can't give you one.
David

drtech

Adding an image to an insurance claim produced this error after selecting an *.odt document from the images folder: B/C it is not an "image?" OD v20.1.33 Error Encountered - 08/10/2020 4:11:57 PM Unhandled exception: Out of memory. System.OutOfMemoryException at System.Drawing.Image.FromFile(String ...

drtech

I don't have the ability to add feature requests as I have compiled my own code for about 14 years and not allowed to contribute to the system without a paid ID.

drtech

I tried it, but it seems to hang and not able to put a database password in?

drtech

sounds great!....one thought though, can you include an option to have the appointment module be the normal magnification while the other modules zoomed in? (Or maybe module by module options if any other modules would benefit from that.) I think having more screen real-estate on the appt book is gr...

drtech

Noticed a confusing situation today on the graphical chart. I was entering referred TE's on premolars for ortho on an 11 year old. and noticed that it appeared I was sending also for 8&9 to be extracted. It turns out, I had referred for for the primary centrals, D&E,to be extracted years ago, but th...

drtech

No...it has not happened again...so not sure what the source was. Will post again if it reoccurs with more details.

drtech

v 20.1.33

A couple of computers seem to give an error loading images at our front desk after a while. The message said something like "Network error..the image may be too big....." A restart of OD solved the issue, it was not a network error. Maybe a memory leak?

drtech

Thanks, that helped a lot. Here it is in an easier to copy form:

Code: Select all

https://vip.invisalign.com/v3/auth/patient/patientList.action?display.searchString=[LName]

drtech

I noticed a new graphics setup for directx when I compiled and we upgraded from 19.2 to 20.1 with the new sparks3d.dll and Sparks3DXEngine.dll in the Sparks3D folder. I checked and the 2 .dll files are in the subdirectory "Sparks3D" of OD, however the program is not seeing them and does not allow se...

drtech

v20.1.33 bug Discovered yesterday that if you have a pt note/appt with a really long note, the mouse over popup does not show correctly. In our case the note is later in the day near the bottom of the screen, and the popup appears at the top of the screen and only extends 1/2 way down the screen ins...

drtech

I have used Open Dental since 2006:

Dr. David Fuchs
Smile Dental
1211 E. Bennett St.
Springfield, MO 65804
887-smile.com

PM me if you want to visit about anything.

drtech

additional
C:\Program Files (x86)\Microsoft SDKs\Windows\v10.0A\bin\NETFX\NETFX 4.8 Tools

drtech

Yes, plugins are frustratingly broken regularly as I have discovered, even in minor update on a few occasions. However even with the problems, it is by far more useful for what I use it for, making a plugin that modifies forms, behavior, etc to a way that we would rather have it. As you clarified, I...

drtech

This happened when I logged into OD and it was loading the Pt Dashboard I believe Beta 19.2.22 Error Encountered - 09/20/2019 10:29:45 AM Unhandled exception: Parameter is not valid. System.ArgumentException at System.Drawing.Image.get_Height() at OpenDental.UI.ODPictureBox.OnPaint(PaintEventArgs e)...

drtech

For a combo, I recently picked up one of these color lasers and it has been fantastic so far. Very quiet and fast. I mainly use it to print though, little usage on the scanner function, so don't know how great it is. Canon imageCLASS MF733Cdw All-in-One Color Laser Printer https://www.bhphotovideo.c...

drtech

I got a Canon imageFORMULA DR-C225W II this year and it works great. Only one needed for multiple computers up front since it has a network connection. I also have quite a few smaller Canon imageFORMULA P-215II for a smaller individual computer scanner.

drtech

In our office, the assistant types all the findings in the exam notes while we are live in the exam on her laptop (every tx room has a Dr's computer at 12 o'clock and an assistant laptop computer @ 9 o'clock, behind the assistant, sitting on a small shelf mounted to the wall for them to type all not...

drtech

Rebuilt all and it works again. Thanks for pointing me in the right direction.

drtech

Thanks!

drtech

I will try to recompile everything and try again. Thanks!

