Search found 1559 matches
- Tue Jun 12, 2018 4:45 pm
- Forum: Developers
- Topic: mySQL connection problems
- Replies: 3
- Views: 21086
Re: mySQL connection problems
Quite a bit of people have been having MySQL problems after a Windows update: http://opendentalsoft.com/forum/viewtopic.php?f=1&t=6811 However, "An invalid argument was supplied" makes it sound like a MySQL change of sorts. What is the exact version of MySQL that you are using and what are the argum...
- Fri Jun 08, 2018 9:11 am
- Forum: Developers
- Topic: Plugin Distribution/Upgrade
- Replies: 3
- Views: 6380
Re: Plugin Distribution/Upgrade
1) How does that Plugin's assemblies get onto the machine (e.g. are all of the Plugins under Setup -> Program Links shipped with OD?)? Stock Program Links, or Program Bridges, are treated on a case by case basis. Some don't require any assemblies and just monitor files on the harddrive so all the u...
- Thu May 31, 2018 11:08 am
- Forum: Advanced Topics
- Topic: Turn Off Auto Planned Appt Prompt beta 18.1
- Replies: 2
- Views: 5750
Re: Turn Off Auto Planned Appt Prompt beta 18.1
Setup > Chart > Chart Preferences > Chart tab > Behavior subtab > "Prompt for Planned Appointment" check box at the very bottom.
- Mon May 28, 2018 2:26 pm
- Forum: Main Forum
- Topic: Supernumeraries
- Replies: 1
- Views: 4639
Re: Supernumeraries
http://www.opendental.com/manual/supern ... teeth.htmlProcedures for supernumerary teeth do not show on the Graphical Tooth Chart, but they do get billed to insurance. To show a supernumerary tooth on the Graphical Tooth Chart, use the Draw tool to draw in a tooth.
- Mon May 28, 2018 7:01 am
- Forum: Main Forum
- Topic: Faster backup?
- Replies: 1
- Views: 4003
Re: Faster backup?
That script is fine as long as all of your tables are of type MyISAM (which Open Dental prefers). The stopping of the mysql service is important so that you do not run the chance of getting a corrupt table (good job including the stop and start commands). The following query will show you a list of ...
- Mon May 21, 2018 11:02 am
- Forum: Main Forum
- Topic: can't connect to mysql host after windows update
- Replies: 19
- Views: 40578
Re: can't connect to mysql host after windows update
For whatever reason my MySQL service didn't automatically start after the most recent Windows Update and I had to manually go into my Services and start the MySQL service.
- Tue Apr 24, 2018 3:56 pm
- Forum: Advanced Topics
- Topic: Beta v 17.4.59 Error - Reports -pref
- Replies: 10
- Views: 19099
Re: Beta v 17.4.59 Error - Reports -pref
The foolproof way would be to use a backup that you have prior to the version with which you are partially upgraded to. The hard and dangerous way would be to look at each query that gets run in each of our version methods and determine if you need that query to be run or not and then manually run t...
- Tue Apr 24, 2018 1:51 pm
- Forum: Advanced Topics
- Topic: Beta v 17.4.59 Error - Reports -pref
- Replies: 10
- Views: 19099
Re: Beta v 17.4.59 Error - Reports -pref
If you're tired of getting this problem, a workaround would be to always utilize the SVN Update to Revision option instead of the normal Update option and then always choose a revision that has Version X.X.X.X as the commit log. That is an official release commit which would make it so that you aren...
- Fri Apr 20, 2018 1:52 pm
- Forum: Main Forum
- Topic: Web Forms not filling out static text
- Replies: 1
- Views: 3762
Re: Web Forms not filling out static text
That is a neat idea! Traditionally static text fields have their "tags" replaced just prior to displaying to the user. Thus we've always told our customers to type them out by hand for sheets that are designed to be Web Forms because we don't have a way to communicate back to the office in order to ...
- Mon Apr 02, 2018 3:20 pm
- Forum: Main Forum
- Topic: Ohio requiring ICD10 or procedure code on opioid Rx
- Replies: 7
- Views: 14249
Re: Ohio requiring ICD10 or procedure code on opioid Rx
Controlled substances: Ohio requires that prescriptions for controlled substances include a CDT procedure code. We are currently working to link the prescription to the procedure code in Open Dental. In the meantime, here are two possible solutions. Add a static text field, surrounded by a rectangl...
- Wed Mar 28, 2018 10:53 am
- Forum: Developers
- Topic: OpenDental Install Location v16.4 | v17+
- Replies: 2
- Views: 5498
Re: OpenDental Install Location v16.4 | v17+
I highly recommend reading the DLL Naming and Update Sequence sections for ways we suggest distributing your plug-in dll to workstations. http://www.opendental.com/manual/plugins.html That being said, the thread post you linked is correct in that the registry will have an INSTALLDIR entry made for a...
- Wed Mar 28, 2018 9:18 am
- Forum: Advanced Topics
- Topic: TLS versions and DB engines
- Replies: 7
- Views: 13532
Re: TLS versions and DB engines
...we were told that our Linux setup was all wrong, since it used MyISAM for the DB engine. It was a total mystery to me why the engine would have been set to old-n-busted MyISAM. We recommend users use MyISAM and will continue to do so because it is significantly easier for us to support on a gran...
- Tue Mar 27, 2018 12:13 pm
- Forum: Main Forum
- Topic: Date on Copied Kiosk forms
- Replies: 2
- Views: 5258
Re: Date on Copied Kiosk forms
I just saw your feature request go through our system. I approved it and made a note on it as to what I think we need to change within Open Dental to get the desired functionality. I believe the feature request is the correct avenue for this particular issue. I cannot think of a witty way to get som...
- Tue Mar 27, 2018 12:05 pm
- Forum: Main Forum
- Topic: Date on Copied Kiosk forms
- Replies: 2
- Views: 5258
Re: Date on Copied Kiosk forms
When you mention the feature we implemented to copy forms and send them to the kiosk I instantly think of the Copy button within the "Patient Forms for X" window (which was implemented back in 2010). http://www.opendental.com/manual/patientform.html The problem is that it is a static image, so the d...
- Fri Mar 23, 2018 4:52 pm
- Forum: Developers
- Topic: Guidance for Plugin Settings (.config, Prefs, etc...)
- Replies: 3
- Views: 5846
Re: Guidance for Plugin Settings (.config, Prefs, etc...)
If those settings are computer specific then that might suffice. However, if those settings are supposed to affect the whole office I'm not sure that will work. Putting the settings in the database (via your own table or a custom preference entry in our preference table) is the way you can guarantee...
- Mon Mar 19, 2018 12:18 pm
- Forum: Main Forum
- Topic: Dr. Old and Dr. Young
- Replies: 2
- Views: 5593
Re: Dr. Old and Dr. Young
You are correct, there is no patient by patient solution. They would need to do the entire database merge like you suggested.
http://www.opendental.com/manual/conversionsmerge.html
http://www.opendental.com/manual/conversionsmerge.html
- Mon Mar 19, 2018 9:19 am
- Forum: Developers
- Topic: Plugin problem with Middle Tier
- Replies: 9
- Views: 21361
Re: Plugin problem with Middle Tier
Most offices with that type of scenario use replication. E.g. a van goes out to a school to do screening or something, does work on a full-fledged version of Open Dental and then replicates the data back to the "mother" database back at the office when they get back at the end of the day.
