Open Dental Forum

fishdrzig

Ok, I have the file, now can someone recommend a third party that may provide this service?
Letter, envelopes, stamps, everything?

fishdrzig

Thank you both very much

fishdrzig

How does one write an SQL?

fishdrzig

I want to send out a letter to all my active patients. Are there companies that will do that for me, letter, envelopes, postage?

If so, how is the best way to get them the names/addresses of all the patients?

Thanks

fishdrzig

Hello
I have done this before but just brought another computer home and want to install OD on this computer and just use it to restore my external HD back up to. This home computer is not connected to the MySQl database at my office. Can someone walk me through this please? Thank you

fishdrzig

After the sale of the practice, how does one go about changing the email account when both the practice email and my personal email address is the same. I don't want the new owner to get my personal stuff?

fishdrzig

Is OD able to do this on my own letterhead, so I can print and mail?

fishdrzig

Can someone please post a query I can run that will do this:

Production by Provider by Procedure for 2013-2015

Thanks

fishdrzig

Does anyone know the answer to this question? If a dentist buys my OD database and charts to use at his office while I close mine, does each patient have to sign a records release??

fishdrzig

Will this work Doctor is buying just the patient charts. I still have a physical chart with most current xrays in it. I scan all the older xrays into OD as needed but keep the most current in the chart. All the chart notes are typed into the OD database. One option is for him to convert his Dentrix ...

fishdrzig

Has anyone done a conversion from OD to Dentrix. New buyer was wondering how it went and what the cost was before he decides on Open Dental.

fishdrzig

Thanks for the link

How about a merger of the charts where the buyer purchases my patients charts (information)? Is there a way to transfer all the notes and images, essentially the entire database to him even though Open Dental is not the software he is using?

fishdrzig

Can someone let me know if when an employee clocks out with (BREAK) if it automatically deducts from the time card? I know (LUNCH and HOME) does. thanks

fishdrzig

Hello

I would like to know how to run a report for number of procedures for 2015 per category. Can you help? Thank you

as an example Category fixed crowns = #

fishdrzig

Thank you so much for the advice.

fishdrzig

If a practice is sold, how does Open Dental handle the transition? Thanks

fishdrzig

Travis

Yes, this does look like something that I can use. Can you show me where I need to enter info (Date, provider etc....) to make it work for me?

fishdrzig

I have someone interested in looking at my practice and he needs just one report from Open Dental. How embarrassing when I can't produce it. Went through all the queries and even called tech support. Can anyone recommend a solution. He is coming in on Friday. I thought this would be so easy, but it ...

fishdrzig

Ok, here is the update. First you need to contact x-charge/openedge to have them download and install the most recent software so it can process EMV cards. This process goes pretty quickly. Then they will give you the number of the hardware technical team to help you install the hardware and run a t...

fishdrzig

Thanks Anna

That is what I figured

fishdrzig

I am trying to install the new Credit Card machine so we can be compliant by law, but am having trouble getting help doing it.

fishdrzig

Could Open Dental help with the installation? Still keep getting put on hold at Xcharge/Open Edge

fishdrzig

Well I got my credit card machine last week, the one that Xcharge recommended, was on hold for over an hour trying to get this thing installed, eventually had no choice but to leave a message to call me back and never got a return call, as I type I am on hold again- so do they not have people there ...

fishdrzig

So pstuckey you now have a working EMV card reader that works with OD through X-charge? If so, can you let me know the model reader that you got. I want to call them and get this going. Thanks

fishdrzig

I was on the phone with X-charge last week and they told me they are waiting on OD then they can get us the card readers. Has anyone heard any news from OD. The deadline is next week!!

fishdrzig

What company do you use and what kind of credit card machine do you or will you be using for the new EMV cards (the ones with the chips) coming in October?

fishdrzig

Let me simplify the question. I am a par dentist with only two insurance companies. It is my understanding that if I send in an EOB(predetermination) for a crown for a patient and it either gets denied outright or an alternate benefit is given for whatever reason and I have exhausted all the appeals...

fishdrzig

Is this still the recommendation from July 2014?
If so, since I presently have Windows 7 Pro (I know I need to upgrade to Ultimate for the Bitlocker feature), would it be best to just wait until the new version of Windows comes out?

fishdrzig

My OS is Windows 7 Pro and of course Open Dental.
I like using the Content Advisor in IE9 to allow trusted sites for computers that the staff have access to, that is why I want to keep it as long as possible.