drtech

I added those two procedure codes, then the combo box let me choose missed, cancelled, or both. I chose both. I ran the above query and got the expected value of 3 now that it is changed, I then tried the graphical reports and got the same error: Error Encountered - 09/09/2019 4:24:07 PM Unhandled e...

drtech

It has a value of 0....and yes I did have it setup for broken app procedure types...no that is an adjustment type and that is still setup.

drtech

trying to open graphical reports Unhandled exception: InvalidArgument=Value of '0' is not valid for 'SelectedIndex'. Parameter name: SelectedIndex System.ArgumentOutOfRangeException at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value) at OpenDentalGraph.BrokenApptGraphOptionsCtrl.FillComb...

drtech

This error has not occurred again since the update to 19.2.18.

drtech

Cause a crash today when clicking on the pt picture in the images module. It told me the object was in use elsewhere and wasn't available.. Unhandled exception: Object is currently in use elsewhere. System.InvalidOperationException at System.Drawing.Image.get_Width() at OpenDental.ContrImages.Select...

drtech

Yes, it does fix it, just trying to nail down what is causing it to crash. My staff just had it happened again this morning, but they only got the initial error code, and not the details, so you we will have to wait for the next instance for the complete code breakdown of the error. Here is the erro...

drtech

Have two more phantom/double payments listed on the deposits, but not in the pt accounts. After having my staff look for this, I figured out the program is crashing directly after entering the amount in the small pt payment window, before the main windows pops up. (They have not recorded the error m...

drtech

I have not figured out what causes this yet, but I had five "phantom" payments that showed up as checks on the deposit when they were entered in as credit cards. When I ran database maintenance, it did clear them. Will let you know if another one shows....

drtech

thanks

drtech

I was running database maint today and I got this error in the middle of it: 19.2.6 Error Encountered - 08/14/2019 1:55:23 PM Unhandled exception: Table 'opendental.Etrans835Attach' doesn't exist MySql.Data.MySqlClient.MySqlException at OpenDentBusiness.Db.ExecuteQueryFunc[T](Func`1 f) in C:\SVN\bet...

drtech

I have not been able to duplicate it yet, however my staff tells me this has happened on at least separate occasions over the past few weeks where a posted patient payment shows up twice in the account. Just saw it for myself today and I deleted the duplicate. The amount and notes are identical, so ...

drtech

I found a network issue causing the major slowdown on a couple of our older machines, however it does still take 2 seconds to load in after the login screen with the pt dashboard vs less than a second without the dashboard enabled...even on new machines. Would be much better if it was just like havi...

drtech

v19.2.6

drtech

We love being able to have the pt dashboard, but it seems to be very resource intensive and on our slower/older workstations, extremely slow loading upon login of a user account with the dashboard enabled (like 8 seconds), where without it enabled it loads almost instantly. On newer workstations, it...

drtech

result is 0....i am guessing I should try it by switching it to 1?

we upgraded directly from 18.2 or 18.3 I think it was...

drtech

Upgraded to Beta 19.2.6. last Friday. When we change days on the appt book, we get a slight half second of blank screen, then the appointments show up. Not a huge deal, but it is rather annoying. Any idea why this is happening now after it never did that in the past? Did you change how the appts are...

drtech

Since we started with v 19.2.6 this morning, made some adjustments, narrowed the basic panel to 220px and slimmed down the sizes of things to fit, works better overall. We really miss tasks docked to the right though on our widescreen monitors. (Docking to the bottom doesn't work nearly as well) May...

drtech

Love the concept, implementing the dashboard on different screen sizes is an issue for sure. I think the simplest programming solution at the moment would be do it like the docked task list on a computer by computer basis instead of user only to avoid complete usability with the pt Dashboard open on...

drtech

V18.2.18

If I edit an auto code it tells me I need five conditions and I only had three. (It previously had two conditions that I entered years ago) When I went to cancel out to go add an additional procedure sub code for my situation, it would not let me cancel and I had to kill the program.

drtech

Found the new place to add the sgen.exe.config for windows 10 v1810 and visual studio community ed 2019