- Thu Mar 15, 2018 4:49 pm
- Forum: Developers
- Topic: Plugin problem with Middle Tier
- Replies: 9
- Views: 21361
Re: Plugin problem with Middle Tier
Ironically the bug was only present within our PluginExample project so I didn't have to change anything with our framework. I went ahead and gave the framework a quick update for thread safety purposes (now that it can be called form the middle tier which is a threaded environment). The code has be...
- Wed Mar 14, 2018 2:54 pm
- Forum: Developers
- Topic: Plugin problem with Middle Tier
- Replies: 9
- Views: 21361
Re: Plugin problem with Middle Tier
Found the problem. The ConvertPluginDatabase.Begin() method is trying to execute locally which is designed to run a custom convert script for the plug-in developer. I need to spend some time hitting it with some Remoting Role magic. Added to the bug tracker: http://opendentalsoft.com:1942/ODBugTrack...
- Wed Mar 14, 2018 11:40 am
- Forum: Developers
- Topic: Plug-in broken in 17.3
- Replies: 6
- Views: 10097
Re: Plug-in broken in 17.3
Is it suggested that we should pin our plug-in DLLs with specific Open Dental releases, and prevent them to run due to potential runtime failures due to missing methods? Open Dental doesn't really have a suggestion one way or the other that I'm aware of. Right now Open Dental just supplies the sour...
- Wed Mar 14, 2018 10:53 am
- Forum: Developers
- Topic: Plug-in broken in 17.3
- Replies: 6
- Views: 10097
Re: Plug-in broken in 17.3
Is it unreasonable to add those original method signatures back to OpenDentBusiness.PIn (possibly including them in a 17.3 patch), and then add a new method overload that adds the hasExceptions parameter? It is unreasonable to add overloads to all the methods that we broke with optional parameters....
- Wed Mar 14, 2018 8:59 am
- Forum: Developers
- Topic: Plug-in broken in 17.3
- Replies: 6
- Views: 10097
Re: Plug-in broken in 17.3
What are the API compatibility guarantees for the OpenDentBusiness DLL? Or should we not have been using these functions from the beginning? We don't have an API and have zero backwards compatibility guarantees for all code available. Those functions are absolutely available for use and I encourage...
- Tue Mar 13, 2018 10:56 am
- Forum: Main Forum
- Topic: Login window out of focus. Bug?
- Replies: 7
- Views: 12102
Re: Login window out of focus. Bug?
I submitted a bug ticket for this and will get back with an update as soon as possible.
- Mon Mar 12, 2018 4:08 pm
- Forum: Developers
- Topic: Plugin problem with Middle Tier
- Replies: 9
- Views: 21361
Re: Plugin problem with Middle Tier
Every web call to the middle tier will authenticate with the database first because that is the sole purpose of the middle tier layer (to talk to the database on your behalf). I instantly think that the config file for the Middle Tier might be missing / malformed OR we messed something up which I'll...
- Mon Feb 26, 2018 4:11 pm
- Forum: Main Forum
- Topic: manual conversion from dialog dental software
- Replies: 5
- Views: 10326
Re: manual conversion from dialog dental software
Is slowly transitioning over to Open Dental a possibility? Meaning, can you continue to use Dialog and when the patient shows up for their appointment, enter them into Open Dental (double entry) as well?
- Mon Feb 26, 2018 4:06 pm
- Forum: Advanced Topics
- Topic: Help migrating away from gotomypc to network environment
- Replies: 6
- Views: 11380
Re: Help migrating away from gotomypc to network environment
I always suggest the Middle Tier to customers who need to connect to the same database from an unknown number of locations.
http://www.opendental.com/manual/middletier.html
http://www.opendental.com/manual/middletier.html
- Thu Feb 22, 2018 2:24 pm
- Forum: Developers
- Topic: Get Currently Selected Patient
- Replies: 3
- Views: 6748
Re: Get Currently Selected Patient
Chris is correct in that you would need a plug-in.
When I wrote one of my plug-ins I just registered for the PatientChangedEvent which gets fired every time FormOpenDental.CurPatNum changes (which is the only time a patient change event really matters).
When I wrote one of my plug-ins I just registered for the PatientChangedEvent which gets fired every time FormOpenDental.CurPatNum changes (which is the only time a patient change event really matters).
- Tue Feb 20, 2018 1:00 pm
- Forum: Advanced Topics
- Topic: Another eRx problem
- Replies: 7
- Views: 12022
Re: Another eRx problem
No progress has been made on it. If you like you can "Expedite Your Feature Requests":
http://www.opendental.com/manual/featurerequests.html
http://www.opendental.com/manual/featurerequests.html
- Fri Feb 16, 2018 9:07 am
- Forum: Main Forum
- Topic: Advanced features- what are your favorites?
- Replies: 6
- Views: 12826
Re: Advanced features- what are your favorites?
I always enjoy seeing the graphical reports in action which doesn't happen that often so it might just need a little bit of promotion.
http://www.opendental.com/manual/reportsgraphic.html
http://www.opendental.com/manual/reportsgraphic.html
- Tue Feb 13, 2018 2:11 pm
- Forum: Advanced Topics
- Topic: 17.4.34 Procedure fee x7 in account & appt window
- Replies: 8
- Views: 14966
Re: 17.4.34 Procedure fee x7 in account & appt window
I instantly suspect someone setting the Base Units when something like this happens. http://www.opendental.com/manual/procedurecodeedit.html That or there was a bug and hopefully it is fixed since v17.3 is now up to v17.3.62. However, it doesn't look promising when you say it happens for all of v17....
- Fri Feb 09, 2018 2:45 pm
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 14880
Re: App Development question with middle tier
Any ideas? You mentioned SOAP. Is that what your example was for? Can you give me a REST-based example as that's what I'm much more familiar with. Negative, I'm only familiar enough with SOAP and it seems to work for me. It might even be an IIS problem with the web service (but I doubt that). Someo...
- Fri Feb 09, 2018 1:07 pm
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 14880
Re: App Development question with middle tier
Sounds like you might want to use https instead of http?
- Fri Feb 09, 2018 12:34 pm
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 14880
Re: App Development question with middle tier
Also, if I'm querying for updates on a schedule (say every 5 mins), could there be performance impact to the end-users using the Open Dental software in the office?Is there a low-priority option? That all depends on your query sadly. Is there a low-priority option? There is not a low-priority option.
- Fri Feb 09, 2018 11:41 am
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 14880
Re: App Development question with middle tier
You can absolutely tell the middle tier service to run SQL queries, that is the only job of the OpenDentBusiness.Reports.GetTable() method. You just have to ask the middle tier service to run that query in a way that the middle tier understands. Also, I forgot to mention that you have to scrub the r...
- Fri Feb 09, 2018 9:53 am
- Forum: Developers
- Topic: App Development question with middle tier
- Replies: 9
- Views: 14880
Re: App Development question with middle tier
You need to comprise an XML version of our OpenDentBusiness.DataTransferObject.cs as a payload that you will send to the WebService's ServiceMain.ProcessRequest(string dtoString). Your DataTransferObject payload needs to be structured in a way that tells the middle tier that you want to execute the ...
- Thu Feb 01, 2018 8:43 am
- Forum: Developers
- Topic: DOSESPOT
- Replies: 1
- Views: 5370
Re: DOSESPOT
It was enabled for use as of v17.4.12
"(Enhancement) DoseSpot is now available for use of eRx."
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
It is still in the process of being documented in our manual.
"(Enhancement) DoseSpot is now available for use of eRx."