fishdrzig

I have IE 9 now

fishdrzig

Does anyone find it critical to upgrade to IE 11?

fishdrzig

Hello I have been using IE 9 for a couple of years now with Content Advisor to set approved sites that my staff can access to control what gets across my firewall/internet etc...... I want to now upgrade to IE 10 or 11, can someone who uses this comment on the stability of the newer version please. ...

fishdrzig

We tried to swipe one of the new microchipped credit cards through our little USB swipe machine yesterday and it wouldn't register. Is anyone else come across this and if so, what is the solution?

fishdrzig

Got it thanks

fishdrzig

Well I my computers don't have SSD drives so the rest of the advice I can't really follow very well. Sorry, but thanks for trying, might have to dumb it down for me.

fishdrzig

Ok Went to Windows Anytime upgrade and said I could purchase Windows 7 Ultimate for $129.99 and since the only difference between my present Windows 7 Pro and Ultimate is the Bitlocker option is this worth it or would going to Windows 8 be better? Question 2 -- Just wondering I have Bitlocker intern...

fishdrzig

Ok got it thanks. After I do this, should I migrate over to Bitlocker first or completely decrypt from Truecrypt first? Thanks for the help

fishdrzig

Justin
So basically I first have to upgrade my version of Windows otherwise I will be unable to encrypt with Bitlocker?

fishdrzig

I have my office Peer to Peer Windows 7 Pro 64-bit encrypted with TrueCrypt as well as my personal laptop with the same configuration. I use Bitlocker for my AV software. Now that TrueCrypt is not safe (I just heard about it), what are my options to migrate everything over to Bitlocker? Thank you fo...

fishdrzig

Thanks for the recommendations

fishdrzig

Does anyone use the company ControlScan for PCI compliance? They were recommended by the company that I swipe credit cards with and I have been doing my quarterly scans with them so I can stay in compliance. I am just sure I understand the need for their services. Could someone explain please. I pre...

fishdrzig

Can someone recommend a label maker that they use with a USB connection that works well with OD. Apparently the last update I did will allow me to do that. Thanks for the help

fishdrzig

Where do you find these numbered reports in OD??

fishdrzig

How can I run a report in OD to show me the number or % of patients without insurance coverage and/or with insurance that I do not par with? Thanks

fishdrzig

Ok, I have been doing some reading and can't we just upgrade a computer to Windows Ultimate 7 or 8 and enable encryption of all the patient data that way, rather than installing a third party encryption software program?

fishdrzig

Is anyone on this forum using TrueCrypt for HIPAA required encryption? If so, can you tell me which folders you are encrypting or are you encrytping the entire C: drive.

fishdrzig

Rickliftig

Do the Optiplex 780's need anything more than the generic internal video card that comes standard with this pc, or do I need to get something more for it. I do have an NVIDIA 1GB in my Dell Precision Server.

fishdrzig

Thanks for the response.
I do not use dual monitors. I wasn't even sure if I needed a video card or could just get away with Dell internal video card

fishdrzig

Optiplex 3010 •Processor: Intel Core 3rd Generation i3-3240 Processor (Dual Core, 3.40GHz, 3MB, w/ HD2500 Graphics) •Windows 7 Professional •250GB, 7200 RPM 3.5 inch SATA 6Gb/s Hard Drive •6GB NON-ECC, 1600MHZ DDR3 •8X DVD ROM Drive •1GB AMD RADEON HD 7470 •Dell Outlet OptiPlex 3010 for Standard Pow...

fishdrzig

So, basically, we have to have Windows 7 Ultimate or Windows 8 Ultimate on each of our computers to use BitLocker for the encryption that OD recommends?

fishdrzig

Arna

Thank you for the response. Which AV software does Open Dental recommend for its users?

fishdrzig

HersheyDMD
I just finished reading the article thank you for the link
May I ask if you use ESET windows 8.1 ?
If not can you list what you have found to work with Open Dental? Thanks again

fishdrzig

I presently have MSE running on all my computers. I recently read that MSE is now considered weak on protection tests and Avast free version was recommended. I may switch over. Does anyone on the forum have a problem with Windows 7 Pro, Open Dental, IE 9 and Avast as the Antivirus program??
Thanks

fishdrzig

I agree, I love autonotes. Took a while to set up, but very easy to use.