C:\Program Files (x86)\Microsoft SDKs\Windows\v10.0A\bin\NETFX 4.7.2 Tools

drtech

I am trying to figure out what this error is from. As the previous post, I setup a new lxc container running ubuntu 18.04 and mysql 5.7.25 instead of my longtime VM server running ubuntu 14.04 and mysql 5.5.62. Now I am getting this error: Any ideas how to help with this? Do I need to change sql_mod...

drtech

yes, that was it, had to restart the mysql service after fixing the server time. Thanks.

drtech

also text message time seems to be tied to "Server time" and off in my case by 7 hours (CST + Daylight savings time)

drtech

I just set up an lxc container as a virtual machine for my mysql server, but I am finding the "server time" in manage is getting UTC time and not my set timezone. The rest of the program operates as expected and the time stamps are in the correct timezone. How is the "server time" listed in manage d...

drtech

What is the current thought on decent but inexpensive intraoral cameras?

drtech

We started using http://www.hrdsq.com recently. Had a few bugs to work out, but now that we have it going, it seems to work nicely. They are great to work with too. Will listen to your ideas and even implement them if feasible! (They already did on some of my ideas)

drtech

To fix Adobe Reader preview in OD images module (if it is still using adobe reader) Open Adobe Reader DC by typing that in your start menu: Click the Edit Menu Click the Preferences Menu Click the Security (enhanced) section. UNCHECK "Protected Mode on Startup" Accept the warning. Push OK It will wo...

drtech

They don't show up in Images, but I think that features should be implemented where they show in on the insurance check and also in the images module under an EOB section like statements do already. Much easier to find later on that way. They should show in both places.

drtech

Looks easy to use!

drtech

it is simple if someone needs to do something like this: ************NOTICE, THIS WILL ALTER YOUR DATABASE***************************** Text deleted by admin. Reason: Open Dental doesn't give out queries that manipulate data. All data manipulation should be within the program for security purpose s....

drtech

ok, thanks, I will try to write one since I can't put in requests.

drtech

I would like reset the "Text OK" field back to "??" for all patients who are currently marked "YES", but leave all the pts who are marked "NO" the same. We are revamping our permissions with better written authorizations, so I need everyone back to square one unless they already told us no texting. ...

drtech

Ok, thought that should be default behavior. I can't participate in feature requests system since I compile my own.

Only option for me is to post here and see what you guys think.

drtech

Beta v18.1.26 When your scroll up or down in the view patient appts window, then click another family member, the scroll box is not going to the bottom to show the most recent appointments. Instead, it sticks in the middle or even goes to the top in my testing. That then requires you to manually scr...

drtech

I'm currently writing up a feature where you can put a patient dashboard on the right side of the screen where you can choose pieces of information to show in all the modules.

Great! Is this for 18.2 I assume?

drtech

I corrected it manually for this one, but yes, Linux is case sensitive and I usually leave my installation as case sensitive rather than turning it off to find errors. This was not a case sensitive issue however, it was compiling non "released" code point and so it skipped a step in the update proce...

drtech

No, the manual is still for the old view...I am talking about the added field in beta 18.1 of "Daily Goals" BELOW that existing scheduled production on the appt

drtech

Trying to figure out how to setup the new daily production goals in the appt view? (v18.1)

drtech

beta v18.1.16 It does actually delete the sheet, but gives you this error and crashes OD. The sheet is gone when you reopen: Unhandled exception from ProgramEntry: Object reference not set to an instance of an object. System.NullReferenceException at OpenDental.ContrChart.FormSheetFillEdit_FormClosi...

drtech

thanks

drtech

Updated to 18.1.16 and it seems we have a new prompt to make a planned appt when you click off the chart? I see the reasoning but we need to turn that off as it is very annoying if you are not ready to make the planned appt! I can't seem to find the preference to turn it off...any direction on where...

drtech

interesting, never tried AutoHotkey, sounds powerful!

drtech

ok, yes, I would like to avoid it in the future, so I will see if I can figure out what you mean on SVN then to update to a certain stop point as this did happen to me last year once as well. How should I fix this issue?

