Open Dental Forum

bpcomp

And the Open Dental data comes through OK? I just know that there are issues with trying to backup a live database and I'm surprised that this would work on a live database.

bpcomp

So I do not have the programming skill to make this happen, but I know all the parts exist and it could be done. My idea is that you could click on an appointment and your plugin would be able to create a QR code for that appointment which you could display on a kiosk for the patient or be able to p...

bpcomp

Looks like this handles the A-Z folder. How do you handle the database?

bpcomp

We use it every day. The main thing is it helps us in the front office to save time typing. I can type "lmn" and hit space, autohotkey will expand that shortcut to "Left message for next day reminder." I can hit control + shift + s and autohotkey will focus OpenDental and then click on the select pa...

bpcomp

I'm sure it could, you would just have to write the script that performs the actions.

bpcomp

Using a computer with XP on it for patient data is a HIPAA violation. A vulnerability could be discovered and XP does not receive updates to address new vulnerabilities so it puts you in violation territory. This is also going to be true for Windows 7 and Server 2008 as of January 14, 2020 when they...

bpcomp

http://www.opendental.com/manual/conversionsmerge.html

As far as I know, there is no tool or functionality that would allow for doing it yourself.

bpcomp

I'll throw in a shout out for the built in wiki. We use it for documenting all kinds of things.

bpcomp

Yeah, we have no issue with our USB intraoral cameras, it's the Schick USB sensor that gives us problems.

bpcomp

We have all our main referrals as sheets. We can print a referral to Dr Badgums on their referral slip, and it's saved in the patient's chart. No need to scan it in. We use the patient portal to send secure communications to other offices. Make a patient for Dr Orthodude and send secure webmail ever...

bpcomp

Totally agree about the USB stability. The main reason I virtualize the workstations is that it makes recovery SO much easier and faster. If I can copy the VM over the network and then boot with domain joined and everything fully configured, I can have any workstation in the office back up and runni...

bpcomp

I found something that may work for you. If you have a billing type for inactive patients, then you can create an automation that will give a pop-up anytime a patient with the billing status of inactive is selected. This would require you to go through and set all your inactive patients to have the ...

bpcomp

Lots of good questions. When I say that Windows can't talk to Linux, I don't mean networking, I mean file systems. Unless you install something in windows to allow it to read an EXT4 file system, then Windows can not natively read a Linux hard disk. If the disk can not be read by Windows, it can not...

bpcomp

We've been running the server and workstations in our office as virtual machines with VMware Workstation and Player for 5 or 6 years. We run Linux as a host and Windows as the guest. The specific virtualization issues I've had have been problems with USB based xrays working in the VM. Those were hit...

bpcomp

I run multiple copies whenever I'm stuck one screen (entering long note, etc) and then need to look up another patient really quickly (phone call comes in).

bpcomp

The Prolom software appears to be Czech in origin. I have a lot of questions about it. Is it a 300 € site licence or per computer? How does support work? I would need English support, but what language is tech support in? Because the interface is in a different language, it's hard to tell from the v...

bpcomp

Glad you got it resolved. Good luck with the rest of your migration!

bpcomp

Sounds like you are getting out just in time. Copy what you can out of the images folder and then trace which file(s) is giving you the error. If it is just an image for John Doe, try to see if you have a copy of that one file on an older backup and replace just the one file on the new server. If th...

bpcomp

So you are getting the error on the new server? You should definitely run some disk health utilities and make sure everything is good. If the error originated on the old server then I wouldn't stress to much about it since you are retiring that machine.

bpcomp

The problem that I'm concerned about is that anytime I've come across an error like this where the file name is a bunch of random characters and is too long, there is usually an underlying disk error leading to disk failure. Please check the health of the disks on your server and see if any scans co...

bpcomp

Capture a dummy pano in the correct patients chart. Use www.gimp.org and copy the user info from the dummy pano and paste it over the patient info from the correct pano. Save to patient's chart. Gimp gives control over compression rations, file formats, etc.

bpcomp

The measurement would be dependent on your sensor size and several other factors. Most xray imaging programs have measurement tools built in. I think you should look at your xray program to see if it has those features.

bpcomp

We don't write a lot of scripts in out office, maybe 1 or 2 a week. Can you please explain what makes eRx so helpful for your office?

bpcomp

Perhaps it wouldn't be a good fit, but what if you create a custom patient field and custom queries based on that flag. In our office I created a short call list custom patient field and then a query like SELECT p.PatNum, LEFT(WkPhone,16) AS WkPhone, LEFT(HmPhone,16) AS HmPhone, LEFT(WirelessPhone,1...

bpcomp

Windows 7 will hit it's end of life on 01/15/2020. After that point, it will no longer be considered HIPAA compliant because it is not receiving regular security updates. You could use 7 for a couple of years and then switch to a newer OS but why go through the hassle of a conversion that you could ...

bpcomp

We do use AHK more in the front office where I work but I've also set up things for the back office. Before OD had an option to clone previous perio charting, all the probing depths had to be entered manually. I created an AHK script that would ask how many teeth and then blast out 323 that many tim...

