Open Dental Forum

sam-I-am

So, I'm still using Version 3 of Apteryx...I know, I know. And I'd like to replace a couple of my ancient computers.
So what do people suggest I do?

sam-I-am

It is possible, though, to change tooth numbers

sam-I-am

Will do!

sam-I-am

Would it be easier if the program asked if a crown was "Initial" or "replacement" and date, at the time proposed tx is entered, rather than when the insurance is done? We often enter proposed treatment when the patient is in the office, but do the insurance batch at the end of the day. We end up oft...

sam-I-am

I once knew how to program, a little. D-Base, Fortran. Hey, its only been 30+ years ago. So what would be the best reference to teach myself enough SQL so I could learn how to do custom reports? Sam Barr

sam-I-am

Is it appropriate to allow editing of patient notes after signing, but before the window is closed? After signing, but before closing window, additions or deletions can be made without it showing on the audit trail.

sam-I-am

Why only 9 messaging buttons? If I could more, the feature would be much more useful.
Sam Barr

sam-I-am

Just got a fax saying that DentalXChange no longer bills for NEA FastAttach. as of the 15th. Of course I get the notice today, the 16th. Anything I should be worried about?

sam-I-am

We call our patients to remind them of appointments, and we use the "family" screen to look up their phone numbers. Some of our patients require premedication, say, if they have artificial heart valves, and we'd like to remind them to take their premeds. Is there any way we can have that information...

sam-I-am

Or, if not a position change...how about a color change to one of the buttons...make OK green?
Just asking...I'll put in the feature request.

sam-I-am

More times than I'd like to think of, hit the cancel instead of the OK when entering a procedure note. The longer my note is, the more likely I am todo this. Moving the delete away from the OK, which happened a while ago, has helped, but I still screw up. A little real estate between the two buttons...

sam-I-am

Sorry, I didn't realize this was customizable...should have know better! Sam

sam-I-am

Perhaps it would be more useful having the date of birth in the patient search, rather than the SSN, or age...

It is common practice to ask someone on the phone, when they are calling a medical office, for their date of birth, You don't ask for their SSN, and you don't say "How old are you?"
Sam Barr

sam-I-am

I'm still getting procedures getting randomly selected...any ideas?
Sam Barr

sam-I-am

Just updated to 16.2.69.0 this morning, previous was 16.2.61, still occurs, in existing appointments, not sure if in new. We do not use appointment types. And I don't proofread myself when typing the word "selecting"

sam-I-am

It seems that lately, when we click on an appointment, some of the listed procedures treatment planned have already been pre-selected to walk out. This has occasionally caused us problems, when we are busy, walking out procedures that haven't been accomplished. Is this something we are screwing up, ...

sam-I-am

Thanks to all...#1184 was just what I wanted. But I still have to learn how to write these things myself! Sam Barr

sam-I-am

Is there a query out there for number of each procedure performed over a given length of time? I'm pretty much retarded when it comes to writing sql queries. Yes I know I need to learn

Sam Barr

sam-I-am

When we first switched to opendental one of the things that confused my staff was that when choosing which procedures to complete on an appointment, "highlighted" procedures appeared grey, not highlighted. Lately, especially when we have been very busy, the staff still makes occasional errors, walki...

sam-I-am

I think the first reply misunderstood what I was looking for...I'm not looking for web hosting, just looking for a system so that if (when) the computer I run the opendental and apteryx databases on dies, I can get up and running quickly. I assume that if the computer is virtualized, and fully backe...

sam-I-am

The computer I'm using as a server is now about 7 years old, so I figure I should pro-actively replace it, before it dies on me. Based on what I've seen on this board, lots of people use virtual computers as servers...any virtual software recommendations? Thanks in advance, Sam Barr

sam-I-am

You're certainly right, it works by itself, my bad. I have no idea why this electronic rx stuff is freaking me out so bad.

sam-I-am

I have <finally> done my first electronic prescription.. And BTW, you guys were great with the setup. With "normal" prescriptions, when a prescription is created, a note is made in the chart. Is there anyway to have the same thing happen with the electronic Rx? I'm afraid I already know the answer, ...

sam-I-am

I had a progress note accidentally deleted. The note is still available, if I click on the audit trail. My question is...is there any way to undelete this deleted note.