drtech

Pref.ClaimPaymentNoShowZeroDate = 04/04/2017

drtech

yes, I self compile. 17.4.42 on 3/14/18 @ 11:35AM --> 17.4.52 on 04/11/18 @ 3:47PM, (but maybe it was really some of 17.4.53?) and then the next compile was 17.4.59 4/22/18 @ 2:55PM (as reported by the update window on OD "Help | Update | Show Previous Versions" menu and button)

drtech

SQLyog shows: InsPlan | Columns | GroupNum, varchar (25), Nullable

drtech

MySQL 8.0 is out now, Advertised up to 2x faster than 5.7. I think it is time for OD to upgrade.

drtech

Beta v 17.4.59 - Program is crashing when I try to run Outstanding Ins Report. Looks like there is a pref Name issue? (Linux server) Unhandled exception from ProgramEntry: OutstandingInsReportDateFilterTab is an invalid pref name. System.Exception at OpenDentBusiness.Prefs.GetOne(String prefName) in...

drtech

anyone have experience with WEAVE systems? They have some of what YAPI is offering in pt reviews and dashboard, etc, with full phone system...just saw them at the Midwest Dental Conference but they seemed pretty expensive...

drtech

You don't need to mount drives anymore, at least with all versions of windows 10. Just set your path to "\\server\oddata" (substitute the actual path) instead of "z:\" and I bet it will work and you won't need to worry about mounted drives on different accounts.

drtech

AnyDesk allows remote connection of multiple users at the same time if that is what you are after.

drtech

So, what is the best way to remove them? These have been there for many months with no other continuing problems, I believe it was from when we were using an early beta of 17.2.x or so last fall.

drtech

We have three "claims" to go out in the send claim window with a date of 01/01/0001 that cause the error below if we try to send them. These have been here since v 16.x something. We need to figure out how to remove them. DBM does not remove them. We recreated new claims and it has already been paid...

drtech

ok, had about 50 procedures with base units not 0, rand the DBM again and then it looks like it cleared them. Will keep you posted if I see another problem. Thanks.

drtech

hum, just had it do it again today. Completed prophy code and created insurance claim and all of a sudden the fee jumps from $83 to $581 (x7). I checked and the base units were still at 0 on the procedure code. I had to use my newly created similar prophy code from last week to check the person out....

drtech

Ok, finally figured out where base units were, and yes, they had been changed to 6 on those codes. Not sure how or why, but when I changed them back to 0, it fixed the problem!

Thanks guys!

drtech

i would say you are cutting out business by turning pts away who haven't not seen you in a while...work them in, do an extra RCT when they arrive or schedule them for that hole in your schedule on Tuesday, improve you bottom line and help that pt at the same time.

drtech

and my gals just informed me we received back an EOB for a prophy for $574 where we had to write off $500! :p Obviously they were not checking for accuracy of the fee when checking the pt out!

drtech

We ran into a problem with 17.4.34 and all 17.4.x as far as I know, but just noticed this today on some cash patients where our prophy code shows the correct fee when you double click the procedure, but in the account and in the procedure list in the appt edit window, etc, the amount is multiplied b...

drtech

I have done it numerous times where i type a note on an appointment and then accidentally hit cancel instead of OK, VERY frustration...I would second getting rid of cancel altogether or at least giving a warning to be able to "cancel" the accidental cancel...

drtech

so this is basically running a remote desktop window it looks like...

drtech

OD is markedly slower since I upgraded to 17.3. Hence my search for upgrading the DB engine, a new VM setup, etc. I am finding a lot of tempdash"X" tables now, what are those? Any thoughts on why OD is slower? If I am testing, there is a long pause now from the choose database window to the login sc...

drtech

also, as I am looking into this again the InnoDB vs MyISAM debate sticks out at me: Do you guys have any feedback from people using InnoDB, good, bad, or ugly? I know you don't officially like InnoDB because it is harder to fix if a problem occurs, right? Is there any performance advantages to InnoD...

drtech

ok, I see here:
http://www.opendental.com/manual/mysql.html
"If you would like to update to MySQL version 5.7 or Maria, you may do so, but we do not support it. We do have customers using them though."

so, it should work? I guess I will have to mess with the settings...