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
It is still in the process of being documented in our manual.
- Tue Jan 30, 2018 1:04 pm
- Forum: Advanced Topics
- Topic: 17.4.23 Unhandled Exception
- Replies: 2
- Views: 6334
Re: 17.4.23 Unhandled Exception
The particular line that is having the problem is due to a null insurance plan. Running DBM will probably fix whatever 'corruption' there currently is in your database. http://www.opendental.com/manual/databasemaintenance.html I'll make a bug ticket for this issue to see if we can't make that method...
- Tue Jan 30, 2018 1:00 pm
- Forum: Advanced Topics
- Topic: Images folder permissions to prevent deletion
- Replies: 3
- Views: 7033
Re: Images folder permissions to prevent deletion
Ahhh yes! I keep forgetting that we implemented SSH File Transfer Protocol (SFTP) as an option.asceticwonder wrote:Maybe sftp bypasses these concerns? An ftp server is installed on the same box where the mysql server resides?
http://www.opendental.com/manual/paths.html
- Tue Jan 30, 2018 9:44 am
- Forum: Advanced Topics
- Topic: Images folder permissions to prevent deletion
- Replies: 3
- Views: 7033
Re: Images folder permissions to prevent deletion
Open Dental will need the credentials in order to write to the images folder (creating statements, email attachments, sheet images, etc) so I guess you could run Open Dental as a specific user (that has permissions) and then remove the Open Dental permissions from user groups that should not be able...
- Tue Jan 30, 2018 8:59 am
- Forum: Advanced Topics
- Topic: No love for Walmart pharmacies (eRx)
- Replies: 4
- Views: 9868
Re: No love for Walmart pharmacies (eRx)
What you're doing is what they ended up recommending. Kristie Davidson at NewCrop Have the provider enter only “Wal” when looking for Walmart pharmacies. Some Walmart pharmacies list their name as Walmart and some as Wal-Mart. We cannot control this as they control how their name appears in SureScri...
- Tue Jan 23, 2018 4:12 pm
- Forum: Main Forum
- Topic: Multiple copies of OD on same workstation?
- Replies: 5
- Views: 9195
Re: Multiple copies of OD on same workstation?
Having multiple instances of Open Dental is supported and is often times suggested as a workaround to complete a plethora of different types of tasks (as the above posts insinuate). Feel free to describe your "random errors" in hopes that we can help you out. Be sure to give specific version informa...
- Tue Jan 23, 2018 2:16 pm
- Forum: Advanced Topics
- Topic: No love for Walmart pharmacies (eRx)
- Replies: 4
- Views: 9868
Re: No love for Walmart pharmacies (eRx)
That is rather peculiar. I'll see what they have to say about it.
They might have a nifty little wildcard that you can use like '%' or '*' to make a more intelligent search. Maybe try to get tricky with something like that in the meantime?
They might have a nifty little wildcard that you can use like '%' or '*' to make a more intelligent search. Maybe try to get tricky with something like that in the meantime?
- Tue Jan 23, 2018 2:04 pm
- Forum: Advanced Topics
- Topic: Another eRx problem
- Replies: 7
- Views: 12022
Re: Another eRx problem
I just got done approving FR #6409 "Allow providers to have different DEA numbers by clinic."
- Tue Jan 23, 2018 11:56 am
- Forum: Advanced Topics
- Topic: No love for Walmart pharmacies (eRx)
- Replies: 4
- Views: 9868
Re: No love for Walmart pharmacies (eRx)
Isn't Walmart technically Wal-Mart? Have you tried those kinds of variations?
wal-mart
wal mart
etc.
I'd check it myself but just got back from vacation and so you might get to it before I get a chance.
wal-mart
wal mart
etc.
I'd check it myself but just got back from vacation and so you might get to it before I get a chance.
- Mon Jan 15, 2018 2:59 pm
- Forum: Main Forum
- Topic: Gray shade in graphical tooth chart
- Replies: 9
- Views: 19669
Re: Gray shade in graphical tooth chart
What's the benefit to using DirectX vs OpenGL? DirectX support is spotty from version to version. OpenGL always works for me. Access to the graphical perio chart is the main point (within Open Dental). http://www.opendental.com/manual/graphicalperiochart.html OpenGL is typically slower at drawing t...
- Mon Jan 15, 2018 9:29 am
- Forum: Main Forum
- Topic: Gray shade in graphical tooth chart
- Replies: 9
- Views: 19669
Re: Gray shade in graphical tooth chart
The bug "DirectX tooth chart was showing dark teeth in Windows 10 when using integrated graphics sometimes." was fixed and released with v17.4.14 and v17.3.43 http://opendentalsoft.com:1942/ODBugTracker/PreviousVersions.aspx I'd be curious to see if the above fix helps your Windows 7 machine. The na...
- Thu Jan 11, 2018 6:01 pm
- Forum: Main Forum
- Topic: Windows tablet, patient forms, and signature
- Replies: 4
- Views: 7262
Re: Windows tablet, patient forms, and signature
Is there a way to manually download (or better yet a batch download) web forms from your server and upload to OD? I'm not sure what would be considered as a manual download. Could you elaborate on what you mean by that? We have a process in place through a proxy for faxes that we receive right now,...
- Thu Jan 11, 2018 3:42 pm
- Forum: Main Forum
- Topic: Windows tablet, patient forms, and signature
- Replies: 4
- Views: 7262
Re: Windows tablet, patient forms, and signature
Also throwing a shout out to the table page in our manual for others to reference:
http://www.opendental.com/manual/tablet.html
http://www.opendental.com/manual/tablet.html
- Thu Jan 11, 2018 3:40 pm
- Forum: Main Forum
- Topic: Windows tablet, patient forms, and signature
- Replies: 4
- Views: 7262
Re: Windows tablet, patient forms, and signature
It might take us some time to make the Kiosk experience with tablets enjoyable, in the meantime I would recommend trying out Web Forms which was designed with all mobile friendly devices in mind:
http://www.opendental.com/manual/webforms.html
http://www.opendental.com/manual/webforms.html
- Mon Jan 08, 2018 2:57 pm
- Forum: Main Forum
- Topic: Translation
- Replies: 2
- Views: 5101
Re: Translation
The bug "Account Module, added translations in the account module." has been fixed and will be released with v17.3.41 and v17.4.12
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
- Fri Jan 05, 2018 2:59 pm
- Forum: Main Forum
- Topic: Perio Chart Voice Plugin
- Replies: 46
- Views: 133726
Re: Perio Chart Voice Plugin
Chris, We upgraded to 17.3.38 and now have 2 different voice icon on the perio chart. What specific file should we delete to remove your beta voice icon/program? Thanks, Dr. Steve If it's a plugin then you can just disable the Program Link that you set up. http://www.opendental.com/manual/programli...
- Fri Jan 05, 2018 1:00 pm
- Forum: Developers
- Topic: Slowdown with DataCore.GetScalar 17.4 beta
- Replies: 2
- Views: 6052
Re: Slowdown with DataCore.GetScalar 17.4 beta
I would suspect the act of calling the DB so much (double for loop w/ db call nested inside) before I would suspect DataCore.GetScalar(). If you put a breakpoint on your AnesthLocations.GetLocationNumFromProvTable() line and it litterally takes 6 seconds to execute then I would suspect you have poor...
- Fri Jan 05, 2018 9:52 am
- Forum: Main Forum
- Topic: Translation
- Replies: 2
- Views: 5101
Re: Translation
I'll create a ticket to look into these and get back to you.