bpcomp

We use autohotkey to speed up the front office. I have keyboard shortcuts that will bring up the select patient screen, insert a date and time stamp etc etc. Here is a link to some example code I wrote. https://pastebin.com/LzgXxZ68 We really like text replacement: ::lma::Left message saying I neede...

bpcomp

There are a lot of things that are good about OD, it just depends on what you find important to say what is better about one program vs another. In our case, OD is better than Dentrix because it is so small and doesn't require as much computing power to run. If we had stayed with Dentrix, we would h...

bpcomp

We have our OD and Domain controller as the same virtual server. Both domain control and OD are mission critical so if either were to go down, the office is down. It is putting all your eggs in one basket but it is also less eggs to worry about. Only one server to update, backup, etc.

bpcomp

Is there a way to turn off the search for openings dialog? We have multiple providers and there are too many exceptions for that screen to be of any use when scheduling. As it stands it's just something that pops up and gets in the way and we have to spend a click getting rid of it.

bpcomp

Jsalmon's solution only works if you have email setup within OpenDental and you aren't concerned about sending the referral insecurely. When we create a PDF from a referral, we have to option to "save as". The keyboard shortcut for save as is Ctrl-Shift-S. If that doesn't work and you want another w...

bpcomp

This post makes me tempted to add some codes to our system, like an ID-10T code, but it would probably create more problems than it solves.

bpcomp

In almost every virus scanner, there is an option to ignore certain directories which it looks like you are going to do. We have always set our anti-virus to ignore our practice management if for no other reason than preventing slowness. We also limit the antivirus from scanning network drives. Ther...

bpcomp

We use a Linux host with VMWare workstation hosting Windows Server 2008 for our domain and serving up Open Dental and our imaging. I chose Linux for it's stability, low resource usage, it's free, and I'm more familiar with it. I wrote some bash scripts which handle all my backups. It mostly breaks d...

bpcomp

You need custom queries. Look at this page for examples http://opendentalsoft.com:1942/ODQueryL ... yList.aspx.

This page describes how to run the query http://www.opendental.com/manual/queryrun.html.

Good luck.

bpcomp

There are several discussions throughout the forum on backups. Here is one that goes through our process.
viewtopic.php?f=1&t=5544

bpcomp

I have not tried the PC Stick with Open Dental but one of the selling points for Open Dental is the fact that it will run on our slower and older hardware. This means we only have to replace computers as they die instead of buying all new computers just to be able to run the latest version of other ...

bpcomp

There is no defined "have to" one way for doing any HIPAA security. The way I have heard it and look at it is that if you are doing above and beyond the minimum for protecting your patient's information, if you have a breach of any kind, your penalties will be minimal or not have any penalties. For ...

bpcomp

We use the supply system built into OpenDental and it meets all of our needs. I'm not familiar with any other systems. Is there something you need that is beyond what OpenDental has built in?

bpcomp

In your system root should be a file called Dimaxis.ini. This is where you edit Dimaxis and Romexis connection settings. You can usually go to start and then run and type dimaxis.ini to open the file. The usual culprit is the password. Look for this section: [ODBC] DSN=tcpip 192.xxx.xxx.xxx 1313 UID...

bpcomp

Everybody is going to have their own opinion on what the "Best" way is and the short answer is whatever works best for you. I would recommend setting your server up as a virtual machine and making a copy of it every night. If your physical server goes down, you can boot the virtual server on any com...

bpcomp

A more correct answer is that it is easier to be HIPAA compliant with a server and a domain but is not specifically a requirement. A server gives the most stable and reliable network and the easiest way to set and administer your security policies on all of your computers from one place but it is no...

bpcomp

Hey vsuite, check out this site and look at the bottom of the page for the section labeled "Designating a Master Browser" http://www.quepublishing.com/articles/article.aspx?p=1247725&seqNum=4 If you don't have a Domain and just have a workgroup, I've seen the domain master browser issue wreak havoc ...

bpcomp

The most we would lose is one day of data with the crypto virus. My server is a virtual machine running on a linux host. Every night I have a script that clones our server. From then on our full server with domain and all our patient data and xrays are moved around to a backup server and then an enc...

bpcomp

If you go to the family module and look in the patient information area, your new feilds should show up there. If they don't, go to (Setup/Display Fields/ChartPatientInformation) and move "patfields" from the available column into the showing column. You can now do custom queries. SELECT * FROM patf...

bpcomp

Well from a technical aspect of possibility, OpenDental doesn't have a standard calendar import export function. My best guess is that you'd have to write a custom plugin but it would be possible. I'm trying to think of a work around way that doesn't involve writing a plugin from scratch. In all my ...

bpcomp

I did not know about the quick paste notes. Thank you for bringing them to my attention. It seems though that the limiting factor is it will work only in text boxes that support it. AutoHotKey will work anywhere on the computer.

