Open Dental Forum

drschulman

We love our Scansnap ix500 !!!!

drschulman

Mine does and always has done the same thing. No estimation for implants at all. Not even if there in all the proper fee schedule places. I believe it is possibly because there is no estimation block for it in benefit information??? There are several categories resto, endo, perio, oral surg, crowns,...

drschulman

Hello!! I'm sure this is a simple fix....but it is the end of the day so my brain is mush! :shock: We did a filling, sent claim, received payment and such and now several weeks later Doc informs wrong tooth number :roll: It will not let me simple edit it now that its attached to a check and all that...

drschulman

Sweet!!!! Thank you for the step by step

I got it!!

drschulman

That's like speaking a foreign language to me

but I will figure it out!! Thank you! Didn't know if it was possible or not!

drschulman

I know how to print them

Is there anyway to not print them all? Some of our patients have been coming here for yearsssssss and generally I just need to print one single note.... Thanks in advance for any answers!!!

drschulman

I know that we can now attach eob's to the checks, which is awesome :) Was wondering if it were ever going to be possible to attach a denial to something/somewhere within that same screen ( since there is no check to attach it to) ???? We are scanning them into images now which is fine, but gotta lo...

drschulman

We were on a fixed rate for unlimited claims at $39.95 for years. This year they hiked us up to $89, I think that's pretty steep and doesn't include NEA. We process around 450 ish claims a month so going to the 21 cents a claim or whatever would cost even more.... Didn't make the switch, I was nervo...

drschulman

No problems with them AT ALL. Just irritated me because they raised our monthly fee from $39 for several years to $89 for the same service. Renaissance is offering the $39 a month and have been for years so thought we should make a go at it????

drschulman

Hello! Was reading some old threads about clearing houses this morning as we are getting ready to switch from Claims connect (EDI) to Renaissance later today. We used to be on a $39 a month package and they increased it to $90 a month after several years with them. Not happy :) Spoke to them but the...

drschulman

I CANNOT MANUALLY CHANGE MY SECONDARY INSURANCE ESTIMATION??? IT WILL NOT ALLOW ME TO EDIT ANYTHING, THE OK BUTTON IS BLURRED OUT? IS THIS CORRECT OR IS IT A BUG BECAUSE I NEED TO BE ABLE TO DO IT

drschulman

Hey, just another quick ? regarding my "fixes"....So now that i am doing the payment split for each payment recieved...the software is of course fixing things from 10 years ago (production) that doesnt really matter (like from 1990, production between the Dr and the Hyg., we give the hyg a # also to...

drschulman

Was just thinking as i am going through all my reports....Would they be any way to implement a prompt, just like the one that asks if you would like to split payments between family members, that would ask if you would like to to spit payment to providers that are owed???? I just feel like the pay s...

drschulman

All of the patients appointments were created under the correct provider column and all the procedures were given the doctors correct provider numbers for each of their treatments.....We pay the associates a % on collection of copay and insurance payment....When we were trained on OD it was never ex...

drschulman

Ok. We have 3 providers in our office. One general dentist, owner of the practice, and 2 associates. When we were with our former software and i entered a payment, whether it be by the patient or the insurance, the software would distribute the money accordingly. We have been on Open Dental since 10...

drschulman

Thanks!!!!

drschulman

Its says no!!! Which makes sense! Our claims clearinghouse prints any paper claims we may have so it still needs to get sent to them "electronically"....Is there any way for the Open Dental to assume all claims go elect. unless you manually check the box????

drschulman

Every time a new insurance plan is added or updated by Us or a Trojan benefit update the Opendental automatically checks the box in the Insurance Plan screen - Dont usually send electronically (right next to the search ids button) . Now we send all of our claims electronically and i can go in the in...

drschulman

Used the archive option and it worked great!! Still wish there was a way to rid the system of the unneccasary accounts but this works fine for now!!! The old software we had transfered over alot to be gotten rid of!!

drschulman

Yes he is still showing up under the insurance plan list, i guess as a subscriber?? But no ins is attached to him in any of the accounts....I cant delete the ins plan, as there are a boatload of others on it! I will try the archive though! I just wanted to clean up those unneccasary accounts!!! Than...

drschulman

I asked this question previously (1/15/2010) regarding insurance co's in accounts. I received a response back that said the "bug" was fixed on Feb 18th?? (When my accounts would show all previous insurance companies, it seemed confusing) I recently had a situation where our former software transfere...

drschulman

I had put a post up a few months ago (below) regarding referral letters showing up in the progress notes, so that once scanned in the doc could easily see in their progress notes during visits that one was received.....i was told that a feature request 758 and 97 could be in the works for these issu...