- Wed Jan 03, 2018 12:31 pm
- Forum: Advanced Topics
- Topic: Completed procedures bug 17.4.7b (SOLVED)
- Replies: 13
- Views: 28217
Re: Completed procedures bug 17.4.7b
Sounds like someone got a 4K monitor for Christmas. Is this the case?
I slammed my monitors to 200% scaling and it didn't have the problem you described. My monitor / video card combination can't get to a resolution that high so I can't determine if that is the problem (even though I doubt it).
I slammed my monitors to 200% scaling and it didn't have the problem you described. My monitor / video card combination can't get to a resolution that high so I can't determine if that is the problem (even though I doubt it).
- Wed Jan 03, 2018 10:10 am
- Forum: Advanced Topics
- Topic: Completed procedures bug 17.4.7b (SOLVED)
- Replies: 13
- Views: 28217
Re: Completed procedures bug 17.4.7b
When procedures are set complete in the Appointment book module in 17.4.7b... When you say procedures are set complete, do you mean when appointments are set complete? When you say Appointment book module, do you mean the Appointments module? http://www.opendental.com/manual/appointments.html Becau...
- Tue Dec 26, 2017 9:54 am
- Forum: Main Forum
- Topic: Unable to sign remotely in O.D.
- Replies: 4
- Views: 7182
Re: Unable to sign remotely in O.D.
Simply linking to the thread where I talked about getting signatures to work via SigSock.exe
viewtopic.php?f=1&t=3880
viewtopic.php?f=1&t=3880
- Tue Dec 26, 2017 9:47 am
- Forum: Main Forum
- Topic: Simplified Statement- Showing only charges with payment due
- Replies: 2
- Views: 4523
Re: Simplified Statement- Showing only charges with payment
In the meantime, you might want to consider using Invoices for a simple version of our statements:
http://www.opendental.com/manual/invoice.html
http://www.opendental.com/manual/invoice.html
- Fri Dec 15, 2017 12:21 pm
- Forum: Main Forum
- Topic: blood pressure readings
- Replies: 5
- Views: 8358
Re: blood pressure readings
You beat me to it! I plan on releasing v17.3.35 later today as an FYI.
- Tue Dec 12, 2017 5:55 pm
- Forum: Main Forum
- Topic: blood pressure readings
- Replies: 5
- Views: 8358
Re: blood pressure readings
I think we can treat this as a bug and won't have to do any attestations per se.
- Tue Dec 12, 2017 5:48 pm
- Forum: Main Forum
- Topic: Potential bug? Ver. 17.3.31
- Replies: 2
- Views: 4436
Re: Potential bug? Ver. 17.3.31
I'm not positive on the payment question but the login window is definitely a bug IMO. Regardless, I'll create a ticket for both of these issues and get back to you.
- Fri Dec 08, 2017 9:57 am
- Forum: Advanced Topics
- Topic: Please help - Image module crash
- Replies: 3
- Views: 7035
Re: Please help - Image module crash
Perfect! I'll send in a bug report to turn this UE into a nice window that suggests updating credentials.
- Thu Dec 07, 2017 3:16 pm
- Forum: Advanced Topics
- Topic: Please help - Image module crash
- Replies: 3
- Views: 7035
Re: Please help - Image module crash
Your SFTP credentials entered within Open Dental are probably wrong. Try updating the credentials within Open Dental.
http://www.opendental.com/manual/paths.html
http://www.opendental.com/manual/paths.html
- Thu Dec 07, 2017 3:14 pm
- Forum: Developers
- Topic: OD Db connection string
- Replies: 2
- Views: 6495
Re: OD Db connection string
You should parse the config file because users have the option to use middle tier and other such connections that might not set variables deep down in the connector as you would expect. If you don't care about supporting any other way of connecting other than a direct database connections then you c...
- Thu Nov 30, 2017 4:08 pm
- Forum: Main Forum
- Topic: Middle Tier Experience?
- Replies: 14
- Views: 21085
Re: Middle Tier Experience?
It was released roughly one hour ago.irfan wrote:Awesome thanks. Yea we have lots of PPO. ETA on 17.3.27?
- Tue Nov 21, 2017 12:55 pm
- Forum: Main Forum
- Topic: Middle Tier Experience?
- Replies: 14
- Views: 21085
Re: Middle Tier Experience?
...MOST modules are fine, but the charting is slow and the treatment plan module takes 25 seconds to assign a priority to procedures. seriously, ive timed it several times. That just sounds like a bug. What version are you using? If you'd like to provide us with a copy of your database we can inspe...
- Mon Nov 20, 2017 4:38 pm
- Forum: Main Forum
- Topic: cancel by accident
- Replies: 5
- Views: 7834
Re: cancel by accident
A feature request that would be more likely to get implemented would be a warning when canceling out of the Procedure Info window and changes were made. But you are more than welcome to put whichever you would prefer into the Feature Request system if they aren't already there. http://www.opendental...
- Mon Nov 20, 2017 10:07 am
- Forum: Main Forum
- Topic: Patient Picture
- Replies: 7
- Views: 11212
Re: Patient Picture
Are there any future plans to use all that extra real estate on the right side of the screen for something useful? Is there a reason is it not being utilized? The short answer is a loose "no" and to see Allen's post above for the detailed response to your inquiry. However, we've been actively resea...
- Mon Nov 20, 2017 9:57 am
- Forum: Main Forum
- Topic: eConfirm, eRemind
- Replies: 5
- Views: 13505
Re: eConfirm, eRemind
https://www.facebook.com/OpenDental/cmcgehee wrote:We have about 500 offices using eReminders and about 400 using eConfirms. There have been several conversations in our Open Dental Users Facebook group that have discussed their experience with these services.
- Mon Nov 20, 2017 9:54 am
- Forum: Main Forum
- Topic: Right Click>Delete from Clinical Progress Notes
- Replies: 1
- Views: 3447
Re: Right Click>Delete from Clinical Progress Notes
Because we were convinced by a couple customers that the statuses of Existing Other and Existing Current are technically "completed" and should be treated as such. This was treated as an enhancement back in v17.1.13 17.1.13(beta) Released 5/11/2017 Enhancement, added security permission for stopping...
- Fri Nov 17, 2017 5:13 pm
- Forum: Main Forum
- Topic: Patient Picture
- Replies: 7
- Views: 11212
Re: Patient Picture
It is not currently an option within Open Dental but would be a fine feature request to add.
http://www.opendental.com/manual/featurerequests.html
http://www.opendental.com/manual/featurerequests.html
- Wed Nov 08, 2017 8:34 am
- Forum: Main Forum
- Topic: preferred name
- Replies: 9
- Views: 10844
Re: preferred name
You want to vote / pledge towards feature request #2251. You could use the Note field in the Chart module (what we do here at HQ) or you could even create a custom patient field to store the phonetic name. http://www.opendental.com/manual/featurerequests.html http://www.opendental.com/manual/customp...
- Mon Nov 06, 2017 10:02 am
- Forum: Advanced Topics
- Topic: MySQL version 5.7
- Replies: 11
- Views: 145143
Re: MySQL version 5.7
I stumbled across a very good description of MyISAM and InnoDB: MyISAM: The default non-transactional storage engine that provides full-text indexing and is highly portable InnoDB: A transactional-safe storage engine designed for maximum performance when processing large volume of data and that prov...