bpcomp

My first biggest concern is this sounds like a huge HIPAA violation. What is to prevent patient A from seeing the personal details of patient B's appointment? Open Dental offers this functionality with security for an additional fee. http://www.opendental.com/manual/fees.html It's called WebSched. W...

bpcomp

I use AutoHotKeys to make my own keyboard shortcuts. One of my favorites is selecting a patient. Control+Shift+s ; Click on the select patient dialog. ^+s:: IfWinExist, Hubrich Open Dental { WinActivate ; Automatically uses the window found above. WinMaximize ; same Click 75,55 return } else { run %...

bpcomp

The requirements on keeping PHI vary from state to state as I understand but after 7 years in most places you are not required to keep records. In a paper office, you would destroy records older than 7 years and most people would argue it's a physical space reason but I'll make an additional argumen...

bpcomp

I hadn't thought about it before but this would be something useful to have and I'll second the question about it a tool could be made.

bpcomp

Go to (Setup/Appointments/Appointment Views) Edit your view and then look at the section labeled "View Provider Bars" on the bottom left. As you select provider bars, they will show up on the left side of the appt schedule with all the x's and /'s.

bpcomp

I'll second the virtual machine method. We make nightly clones of our virtual server which are stored in a Linux environment copied over a Linux network to a backup server. The Windows environment does not see or talk to the Linux backup machine so there is no chance of the crypto virus messing with...

bpcomp

Use custom query #756. Adjust the FromDate and ToDate to match the time period you need. Check out http://www.opendental.com/manual/queryrun.html to help you if you haven't run a custom query. /*756 Time Card summary for all Employees with days worked and avg hours per day*/ SET @FromDate='2013-10-2...

bpcomp

Try running the database maintenance tool to see if that helps fix he problem. (Tools/Database Maintenance)

bpcomp

One of the big arguments for switching to OpenDental is our office was the much smaller hardware requirements. What this means in practical terms for us is that we didn't need to spend 20K upgrading all the hardware in the office so that it would be powerful enough to run Dentrix G5 (latest version ...

bpcomp

If they were using MacPractice then can I assume that all the computers in the office are Macs? If so then you will also need to consider that Open Dental is a Windows program and you will need Parallels, VirtualBox, or something of that nature. I'm sure the Mac users in the forum can give you a bet...

bpcomp

Again the power setting may be set for the wireless but not the wired connection. Might be an IP conflict. Might be a bad cable. Might be a bad wired connection on the laptop. So then you set up experiments to isolate the problem. On the software side, try changing the IP that your laptop uses manua...

bpcomp

Is it only the new laptop giving you the slowness problems? If so does it change if you are connected wired vs wireless?

bpcomp

There are a couple of things to look at. First is network card sleep. On the properties for the network card, there is an option to allow the computer to put the network card to sleep. http://s16.postimg.org/a9fnotlhh/power_saving.png You want to have that disabled like I do. Next thing I would look...

bpcomp

There is no automated way to do it that I'm aware of. I'm guessing a query could be made that would have to have a special flag for those accounts and then it would check the appointments and list any that don't fit the recall conditions. It would be fairly complex to write that query and beyond my ...

bpcomp

As you saw, you can show production on the schedule but there is no easy way to show co-pay. I did think of a work around but it's rather clumsy and inelegant. What you would do is create a patient field by going to (setup/family/patient field defs) and creating a new patient field for currency and ...

bpcomp

I agree that the first go round would be more cumbersome, but every subsequent time would be more streamlined IMO. We've had several instances where a patient had inputted the appointment data into their calendar wrong and showed up on the wrong day or didn't show up for their appointment. I think t...

bpcomp

Well it looks like there is already an issue

bpcomp

So I had this idea today that we could have a QR code generated for a specific appointment at checkout so that patients could just scan the appointment directly into the calendar on their phone. I've done a little looking into this and I think the best approach is as a plugin. I haven't looked at th...

bpcomp

Well it sounds like pdf support needs some looking at because I won't upgrade to the latest Adobe reader in our office until this issue is resolved. Thanks Jason.

bpcomp

It looks like Adobe is hard coded to be the reader for OpenDental. Any option for choosing an alternate pdf viewer like Mupdf or SumatraPDF?

bpcomp

I tried your steps Jay but no success. I have to uninstall Reader DC and install the old Reader 11 to get it to work again.

bpcomp

We backup the whole virtual server but it wouldn't hurt to do a separate data only backup.

bpcomp

I don't know if this would come even close to being an acceptable solution, but you could do twain capture as a scanner directly into OpenDental's imaging module. You wouldn't have mounting or several other "xray imaging software" features, but it would work.

bpcomp

Many vendors charge an extra fee for their twain drivers. They are not considered free use and are thus not freely distributed. I have never heard of any list of twain drivers and I doubt one exists. I'm thinking your best bet is an imaging application like Patterson Imaging that would have links to...

bpcomp

My brother helped me out and came up with this query for getting daily totals.

