Open Dental Forum

drmaximus

Doesn't crash plan encrypt the data before it even sends it? All that HIPPA requires is the data is encrypted

drmaximus

Not sure about Sinology but I've read ppl running mySQL DB's (not specifically OpenDental) on freenas pretty easily but not sure how that would work in your situation. I would check the freenas support pages if that would work for you...

drmaximus

I have a linux box on the network and would like to run open dental client in wine has anyone gotten this to work?

Thanks!

drmaximus

Skip the raid and use VMware to run your server in a virtual machine and easy to have rock solid backups avail in seconds on another computer if computer crashes.

drmaximus

I'm using the one built into OpenDental. Not sure what I am going to do about controlled substances as that we cannot eprescribe

drmaximus

I think I may have found a solution. IF ALL my patient data is in a virtual machine and that virtual machine is encrypted does that satisfy the HIPPA requirement? Trying to get away from using bitlocker or file vault so I can access files in both OS's.

drmaximus

I have a mac at home and windows at work. IF I want to bring files home with sensitive information on them, patient notes, etc. How can I encrypt the files so both computers (Mac & Windows) can read them. Windows uses bitlocker which doesn't work on Mac and Mac uses FireVault which doesn't work on W...

drmaximus

I am trying to send out treatment needed letters but the treatmentplanprocs static text displays prices along with the treatment. Can I get a static text treatmentplanprocs which does not include fee amount as a lot of patients have insurance and I don't want a bunch of phone calls asking for insura...

drmaximus

I also ran into this problem and I have been looking at EDS which seems to offer a better option but have not signed officially yet.

drmaximus

Anyone using EDS and/or feedback?

drmaximus

Thinking of switching to EDS. Just spoke with them and they are 88% working with OpenDental where even the payments submitted through ERA will be autoposted.

drmaximus

Does dentalxchange support ERA's

drmaximus

Is there a 3rd party billing/EOB posting company that works well with OpenDental. My front desk is getting overwhelmed and I would like to out source this. Anyone else do this?

Thanks!

drmaximus

Something doesn't seem right. We have the same setup and no problems. I am the owner/treating dentist and my NPI is listed as billing dentist and the providers NPI (mine or my associates) is listed under treating dentist. Who is rejecting the claim? Is it Delta or the Clearing House? I bet its the c...

drmaximus

Not Sure who writes the software but it says Patterson all over it and sold as Patterson dental imaging v17. Called tech support and now they are saying it crashes because I don't have a default printer setup as I use log-mein in and it changes the default printer from time to time. but they could n...

drmaximus

I have an all in one machine as my kiosk but we are getting busy and now often times I find people waiting on the kiosk so I want to add another. Problem is I don't have space. Has anyone tried Dells XPS 18" tablet computer or similar?

drmaximus

I have the Schick 33 elite and use the Patterson imaging software. Image quality is almost as good as it gets, the filters they use are incredible. Bad news is patterson imaging crashes at least once per day on a workstation requiring a reboot. Tech support will blame everything but their software, ...

drmaximus

How do I fix the problem scenario: 1. New patient calls and schedules appointment for cleaning and exam, front desk makes the appt and puts in planned procedures Prophy and exam with standard fee schedule 2. Patient arrives day of appt, provides insurance information, and correct fee schedule is sel...

drmaximus

Canada has had them for awhile. I am guessing with the security breaches they will start popping up in the US more often. It looks like a SIM card embedded on the card. We will have to probably upgrade our card readers...For now when we come across of these we just manually enter the number.

drmaximus

We are having a problem tracking who changes appointments from left message to confirmed, etc. If they actually open the appt up and change it its status than its recorded in the audit trail but if someone changes it from the quick menu by just highlighting the appt and using the buttons on the righ...

drmaximus

I have patterson imaging and that crashes while trying to use the camera as a twain source.

drmaximus

I got a new MD-960U camera and installed the drivers and it works with OpenDental images as a twain driver. But I can only take one photo at a time and than I have to go back to the computer. Has anyone developed or found a way to take multiple images and store them in OpenDental at a time--each tim...

drmaximus

Patterson imaging v17 (the latest) also seems to crash a lot in Open Dental and you have to click through several error dialog boxes before it will let you regain control. When I talk to Patterson they say the imaging software is working fine and its something to do with my network. Although everyth...

drmaximus

The router is capable of doing OpenVPN which would get me the 256bits of encryption just in case

drmaximus

I got a shiny new ASUS RT-AC68U router and noticed it has a built in VPN server function. Could I set this up and have open dental installed on my computer at home and access everything at the office or is this too slow and not worth the hassle? I currently use logmein but noticed the router can do ...

drmaximus

Make a backup and try it. Cant hurt if your database is saved in another location.