- Mon Nov 06, 2017 9:45 am
- Forum: Advanced Topics
- Topic: MySQL version 5.7
- Replies: 11
- Views: 145143
Re: MySQL version 5.7
We have code built into Open Dental to automatically clear out the sql_mode which probably fixed the aforementioned error you had after you restarted Open Dental (if you tried). We deemed it safe to do that in MySQL 5.5 and I'm not positive it is safe to do that to MySQL 5.7. Having the sql_mode set...
- Mon Nov 06, 2017 8:40 am
- Forum: Main Forum
- Topic: Require password reset?
- Replies: 3
- Views: 4970
Re: Require password reset?
The manual is more up to date because that feature was added in v17.3
http://www.opendental.com/manual/version17_3.htmlOption to force user to reset their password when they first log in. Security User Profiles
- Fri Nov 03, 2017 12:45 pm
- Forum: Main Forum
- Topic: Require password reset?
- Replies: 3
- Views: 4970
Re: Require password reset?
The 'Require Password Reset' check box is in fact still in the user's Security User Profile. See the top right of the User tab after clicking on the Security User Profile link: http://www.opendental.com/manual/securityusers.html If you still don't see it in your local Open Dental instance, let me kn...
- Thu Nov 02, 2017 2:59 pm
- Forum: Advanced Topics
- Topic: MySQL version 5.7
- Replies: 11
- Views: 145143
Re: MySQL version 5.7
Found this little gem when reading about sql modes: SQL Mode Changes in MySQL 5.7 In MySQL 5.7.5, the ONLY_FULL_GROUP_BY SQL mode is enabled by default because GROUP BY processing has become more sophisticated to include detection of functional dependencies. However, if you find that having ONLY_FUL...
- Thu Nov 02, 2017 12:55 pm
- Forum: Advanced Topics
- Topic: MySQL version 5.7
- Replies: 11
- Views: 145143
Re: MySQL version 5.7
also, as I am looking into this again the InnoDB vs MyISAM debate sticks out at me: Do you guys have any feedback from people using InnoDB, good, bad, or ugly? I know you don't officially like InnoDB because it is harder to fix if a problem occurs, right? Is there any performance advantages to Inno...
- Thu Nov 02, 2017 12:50 pm
- Forum: Advanced Topics
- Topic: MySQL version 5.7
- Replies: 11
- Views: 145143
Re: MySQL version 5.7
I guess I will have to mess with the settings... Right, the particular setting you care about for the error above is the "sql_mode". We haven't had time to give an official stance on what it should be changed to because we are still researching what all of these issues even mean. I don't know of an...
- Thu Nov 02, 2017 9:06 am
- Forum: Main Forum
- Topic: Pinboard
- Replies: 1
- Views: 3192
Re: Pinboard
Are you trying to accomplish what planned appointments are for?
http://www.opendental.com/manual/apptplanned.html
http://www.opendental.com/manual/apptplanned.html
- Mon Oct 23, 2017 3:37 pm
- Forum: Main Forum
- Topic: need the ability to email, not mail, end of the year benefit
- Replies: 3
- Views: 7309
Re: need the ability to email, not mail, end of the year ben
Vote / pledge / help promote request #2291
http://www.opendental.com/manual/featurerequests.html
http://www.opendental.com/manual/featurerequests.html
- Mon Oct 23, 2017 8:55 am
- Forum: Main Forum
- Topic: messenger in office? like Eaglesoft messenger?
- Replies: 2
- Views: 5132
Re: messenger in office? like Eaglesoft messenger?
There is a Task system as well if you need more than just "room" communications.
http://www.opendental.com/manual/tasksarea.html
http://www.opendental.com/manual/tasksarea.html
- Thu Oct 19, 2017 9:15 am
- Forum: Main Forum
- Topic: Re: PDF images in Open Dental open in Internet Explorer (IE)
- Replies: 3
- Views: 7745
Re: PDF images in Open Dental open in Internet Explorer (IE)
Without the quote context I can't give you a detailed response but I can offer a generic response. Open Dental plans to always support previewing PDFs within the Images module. When this functionality doesn't work it has always been Adobe's fault whether by installation problem, version issue, or so...
- Tue Oct 17, 2017 9:32 am
- Forum: Main Forum
- Topic: Electronic Signatures beta 16.4 question
- Replies: 6
- Views: 15146
Re: Electronic Signatures beta 16.4 question
I don't believe patients can use an iPad to sign forms. The Surface Pro however can sign forms when put into Kiosk mode. http://www.opendental.com/manual/kiosk.html Web Form signatures are "captured later" when the patient gets into the office. It would be a feature request to start allowing e-signa...
- Tue Oct 10, 2017 5:08 pm
- Forum: Main Forum
- Topic: Color change for procedures in chart
- Replies: 8
- Views: 19495
Re: Color change for procedures in chart
I have problem with the new release (17.1.1) and color in the chart. I set the "ChartGraphicColors" for "Treatment Planned" and "Treatment Planned (light)" - red. The same for the text in "ProgNoteColors". In the chart is the tooth green (like for "Complete"), please see the attached picture. This ...
- Fri Oct 06, 2017 12:42 pm
- Forum: Developers
- Topic: How to save signatures in open dental PDF forms ?
- Replies: 5
- Views: 10929
Re: How to save signatures in open dental PDF forms ?
I am not sure which encryption algorithm technique should be used for getting hash all values and in what order? The hash will be using MD5 and the order of values for creating the hash greatly depends on what you are making a signature for. In this example you seem to be signing sheets, therefore ...
- Fri Oct 06, 2017 12:35 pm
- Forum: Developers
- Topic: How to save signatures in open dental PDF forms ?
- Replies: 5
- Views: 10929
Re: How to save signatures in open dental PDF forms ?
I tried to encypt data using AES technique in the same pattern as the above example is interpreted but it’s not converting it in desired format. Odds are if that didn't work then the office you are working might be signing with Topaz signature pads? We do not have access to their encryption algorit...
- Tue Oct 03, 2017 4:45 pm
- Forum: Advanced Topics
- Topic: Beta issues 17.3.8
- Replies: 15
- Views: 23730
Re: Beta issues 17.3.8
I added #1 to our bug tracker the other day as "Sheets, changing static text on a referral letter with an image can cause text to hide sometimes." After I looked into it for a bit I found that it does exactly what you're describing. I think I'll change the wording to something like "Sheet Fields th...
- Thu Sep 28, 2017 11:36 am
- Forum: Advanced Topics
- Topic: Beta issues 17.3.8
- Replies: 15
- Views: 23730
Re: Beta issues 17.3.8
on the statements: once that is fixed, where do select which sheet is used for the statements? I know there is the checkbox in accounts setup to use sheets or not for statements but I don't see where to select which sheet or is it just the first one as a statement sheet type? "The custom statement ...
- Thu Sep 28, 2017 9:04 am
- Forum: Advanced Topics
- Topic: Beta issues 17.3.8
- Replies: 15
- Views: 23730
Re: Beta issues 17.3.8
I added #1 to our bug tracker the other day as "Sheets, changing static text on a referral letter with an image can cause text to hide sometimes." After I looked into it for a bit I found that it does exactly what you're describing. I think I'll change the wording to something like "Sheet Fields tha...