Code: Select all

select paytype, sum(payamt) from payment where paydate = '2015-02-24' group by paytype

Have a good day.

bpcomp

I poked around a bit and did not find a workaround. I believe that the permanent tooth limitation is coded into the program and you'd have to speak to OpenDental about changing that limitation for that procedure code.

bpcomp

So if you run the query SELECT * from Payments you will see all the payments in the system. Move the radio button from human readable to raw and look at the PayType column. Our credit payments are 304 and our cash payments are 303. I whipped up two quick queries to give a total for each day. SELECT ...

bpcomp

Yes it is possible. Have you looked through the Query examples yet? http://opendentalsoft.com:1942/ODQueryL ... yList.aspx

If you can't find a query that does what you want, it is possible to write one or have one written for you.

bpcomp

Like I said, I'm not a lawyer, but it is my understanding based on stories I've heard of court cases etc. If you really want to know the answer then I recommend that you contact your lawyer and find out.

bpcomp

I am not a lawyer but my understanding is that any automated signature has no chance of standing up in court. Same for being the use logged in etc. The only chance you have is with an actual signature originating from a legally admissible signature device.

bpcomp

That is great news and I hope it comes through quickly for you.

bpcomp

So as for limiting when they can clock in, I looked around but didn't find anything. As for having this problem once a year, you gave your talk and that's final. Next person who violates the rules (even if it's 3 months from now) you give them a write up or however you handle personnel issues. No mo...

bpcomp

If you have employees who are doing time theft, then restricting when they can clock in is not your main issue. You main issue is time theft and I would present it to them as that and explain that if they break the rules then they will get a warning etc until they are let go.

bpcomp

There is no built in automated system for keeping track of inventory of items you sell. There is a section for supplies and inventory but it's not tied to sales and quantity wouldn't update when selling to a patient. After thinking of workarounds, my best thought is to have someone make it in a plug...

bpcomp

Is there a reason not to just use USPS? https://www.usps.com/business/web-tools ... mation.htm

bpcomp

Sounds interesting. I see that USPS has an API for address verification, which I wasn't aware of before. If you do develop this as a plugin, I'd be interested to see it.

bpcomp

Change the treatment area for that code from "Tooth" to "ToothRange" under (lists/procedure codes). Then you can select two teeth and code out for the D1515.

bpcomp

So it looks like you are capturing into OD and not using an external Imaging application. Currently OD's functionality to act as an imaging application is limited. In the newest version of OD, there is the possibility of importing patient images into the sheets framework and you maybe able to create...

bpcomp

Are you capturing the panos into Open Dental or using other imaging software for patient images?

bpcomp

Well I actually considered a cluster and bare metal virtualization, but I wanted a fairly simple setup in terms of being able to walk someone through it over the phone or having any IT company be able to come in and get the office back up and running. Copying and booting a VM from VMware workstation...

bpcomp

I run the server as a virtual machine with a Linux host. I have scripts that will suspend the server and clone if over to our backup server which also plays movies for the kids. If the main server ever takes a dump physically, we boot a copy of the virtual server on the backup machine and have the o...

bpcomp

idrive handles online only. We have a different backup for local backup.

bpcomp

I re-shared the file for Maye at http://www.adrive.com/public/5fKqEP/Ope ... ortcut.exe. I'll have to find a more permanent solution for hosting the file later.

bpcomp

https://www.idrive.com/idrive-for-mssql-faq.htm My understanding is that idrive will automate the dump file creation and back it up under windows. It will also do real-time backup using either VSS or something like VSS. With backup of a hot database under VSS, there still exists the possibility of e...

bpcomp

You should decrypt with truecrypt first and then you can use bitlocker.

bpcomp

Sorry Justin, what is BAA?

bpcomp

iDrive explicitly works with sql.

https://www.idrive.com/idrive-for-mssql-faq.htm#ms711

bpcomp

My previous research into Crashplan was that they didn't handle backup of hot sql databases. They recommend to do a sql dump for sql backup. They suggested that it might work but they said it was iffy to try and backup the data hot. That factor may have changed http://support.code42.com/CrashPlan/La...

bpcomp

They explicitly state that they can backup hot SQL. I asked about continuous backup of the databases and they said they don't recommend it because you lose the advantage of the versioning (all the versions happen in one day). The versioning is not an issue for me because I have daily backups that sp...

bpcomp

So I just did some homework on them and found that they are Hipaa compliant if you set up with the private key encryption. The best answer I was able to get on if it would work with our Patterson Imaging database is that it should work and we can do a 15 day trial to test it out. I'm probably going ...

bpcomp

This is probably going to be a pain but I would look at each procedure in that account from the account module. When you open up a procedure, there will sometimes be extra entries at the bottom in the "Insurance Estimates and Payments" section. I've seen them generated by starting a claim with one i...

bpcomp

Another option is to create and set a new billing type (setup/definitions/billing types) for people on financing and then exclude that billing type when running your aging reports. (When running aging report, just uncheck the "all" box under billing types and then select the types you want to run) I...

