Open Dental Forum

jamesx2

Hey, The hospital I work for has JCIA accredidation. This is an international organization that has high standards that lets the patient know if you are accreditated that you meet certain standards as a hospital for safety, sterilization, etc. One policy that they have is that the patient's allergie...

jamesx2

I have made a couple custom field and would like to run reports on these fields. Can anyone tell me what table this information is stored in?

jamesx2

problem solved.

Someone had changed a path to the image folder. Corrected path and everything is working now.

j

jamesx2

Hey, I am having printing the "print day for hospital" report. We have been using it with no problem until yesterday. Now when we print the report it is printing the main part of the report at the top of the page on top of where it says "Chart progress notes, name, DOB, ect.". Any idea what happened...

jamesx2

I also like to log into a couple computers at the same time. It would make my life more difficult if I was restricted to one computer. Maybe you can add an indicator next to the persons name that is logged in so you can tell how many computers you are logged into. Expample: Open Dental (Dr. Smith-2)...

jamesx2

I am also excited about this enhancement. I think I am one of the few people that sunk a lot of my voting points into this enhancement. The print out is looking good. All the extra things mentioned by enamelrod would just be icing on the cake.

jamesx2

Hello,
I am on version 6.5.22. I would like to update to newer version but i get "connection succesfull, no new versions"

Is this the newest released version? or do I have to be on a service contract to access this?

jamesx2

We also use international dates and I have always had a problem with age and OD. I have several patients that are negative years old. I thought I was the only one, good to not be alone anymore.

jamesx2

Tracking lab fees would be very helpful for us. The lab fees are actually deducted off the doctor's salary so it would make these calculations much easier.

jamesx2

Hey, I know this is probably an enhancement request but I am out of points right now and I am not sure if anyone else would even be interested in something like the following. We have a problem with deductable and maximums because we use a different curency then the insurance companies are using. Si...

jamesx2

not sure, how do i find out?

jamesx2 · Re: scanner problems 6.5.22.0 windows

6.5.22.0

windows

jamesx2

Hey, I have it set up so certain people can not make or move an appointment. I have just noticed that these people are not able to move an appointment that is scheduled for a doctor, but they are able to move the appointment if it is on the hygienist schedule. is there a bug in the program that is a...

jamesx2

Hey just connected a scanner to my computer but when I try to scan something into OD I get an error. The error is "unable to save document, object reference not set to an instance of an object". Any ideas what is causing this error?

jamesx2

Would it be possible to have a separate forum section for user hints/tips. I find the screen shots of how other users set up their systems very helpful and if we had a separate section it may stimulate other users to post their setups so we can all benefit.

jamesx2

I have just recently updated to 6.5.22 and my custom reports button is not missing. Any ideas how to get it back? The file and folders are still intact and in the same place.

jamesx2

I am not able to update to version 6.3. It says the connection was successful but no update available.

jamesx2

yes, I unmaximized it and tried to drag it from one monitor to the next. It will not move. All other programs have no problem moving from one monitor to the next. I have tried right clicking on it and selecting "move" but it still does not work.

jamesx2

I have checked the resolution on both monitors, They are the same. I still can not move OD from monitor one to monitor two. I think Jordan said it works for some but others have problems. I am one with a problem.

jamesx2

I have set up one of my computers with two monitors. I am able to move any program from one monitor to the next one by just dragging them over. For some reason OD does not allow me to drag it to the second monitor. I have tried minimizing and also right clicking and selecting move. Is there somethin...

jamesx2

I take it that I am the only one having problems with this function. Most of my patients for the month of december are now checked in. The computer is automatically giving them an arrived time. I am concerned because when I go back in the past the computer is still counting down those patients time....

jamesx2

i am still having problems with the new feature of tracking how long the patient is sitting in the waiting room. I have set the three triggers in the module section of the program. The feature works for most of my patients but I am having a problems with a few of the patients. Some of the patient's ...

jamesx2

I have updated to 6.1.11. I am trying to use the new feature that keeps track of how long the patient is sitting in the reception room but I have having problems. The computer is sometimes marking the patient as arrived when you schedule the patient or sometimes just click on the appointment. Next w...

jamesx2

We are trying to update to the next version of the program but we are having problems. China has blocked the websites that your update programs run on. In truth, I can not even access this website from the office computer because it is blocked by china. I can get around the chinese block by using an...

jamesx2

everything is pretty easy until I get to the last step. I see the file labeled Opendental on the right hand side but there is no bin/release folder. Where did I make the mistake?

jamesx2

Ok, I have downloaded the current code into a folder. How do I now use this information? The OD icon on desk is directed to the old OD folder. Do I just copy the downloaded info into the old OD folder? Or do I have to do some sort of update?