fishdrzig

ok, let me ask it this way, what software of you using to print envelopes with?
Thanks

fishdrzig

Can someone help me get my envelope merge to work, I am using Microsoft Word 2010 and since we switched over to Windowns 7 last week, can't get it to work. It worked fine in XP and the OD techs I called many times can't seem to figure it out. Thanks

fishdrzig

The new computer is here, what would be your first step in making this the new Peer to Peer server?

fishdrzig

"Last bit of advice. Set up your server as if you were doing it how you want for the first time, then after it is up and running, transfer your data over." Thanks for the response, could you elaborate on the above sentence a bit more please. Do you mean just put on Open Dental first without any data...

fishdrzig

Ok, I found out the information

I am backing up three folders to CrashPlan +
Opendental
Opendental images
Program Files
Total 30GB

So, Crashplan told me all I need to do is ADOPT the new computer for the old computer. I am going to read about what this means first though.

fishdrzig

Thank you for the advice but.... The Dell computer I ordered will have Windows 7 preinstalled already. I do not use digital xrays (is this the xray software you were referring to?) Could I just call CrashPlan and have them download all the open dental back up information to the new server after I ta...

fishdrzig

Sorry
I know I can use Windows Easy Transfer to do it, but I guess I was wondering if I should do a clean install or not and why?

fishdrzig

I am presently running a Dell Precision 370 32-bit for my peer to peer RAID 1 configuration. Been using this problem free since 2005. Windows XP and Open Dental I just bought a Dell Precision 1650 with Windows 7 preinstalled 64 bit, RAID 1. I also use CrashPlan When it gets here, how is the best way...

fishdrzig

I will be ordering a Dell Precision for my Peer-to Peer server for my front desk. Which RAID configuration would be recommended and why? RAID 0 or 1. Thanks
Oh, and should I bother to order the Solid State hard drives?

fishdrzig

Presently I have Optiplex computers in my ops, I would the All - in- one computers next
Is anyone using All - in - one computers in the ops?

fishdrzig

Anyway I have a Dell precision(32 bit) that I have been using to run my Peer to Peer network for about 4-5 years now and think I am in need of a new one. I have 5 other computers on the wired network, 3 Optiplex running Windows XP and one HP laptop running Windows 7 Pro (64bit) and a wireless dell d...

fishdrzig

Gee, that is nice. I wonder if insurance companies will pay us more..........
Elections always have consequences
Guess all we can do is raise our fees and pass this on to the patients.

fishdrzig

I wonder who has the burden to collect the tax? Do we as dentists have to charge the patient?

fishdrzig

I forgot how to raise fees in OD. Is there a link for assistance? Thanks

fishdrzig

What will everyone be doing with the new Obamacare tax that will become law in 2013?

fishdrzig

If I were to buy the Scan-X duo system, since I already have Open Dental, do I need to buy any other software to view the images.
Same question with Planmeca promax
Thanks

fishdrzig

http://www.amazon.com/gp/aw/d/B0009RENH ... 00&sr=8-10

In case you can't open this link. It is a number pad with a usb wireless. Could put some barrier over it, place on the tray table and go. My hygienist doesn't always have someone to help her like I do.

fishdrzig

I will try that, but I don't have Adobe reader on my laptop (64bit), just Foxit and it works fine. My front desk is 32bit (don't know if that matters or not). Which Adobe reader download would you suggest?

fishdrzig

Ok, I realized I needed to install the driver for the printer and the envelopes print fine. The error message for the letter merge for statements says install Adobe reader. I have Foxit reader installed instead. On my private laptop I can print the bills no problem, but just have this issue with the...

fishdrzig

Recently installed Microsoft office 2010 because can't run individual letter merge without it and now can't run bills or envelopes? Anyone know how to remedy this? I will call tech support later when they are open, just asking now. Thanks for the help

fishdrzig

Is it still true that OD does not work with Open office when using letter merge? I need to reinstall Microsoft Word if Open office will not work. Thought I would ask first. Thanks

fishdrzig

Ok, I transferred all my files from my old computer to my new one, it is networked with my server, now how do I get OD on my new computer and transfer all theinformation and images from my server

fishdrzig

I am going to buy a new computer and was wondering if the size of the monitor matters to the viewing of OD schedules. Does a larger monitor, say 23", distort it? Thanks

fishdrzig

Well, I don't know about how "cheap" the scanner would be, it is an Epson Perfection 750 Pro and is about $900

fishdrzig

Will my scanner and printer work with 64 bit? I do not have digital xray scanners

fishdrzig

Excuse my ignorance, but do you also need Windows 7 pro running on the MAC for OD or just use OSX ?