bpcomp

Somewhat of a workaround still but you can have two Open Dental windows open. Have your unscheduled list in one and look up your patients in the other.

bpcomp

Given the nature and complexity of your question, I'm going to recommend that you ask over in the advanced section. I don't have the skill but my guess is that you would use a plugin to make it happen. Plugin hook requests can be made in the developers forum.

bpcomp

I am constantly trying to find ways to automate and make the day to day tasks just a bit quicker and easier. I've ended up using AutoHotKey to manage a lot of this. The latest addition to our automation is a script that will enter 323 as many times as requested for Perio charting. When you have a ro...

bpcomp

Patterson Imaging has an integration issue with OpenDental. It apparently doesn't link to the patient based on patient ID but on some other combination of data. Long and short of it is that if you have a patient without a SS# (child) and you rename them, then a new patient is created in Patterson Im...

bpcomp

If you are not comfortable setting up network, xrays, etc.. then you should get an IT professional to help you. The best bet is to go with one that does a lot of Dental offices because they are going to be familiar with setting up digital xrays and what not. This is not the cheapest route but if you...

bpcomp

Another option is to use AutoHotKey. http://www.autohotkey.com/ All you need is a script that goes like this ^l:: SentInput Bruxzir crown, 4 coats die spacer, very light in occlusion, no occlusal staining return When you load that script up then any time you hit the control key and the letter l, tha...

bpcomp

Look into autonotes.

http://www.opendental.com/manual/autonotes.html

If that doesn't fit the bill then reply back and I'll offer another solution.

bpcomp

This might be left field but it might be worth a shot to try Wine under Linux for the XP only application. You then gain the security of an actively updated OS. You could still run it as a virtual machine with a private virtual Lan.

bpcomp

We have PCI compliance through our CC processor also but it is a different company. The best I've figured out is that if you are taken to court, you have procedures in place to not get you in trouble and you can show how you review and do those things. I think it's also something that possibly limit...

bpcomp

We just got the Brother QL-710w which is wireless and means that we can print from any computer and don't need a computer to be a print server.

bpcomp

Looks like there is a feature request for that. Look at request #217.

To learn more about feature request's, see this page:
http://www.opendental.com/manual/featurerequests.html

bpcomp

My guess is graphic settings. You can try this: (File/Graphics) Check the button that says use OpenGL. Check the "Hardware Acceleration" box, the Use "Double-Buffering" box and then the "Show All Formats" box. Select option 4 and then say OK. Now test for stability and speed. If this doesn't work th...

bpcomp

Read this page for computer requirements.

http://www.opendental.com/manual/comput ... ments.html

You shouldn't need to download mysql. I believe the installer handles getting mysql installed. Windows 7 should be fine for the server with 3 workstations.

bpcomp

Add block outs or define the date as a holiday in the schedule setup. The day will appear a different color on the schedule when viewing appts. As for "pre-defined", your best bet is to write a script and sql query that scapes public holidays off some public calender and then injects blockouts for t...

bpcomp

I think that is something you would need to do a feature request on. I think it's doable but not in the system yet.

bpcomp

Here is a list of Queries and you might find what you want in this list.
http://opendentalsoft.com:1942/ODQueryL ... yList.aspx

If you really can't find what you want then Open Dental can write a custom query for you.

bpcomp

Hi Jeff, I'm located in Tucson Arizona but I happen to know that if you call Open Dental, they can provide you with some names in your area who might not be active on this forum.

bpcomp

If you get the ACH company ID for withdrawl then you can put a block on automatic withdrawls while leaving automatic deposits in place.

bpcomp

You can not do that backup in the middle of the day while anyone is working. Yes it does stop MySql during the process. If you have any open workstations while attempting the backup, it will give you a warning about which workstations are open. It will also error out or crash and lose data for anyth...

bpcomp

We've gotten one credit card payment so far and we sent it back and demanded a check. They grumbled about it taking longer to pay us but sent the payment out via check. We accept credit cards in our office as a convenience for our patients, NOT for the insurance companies.

bpcomp

Estan, I'm going to recommend that you not do this yourself. As a complete novice, the danger of opening access from your patient database to internet access without being something of an expert in security is a disaster waiting to happen. I am not said expert and would not know how to do it but I k...

bpcomp

You've already answered 1 so I'll move on to question 2. The long and short of it is that there is a plan to integrate with Lexicomp in the future but that hasn't been implemented yet so as of right now an no guess on the time frame either. If you do a conversion then all your meds from that databas...

bpcomp

Fair enough on getting sleep. They are correct that the data is encrypted end to end for Mozy and Crashplan but I'm fairly sure that if an employee (of Mozy or Crashplan) wanted to get access to your files, then they could. With Truecrypt it's pretty much just the NSA who can get your data.

bpcomp

Do you run a domain in this setup or peer to peer? Also for step 4 I think it's unneeded to have one of the pieces on a flashdrive because the data is contained in a truecrypt container. Having a trucrypt container is more secure in my opinion that the Mozy and Crashplan backups, unless those are al...