jamesx2

I have a request to update the trial version of the program. Because our data base is downloaded from another program, I must test the compatibility of the program with bridge before I can update the program. We are currently stuck on version 5.7 until the trial version is updated. I would love to b...

jamesx2

I know you are busy with new improvements, but is it possible to update the trial version of the program?

j

jamesx2

thank you

:0

jamesx2

on version 5.6 and 5.7 it lists a bug for showing which procedures an adjustment is attached to. I notice that this note is not showing on the 5.8 and 5.9 versions. Does this mean that the problem has been corrected? I know you guys are busy with other enhancements but I just dont want this to fall ...

jamesx2

I would like to recommend an enhancement. Since we are a hospital we end up doing a lot of cases in the OR. We increase all dental fees by 20% if the procedure is done in the OR. I have created a separate fee schedule with the 20% increase. We then assign the OR fee schedule to the patient then upda...

jamesx2

Drtech, I would be very interested in this enhancement. It is actually something I had mentioned a while ago. If you do this, can you also make it so you can print out the list once it is filtered? And add a provider filter as well?

jamesx2

We have created a patient called "New Patient". If a new patient calls we use the patient called NewPatient on the scheduler. We then put the patients name, phone number, and anything else we need in the appointment notes section. If the patient shows we create a chart for him. If he does not show w...

jamesx2

I know you have recommended that each provider be given a separate provnum if they work in the two different clinics, but this option would be very complicated in our situation. We have a lot of part time doctors. We have 3 different oral surgeons that we call in when we have several wisdom teeth ca...

jamesx2

Yes we can put it in as one big adjustment, but the problem is that we have a couple clinics. Both clinics belong to the hospital but in china you cant open a clinic without having a chinese partner. Each clinic has a different chinese partner so when you start doing revenue reports for each office ...

jamesx2

I was wondering if it would be possible to simplify the way adjustments are made. We have a lot of patients that receive a 10% discount. To make the adjustment now, the front desk has to open every procedure done on the day and make an adjustment. Sometimes we do 10 or more procedures so this is ver...

jamesx2

Sorry, the message says "A one time routine needs to be run. It will take a few minutes. Do you have time right now?" yes or no. If I select yes then it can run all night and when I come back into the office the next day it is still running. We all are now just canceling out of that screen and it ta...

jamesx2

We have recently updated to 5.6.30 and now we have a bit of a problem. When we start the program on our workstations we get a message that the computer needs to be updated and it will take a few minutes. When I select update it locks up the computer. I have waited for 24 hours and still it does not ...

jamesx2

No fix that I am aware of. I still have negative ages. we use the format yyyymmdd

jamesx2

see above posting

jamesx2

We just updated to 5.6 and find the accounting to be much better. I do have one suggestion. Now that the adjustments do not show on the same line as the procedure they are attached to, it can be difficult to figure out if they are attached to a procedure or which procedure they are attached to. It w...

jamesx2

I am assuming from the lack of response that you do not feel my problem is an OD problem. I am able to print everything else from OD, it is only the query reports I can not print. I notice there is a place to set what printer you would like to use for different areas of the program. I do not see a s...

jamesx2

Yes, I can print everything else from OD. Even the premade reports print. It is only the query reports that wont print.

jamesx2

Here is a detail of the error. Does this help you figure out what might be wrong? System.Drawing.Printing.InvalidPrinterException: No printers are installed. at System.Drawing.Printing.PrinterSettings.GetHdevmodeInternal() at System.Drawing.Printing.PrinterSettings.GetHdevmode() at System.Drawing.Pr...

jamesx2

I started having a problem printing query reports. I can print everything else from OD as normal. I can even print normal reports from the reports area of the program. When I try to print a report from the query section I get an error that there are no printers. Anyone else have this problem?

jamesx2

Here is report with date option. I had also realized that the previous report was giving you treatment planned items that may be scheduled. This one will not include treatment planned and scheduled, only treatment planned and unscheduled. Set @StartDate='03/01/2008', @EndDate='04/31/2008'; CREATE te...

jamesx2

Here is something I have written up for you, but I have not been able to test it out as I am using my laptop with a limited database. Try it out and see if it is what you need. CREATE temporary table tp SELECT patnum, (sum(procfee))as $Unscheduled, Date_format(datetp,'%m/%d/%Y') as TP_Date from proc...

jamesx2

no, There is a custom report tab that shows on the task bar. This tab only shows in OD if you have a report in the reports file in the a-z folder. I copied one report from the OD website and put it in there so I now have the tab, but I would like to put reports that I have written into that folder b...