fishdrzig

Thanks for the help
What exactly is VMware Fusion?
I only have Dells and Hp's so the MAC stuff is all new to me, but I would really like to learn

fishdrzig

If anyone is running OD on a MAC, please let us know what computer configuration you are using to do this. Thank you

fishdrzig

I am in the market for a new desk top, which OS am I supposed to get with Open Dental?

fishdrzig

Can OD run on this product?

fishdrzig

Got it, thank you

fishdrzig

Where can I add an allergy to the allergy list. I am currently on the latest v7.9. /thanks

fishdrzig

Ok, then how can I do it and what file does it have to be jpg, pdf??

fishdrzig

I mean is it possible to just scan my own forms and use these as Web Forms on my website?

fishdrzig

Is it possible to scan my own medical history form into sheets instead of making a new one?
Is it possible to get my own medical history form onto my website the same way?

fishdrzig

I came across this interesting concept in a dental magazine, explored it on the website and was wondering if it will would somehow be useful for OD?

fishdrzig

Got it. Thank you very much for the help

fishdrzig

I am on 7.6.29 and yes I do have the Add button, how do I use it for this purpose?

fishdrzig

Tried that, but don't see the option to not check amount?

fishdrzig

When a patient transfers, is there a way to print out clinical progress notes and not show the cost for the procedures?

fishdrzig

Here's everything you wanted to know about electronic signature systems: http://www.topazsystems.com/information/esignITguide.pdf Thanks for the link - so I guess the Topaz unit will give us the legal signature we need? Makes me think that all the time I have been using OD and just putting my initia...

fishdrzig

How do these pads work?

fishdrzig

Still don't get the signature thing. I would really like to just be able to right click the signature box at the end of an autonote and add my signature that way, as of right now I just draw in my initials.

fishdrzig

How can this be done?

fishdrzig

I just noticed one can actually draw letters in this box. I was wondering if it would be possible to actually be able to just click in a signature so one wouldn't have to try to draw it in??

fishdrzig

Are there any scope users out there that have Open Dental as the practice management software? If so, can you take a picture directly into OD without going through some other software first. I used to use MOGO and was able to take a picture directly into a patients chart. Thanks for the help

fishdrzig

I mean directly, not through some other software?

fishdrzig

Is it possible to capture an image from a Microscope into a patients chart?

fishdrzig

Phil

Thanks so much for the details, I understand better now. I will let you know. Much appreciated.

fishdrzig

Any other help would be much appreciated, Thank you

fishdrzig

Thanks for the suggestions, I did run Windows compression and it freed up about 35gb. My question, if I get a USB 1TB hard drive, plug it into my peer-to-peer and transfer all the OD images to it, can I then access it from my client computers and add to it when I want? If so, then I delete all the O...

fishdrzig

Hello My 149GB 4yr old "peer to peer" server is full. I thought I would ask her for suggestions as to what to do now. Any thoughts would be appreciated. Thank you

fishdrzig

My FileHippo keeps popping up an update for the latest MySql. Is it prudent to update to the newest version yet? I am running 7.4 latest upgrade OD version? Thanks

fishdrzig

I spent much time setting up autonotes and I think it works just fine the way it is.

fishdrzig

In the Medical chart it says Premedicate (PAC or other) What does (PAC or other) mean? Thanks

fishdrzig

ok, now I understand, sorry for the confusion and thanks for the clarification

fishdrzig

I just tested it. If I add a note from the Procedure Edit screen to the claim box, it will not show up in the remarks section of the eclaim form. If I add the same note to the Claim Edit screen in the claim box, it does show up in the eclaim form in the remarks section = just an FYI

fishdrzig

thanks for the link, I read it over, I guess I will just add a note to the claim edit window only (so it will show up on the eclaim). Unless, and this could be my fault, I was assuming that if I added the note in the procedure edit window it would carry onto the claim box in the claim edit window - ...

fishdrzig

grp means group for group notes, you can highlight all the procedures at the same time and just make one note. Before I would just use a made up abbreviation like ClinNote. Now I understand what EC means, I am still waiting to find out about my original question of " Great idea, but how can I get it...