bpcomp

OK so to use some of these icons you would create your own custom procedure buttons. In Open Dental click (Setup/Procedure Buttons). In the window that pops up you can edit categories to add new ones that fit your needs or add a button to an existing category. Select the "Add" button, this will brin...

bpcomp

No matter how much backup you have, there is always the perfect storm that can over come all of your protective measures. The idea is to have so much protection that it would take a mighty big storm to overcome all of your protection. For KevinRossen I say good job sir. Keep it up!

bpcomp

There are many ways to backup and protect your data. The answer I always give to this question is how many ways can you afford? If you can manage more than 1 way to backup your data then you should. Typically raid 1 is not considered a backup but is more a reliability measure. When you say "switchin...

bpcomp

We just got back from the ADA and I have a lot to catch up on. Once things have settled down I'll make a quick how to for the icons.

bpcomp

In the appointment view, look on the right side for the button labeled audit trail and click that. As long as OpenDental was in use when the appointment was created then the audit trail will tell you when the appointment was created and which logged in user was the one who did it. If you are using c...

bpcomp

I don't believe there is a limitation that only one person can enter checks at a time. It's not as easy or convenient if one person does it but I think it's doable. When you enter bulk checks then all the amounts of claims that don't have checks get pooled into one group check amount. If multiple gr...

bpcomp

There is no encryption that helps when a workstation has been hacked on a live environment. As long as your database is network accessible then there is a vulnerability that files could be copied. This is why security should be approached from a site wide viewpoint instead of concentrating only on t...

bpcomp

So if I take files that have been encrypted and move them to a separate non-infected computer and I'm unable to access them because they are ENCRYPTED then how is this an "unreal alert". Why would I "just remove this virus"? Why would I take any advice from this website you keep linking to which giv...

bpcomp

No matter what, if your data is encrypted then taking a stand and not paying the criminals for the sake of not paying them is just silly if your office data is encrypted and you have no backup or recent backup. Removing the Trojan is just silly when all your data is still encrypted. The only way it ...

bpcomp

I'm available also.

520-886-7575

We are Arizona time. Ask for Benji.
benji@hubrichdental.com

bpcomp

Fogproject looks very nice. I haven't done a comparison but from a quick glance through the main thing that I think separates Clonzilla and Fogproject is that to clone a machine with Fogproject, you need a cloning server on your network. With Clonezilla all you need is a burned CD and a USB drive to...

bpcomp

If you are looking for disk cloning and wanting to stick with open source, take a look at Clonezilla. It's worked well for me the couple of times I've used it.

bpcomp

I remember going through a very similar time with the database conversion as you seem to be going through. I found several things with OD seemed to have as a feature but did not transfer in our test conversion. I took note of every issue I found and worked with the conversion team to get most of tho...

bpcomp

If you go to "Lists/Providers" you can change what fee schedule is used for that provider.

bpcomp

My apologies Dr Hersh. I obviously miss read your original post. Tracking by referral would obviously work great.

bpcomp

Typically the insurance companies would not play well with any modifications to the code. A D1100.1 would probably be rejected. Dr Hersh's suggestion of having a different provider might work depending on how you do it. If you submit to the insurance under a different provider then that creates it's...

bpcomp

It really depends on what what you are trying to track. There are several ways to configure the recalls for different situations. The places I would look at to try and change the behavior is (Lists/Procedure Codes), in there is a check box on each procedure that can change the default "Is Hygiene Pr...

bpcomp

Catalyst may be at version 12 but the driver number maybe different when you really dig down. It's thrown me off before so I thought I'd throw it out there.

bpcomp

Ok, I can see the screen shots now. This is probably a really long shot but I wonder if 32bit DirectX 11 vs 64bit would make any difference. Another crazy idea is to try changing the resolution of your screen to 1024x768 or 1280x1024 and see if that makes any changes. Last idea is to try a different...

bpcomp

"Access denied."

No dice yet.

bpcomp

If you are running Server 2008R2 then you almost certainly have a domain. I would NOT recommend only backing up folders like Open Dental ONLY, this will not retain any changes to your domain. Manny has a good suggestion with the physical to virtual (P2V). That being said, Teethdood's suggestion of b...

bpcomp

Your screenshots require us to log in to our Evernote account (which I don't have). Could you please share the screen shots a different way?

bpcomp

Does tagging on computer 1 propagate to computer 2?

bpcomp

How does Picasa work in a networked environment? I know that adobe lightroom does organization and tagging but it can't run over the network and is only designed to run on a single system.

bpcomp

I agree Jay, automatic assignment is custom written software. I think it's possible with a plugin, but I'm not a software developer to say what is or is not easily done. The biggest issue I see is getting the plugin to recognize that the images that just showed up in the wireless upload folder shoul...

bpcomp

We switched away from Dentrix almost 2 years ago and it's been the best software move. Out of curiosity, what is prompting the switch away from Ace? Are there certain features or aspects about Open Dental that look good or is there something annoying about Ace?