jamesx2

Is it possible to save a report I have written to the custom report folder in the program? If so, how?

jamesx2

We have specialists that work in our office. It would be nice to be able to hit the referral button and the procedure would be assigned to the specialist and at the same time the fee would change to that providers fee schedule. Sometimes you get a patient that needs to be referred to multiple other ...

jamesx2

OD already does that, just click on the procedure and add or subtract the surface you want. When you leave that screen the program will automatically change the code for you.

jamesx2

Got it except I want to search in a date range. Can someone tell me where I am making my mistake? SET @FromDate= '2008-08-21', @ToDate='2007-08-22'; CREATE temporary table adj SELECT patnum, (sum(adjamt))as adjust from adjustment WHERE adjustment.adjdate >= @FromDate AND adjustment.adjdate <= @ToDat...

jamesx2

almost figured it out myself, but I am still having one small problem. It is not Summing up the total if a patient comes in and has a procedure done that is zero dollars. Also getting error if more than one type of adj is made per patient. This is giving me a headache. select chartnumber, CONCAT(LNa...

jamesx2

I am trying to learn to do query reports so I dont have to keep begging you guys to write them for me, but I am stuck on this one. I would like a report that shows a patients chartnumber, name, sum of all charges done that day, sum of all adjustments made on that day. Here is what I have so far, bee...

jamesx2

Yes, but what is happening is the appointment is broken then deleted from the schedule (or moved to unscheduled list) so another patient can be scheduled in the broken appt's spot. Another option is to move the completed button from between the delete appt and break appt. Maybe move it to the right ...

jamesx2

We are having problems with people accidentally breaking appointments, which then leads to double bookings. Would it be possible to add breaking appointments to the security so I can restrict ability to use this feature?

jamesx2

I made a claim form on my laptop version of OD. I need to now transfer it to the full version of OD in the office. Which files do I need to copy to make the transfer?

jamesx2

I have been playing around with the lab table and have come up with a couple suggestions. 1) It would be nice if we can assign a couple labcases to the same appointment. We sometimes deliver a couple labcases to the patient on the same appointment. 2) It would be nice if we could track the amount of...

jamesx2

Which table has all the lab information on it? I am slowly learning how to write my own query reports. I would like to write one for lab cases but the only table I see with lab is the appointment table and all the values are 0. I am assuming that there is another table that has the lab info.

jamesx2

sorry if I offended you, I did not mean too. I try to read every post everyday, and I have not seen a post about exporting pictures for anything other than emails, and claims.

jamesx2

1) Is there a way to export a picture once it is imported into OD?

2) We often like to print production reports for all the doctors on separate sheets. Could a button be added to allow you to print the production reports for all the doctors on separate sheets?

jamesx2

Is there a way to have a claim form that is two pages long? Alot of our international claim forms are two pages long.

jamesx2

I am trying to figure out how offices that have a couple clinics are reconciling thier end of day. The OD reports do not separate the payments by clinics. Is there a custom report people are using?

jamesx2

yes we are using a terminal service. Funny it only happens on the schedular though. When I view the picture in the image section of the program it is normal.

jamesx2

When I place a picture into the patient picture folder in the image section of the program, I notice that when I go to the scheduler the picture has a grid of white dots over the picture. Am I doing something wrong or is there a setting I should change? The picture looks fine when viewed in the imag...

jamesx2

i think this is the report that i need but it seems to be broken right now. Is there anyone that can help me fix it? SELECT procedurelog.ProcDate,patient.ChartNumber,CONCAT(patient.LName, ', ',patient.FName,' ',patient.MiddleI) AS plfname, procedurelog.ADACode, procedurelog.ToothNum,procedurecode.De...

jamesx2

I need a couple new reports. I need one report that is exactly like the current procedures report only filtered by clinic. The second report I need to look like the current adjustment report only filtered by clinic. Can anyone help me write a query report to do this?

thank you

jamesx2

some patients have a "0" appointment reference number in the procedure log table.