drtech

I am setting up a new database server virtual machine and wondering if MySQL 5.7 is supported? Ubuntu 16.04 LTS and all newer versions default with 5.7...I am currently still running 14.04 LTS with MySQL 5.5. When I ran a test I got this error and wondered if it is setting listed here as "sql_mode=o...

drtech · Re: New Beta issues 17.3.8-->17.3.15 no, ran that and it said no maint needed.

no, ran that and it said no maint needed.

drtech

I have an "orphaned" payment that I can't seem to find. It shows up when I go to make a deposit, but is not in the pt's account. Can't figure it out other than trying to go manually delete from the database. Maybe it was created by starting a payment, then canceling before it was finished...seems th...

drtech

great on the statements, any progress on the directx issue?

drtech

ok, I am not on official paid support as I compile myself, but I am happy to let you look at my machines if that helps you guys figure it out as a beta tester. :) All my machines are windows 10. Most I think are Spring Creators Update. Almost all my graphics cards are nvidia if not all. All direct x...

drtech

on the statements: once that is fixed, where do select which sheet is used for the statements? I know there is the checkbox in accounts setup to use sheets or not for statements but I don't see where to select which sheet or is it just the first one as a statement sheet type?

drtech

So, the tooth chart is just blank after updates on almost all my machines, but not all. The old direct x sdk fix no longer works that I used to use...i switched to open GL graphics and it works fine, except for the jagged edges and slow repainting, so figuring out why that change you made broke my d...

drtech

v17.3.8 Updated yesterday from 17.2 1) Sheet Statements are printing lots of labels and custom items in the wrong places (way down the sheet, etc) 2) Graphics on the tooth cart is blank on Direct X tooth chart on almost all my machines, but not all, the old direct x sdk fix no longer works...i switc...

drtech

is 17.3 ready to use if compiled yet? The bug tracker page says beta but the versions page is still says it is in development...

drtech

Also, the "exclude statements for pt with ins pending" needs to have an option filter for "exclude statements with ins pending less than 30 days old" or 45 days, or some amt you can specify so accounts with older, problem claims still get sent a statement and not just kicked down the road and the pt...

drtech

I discovered a fairly major issue with the billing today when going over the subject with my staff: It seems to generate email statements for all pts even if they do NOT have an email address. Then when you send the statements the pts without email addresses go no where instead of printing. I can't ...

drtech

you probably are already aware, but the main OD website is down with a 503 error but this as well as the the bug tracker are still functioning.

drtech

yes, the discount plan is probably the best way to go to track $ given

drtech

ahh...didn't check that first, sorry and thanks!

drtech

Looks like another database capitalization error. Crash right when you hit the "detach button" when you try to detach an ins payment from a check while creating the check in a group of claims. Unhandled exception from ProgramEntry: Table 'opendental.ClaimPayment' doesn't exist MySql.Data.MySqlClient...

drtech

yes, fee sched of $ and set the pt file to that fee sched

drtech

Ok, I am back looking at this and when I just looked at my database and I actually HAVE both the "missing" tables in question (inseditlog & stmtlink). I must have missed it the first time looking for the capitalized version. I am still on the same compiled version of 17.2.7 from earlier, so I don't ...

drtech

Yes, I complied my own. I thought the convention was that no new database changes occur on minor version (bug fix) changes so that would be safe? I will always update only to an exact release point if that is what I must do, but usually I just update to the latest svn, compile it and run it. I will ...

drtech

Did it to me again when I made a new pt, just the same....linux capitalization error?...i don't even see InsEditLog in my database at all, capitalization or not? Unhandled exception from ProgramEntry: Table 'opendental.InsEditLog' doesn't exist MySql.Data.MySqlClient.MySqlException at OpenDentBusine...

drtech

Steps I took and create the problem: 1) Used Existing pt 2) Clicked Family module 3)Clicked add insurance button 4)Is this pt the subscriber? > Clicked yes 5) In this case, pt already had an ins plan , so clicked add new plan 6)Did nothing in the ins plan edit windows 7)Clicked cancel 8) Immediately...

drtech

Was able to replicate. Happens if you start creating an ins plan and then cancel out before saving. It crashes as soon as you hit cancel and the inerrant plan get added.