drmaximus

Yep. I have the same issues with insurance companies

drmaximus

So we now have patients filling out web forms but they lack the signature, is there anyway to resend the form out to the kiosk when the patient comes in so they can sign it after we download it? or do we just send them a new form and the information will be automatically propagated and delete the on...

drmaximus

Awesome!

drmaximus

Quick question, I ran the database maintenance and it says: "Scheduled appointments with completed procedures attached: 150, including:" and it lists only about 10 patients or so how can I get the complete list so I can fix all these, or do I have to them 10 or so at a time? I checked query examples...

drmaximus

I searched but did not see this specifically, I remember using a dental program in residency where I could right click and it had options such as: "Allergies" "Patient name" "Medications" "Previous note" etc.. and it would take the information already inputted and paste it into my note or copy the p...

drmaximus

I use a 29" monitor but I scale my OD box to half the width and have my imaging open on the other side so I can see xrays while I write notes

drmaximus

Forgot to mention running window 8.1 pro

drmaximus

I get the following error all the time, can someone tell me how to fix it: When I click the chart module I get the following error, randomly, doesn't happen all the time: "Application attempted to perform an operation not allowed by the security policy. To grant this application the required permiss...

drmaximus

What is the best interface for the staff to access the wiki page? By just going to tools --> wiki or is there some other way as I dont want them to change it.

Thanks

drmaximus

It's an ASUS M4A79XTD and with my google search, appears that it does not have tpm. So maybe truecrypt with win7 is still the way to go. I can format the disc and create two partitions like doctordoom recommended and encrypt the partition where mysql and opendental will be installed. I don't really...

drmaximus

Is there anyway I can protect my network from someone plugging into the router/switch or Ethernet jack and going to the shared A-Z folder and downloading all the info?? We keep insurance card info in there and want to protect that. How could I do that?

drmaximus

Just went to a virtual server and I am using vmware player plus. I am using a dynamic disk in the virtual machine. How do you handle the encryption of the disk or do you not encrypt? Is their a way to password protect the virtual machine? I want to basically just satisfy the HIPPA req

drmaximus

Solved the problem. I created a blank file in notepad named Patterson imaging.Ini and copied it over to c: with administrative privileges and now it works fine.

drmaximus

I installed windows 8 on one of our machines and we have patterson imaging bridged through and I got the following error: " The patterson imaging INI bridging File "C:\PattersonImaging.INI" could not be generated. Please be sure you have the proper read/write permissions and retry the operation" I t...

drmaximus

I second using TrueCrypt as a container for transporting secure files or uploading them to the cloud as an extra layer of protection. Encrypting your whole HDD can get messy with TrueCrypt if you have a crash, other programs are better suited to encrypt your whole HDD (easier recovery) if you want t...

drmaximus

I am trying to uncover some missing funds and I noticed that the audit trail doesn't show when an invoice has been printed. I am tyring to rule out someone taking cash and then changing an invoice later to reflect a smaller amount and them possibly pocketing the difference. Is there anyway to show w...

drmaximus

Do you run a domain in this setup or peer to peer? Also for step 4 I think it's unneeded to have one of the pieces on a flashdrive because the data is contained in a truecrypt container. Having a trucrypt container is more secure in my opinion that the Mozy and Crashplan backups, unless those are a...

drmaximus

Thanks solved the problem

drmaximus

Here is my backup scheme, I am looking for feedback: 0. Computer HDD is in RAID mirror 1. Crashplan backup of Database, images & xrays to their online servers and local external HDD 2. Mozy Pro backup of database, images & xrays to their online servers 3. ShadowProtect backup of entire disk drive im...

drmaximus

I don't have access to the images folder right now is there a way to "trick" open dental into thinking it's there so I can access the database? I don't need to view the data in the images folder

drmaximus

I am trying to open a backup copy of my database but the program keeps asking me for the path of the images folder. If I try to click past it without giving it a path it says can't find A-Z folder and closes. Is there anyway to just open the database without the images folder as I do not have that a...

drmaximus

We have the incomplete notes report built in to the system. Go to Reports>Daily>Incomplete Procedure Notes For record, an incomplete procedure note is a note with quotation marks and no entry in between them, which looks like: "" To make this note complete, either add text in between the marks or r...

drmaximus

Is there a way to do a query to produce a list of incomplete notes by provider or hygienist? I couldn't find one and not sure if this is possible

Thanks!

drmaximus

That didnt work, so I fixed adobe. Here is what I did. Open Adobe goto edit --> preferences Goto security enhanced under privileged locations add your A to Z image folder location. Click ok Turn off enable protected mode at startup (I dont open anything but opendental images on my machine so not an ...

drmaximus

So I got rid of adobe acrobat and replaced it with PDF X-Change which is 20 times faster--acrobat was taking upto 20 seconds at time to open a PDF. Can you some how make opendental use that and display it in the window to the right. I can use it but I have to double click the file, it doesnt open on...

drmaximus

Is there anyway to export a patient (demographic data, chart,insurance, statements) and import them into another database. Sometimes we have patients flip flop between offices.