I am not a programmer so sorry I cant be more specific. Here is what my IT guy wrote to me. I will also send him a note to see if he can be more specific.

jamesx2

I have noticed that alot of my patients names do not show on some of the reports. My IT guy has looked at it and said that all the patients with a 0 in the patient referance area are the ones not showing. Can anyone tell me what the patient referance number means? Sorry just a little backround info....

jamesx2

woot, i got OD and apteryx working with the optime scanner. I know this is not an OD question, but anyone know what setting I need to have in apteryx to scan multiple xrays. Can I use a layout with optime? need to play around with it some more, but if anyone has any words of wisdom, I would greatly ...

jamesx2

Our clinic is thinking about buying the Soredex/Digora system. I have loaded a version of thier program on my computer and am trying to set up a bridge between OD and thier program. I was told that Cliniview, is a re-labeled version of Apteryx; all of the Soredex and Instrumentarium systems come wit...

jamesx2

would it be possible to have a clinic option when setting up the schedular views? * It would be nice if the production number only calculated the production for the clinic currently viewed. It is now showing the production for all the clinics together. Could we somehow add clinic option when setting...

jamesx2

Is there a way to set the recall list so that it always defaults back to the last date range that was entered? If you are calling patients from the list it can be a bit time consuming as you will need to key in the same date range after each patient you schedule.

jamesx2

My office is thinking about going digital. The company we are thinking about using is Digora. Does anyone know anything about them? I also notice that there is not a link to OD yet. Would it be possible to have a bridge written for it? They sound like they would be willing to help write the bridge.

jamesx2

anyone know of a way to increase fees for certain treatment plans? We charge 10% more for every procedure if the patient uses either IV or deep sedation in the OR. We have alot of these cases and we have to go line by line in the treatment plan and overwrite the charged amounts. It would be great if...

jamesx2

sorry using version 5.2 but about to upgrade to version 5.3. Was the bug fixed in 5.3? I hope so, as this is very confusing to the front desk.

jamesx2

If the nurses in the back make a planned appt. and then the front desk does not use the planned appt to schedule the next appt, you will get completed treatment on the planned appt screen. I have had alot of this happen as I try to train the front desk to always use planned appts. They sometimes for...

jamesx2

We are using the US calendar. The computers are all set with the US settings not chinese. The data is being downloaded from our hospital computers and is all downloaded in the same format. It is just after the information is downloaded some of the patients are showing in the negative ages. Not many ...

jamesx2

We are having trouble with the age calculation in OD. When we enter in a patients birthdate OD says the patient is -101 years old. It has done this on several patients. Anyone else have this same problem?

jamesx2

We are using version 5.1 and I just noticed when we print our a production report that some of the patients names are missing. It shows the ada code, tooth number, descp, doc, and fee but no patients name. This only occurs on one or two patients a day, all the rest of the patient's names show correc...

jamesx2

I am trying to get a list of all lab cases that are sent out but not recieved. I have gone to the list-labcases, but it only lists the cases that are attached to appointments. Unfortionatly my staff has not been attaching them like they are supposed to. Is there another way to get the information I ...

jamesx2

Is there a way to get a list of broken appts during a period of time?

jamesx2

I have the same problem. We use RMB not US dollar, so it is often that the last zero or two moves to the second line. Looks funny but it is functional. At some point it would be nice if we could widen the money column but not a major concern for me at this time.

jamesx2

I agree this would be nice to add. One of the chinese clinics here is using OD now. In china the fillings are charged out by being anterior or posterior. They do not even use tooth surfaces. So the quick buttons do them no good. I love the buttons for the american clinic here but in the chinese clin...

jamesx2

The office I am working in currently has 6 dentists. Some of them are very funny about the staff knowing how much money they are producing (even though it shows on the schedular). They do not mind having an office goal each month as long as their personal production is not mentioned. I think they ar...

jamesx2

465 is the port yahoo said to use. I still am unable to get it setup

jamesx2

I am having trouble setting up the email pop server. I use yahoo and i have entered in smtp.mail.yahoo.com, 465 and my email address but still get error sending email. Is there a trick to using yahoo? I have the premier service so I think I should be able to get this working. Also, suggestion to add...

jamesx2

One of the doctors in our clinic has his own personal office that his starting. He wants to use Open Dental so I will be helping him set it up in his office. He is chinese and has his computers set with the chinese settings. I noticed that in the scheduler the chinese names for monday, tuesday, ect ...

jamesx2

Yes we are using the 3D tooth chart with citrix. We are not having any problems with it.