bpcomp

We use the eyefi in our office. It downloads the images to a folder on our server and then we manually import those images into the patient. This saves the steps of having to pull the memory card out of the camera and importing the images. We can start pulling up images with the patient in the chair...

bpcomp

Depending on what wasn't paid you can either split the claim or do a supplemental payment. If you already have the extra payment then I would just do a supplemental payment. If there is part of the claim that needs to be resent because it didn't pay then you can split the claim and resend the part t...

bpcomp

The bat file would be easiest to run from the guest where all the data resides. I think it's possible to run from the host but I'm not 100% that it would all work. Either way the bat files needs access to the files in question AND the USB drive, so you either hook the USB drive up to the guest or co...

bpcomp

I am not a lawyer nor am I an insurance expert. All opinions expressed below are my own. I believe that I understand your point but I don't think I agree with your interpretation. If you send your full fees to both insurance companies, then how is it fraud to receive greater than the contracted rate...

bpcomp

Our office is almost entirely FFS and we are not in network with any (except a few state plans) insurance so if my thoughts are incorrect, that would be why. If $800 is your regular fees and Primary only allows a contracted rate of $700 and they pay $350 on that that does not mean that $700 is the r...

bpcomp

You can delete the original claim and create two new claims. One will be marked as received and the other can be resubmitted. bdp

bpcomp

I apologize in advance, I did not thoroughly read your post but glanced over it. If your issue is only for this one procedure then... In the code setup for composite filling on posterior teeth there is an option to apply the alternate benefit of an amalgam restoration. You can over ride this setting...

bpcomp

Take a look at this page. http://www.opendental.com/manual/appointments.html That gives a good over view of how to handle appointments in Open Dental. For our office we set up appointment views to show patient status. First go to (setup/definitions/appt confirmed) Select the colors you want for each...

bpcomp

Much of the functionality you want is in Open Dental. If you go to the Appts screen and then look over on the top right hand side, you will see two icons. One icon looks like a pad of paper with the corner folded up and is labeled "Appointment Lists" if you hover over it. The other icon looks like a...

bpcomp

I have the odd position of having been on both sides of this discussion. I worked for an IT company that serviced dental offices almost exclusively. I now work at a dental office but not in the IT capacity. I've seen the gamut from very IT savvy Dr's to the ones who didn't know how to turn on their ...

bpcomp

Cone Beam CT scan.

http://en.wikipedia.org/wiki/Cone_beam_ ... tomography

bpcomp

Server 2012 SMB is the devil. Rule of thumb for me is anything that is Small Business from Microsoft is something to avoid like the plague.

bpcomp

You could run a separate virtual file server and only back it up once a week. One solution I've seen but don't really recommend is a robotic tape library backup. If you aren't concerned with offsite backup then I would go with a virtual server cloned to another machine in your office once a week on ...

bpcomp

"Used to be part of the ProcDate, but that was causing reporting issues."

From http://www.opendental.com/OpenDentalDoc ... ocedurelog

bpcomp

Yeah, I was referring to digital xrays. As for restoring the backup from Crashplan, you will have to look at your internet speed and the size of the data set to restore. If you don't have any scanned documents or patient images in your database then it might work to pull the back up data from Crashp...

bpcomp

Definitely stay away from windows easy transfer. Do a clean install by all means. I would even go so far as to recommend that you do a clean install of windows 7 to try and remove as much of the crap they send computers out the door with these days. Any chance you get with windows to have a clean in...

bpcomp

Which files do you mean when you say everything. You should transfer your data only and install all the programs from scratch on the new server. If you have a lot of patient data to copy can can do it over the network or with a portable hard drive. If you are asking for guidance on the mechanics of ...

bpcomp

Well the staff is here during those hours if we have an external reminder system or not, so having them do the recall does not really cost any extra. (I anticipate that one might counter that we reduce the cost of post cards and I would counter with the fact that we've done a survey and we have abou...

bpcomp

I always hesitate over a monthly cost thing. I think there is a danger in saying it only needs to do X to pay for itself. I think it's better stated that it only needs to do X to break even. If you string together enough of those services then you might end up with a LOT of X to break even before yo...

bpcomp

I second everything teethdood said. I would however say that having a RAID 1 WITH a virtual server is not necessarily a horrible thing, but is probably unnecessary if you have a solid backup plan and approach.

bpcomp

I have a possible solution but I haven't tried it so I don't know how it would work for you. If you go to (setup/patient field defs) you can add a custom patient field called Sterilizer record number (or whatever you want to call it). Then every time a you use a sterilizer bag, you add it's record n...

bpcomp

The work flow in our office for the tasklist is to think of post-it notes. You can put a post-it on your own desk for something you need to remember to do but not at this moment. If you want to leave a note for someone else about a phone call or reminder to do something you send the task to them. Tr...

