Open Dental Forum

Hi Dr. Sparks, Apparently Denti-Cal allows for up to 90 lines(procedures) per electronic claim submitted, while Open Dental (and EDI standards) only allows 10. Is is possible to increase that number? Is there an existing feature request (I could not find it) or should I submit a new one? TIA, Igor K...

I almost had my hopes up... , plus your tech-support stated that it should work ( -- oh well.
Is this an existing request (I could not find it) or should I submit a new one?

TIA,
Igor

Thank you Dr. Sparks, My apologies if I wasn't clear with my question. Are you saying that we can, with the current version of OpenDental, send to Denti-Cal and the claim number will be the same as the pre-auth received? If this works, it is great! What do we do after we get the pre-auth from Denti-...

Dear Dr. Sparks,

Has this features of overwriting claim number for the claims that has a pre-auth approved been implemented?
If it is, how do we enable it?
And where can we see the pre-auth claim number (besides using SQL ).

Many thanks in advance!
Igor Kogan

Yes, thank you, we are talking about insurance estimates for preauthorizations, so we don't have to enter them every time.

I will take a look at setting up the denti-cal as PPO.

Dr. Sparks, Is there a feature in OD, that would "default" to some sort of known insurance estimate per procedure, so we don't have to enter it every time? I suspect, there is, and I just have not found it... We deal with Denti-Cal, and pretty much know how much they will pay. Can you please point u...

Thank you.
Though not very convenient, it works...

Igor

Dear Dr. Sparks, I have followed the instructions on : http://www.open-dent.com/manual/reportprodinc.html., I think. The negative show up in the deposits. But after I "deposit" the negative check, it does not show up in our accounting module account... We are using 7.1.42 Can you please advise. TIA,...

Thank you Dr. Sparks and All, Dr. Sparks is correct, we are probably not the most typical office, but a "group" of "mobile" clinics, but we still need notes, reports, schedules etc. :-). If there is an interest, I would be happy to describe our workflow and gratefully accept your comments and sugges...

Thank you Dr. Jordan, in fact, for whatever reason, we did not use the "estimates" feature. We will try and see how this works for us. It certainly appears to be a much cleaner approach. Is there a feature in OD, that would "default" to some sort of known estimate per proc per schedule, so we don't ...

Dear Dr. Sparks, We send a lot of pre-authorizations, and they get status of "S". When we receive the response we mark the pre-auth as "R" received. However, using just "R" does not give us any information if it was an approval or a denial. Would it be possible (and make sense) to add a one or two s...

Dear Dr. Sparks, We have upgraded to the 7.0.33.0 last night and are seeing a different behavior than before. When in Appointment module, we can't any longer mark appointments as 'Complete' by using check box button on the right, when it is a future appointment. We get a message: 'Not allowed to set...

Thank you. This helps.

Dear Dr. Sparks, We have about 14000 patient records and when we search for patients with lower IDs like 1 or 13, we get a lot of 13000 or 13567, but not finding the 1 or 13. There is no scroll bar or an option to sort by Patient Number either. Any suggestions how we can do that? Thank you in advanc...

Sounds good to me, thank you for testing it Dr. Sparks, I will call your support Monday on both issues, this and the Payment. We are running into a third one potentially, where when we create a PreAuth, when we create TP with particular clinic, and this clinic is different from the clinic associated...

Can we add it as a feature request or as a big. I don't think it works, though it would be nice and logical, IMHO.

my apologies

it is 6.9.20

Dear Jordan, When we create a payment from private pay, we choose Clinic. The click OK button. If you open this payment again the Clinic shows 'none'. Furthermore, in deposits, this payment shows up when all clinics selected, but does not show up when you select the one you selected when creating a ...

Thank you Dr. Sparks,

I will have to doublecheck and test the scenarios.

Assuming this works properly in procedure, i.e. in procedure place of service is the same as default for the clinic, should it default to the same place of service in Claim as well?

TIA,
Igor

Dear Dr. Sparks,

When we setup clinics we choose 'Default Proc Place of Service'.
When we create procedure, the value of that field does not default to what we have selected.

Should we do something differently, or this is a known issue.

Thank you in advance.

Igor

Makes total sense! This is much more elegant, IMHO. Thank you.

Dear Dr. Sparks,

Just upgraded to 6.9.20, and the drop-down for clinic selection is not active anymore, is this a feature or a bug?

TIA,
Igor

Thank you.

Thank you Dr. Sparks,

Should we expect certain number of patients, where the database becomes too slow?
What is the biggest that you customers are running?

TIA,
Igor

Dear All,

Any suggestions on how best move/purge from database older patients with their records, procedures, images etc.

TIA,
Igor

Thank you Dr. Jordan!

Dear Dr. Jordan, thank you for the suggestions. I would truly appreciate your feedback to what we did to make sure we did everything correctly and did not inadvertently stumbled upon a non documented feature or an intricacy that we are not aware of. Many thanks in advance. We have somewhat special s...

Thank you Jordan, appreciate it.

Meanwhile, we will try to import the data directly into patient table (et al) via either SQLYog tools or a small C# standalone program... please let me know if you think we are 'wasting' the time.

Yours,
Igor

Dear Dr. Jordan, I was wondering if you have any suggestions for us at this point...

TIA,
Igor

No, this was version probably of October 2008, and we are usually up to the latest stable version. We have SNFs giving us mostly paper/fax, therefore we have to re-enter anyway... so we 'dropped' the requirement. Now, we have one that is willing to share the data. They are flexible, and offer either...

Hello, I recall OD used to have an option to import text file with paient data. Does not appear to be there anymore... Can you please let me know what it was replaced with, if any? We using the program to server SNFs and have to work with rather large numbers of patients... Is there an import functi...