fishdrzig

When I add a note to the box on the left for an eclaim in the procedure information window, it doesn't carry over to the actual claim that has the same box on the lower right. It comes up blank and I have to add it again - just thought it was maybe a bug?

fishdrzig

It does have EC (what is EC mean?)

fishdrzig

Great idea, but how can I get it to not show up in the account and how can I make it so it will permanently be not billed to insurance? Thanks

fishdrzig

I don't see that option in available rows for first name only = just has a choice of PatientName

fishdrzig

How can I tell which appt view I am presently using?

fishdrzig

I use these, but it still is not a great solution, would be better if somehow we could identify the patient with initials to "avoid any unwanted patient snooping"

fishdrzig

Is there anyway that OD can allow the main schedule to just show initials in the treatment ops, rather than the full name, it would help with HIPAA

fishdrzig

I don't know how this happened, but my Front Desk tells me that OD set most of the 6 month recalls to 5m, has anyone else had this problem?

fishdrzig

I am at home on my Windows 7 computer trying to restore a backup of OD from the office . The program asked me to stop MySQL to do the backup. How do I stop MySQL and when I am done, how do I restart it? Thank you

fishdrzig

Got it, thank you

fishdrzig

Can't remember. How do you add a picture to a patient so the face picture pops up on the appointment scheduler for recognition? Thanks

fishdrzig

In the Procedure codes Lists I just noticed a fee schedule called Delta (Copay). I don't remember putting this in. My question = is this a fee schedule automatically generated by OD?

fishdrzig

Jorge

Thank you for the offer, very nice of you. I just scanned the forms into OD image but can't figure out how to post them here for you. Any idea?

fishdrzig

I have a patient who does not read English. Can someone direct me to a place where I can import forms in Spanish into OD so I am sure he understands (in writing) the treatment he has planned? Thank you for your help. He is not a citizen, but speaks and understands English, just can't read it.

fishdrzig

When I copy and image to Clipboard, how do I find it? What is Clipboard?

fishdrzig

Hello

I need to order a new laptop and would like to run OD on it. Can someone suggest a particular model, operating system, etc.... that will serve me for some years to come? Thank you for your time.

fishdrzig

Rick

How do you get the pics from the Pentax Optio W80 into OD? Sounds like something I would like to do, figured I'd ask

fishdrzig

My FileHippo keeps asking me to upgrade to MySQL 5.147, I presently have 5.022 Will this cause any conflicts with OD if I upgrade?

fishdrzig

How do I stop Mysql for Windows 7? My backup asks to stop mysql when I want to put the info on my home computer. Thanks

fishdrzig

How would you label this report?

fishdrzig

Hypothetically, if I had a server crash, what steps would I need to follow to get OD running on another computer? I ask because I would like to practice how to do it so I know. 1. What would I need to back up on my external? 2. When I connect my external to my other computer, how can I get OD up and...

fishdrzig

Does anyone know if it is ok to run OD, printer, scanner, credit card machine on the new Windows 64 bit operating system?

fishdrzig

I forgot to ask, does Windows 7 work with OD, I have been running XP for everything

fishdrzig

I need to buy a new home computer for my wife. She runs the latest Quickbooks for the office and I would like to backup and run OD on it. Starting with this and building, what computer would you recommend so I can get started looking? I thought asking here first couldn't hurt. Thanks

fishdrzig

Actually I just found the clipboard by using the printscreen tool and is came up and I can export it.

fishdrzig

In the image section of a patient file I clicked to copy an image, it says copied to clipboard = how do I find the image? Thanks

fishdrzig

I am still trying to understand the whole CrashPlan backup scenario. At present, I have C: mysql/data/opendental and opend dental images Crashplan backing up online to their servers, to one of my office computers, to my external hard drive and to my home computer. I was trying to import all the info...

fishdrzig

Is there anyway to have the full facial patient photo pop up on the screen when the name is chosen, so a new front desk person will know who is actually in the waiting room?

fishdrzig

As a programmer, you must remember who your target audience primarily is. The main user of the OD program is the front desk, so if she complains about something that could make her job easier, then it should be taken care of. If I didn't ask, I would not have know this was an issue because I never r...

fishdrzig

It would be easier to have OD just prompt us to print the secondary after the primary is paid automatically, is it a request?