bpcomp

I started out by modifying existing queries and then asking for help when I didn't understand why it didn't work. It helps to have an understanding of how a database is built so that book you have may be brief but it will probably help with some key concepts. Once you start to try and make your own ...

bpcomp

Because Open Dental doesn't have a built in paint type to handle gum grafts, I would just draw on the chart manually.

bpcomp

Well it could be. Many of the codes for fillings on posterior teeth are setup to insert a substitute code (amalgam). You can see with the same patient if it will repeat the process and not que to send to insurance. Then edit the insurance and look for the check box on the middle left that says "Don'...

bpcomp

Is there anything done differently, new person up front etc? Are the restorations only for posterior teeth?

bpcomp

Was the NoBillIns flag set on those procedures and secondly was it different procedures or the same ones across multiple patients?

bpcomp

Hey Don, your questions are probably better directed to the developer forum. I'm sorry I don't have any answers but that is the place where source code questions are handled.

bpcomp

Video drivers issue. You can try to see if there is an update for the video drivers. You can also try switching Open Dental's graphic preferences. Go to File and then Graphics and then switch the modes around.

bpcomp

Right now in our office the only person who can edit further than 2 days (other than the Dr's) is our financial coordinator which is myself. Ultimately you need to trust at least one person to manage finances or you need to do it yourself. Any time you delegate the finances there is a risk that the ...

bpcomp

Why does the consent form work better than a custom sheet or something else?

bpcomp

Perfect, that is a great solution. Thank you boboffice.

bpcomp

To the best of my knowledge that is not currently a feature of Open Dental. You can vote for feature request #203 to move this up the priority list.

bpcomp

Those test patients can take a lot of abuse.

bpcomp

Here is the brief over view page. http://www.opendental.com/manual/wiki.html We are not on the beta so we don't have the feature yet but I have many plans for it already. I plan on putting out employee hand book on there. Any time we have to figure something out we should make a wiki page describing...

bpcomp

On the appointment screen, look on the upper right hand side for an icon that looks like a pad of paper with the bottom right corner folded. Click that icon then select recall. All you need to do is change the settings (like date) to find all the patients who are due for a recall. You can print the ...

bpcomp

It's interesting but it's not backed by any country or solid assets. I can think of several examples throughout history where a currency rapidly lost value and rampant inflation took over. I think it's rather like the Eurozone in that it looks great until something comes along that it wasn't designe...

bpcomp

Spend some money on a beefy server and implement multiple backups. I've come to the conclusion that you should have as much back up as you can afford because you can't afford not to have a backup. If you have a domain, then you'll want to have a backup that gets the whole server and not just the pat...

bpcomp

If you have the twain drivers for the XDR sensors then you can capture xray images into Patterson Imaging by selecting the scanner dialog box and then selecting the appropriate XDR twain driver. I have not used the XDR twain interface so I can not speak for how the actual mechanics of capturing work...

bpcomp

My next guess is to look at the SQL database connection but I'm not sure what to look for.

bpcomp

Just on a lark, check this registry key on the workstations: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Browser\Parameters\IsDomainMaster True or False Should be false on the workstations and if it is not then that workstation might be conflicting with the server over who is the Master Bro...

bpcomp

Those kinds of coincidences have led me wrong before but I'll take your word that we arn't looking at a network issue. Are you running a domain or peer to peer network?

bpcomp

Try going to (tools/misc tools/test latency) and see what results you get. For reference my results are: Min round trip to database 3ms Average round trip to database 7.9ms Max round trip to database 17ms If you have high latency then you probably have an issue with your network communication somewh...

bpcomp

As a quick tutorial for anyone wanting to use this query in your own office, you need to run two other queries first to gather some information. First run: SELECT * FROM provider Change format from "human-readable" to "raw" and you will see the ProvNum. Next query to run is: SELECT * FROM operatory ...

bpcomp

http://www.opendental.com/OpenDentalDoc ... #operatory

bpcomp

Go to Setup/Modules and then click the tab "Treat' Plan". From there you can permanently change your treatment plan wording.

bpcomp

I was able to replicate and see that it does not return any results for patients who don't have insurance. I wasn't able to figure out why though.

bpcomp

You could create a pdf from the edit lab slip screen and then import that pdf into the patient's images. It's not a one button smooth way to do it, but it is a way.

bpcomp

I have done some research on this and we are using VMware to virtualize on top of Linux. After all my research, the conclusion I came to is that it is not a good idea to depend on snapshots for backup. They are a very useful feature when testing updates or trying new software but are not reliable fo...

bpcomp

It may be a pain but my method would be to format and reinstall the test computer at home. Since we don't know how the virus got in or how it may come back. I spend less time overall by doing that rather than trying to clean the system out because I usually end up having to go back to that computer ...

bpcomp

I'm unable to test the query at the moment but you can try it. If it doesn't work then I'll have to debug it later.

SELECT patient.FName, patient.LName, recall.IsDisabled, recall.Note
FROM patient, recall

INNER JOIN patient.PatNum ON recall.PatNum

WHERE recall.IsDisabled = TRUE

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