Sam Barr

sam-I-am

Its actually easy, just add a letter to the code. We did this for fluoride varnish...D1206. We didn't like the the official wording of the varnish code , 'cause it used to describe its use for only very high caries rate, and I didn't want the description printing out on the bills. So we made a code ...

sam-I-am

Duh, I never noticed the "get all" button...my bad!

Sam Barr

sam-I-am

No, the left/right slider at the bottom of the grid works, but not the up/down scroll, and the little arrows at top and bottom are grayed out. I'll try calling later today, if I get a break. Sam Barr

sam-I-am

Possible bug. Select patient>input the beginning of a name, the scroll buttons on the right side of the "select patient" window don't work. Not a biggy, but when we get an answering machine message and can't figure out the last name, and want to scroll on the beginning of the first name...can't do i...

sam-I-am

Great idea! Thanks, I'll try it out. Sam

sam-I-am

Is there anyway to copy the entire "chart" to a file. Currently, when a patient transfers out and they want a copy of their records we have been printing them out, then scanning them back in...it would be nice to cut out a step.

sam-I-am

Any updates on Prescribing controlled drugs?

Sam Barr

sam-I-am

For us New York dentists, as just wondering if the controlled substances issue for writing prescriptions has been straightened out...I thought that this time around, I'd not wait until two weeks before next year's deadline to get myself set up.

Thanks, Sam Barr

sam-I-am

This is my work -around, as I like to save old pre-authorisations, so I know what had been sent in the past. Take the procedures on the pre-authorisation and save them to a treatment plan. I change the title to "pre-auth sent 01/01/15" or similer. Now you delete the pre-authorisation. Then delete th...

sam-I-am

Awesome. You guys have always been the most responsive company I've ever seen, when it comes to taking care of your users.

sam-I-am

Somehow, the deleted appointment never showed in the log...don't know why, as I know, from a printout at the beginning of the day, that the appointment was in there.

In any event, moving the deleted key would be nice. Should this be a 'feature request'?

sam-I-am

The other day we accidentally deleted a completed appointment. As the appointment was for an uncharged office visit, it would not have been found if I hadn't remembered the patient had been in, when I was writing charts at the end of the day. To make matters worse, this does not seem to show in the ...

sam-I-am

I don't think the governor has signed the bill yet, although I can't imagine why he wouldn't, as the state has also not completed a requirement of the law, that I-stop be integrated into Electronic-Rx. I (and I'm sure the other New York dentists) do appreciate you guys staying on top of all this! Sa...

sam-I-am

In other states, they have made illegal these types of fee setting by insurance companies, when they aren't paying any of the bill....time for some political action by your state dental society.

Sam Barr

sam-I-am

I have been talking to a s/w company about having a bridge from OpenDental to their application...they want to know if OD can send an HL7 message.

Since I don't know what this is, I thought I'd ask... Sam Barr

sam-I-am

if it will be done before March, that's the best news yet. Thanks Much

Sam Barr

sam-I-am

Just wondering what sort of solutions that dentists in New York are planning to use for electronic prescribing of controlled substances...the March deadline is coming up.

Sam Barr

sam-I-am

I'll put the request in, but frankly, I'd rather just as soon use yours, assuming the certification happens. There's much to be said for keeping everything under one roof.