fishdrzig

I asked my front desk to give me some ideas as to what I could use the new automation in ver7 and she replied "how about automation to remind you to process your secondary insurance claim after posting primary?" Any idea how I could set this up? Thanks

fishdrzig

Ok, I just downloaded all the CrashPlan stuff as recommended. I have my local computers ready and also ready to backup online. My question, should I backup my entire C drive or just parts of it online? Question 2 What folders should I backup to my home computer with CrashPlan and which folders to my...

fishdrzig

Jordan I created a test patient, marked 1,16,17,32 as missing, then as hidden. On the perio chart, the numbers still show up and the automatic probing prompt will still start on tooth #1 distal? Is this the way it works? If so, it is ok, just wondering if I am missing something because the assistant...

fishdrzig

Jordan I just updated to v6.9 and had a few questions please. 1. Can you explain this in more detail taken from the 3D tooth chart explanation on the website "Veneer graphics added. Primary pulp graphics added (use PostBU paint type). Primary teeth can be selected more easily. Scales better in fulls...

fishdrzig

Does anyone have any experience with medical coding a TAP 3 appliance with OD. If so, could you explain how you did it? Thanks for the insight

fishdrzig

If on the chart we declare a permanent tooth missing and that the primary is present, I noticed that the tooth letter does not show on the charting. Maybe this is a feature request or am I doing it wrong?

fishdrzig

This may be a good solution for another problem I have been thinking about. I need a new home computer and wanted to order one with Windows 7 and was thinking of purchasing Crashplan, backup everything from my HomeXP computer and then restoring everything using Crashplan in the new computer? Any tho...

fishdrzig

Question about backups
If I purchase the Crashplan program as recoomended by OD in the Index section, (~$100 year) does this mean I won't have to do any more backups to my external hard drives and upload to a home computer anymore?

fishdrzig

Just trying to pick some brains here. I recently stopped par with a certain IC. This meant that the assignment goes to the patient, so I have been offering a 10% prepayment discount to encourage people with this plan to stay and to get used to paying on the day of service for everything - no billing...

fishdrzig

Thanks for the link, Jordan

Once the correct code and fee are chosen, does it follow the same path as a dental claim in OD, i.e. sent through the clearinghouse for dental and tracked by reports with OD?

fishdrzig

Can medical codes be used in OD? I would like to make a patient a TAP appliance for sleep apnea and have no idea how to bill through medical using OD? Thanks for any help

fishdrzig

Jim

Thank you, but I don't want it for every patient account just one . Know of anyway to do this for individual accounts?

fishdrzig

We have noticed that OD won't generate a patient bill if there is an outstanding insurance claim. Is this the way it is supposed to work?

fishdrzig

My accountant wants me to run a report of # of active patients. What would you consider to be the definition of an acive patient? I just want this report to be accurate. Thanks

fishdrzig

Is anyone using Dental Senders with OD? What are your thoughts? Thank you

fishdrzig

I have my referral slip set up in Sheets and it pulls in everything I ask it to, just not date of birth or age and was wondering why, in the Family section the patient does have an age and birthdate entered.

fishdrzig

Is there any way to allow an employee access to the Time Card functions but that if a mistake is made, have to come to me to ask to change it?

fishdrzig

My accountant is asking for me to give her a report that will show total number of procedures per ADA code for the year 2009. Can someone recommend a query I can run to produce this report? Thank you

fishdrzig

I tried to add the birthdate and age to my referral slip, I am on v6.834, it shows in the Sheets, but won't pull in the data, called support and they are working on it, maybe I have to wait for 6.9?

fishdrzig

I use this made from Sheets all the time. Is is possible yet to automatically pull in a patient's age? Thanks

fishdrzig

Thank you, although, I found out that if I just go to the treatment plan module and click update fees, then this will do it easily. If, however, you have a fee that has been agreed upon, you better SAVE the treatment plan first before you hit update fees, then you can have the default treatment plan...

fishdrzig

How can I print the new fee schedule? Thanks

fishdrzig

Hello

I increased my fees for the new year and the program handled it fine. Anything new we add has the increase, but anything old or that was already scheduled has the old fee. Is there any way to change this?

fishdrzig

So, what is the deal? In the upcoming versions, will we be able to backup as usual, or do we now have to purchase an outside software to do this?

fishdrzig

Where is the custom patient field??