drtech

I mentioned this a few weeks ago when it happened to one pt, but I continue to have problems on other pts as well. A few times a week we are getting errors on a pt that I have traced down to the ins plans. It gives this error: Unhandled exception from ProgramEntry: Object reference not set to an ins...

drtech

great, thanks

drtech

good, I had to switch to Open GL on lots of my computer this morning as they were going blank fast....

now if we can just get those emailed statements to be pdf's instead of txt attachments....

drtech

Just discovered when I email a statement it seems to end up with PDF code gibberish in the email instead of the actual pdf image. v17.2.6. Anyone able to duplicate? (It looks good before you send it, but when you open the email it is text as the PDF code) It actually goes as a *.txt file in the emai...

drtech

We use 10 pro for most of ours...even home version is fine really on workstations that don't need encryption as long as you don't set up a domain and just doing password protected simple network access for your workstations to your server. Windows 7 is way too old, don't go with that, but you can up...

drtech

duh, use SVN to download, thanks. Also, thanks for fixing the browser viewing.

drtech

Ok, should have done DBM first...it fixed it, looks like it may have been an insurance claim that was listed as nothing or invalid. now it says "UNKNOWN CARRIER" which I assume DBM assigned it..

drtech

when I click that link it asks me for an ID and password.

drtech

We are receiving an error when we try to load ONE pt in particular...seems to happen when loading each module for the pt v17.2.3 Unhandled exception from ProgramEntry: Object reference not set to an instance of an object. System.NullReferenceException at OpenDentBusiness.ClaimProcs.GetHistList(Int64...

drtech

I tried to download the plugin example again to see if I could figure out my problem but it seems my password and ID for SVN no longer work and I need it to download the example?

drtech

I am getting back to restoring my plugin to to current code after 2 years of inactivity, but having a complete block by references when compiling. I can't seem to get the references right even though I have made sure they are still there, even deleted them, then added project references again.... An...

drtech

I have used 2560x1440 resolution on a 27" (monoprice Zero G 27" monitors) for years and is my favorite to work with using OD. Even though the modules besides the appointment book don't expand, you can see so much more at once without having to scroll it makes it very nice. We can also see all eight ...

drtech

We use XDR. Works well. ...used Dentrix for years in the 90s through 2005, switched to OD in 2006...Have not looked back, go with OD.

drtech

I compiled the latest SVN updates and now I can send claims. Thanks!

drtech

Thanks...I will look for it and update.

drtech

I just upgraded to 17.2.2 and when I attempt to send my eclaims to claim connect it tells me I have a password authentication error and check in setup. After I checked and changed to password to make sure it was accurate it still does the same thing. Was working fine yesterday on 17.1.4. Could be si...

drtech

Thanks!

drtech

I will check and see if it is running in tablet mode...

drtech

It is saying the opendental.ClaimPayment table does not exist? That doesn't sound good...hopefully that is not telling me the whole story? Using a Linux server...

drtech

Using OD 17.1.2 I have an ins claim check causing problems. It looks as though it is all entered in the account, however it is not showing up in the deposit. When I went to delete it to start over, I got an unhandled exception in OD. See the end of this message for details on invoking just-in-time (...

drtech

looks like date and language are correct in windows...

what about the dialog boxes hiding behind the main OD window on some computers...can you get that to reproduce or know what might be causing that?

drtech

This doesn't happen on all computers. Also the calendar is off selector on some computers on the appt book isn't displaying the correct month..is this a .net problem?

drtech

Figured out modal dialog boxes are coming up behind the OD window or something when you break appts, etc and then you can't do anything until you hit like Alt space or something and you can get it to come to the front to click OK. My staff said they were about to throw the computers out the window a...

drtech

I will get more info...but it is all coming from my front desk people, so might have to do with schedule...

drtech

Upgraded to 17.1.2...seemed to work fine in testing, but I am getting a lot or random freezing...not sure if the beta prob or my server for sure, but started today, first day back from upgrading on Tues... if you guys have any thoughts...New business layer service or something I think I read? ubuntu...