- Mon Sep 18, 2017 3:07 pm
- Forum: Main Forum
- Topic: Version Number
- Replies: 6
- Views: 12409
Re: Version Number
It's not that weird, they're just using an older version of Open Dental that doesn't have the About menu option. They just need to update OR use the Update window like Chris suggested.wjstarck wrote:Well that's weird
- Mon Sep 18, 2017 12:14 pm
- Forum: Main Forum
- Topic: Messaging Icon Synch
- Replies: 9
- Views: 16063
Re: Messaging Icon Synch
You can give us a copy of your database and we can look into it with a fine tooth comb.
- Mon Sep 18, 2017 8:52 am
- Forum: Main Forum
- Topic: Version Number
- Replies: 6
- Views: 12409
Re: Version Number
Also, Help > About
http://www.opendental.com/manual/aboutwindow.html
http://www.opendental.com/manual/aboutwindow.html
- Mon Sep 18, 2017 8:51 am
- Forum: Main Forum
- Topic: Messaging Icon Synch
- Replies: 9
- Views: 16063
Re: Messaging Icon Synch
A week is way too long to spend on those buttons. You should give support a call and we can help you figure it out much quicker than that.
http://www.opendental.com/contact.html
http://www.opendental.com/contact.html
- Thu Sep 14, 2017 8:55 am
- Forum: Advanced Topics
- Topic: 17.3
- Replies: 2
- Views: 6359
Re: 17.3
It's now safe to use 17.3.2 (released 9/13/2017)
- Thu Aug 31, 2017 1:47 pm
- Forum: Developers
- Topic: Overview for Code Integration
- Replies: 2
- Views: 7629
Re: Overview for Code Integration
We no longer accept external code to the main repository and the bug / feature list is just maintained in house here at Open Dental.
- Wed Aug 30, 2017 4:41 pm
- Forum: Main Forum
- Topic: New provider taking over
- Replies: 1
- Views: 4370
Re: New provider taking over
I've not tried it out before but it sounds like you want to use the "Update Provs on Future Appts Tool"
http://www.opendental.com/manual/update ... appts.html
http://www.opendental.com/manual/update ... appts.html
- Wed Aug 23, 2017 1:14 pm
- Forum: Main Forum
- Topic: emailing progress notes
- Replies: 9
- Views: 13436
Re: emailing progress notes
I guess you could use your own version of "legalese" to argue that you "did everything in your power" if you decide to send PHI over insecure email but I would argue that you didn't do everything in your power. The Health Information Privacy Code applies to the health information about identifiable ...
- Mon Aug 21, 2017 8:47 am
- Forum: Main Forum
- Topic: emailing progress notes
- Replies: 9
- Views: 13436
Re: emailing progress notes
I don't believe it, where is here?
- Mon Aug 21, 2017 8:03 am
- Forum: Advanced Topics
- Topic: https for opendental.com
- Replies: 1
- Views: 5779
Re: https for opendental.com
You don't need to go to our contact page unless you forgot our number (which is 503-363-5432). Just click "Help > Remote Support with Code" from within Open Dental. It's faster than the website way anyway.
http://www.opendental.com/manual/mainmenu.html
http://www.opendental.com/manual/mainmenu.html
- Mon Aug 07, 2017 12:29 pm
- Forum: Advanced Topics
- Topic: beta (v17.2.7) Ins error causes crash
- Replies: 13
- Views: 19549
Re: beta (v17.2.7) Ins error causes crash
Because you aren't the only one to fall victim to this:
viewtopic.php?f=2&t=6443
viewtopic.php?f=2&t=6443
- Mon Aug 07, 2017 12:22 pm
- Forum: Advanced Topics
- Topic: beta (v17.2.7) Ins error causes crash
- Replies: 13
- Views: 19549
Re: beta (v17.2.7) Ins error causes crash
I'll try and conjure up a way so that users like you that compile the code can't fall victim to this paradigm. It's a very tricky problem to commandeer...
- Mon Aug 07, 2017 12:19 pm
- Forum: Advanced Topics
- Topic: beta (v17.2.7) Ins error causes crash
- Replies: 13
- Views: 19549
Re: beta (v17.2.7) Ins error causes crash
I thought the convention was that no new database changes occur on minor version (bug fix) changes so that would be safe? We try not to but it does happen every once in a while. Regardless, you were not affected by a "minor version (bug fix)" convert script. You were affected by a root (17.2.1) con...
- Mon Aug 07, 2017 10:31 am
- Forum: Main Forum
- Topic: Open dashboard, changing dates, etc
- Replies: 1
- Views: 4021
Re: Open dashboard, changing dates, etc
1) You care about the "Customize Graphs" section of the following page: http://www.opendental.com/manual/reportsgraphic.html 2) You can't change the X axis until we come out with more Graph Types. 3) No, you'll have to just have a new tab that contains as many years as you care to see? And then you'...
- Fri Aug 04, 2017 5:14 pm
- Forum: Advanced Topics
- Topic: beta (v17.2.7) Ins error causes crash
- Replies: 13
- Views: 19549
Re: beta (v17.2.7) Ins error causes crash
I was just notified that the but "Linux, accessing the edit patient information window would throw a UE sometimes." has been fixed and will be released with v17.2.10
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.1
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.1
- Fri Aug 04, 2017 1:07 pm
- Forum: Advanced Topics
- Topic: beta (v17.2.7) Ins error causes crash
- Replies: 13
- Views: 19549
Re: beta (v17.2.7) Ins error causes crash
Joe submitted a bug ticket for the capitalization issue but he's also correct in that you should have an inseditlog table which should have been added in the 17.2.1 script. Do you have a "stmtlink" table? That table got added after the "inseditlog" table. If you don't have either then you must have ...
- Thu Aug 03, 2017 5:36 pm
- Forum: Main Forum
- Topic: emailing progress notes
- Replies: 9
- Views: 13436
Re: emailing progress notes
We recommend using encrypted email!
http://www.opendental.com/manual/emailencrypted.html
http://www.opendental.com/manual/emailencrypted.html
- Thu Aug 03, 2017 11:31 am
- Forum: Advanced Topics
- Topic: beta (v17.2.7) Ins error causes crash
- Replies: 13
- Views: 19549
Re: beta (v17.2.7) Ins error causes crash
I'm unable to duplicate the problem. It might have to do with specific steps that you are taking that I am not or some sort of setting that you have that I do not. Can you either provide me with detailed steps that you are taking to duplicate the problem or PM me so that I can give you some SFTP cre...
- Thu Aug 03, 2017 11:11 am
- Forum: Advanced Topics
- Topic: beta (v17.2.7) Ins error causes crash
- Replies: 13
- Views: 19549
Re: beta (v17.2.7) Ins error causes crash
I'll look into this myself. I've been trying to track down the root of this issue for a while and this sounds too good to be true.
- Thu Aug 03, 2017 8:38 am
- Forum: Main Forum
- Topic: Can I use a non twian scanner??
- Replies: 1
- Views: 4196
Re: Can I use a non twian scanner??
Does it have WIA drivers available?
- Wed Aug 02, 2017 4:05 pm
- Forum: Advanced Topics
- Topic: beta (v17.2.6) Email Statement PDF text code error
- Replies: 3
- Views: 10000
Re: (betav16.2.6) Email Statement PDF text code error
The bug "Statements, when using sheets and attaching to an email, would be a .txt instead of a .pdf" has been fixed and will be released with v17.1.28 and v17.2.7.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
- Wed Aug 02, 2017 2:31 pm
- Forum: Developers
- Topic: Last database logged in to
- Replies: 2
- Views: 7040
Re: Last database logged in to
Correct, it is stored within FreeDentalConfig.xml
http://www.opendental.com/manual/freedentalconfig.html
http://www.opendental.com/manual/freedentalconfig.html
- Wed Aug 02, 2017 11:46 am
- Forum: Main Forum
- Topic: Middle Tier Experience?