Heck, I've got till the end of March, plenty of time!

sam-I-am

New York is going to require that all Rx's, including narcotic, be electronic by the end of March. I just got an email from Schein promoting their stand alone, electronic solution (for $25/month). I believe the current integrated electronic system can't handle narcotics...still true? Does anyone kno...

sam-I-am

I know that a signature recorded on a Topaz pad is considered a legal signature. Would the same be true if signed on a Windows Surface? Was thinking of using one for patient consents. The new surface 3 is probably large enough to work well this way, but I want to make sure the signature would be kos...

sam-I-am

But not the unscheduled list, or am I missing something?

sam-I-am

I wasn't using a user query...I was using, from the appointment page, clicking on appointment lists > unscheduled appointments: or appointment lists > recall. The confirmations list, for example, does provide enough information to distinguish between patients of the same names, like their ages, so y...

sam-I-am

We have instances of patients with the same name, and can't tell by looking at the list which one is on the recall lists or unscheduled lists. Is there any way for us to modify the lists so that, say, patient number also shows?

sam-I-am

Sounds like network issue. Try substituting the name of the server with its IP address (192.168.etc). Worked for me. BTW, I didn't think of this by myself, opendental's great support helped me out with the same type of problem. So if still a problem, ask them!

sam-I-am

Actually, quite a useful suggestion By making a new chart view, and then a couple of clicks, I can now see what I occasionally need...the tooth history ordered by date. Never thought to do that (or maybe didn't even realize I could!).

Thanks Much, Sam Barr

sam-I-am

If a patient is seen twice in the same day (returns because of bleeding, etc) often the second visit will show above the first in charts, this is, in the wrong order of the appointment happening. My guess is that the order is determined by the procedure code first, then the date, but time is ignored...

sam-I-am

And if this is going to be ever updated, while they are at it, it would be nice if a patient was taken off of the list automatically if an appointment is scheduled for them after they are placed on the list. As of now, we have to check every time, before we contact a patient, to make sure they haven...

sam-I-am

Not a bad idea, having two copies running...it would be nice if you could, say, right click on a name, to let you 'goto account', the way you can in the 'sending insurance claims' window. Or at least give more information on the unscheduled appointment screen, like if they owed us money, etc.

sam-I-am

Is there any way to get to a patient account from the unscheduled list without exiting the list and then having to type in the patient name?
Sam Barr

sam-I-am

Thanks Much, will do. You guys have always had the best support around!

Sam Barr

sam-I-am

Is there a way to "undelete" a procedure that was accidentally deleted? The procedure was correctly entered about a month ago, then accidentally deleted (along with my notes). Its still in there, as it can be viewed under >chart>show>audit, but I would like to undelete it.

sam-I-am

chart> show> unclick everything except comm log. Then hover over the notes, right click for menu

sam-I-am

When looking at the chart (under 'show' tab) one great feature is that, by clicking on tooth#, the procedures are then sorted on tooth #. However, the sort sometimes leaves dates randomized. Would it be possible so that, when you click on "tooth" the date could sort as, perhaps, a secondary sort, so...

sam-I-am

And if I had read the previous post fully, I would have realized I was repeating the same info!

sam-I-am

I had a similar thing happen to me...the solution I was given was, where the program firsts asks for the database, to put in the IP address instead of the computer name, i.e., type in 192.168.1.50, for example, instead of "server-name" (substituting the correct numbers, of course) I was told it was ...

sam-I-am

Hersheydmd wrote:
jwiddi wrote:I would like to be able to hide separate fees in the printable tx plan.
You can do that now. Just unclick the Show Fees box in the Tx Plan window.

I think what was meant: to show only a grand total fee, not individual

sam-I-am

I'd like to be able to give a patient the printed treatment plan without the fees broken down, just the grand total. I figure patients want teeth, not abutments, post and cores, etc, so they really don't care so much how much each component costs, unless they're shopping. Any way to do this?

sam-I-am

I've been using MDoffice mail for awhile now. Inexpensive, has worked well for communications to both patients and other offices

sam-I-am

Great idea, thanks. I assume that this does mess things up when we are all eventually on EHR? 'cause I really don't understand what 'service notes' really means.