Thanks!

drmaximus

We only use PDF's so not sure how others would load. It seems to have improved slightly if I leave adobe acrobat open in the taskbar.

drmaximus

Not sure why this happens now but we upgraded to Adobe Acrobat Reader XI and now there is a significant lag before the images show up in the preview pane in the images section. Anyone else experience this or find a work around. It used to be almost instantaneous. Thanks. Using OD version 13.2

drmaximus

I use Dentalxchange payconnect. I used to use Chase Paymentech. The main reason was the integration with Open Dental. Pros: 1. Matched my 1.58% ADA fee rate from paymentech 2. Works within opendental - added a USB card swiper from ebay for $45 and now the front desk can swipe cards 3. Batches are pr...

drmaximus

I updated my opendental software and I accidentally clicked the "cancel" button when it prompted me to optimize my tables....do I need to worry about this? I usually click ok to it.

Thanks

drmaximus

Expanded meaning all the text of my procedure note is listed along with the date, procedure, user, signed/unsigned, etc. Collapsed meaning I have unticked the proc note box and it displays only the date, procedure, user, etc -- but does not display your actual note. It displays what is signed only w...

drmaximus

Just updated from version 11. I noticed in chart view now that my progress notes only display "signed" when they are listed in the expanded view. Not sure if this is a real bug but in my previous version it would still show if a note was signed or not in the collapsed view.

Thanks!

drmaximus

For everyone using crashplan do you have to STOP the mysql service in order to back it up or is crashplan able to backup up all the files while the service is running? I am thinking about switching from MOZY. It seemed Mozy was able to backup my database while the MYSQL service was still running.

drmaximus

Thanks! This is perfect. The planned appt is what I needed.

drmaximus

Does anyone have a template of a buck slip or similair to give to the patient at the end of the appt so the front desk knows what to schedule next and how much time? Or does everyone else use another way to communicate this info to the front? We tried tasks but that did not work through opendental f...

drmaximus

Is is possible to make the following query: I need to count how many encounters I had with patients in 2010 to 2011 with a specific type of insurance It would be even better if I could also specify how many encounters I had in 2010 to 2011 with a specific type of insurance and a billable procedure w...

drmaximus

We setup dummy no charge procedure codes for referrals that will show on the treatment plan. We still use the "referred" status for the actual procedures on the teeth we're referring out, but with these codes we can at least see something on the treatment plan. REN - Refer to Endodontist - N4201 RO...

drmaximus

I use my autonotes to place a "" in the field once the note is set complete and than that indicated the note is incomplete until it is removed. Nice little feature. I wish there was a way to ignore past notes that may have been overlooked which are incomplete and time-locked in the report which prov...

drmaximus

I like the Epson Workforce 840 wireless inkjet and for scanning I use a Snap Scan by Fujitsu -- super fast and I just import the PDF files into opendental.

Hope this helps!

drmaximus

Thats a work around but requires a lot of entry, can I request a feature: a "show" check box for "referred out" like they have for fees under treatment plan?

drmaximus

Is there a way to display procedures that have been marked "referred out" in the treatment plan view so when I print it out they can see what is referred out?

drmaximus

Never had a pharmacy call about the DAW box, I just added a checkbox at the end of the RX and static text dispense as written. It seems they were only concerned about the sex and I fixed that using the advise above....Thanks for all the help.

drmaximus

In NY you can order special Rx paper from DOH and print your RX on that. Its serial numbered.

I just added a static text field "M / F" and I circle whichever one for now.

drmaximus

Is there anyway to customize the Rx sheet so I can put the patient sex on it? My local pharmacy called and said my rx were not up New York State standards due to the lack of patient sex on the script. Under sheets I do not see a field for patient sex.

Thanks!

drmaximus

That sounds like a great solution!

drmaximus

I am using version 7.6 and I understand if anything changes in the consent form it goes to invalid signature...unfortunatley my staff sometimes accidentally open these up and something get hit... Can we make it so that when you click on create PDF it saves a copy directly into the images of the form...

drmaximus

I had the same problem, I just copied the directxdll's into the folder from my older versions directory and everything worked again. Hope this helps.

drmaximus

How do I setup opendental so it charges a $5 copay per visit for my patients as our state program requires I collect a $5 copay per visit. I have set it to Medicaid Flat copay but where do I specify the amount.

Thanks

drmaximus

Is it possible to do e-prescribe prescriptions in Open Dental using surescripts or RxHub? If I do this in NY they offer a valuable incentive for implementing this into your practice.

Thanks!

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