fishdrzig

The way I handle this issue is just add a folder to the Images module and call it HIPAA and just scan it into the folder with the date. I do this for the Medical Hx, any consent forms etc.... Incidentally, does anyone know how often a patient needs to sign the HIPAA form, I thought just once and done.

fishdrzig

Is anyone using the new function in v6.7? If so, how are you implementing it? Thanks

fishdrzig

Well, sounds like a dead duck, then. I will continue to call the insurance company the old reliable inefficient way

fishdrzig

For those of you using Claim connect, can you comment on the costs and how useful is the real time eligibility and benefits functionality? Thanks

fishdrzig

As a dentist, why would I want to integrate eClinicalWorks? I am just confused about why this software is something for dentists to consider??

fishdrzig

New features Account Module: In the explanation for the two new options boxes, what do you mean by " These notes always show on the screen" and "This information wil show regardless of whether the Show Proc Breakdowns box is checked" Just want to understand what this means before I change any of the...

fishdrzig

Take a look at this request I just entered. Is there a work around that you use for patients who have dual insurance and the primary pays in full and a balance is owed by the patient = normally OD won't generate a statement. Vote

fishdrzig

In Images, how is the best way to utilize the forms section?

fishdrzig

Will do, thanks

fishdrzig

When I restore my backup to my home computer, the calendar on the right says January 2002 and when I click the date for today it doesn't change? What do you think?

fishdrzig

I called support and they figured it out. I was trying to put one static image on top of my stationary, so I delted one static image and was able to put the other one there without a problem.

fishdrzig

I have the image stored in sheets image folder, but am not sure how to put it into a sheet. It is just a scanned image of an article I wanted to print to patients. Can you link me to the instructions? Thanks

fishdrzig

Is it possible to use a program like MySQL guery analyzer with OD so I can get queries done without having to ask for them everytime? Thanks

fishdrzig

Is it possible yet to get a static image into one of my sheets so I can print it out for any patient I would like? Thanks

fishdrzig

That is a great idea that I would vote for if I had any votes left

fishdrzig

JayclayDDS

Thanks for the help

fishdrzig

Jim

Thank you, it worked great!

fishdrzig

Just an FYI, the zoom functions for the Print screen Tool don't seem to be working - at least on my computer?

fishdrzig

I am thinking of discontinuing my par status with a certain insurance co. I need a query to run for a list of patients on a certain fee schedule, how do I do that? I couldn't find that in the examples either. Need names and a total count. Thanks for the help

fishdrzig

Can someone offer a query just to find out how many active patients there are?
Can someone offer a query to find out how many deceased patients there are?

I checked the query examples and can't seem to find anything that will give me these two reports. Thank you

fishdrzig

Just sent it, thanks for the info

fishdrzig

The numbers on my daily payment report look different than in the past, the .00 is left off the dollar amounts. Just wondering if others are having this same problem eg. $200.52 reads $200.5 $100.00 reads $100, no big deal, just wondered if it was a bug

fishdrzig

Is there anyway to send a perio chart from the OD program as an attatchment to email when I send a referral slip?

fishdrzig

Was exactly does the lock do in the security section? Is this the HIPAA lock? Thanks

fishdrzig

ver6.623

fishdrzig

While on the subject of Time Clock. It would be more user friendly if when a person enters their password to get into OD, a box pops up (like in MOGO) that asks if you want to clock in, Yes or No. When closing off the program the box also pops up asking if ready to clock out. Any thoughts?

fishdrzig

I just noticed today that some of my previous entered fee schedule amounts on an alternate fee schedule have changed back to the standard fees. I changed them back again, but for those of you who have upgraded recently, I wonder if it is universal?

fishdrzig

Anyone using this function, sounds interesting, any advice before I set it up? Thanks

fishdrzig

Is it possible to have the time clock figure time in 15min intervals, sort of like rounding off to the nearest quater hour? Much easier to read for the person doing payroll.

fishdrzig

Excuse me for my ignorance, but why would I want to use Mobile Sync function?

fishdrzig

Ok, I have finally come to a point in the OD program where I want to use more the functions, so I will post these questions on different posts so they can be answered separately.
1. The Messaging section - - - can the messages ever be deleted, once acknowledged?

fishdrzig

It is pretty querky, it took me the better part of a weekend to convert all my Merge letters to Sheets, classify them as Consent or Patient Letters, resize everything, put them on my Letterhead, print it to see how it looks. One piece of advice is use the Copy feature, it does spped things up somewh...

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