drschulman

That is awesome!!! I will try that next time! I was sure there was a better way to do it but sometimes you just wing it until you learn it!! Thanks for the info!

drschulman

Sometimes when i have a claim that has multiple codes attached to it (crown, build up, pa, etc..) and the ins. company pays all but one procedure(denies crown for xray or what have you!), i enter the payment on all the procedure codes but the one denied (i keep that zero), then finish entering my pa...

drschulman

nope!!! I was expecting to see them noted in the actual progress notes!! I see it now! Thanks, I will show my doctor!

drschulman

On another post (unrelated to this issue) I was sent a reply regarding displaying letters from the images tab ---i was told.... " You can specify which image folders show in the Chart Module. Go to Setup->Definitions. Click on Image Categories. Double-click the category and check the "Show in Chart ...

drschulman

Thank You!!! You learn something new everyday!! I'll play around with it and see if i can make it work!!

drschulman

I am fairly computer/scanner illiterate, so please forgive me if this is of no help!!!!!! But we purchased 2 Ambir Travelscaners (pro600) for the front desk to scan in letters from specialists and insurance cards and treatment notes and what have you! We are in the process of slowly going paperless....

drschulman

No we do not have 10 pages of current lab cases, but we do have several (maybe 10???) pages of ALL our lab cases....Dr S likes to keep them, even if received, in the patients progress notes so we know for future reference where the work was made...there is no option in the lab case module to make a ...

drschulman

I realize it is probably a good idea to have a running track record of what ins. co's a family has had but i was wondering if there was a better way to present it than the way it is now (or if there is a way to delete old ins co's from there hist.?)...For example, we have alot of patients that switc...

drschulman

That did work to print it, thank you! It only shows what was on the screen though, obviously!! So we have to print screen like 10 times to show all the lab cases!! Please keep those lab alerts/print options in mind for the future, it would be a nice feature to help keep track and to know what to loo...

drschulman

Also wondering if there was a way to alert us that a lab case was due in on a certain day??? We love the lab case feature but there is no notification system implemented with it, we do lab checks daily, but would love if it could catch us if we miss one?? Any suggestions??

drschulman

Is there an available report to run for outstanding lab cases?? I can view them under lists but cannot print them....We would like to be able to print a list to check through, as we missed one today!!! Please let me know if I am missing it somewhere! Thanks

drschulman

yes...that was of course the main source of the issue....because i went there a whole lot more than in the main search for insurance plans or carriers....it seems as though on this new version it searches differently in the pick from list??? its strange that there was no update to it at all because ...

drschulman

It was definitely in the pick from insurance list that it happened, but strangely enough (unless you fixed it that quickly!!!) it seems to be fine!! We just updated to the newest version yesterday, so maybe that did the trick!! I will certainly reply again if I notice it again!! Thanks so much!!

drschulman

We switched to Open Dental in October from Softdent....alot of the insurance plans that came over from there had been added by many different people over many years. I have cleaned it up quite a bit but i find it odd that when i am going in Open dental to search an insurance plan that i know is in t...

drschulman

Jordan! Thanks so much!! I see what we were doing incorrectly now! I am so thankful for this forum, it is soooo informative!!!!

drschulman

We have actually had some issues with this also. We have found that if a patient is treatment planned or scheduled for an appointment in the future, then has to come in early due to an emergency and we complete that service, it completes for the future date instead of that day.....this had been an i...

drschulman

ALRIGHTY! A FEW DIFFERENT ?'S... 1) RX - IN SOFTDENT I USED TO BE ABLE TO PRINT PREVIEW MY RX SO THAT WHEN I CALLED THEM IN I DIDNT HAVE TO WASTE THE PAPER TO PRINT THEM, COULD HAVE ALL THE INFO RIGHT IN FRONT OF ME, AND IT WOULD STILL SAVE THEM IN THE PATIENTS RECORD....ANY WAY I CAN DO THIS IN OPE...

drschulman

Thanks!!

drschulman

In other software programs we have frequently relied on being able to see when an appointment was originally scheduled by a patient...Unfortunately, sometimes we use this feature to decipher how long ago it was made for more aggressive confirmation purposes, and sometimes, for when a patient says th...

drschulman

Thanks so much for the prompt response! Sorry to be so Open Dental Illiterate but, when something is a feature request does that mean it will be on the next update or one in the future??? Thanks again!

drschulman

We are fairly new to Open Dental...wondering if it is in the plans to be able to name the letters that are created in sheets and the letters that are stored in Images. For example, when we have a patient sign their Financial Policy in sheets, it just shows patient letter in the progress notes. Regar...

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