Sam Barr

sam-I-am

I was wondering how people handle recording patient preferences. I mean things like "patient prefers no epinephrine" or 'complains when the chair's tipped back too far'. I'd like to be able to see it on the chart view, if possible, but haven't been able to figure out how. The problem, for me, when I...

sam-I-am

If so, then why have procedure locking at all?

sam-I-am

I think that almost anything could be considered 'clinically relevant' in a court of law, including any phone conversation held with a patient, which naturally go into comm logs. So, then, does the same audit trail that exists with procedure notes also exist with comm logs? If not, then, I would lik...

sam-I-am

Question...does procedure locking also lock the comm log? We are in the process of (gradually) going paperless, and my thoughts were to do procedure locking after a period of time has passed (week, or month, say, after notes have had a chance to be reviewed) for medico-legal reasons, so I want to kn...

sam-I-am

The 'chartID' is a 'user defined' field, shows when looking at "Family". However, I don't believe I added it ( since I didn't even know how to do this until now!) but was in there when the program was first install, along with "MedicaidID"

sam-I-am

I believe I also had some confusion between chart 'number' and chart 'ID'.

sam-I-am

Thanks Much for your help - Sam

sam-I-am

We number study model boxes separately. I'd like to use the chart number field to keep track of these numbers, but OD by default seems to fill the chart number field with the patient number field. Any easy way around this? I apologize in advance if this is a stupid question: won't be the first or la...

sam-I-am

Thanks to both of you. Its still worth giving the ADA feedback, though, to try to influence the descriptor in the next cycle of code revisions (not for a year and a half, now). Would hate to have the insurance companies use the current descriptor to deny coverage for varnish in a child who had not y...

sam-I-am

Ah, too bad. Have to take it up w/ the ADA then. Thanks

sam-I-am

I understand why you can't delete a procedure code. However, I would like to be able to change the description of an ADA code as it presents on a patient's bill. In particular, I would like to change the description of the ADA code for fluoride varnish so it doesn't mention anything about 'moderate ...

sam-I-am

Thanks: most likely my anti-virus update.

Sam

sam-I-am

My two cents: when I have a problem with opendental, the person on the other end actually seems to know something. I can't say the same for my experiences with other dental software. I consider the support fee a bargain.

sam-I-am

When trying to print bills from a workstation, I got 'error saving document'. I then was able to print successfully from the server. What I don't understand, is that I have always in the past printed bills form the same workstation with never a problem (its the workstation that is directly connected...

sam-I-am

Great, Thanks Much. I have to say, my experience with opendental support is so superior to my previous software, its scary.

sam-I-am

Version 12.3.45.0 Have not been able to duplicate on home computer: I get the 'appointment overlap' warning, which I did not in the office. If I manage to duplicate this in the office next week, I'll log into help, so I can demo for you. I do know that we found about 8 appointments in hidden operato...

sam-I-am

Then you'll just have to try it, 'cause it works. If you try to move an appointment into a space already filled ( even partially overlapping the filled space) then when you click 'OK' for the move, the appointment bounces. Sometimes it bounces up, sometimes down, and sometimes to the side. And if to...

sam-I-am

We've had an issue with appointments scheduled in hidden operatories, and didn't know how it was happening, until now When dragging an appointment, if placement is not careful and the appointment partially overlaps an existing appointment, after clicking OK for the move, the appointment will bounce....

sam-I-am

That's what I assumed the work-around would be. Thanks

sam-I-am

"forms", yes, but "consents" no. Maybe I'm looking at it wrong.

sam-I-am

I'd like to use a tablet (actually a motion computing 1700LE) as a kiosk, to have patients read and sign consent forms, but I haven't been able to figure out how to send consent forms to a kiosk. I'd rather have the tablet set up as a kiosk, to restrict patient's access to the full program. Any ideas?

sam-I-am

My 2 cents...I had been with Eaglesoft for 10 years, just switched to open dental one month ago. Open dental is so much more capable, and stable, there's no comparison. I have 5 ops, 10 computers total, and see no need for anything other than a peer to peer network. As for sensors, I felt that both ...

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