drtech

great

drtech

I just upgraded to 16.4.26 and discovered you can't complete "Note" appts if you turn on the new feature to not allow appointments to be set complete without procedures attached. If you could make it not apply to "Notes" that would be great. Thanks.

drtech

For a helpful hint: Since the list is alphabetical, I added a period and a few spaces (fewer spaces will appear below more spaces) before the names of my commonly used RX's for easy access at the top of your list in the order you want. This is unobtrusive on the Rx print out and puts your common Rxs...

drtech

I would go to 10 while you have a chance...no downsides, all upsides I have found. Speed is greatly improved over Win7. The normal free upgrade is over...unless you enable accessibility features and then upgrade...then you can still do it for free.

drtech

I would advise turning the password protection back on and then making sure each of your workstations have the right credentials to log in to your server. It sounds like now you are running a completly open and vulnerable server...Make sure that you do not use Homegroups, that just seems to cause pr...

drtech

You certainly do not have a hardware speed problem. Could have a bad switch/router/or network card however if it is really slow, but usually that would just cut out completely. Make sure you network cables are not getting electrical interference messing up your network traffic. What virtual environm...

drtech

A couple years ago I setup a proxmox virtual machine setup using CEPH as the storage solution. Couldn't be happier. It spreads the server over three machines hosting the data. If one machine goes down, the virtual machine just reboots on one of the other machines and keep running. Then you can figur...

drtech

When I tried running on a NAS, I got pretty poor performance because NAS's in general have low power processors that won't keep up with your database as well as a dedicated server.

drtech

I bought the file. Converting it and making it fit in OD is a nightmare. Do you have the exact dimensions and border sizes, etc...?

drtech

I compile my own...still on 15.1 right now...where would I get an image? I am not seeing it anywhere or even to buy anywhere from the ADA...

drtech

I haven't changed my ins claim form in a long while, but an insurance company just said they needed the 2012 form and wouldn't process my 2006 version. Where do we get the image for the claim form? It shows up blank when i go to edit the form and isn't in the "open dental\data" folder.

Thanks!

drtech

You don't need pro unless you are running a domain system in the office, or what remote desktop to that workstation, or want to use bitlocker encryption on that machine. I have some of both throughout the office, no issues with "home" except for those items mentioned above that I know of. Upgraded a...

drtech

If by copying files over your network you mean directly to your hard drive, then either your server is really slow, or most likely, you are on a slow Ethernet network. You could fix that bottleneck problem by upgrading to a gigabit switch (if you have Cat5e or higher cables) and you should increase ...

drtech

Compiled to latest code on SVN...looks like it works now, but I will try it when I get to the office on Monday on the printers there...

drtech

I would advise skipping RAID as well. Just use software to copy your data from one 1TB drive to the other a couple times a day and it will be MUCH easier to restore from a failure. (I still use the the old "Karen's Replicator" for duplicating data in this fashion to other computers for extra backup!...

drtech

You have to check the box in Account setup to use the statement sheet over the internal statement...I don't see where you can select which statement sheet to use, I guess it uses the most recent sheet as I created a new one from the default and I got the same results..no printing for anything but a ...

drtech

Love being able to edit the statements using sheets in 15.1! We seem to be having a problem however: Walkouts print fine, but custom edited statements (single page & multipage) won't print. It creates it fine and it puts the line in the account, you can view it, email it, etc, but when you go to pri...

drtech

Any way we could get the dynamically filled text boxes to show through a clear background instead of a white box? It really messes up background graphics. Thanks.

drtech

I am using windows 10 preview on a couple of computers...works flawlessly and what windows 8 should have been: the quick, light, speed of windows 8, with an actual start menu, ALWAYS a task bar, and all programs opening in a real window instead of that full screen junk...after all, this is WINDOWS....

drtech

Hamachi is great, the only time is is not always reliable is on a computer that goes in and out of sleep, like on a laptop. But if you leave the computer running and/or just boot up and down, it works flawlessly. I do use it for all my remote control. I have it setup as a VPN mesh network (although ...

drtech

ok, I will try to get the EHR.dll...maybe it wasn't copied to the right place then if it builds automatically or is included already...

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