- Replies: 14
- Views: 21085
Re: Middle Tier Experience?
I know our conversions department can merge a newly converted database into another database as another clinic. I don't fully understand how complicated it is or what cost goes along with it but I do know we have done it in the past. You should definitely use newer versions of Open Dental which are ...
- Tue Aug 01, 2017 4:33 pm
- Forum: Main Forum
- Topic: Free Text Messaging in OD by using Google Voice
- Replies: 42
- Views: 84074
Re: Free Text Messaging in OD by using Google Voice
Moderator, correct me if I am wrong, but I believe OD's sms feature requires the use of a phone number with a California area code. You are partially correct in the sense that users do not have control over what phone numbers they are given and that the area code could be local or from another stat...
- Mon Jul 31, 2017 3:41 pm
- Forum: Advanced Topics
- Topic: beta (v17.2.6) Email Statement PDF text code error
- Replies: 3
- Views: 10000
Re: (betav16.2.6) Email Statement PDF text code error
I'll submit a bug ticket for this to get investigated, this is the first I've heard of this kind of thing and we email PDFs here at HQ quite often (statements to our customers).
- Tue Jul 18, 2017 11:28 am
- Forum: Developers
- Topic: OpenDental Install Location
- Replies: 8
- Views: 18874
Re: OpenDental Install Location
That is the one.
- Mon Jul 17, 2017 3:16 pm
- Forum: Main Forum
- Topic: Kiosk Tablet/Laptop
- Replies: 9
- Views: 20789
Re: Kiosk Tablet/Laptop
I'd take a look at my most common demographic and base it off of that. Younger generations tend to prefer the onscreen functionality that the older generations tend to get easily frustrated at.
- Mon Jul 17, 2017 9:03 am
- Forum: Developers
- Topic: OD beta runtime errors
- Replies: 1
- Views: 5096
Re: OD beta runtime errors
Maybe you're connected to a different database than the one you are querying? Put a breakpoint at the top of SheetDefCrud.TableToList() and inspect the DataTable that was passed in to see if it has the column or not.
- Tue Jul 11, 2017 9:11 am
- Forum: Main Forum
- Topic: Cerec SW 4.0 bridge
- Replies: 9
- Views: 23352
Re: Cerec SW 4.0 bridge
Most 3rd party softwares do not change their bridging code that often so we do not go actively perusing their newer versions to test for backwards compatibility. What is the specific version of CEREC that you are having trouble making work?
- Mon Jul 10, 2017 11:59 am
- Forum: Main Forum
- Topic: Windows 10 or 7 for new practice
- Replies: 6
- Views: 16046
Re: Windows 10 or 7 for new practice
My personal opinion is Windows 10. Also, it shouldn't matter what OS you use in order to be "HIPAA" compliant as long as there are security patches that are continuously coming out (a.k.a. I wouldn't use an OS that is about to go on the chopping block).
- Mon Jul 10, 2017 11:10 am
- Forum: Advanced Topics
- Topic: Beta error on module load
- Replies: 3
- Views: 6693
Re: Beta error on module load
Correct, DBM was the entity that created that carrier and assigned it.
- Mon Jul 10, 2017 9:43 am
- Forum: Developers
- Topic: References
- Replies: 6
- Views: 14540
Re: References
Ohhh +1 to Stackoverflow archives. I was able to figure out why anonymous authentication was not working for browsers only. You should be able to click the link now.
- Mon Jul 10, 2017 9:14 am
- Forum: Developers
- Topic: References
- Replies: 6
- Views: 14540
Re: References
Don't browse to it, use a subversion tool like TortoiseSVN to download it.
- Mon Jul 10, 2017 9:13 am
- Forum: Advanced Topics
- Topic: Beta error on module load
- Replies: 3
- Views: 6693
Re: Beta error on module load
GetHistList is called many places and is very important. It feels like something is malformed with the patient data somewhere. Does running DBM help or give you more information?
http://www.opendental.com/manual/databa ... nance.html
http://www.opendental.com/manual/databa ... nance.html
- Wed Jul 05, 2017 10:49 am
- Forum: Advanced Topics
- Topic: Beta - eclaim sending error
- Replies: 5
- Views: 9486
Re: Beta - eclaim sending error
The bug "Clearinghouse passwords were not being cached correctly." is fixed and will be released with v17.2.3
- Wed Jul 05, 2017 9:24 am
- Forum: Advanced Topics
- Topic: Beta - eclaim sending error
- Replies: 5
- Views: 9486
Re: Beta - eclaim sending error
I believe I see where the problem is. I don't need a copy of your database. Adding this to the bug tracker.
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.2
http://opendentalsoft.com:1942/ODBugTra ... .aspx#17.2
- Wed Jul 05, 2017 9:10 am
- Forum: Advanced Topics
- Topic: Beta - eclaim sending error
- Replies: 5
- Views: 9486
Re: Beta - eclaim sending error
It is most likely a bug with v17.2.2, we changed how we treat clearinghouse passwords. I'll look into this today and will keep you appraised with posts as I learn more. If you are able to, it would be quite helpful if you could call in and provide us with the automatic backup of your database that O...
- Fri Jun 30, 2017 3:08 pm
- Forum: Main Forum
- Topic: Phone notes without an appointment
- Replies: 1
- Views: 4569
Re: Phone notes without an appointment
Use commlogs and just create a special chart view via the Show tab that filters out your progress notes the way you desire them to look.
http://opendental.com/manual/chart.html
http://opendental.com/manual/showtabchart.html
http://opendental.com/manual/chart.html
http://opendental.com/manual/showtabchart.html
- Thu Jun 29, 2017 11:30 am
- Forum: Developers
- Topic: Update reference request: Newtonsoft.Json
- Replies: 2
- Views: 6442
Re: Update reference request: Newtonsoft.Json
No, we always have unintended side affects when it comes to updating dlls. We had many problems when we went from Newtonsoft.Json v7 to v9. What I would be willing to do is increase the dependentAssembly node of our app.config that might let your customers use the new v10 dll. Can you manipulate the...
- Wed Jun 14, 2017 1:51 pm
- Forum: Main Forum
- Topic: Sheets in Chart vs. Images in Images Module - An idea
- Replies: 7
- Views: 19165
Re: Sheets in Chart vs. Images in Images Module - An idea
Hey OD staff - Can I buy some points? :lol: I love it. We don't sell points but will give locations more points if they have several clinics within one database. Regardless, it would be just as good to pledge a monetary amount (of whatever you were planning on spending towards additional points).
- Wed Jun 14, 2017 1:47 pm
- Forum: Main Forum
- Topic: multiple procedures on one referral form
- Replies: 3
- Views: 8302
Re: multiple procedures on one referral form
I'm in no way a Referral expert so there might actually be a way to do this but from a database perspective I do not see a way to create a Referral Attachment with multiple procedures. It seems to be limited to one at a time. http://www.opendental.com/manual/referrals.html There might be some nifty ...
- Wed Jun 14, 2017 11:48 am
- Forum: Developers
- Topic: Trouble Compiling 16.4
- Replies: 13
- Views: 33041
Re: Trouble Compiling 16.4
Your publishing is probably missing dll dependencies. What does your Windows OS Event Viewer show as the error when it crashes?