Could you continue to add the clinic option to the different reports? I see you added it to recall report, but it would be nice to have on the production and collection reports.

jamesx2

I see you guys are working on replication support. I am a bit confused as to the need for this. Can we not just use the clinic feature already in the program to have multiple offices? The only thing I see that is missing is an ability to filter the reports by the clinics. It would also be nice to fi...

jamesx2

I am trying to make a new claim form. I have an image saved in gif format in the opendentaldata folder. When I add it to the claim form i do not see the image. can someone tell me what i am doing wrong? Also, my computer died and I had to buy a new one. I have downloaded the opendental program and I...

jamesx2

One other thing that you might want to add to that section is job assignment. We have a large office with alot of assistants so we need to be able to assign which nurse will be working what room and who will be in sterilization for the day. Assistant A 8-5 room 1 Assistant B 8-5 room 2 Assistant C 8...

jamesx2

I know that you can save tx plans and then add a second tx plan, but i am not sure if i am doing things correctly. I enter in a treatment plan then go to the chart screen. Hit the save button. then go back to thechart screen and erase the first tx plan and rekey in new one. then I can go back totrea...

jamesx2

Hello, we have a few doctors here that like to bring the patient back for a follow visit. The patient may come in for some treatment that the doctor would like to re-eval in 2 months. Is there a way to convey this to the front desk so that they know when to schedule the appt? We can treatment plan f...

jamesx2

any suggestions why I am not able to run this report? Other reports I copy from this page work fine.

jamesx2

Thank you on quick response

Getting error unknown procedurelog.adacode in first list

jamesx2

I was wondering if anyone could help me with a report. I have bought the recipie book That was recommended in order to try and learn how to create my own reports but I have not learned enough yet to do it and I need a report made. I need a production report just like OD currently has except I also n...

jamesx2

1) this is china anything is possible
2) this was not really my request but the man that is in charge of hospital's IT. He asked me to see if this can be added, security is really not my concern. I enjoy all the other goodies the program has to offer.

jamesx2

Just another suggestion to possibly add to the list of improvements. Our hospital has a tough security protocol. They like to have every password meet certain requirements as to length of the password, must include upppercase and lowercase, and numbers. They also require that the password be changed...

jamesx2

I know this is low priority, but can we add provider to the list of lab cases?

Also is there a way to take someone off the user list?

jamesx2

no I did not know that, just fixed it on the computers. This will work for us. Thank you. We can now see the chart number so we are good.

jamesx2

we are using the american version. Also can you let me know how to update. Do we just do it the same way? Enter in code and it will automatically update? We have it set up in the view screen but because the words "chart number" is so long that is all we can see on each appt. The actual number is tru...

jamesx2

I also just noticed that the chart number was removed from the pop up window. We actually use chart number not patient numbers here. The chart number is the patients hospital chart number. The only way we can find the patients chart in the hospital is to have the chart number. The patients number is...

jamesx2

Just updated to version 5.0. I use a view on the scheduler that includes the patient's chart number but now all I can see is the words chart number but cant see the actual number because it is to long to see. Is there a way to remove the words chart number so I can actually see the chart numbers? We...

jamesx2

grats on 5.0 release.

Can you update the trial version so we can see how it works on our computers before we update?

jamesx2

print screen option does not work as it gives an error unable to retrieve data from clipboard.

Will try first option

jamesx2

Is there an easy way to attach a patients treatment plan to an email? A lot of our patients prefer that we e-mail them a copy of the treatment plan.

jamesx2

I noticed that you will be adding patient title to the program soon. When you get to this, can you allow us to select this from the appt. view screen? It would also be nice if it was used on the recall screen. I know in the states some people get upset if you do not use the correct title when you ad...

jamesx2

This was done on the office computers which are on 4.9. We are waiting for version 5.0 to get out of beta before we upgrade. My assistant was learning how to use planned appts. She made a planned appt then realized she made a mistake so just made a second planned appt. She did not realize she had to...

jamesx2

Yes I noticed this bug a couple weeks ago and wrote about it. I dont think I made myself clear though and had to go on vacation. Please let me know if you figure out how to delete the second planned appt. as I have a couple patients with them.

jamesx2

Unfortionatly we do not have computers in all the ops yet. So we have the assistants prioritize the appointments so the front desk will know what procedures to appoint for each visit. This also lets us schedule several appts. at one time. The receptionist can schedule priority #1, and then Priority ...

jamesx2

I wanted to say that we are just starting to use OD and so far it is great. I do have one question. Is it possible from the create new appointment screen to have the treatment planned work ordered by priority? If the treatment plan is long they have to scroll up and down to make sure they are not mi...

jamesx2

Hey, I was just informed that the hospital here in china can not officially pay OD for the softwar until it is approved by the gov. here. Is there a way we could give you a credit card number and let us get licence but not process bill untill it is approved? My IT guy has been in contact with you, h...

jamesx2

Is it possible to have one doctor use say op1 on mondays then have a different doc use that same chair on tuesdays? If so how do i configure it

jamesx2

I was wondering if you could add a provider column in the edit appt. screen where the procedures-highlight to attach is located. Stat/ Priority/ doc/ tth/ surf/ desc/ fee we have alot of docs working here and sometimes we refer to another doc in the office. When the front desk is scheduling the appo...

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