- Mon Jun 12, 2017 9:05 am
- Forum: Main Forum
- Topic: Tables containing patient personal information.
- Replies: 4
- Views: 9459
Re: Tables containing patient personal information.
Do not recommend!!
http://www.opendental.com/manual/securitymysql.htmlIt is not secure to expose the MySQL service to the internet (World Wide Web). Do not open the MySQL port (default is port 3306) on your routers and do not allow incoming traffic for that port
- Mon Jun 12, 2017 9:02 am
- Forum: Main Forum
- Topic: Not able to start OD after moving A-Z folder to new server
- Replies: 6
- Views: 13793
Re: Not able to start OD after moving A-Z folder to new serv
Just setting max_allowed_packet size in my.cnf did pretty much nothing. If you are not using the Open Dental suggested table type of MyISAM (Linux chooses InnoDB by default) then you would be correct and need to start looking into additional settings like innodb_log_file_size for example. The probl...
- Tue Jun 06, 2017 1:04 pm
- Forum: Main Forum
- Topic: Recall History
- Replies: 2
- Views: 6129
Re: Recall History
That or running the Daily Procedures Report and adding a proc filter for that particular procedure code?
http://www.opendental.com/manual/reportdailyprocs.html
http://www.opendental.com/manual/reportdailyprocs.html
- Tue Jun 06, 2017 12:57 pm
- Forum: Main Forum
- Topic: Not able to start OD after moving A-Z folder to new server
- Replies: 6
- Views: 13793
Re: Not able to start OD after moving A-Z folder to new serv
There was also max_allowed_packet size problem again, I'm not sure why it keeps resetting. Your new virtual server might not have the correct settings within its my.cnf file. I would copy over your my.cnf from your old server and update any settings that are specific to the old server over to the n...
- Mon Jun 05, 2017 9:12 am
- Forum: Main Forum
- Topic: OD aplication stop working
- Replies: 6
- Views: 13545
Re: OD aplication stop working
And once you've upgraded, run Database Maintenance (if it lets you get into the program).
http://www.opendental.com/manual/databa ... nance.html
http://www.opendental.com/manual/databa ... nance.html
- Tue May 30, 2017 12:14 pm
- Forum: Main Forum
- Topic: apply updated fees to previously completed procedures
- Replies: 2
- Views: 6863
Re: apply updated fees to previously completed procedures
Yes a custom query could help but would only solve the one report. Many reports and other things within Open Dental utilize information about completed procedures. You probably want to get in touch with our conversion department and see if they would be willing to manipulate your database so that th...
- Tue May 30, 2017 12:07 pm
- Forum: Main Forum
- Topic: Glitch
- Replies: 3
- Views: 8279
Re: Glitch
Is your server turned on?
- Thu May 25, 2017 9:29 am
- Forum: Main Forum
- Topic: Changing prescheduled provider
- Replies: 17
- Views: 36105
Re: Changing prescheduled provider
Did anyone figure this out? We are having the same problem as the OP. Hyg appts are being scheduled with the previous hygienist as provider. Sounds like your previous hygienist is still scheduled in that operatory or is still assigned to the operatory itself. http://www.opendental.com/manual/schedu...
- Tue May 23, 2017 9:14 am
- Forum: Main Forum
- Topic: override context menu and add new menuItem
- Replies: 15
- Views: 28866
Re: override context menu and add new menuItem
You shouldn't override it, you need to use the object "Sender" and loop through all it's controls and find "menuApt" and then add to it's MenuItems. Know that your new menu item will get wiped out when the user clicks the Appts module button so you'll probably need to add code that first checks to s...
- Mon May 22, 2017 4:44 pm
- Forum: Advanced Topics
- Topic: Middle Tier + DropBox = Unhandled Exception?
- Replies: 9
- Views: 19513
Re: Middle Tier + DropBox = Unhandled Exception?
The bug "Middle Tier, loading the Images module with Dropbox enabled would throw an error sometimes." is fixed and will be released with v16.4.44 and v17.1.16.
- Mon May 22, 2017 1:21 pm
- Forum: Advanced Topics
- Topic: Middle Tier + DropBox = Unhandled Exception?
- Replies: 9
- Views: 19513
Re: Middle Tier + DropBox = Unhandled Exception?
Technically the Dropbox.Api.dll isn't present within the "bin" folder of your middle tier application directory on the server. Most common installations of Middle Tier spawn from our installer which will put all necessary Middle Tier binaries into the "bin" folder of the root Open Dental installatio...
- Thu May 18, 2017 11:13 am
- Forum: Developers
- Topic: Labcases DateTStamp request
- Replies: 4
- Views: 10194
Re: Labcases DateTStamp request
We'll go ahead and add that for you. I'm not sure on the ETA for the new column though. Probably before v17.2 gets released to the public if I had to guess.
- Tue May 09, 2017 9:11 am
- Forum: Main Forum
- Topic: XCharge Experience/Feedback
- Replies: 12
- Views: 28881
Re: XCharge Experience/Feedback
We're currently looking into other feature requests that are higher in the list than #2704 which is to support all payment processing companies by using authorize.net. Help push it higher in the list: http://www.opendental.com/manual/featurerequests.html This would be far more fun to code than "subs...
- Thu May 04, 2017 9:04 am
- Forum: Main Forum
- Topic: Appointments with attached tx plan items
- Replies: 2
- Views: 6614
Re: Appointments with attached tx plan items
If these appointments were set complete and they are in the future you could probably just run a report to find the future dated production that is now complete (should stand out).
- Mon May 01, 2017 11:24 am
- Forum: Main Forum
- Topic: eConfirmation for new additions?
- Replies: 5
- Views: 12036
Re: eConfirmation for new additions?
It looks like I lied to you. The only confirmation messages that can be replied to and digested automatically are the automated eConfirmations, not the manual ones. This is currently Feature Request #5135 - Option to re-send eConfirmations. Ironically I made a comment on that request back in January...
- Mon May 01, 2017 11:16 am
- Forum: Main Forum
- Topic: eConfirmation for new additions?
- Replies: 5
- Views: 12036
Re: eConfirmation for new additions?
Then you are only interested in the very first link I mentioned.
- Mon May 01, 2017 9:12 am
- Forum: Main Forum
- Topic: eConfirmation for new additions?
- Replies: 5
- Views: 12036
Re: eConfirmation for new additions?
There's a Text button within the Confirmation List window you could use. http://www.opendental.com/manual/confirmationlist.html When the patient is selected, there is always a Text button at the top of the screen close to the E-mail button. http://www.opendental.com/manual/textmessages.html You can ...
- Tue Apr 25, 2017 9:11 am
- Forum: Main Forum
- Topic: Statements
- Replies: 4
- Views: 8787
- Tue Apr 25, 2017 9:03 am
- Forum: Main Forum
- Topic: Specify size and position from command line
- Replies: 4
- Views: 9229
Re: Specify size and position from command line
Probably something along the lines of "windows applications remember position".
Either position or location.
Either position or location.
- Mon Apr 24, 2017 11:57 am
- Forum: Developers
- Topic: OpenDentBusiness AppointmentDeleteds request
- Replies: 6
- Views: 13367
Re: OpenDentBusiness AppointmentDeleteds request
We can add that method for you.
- Mon Apr 24, 2017 8:51 am
- Forum: Main Forum
- Topic: Specify size and position from command line
- Replies: 4
- Views: 9229
Re: Specify size and position from command line
Several of our techs here at HQ use a 3rd party application that somehow remembers where and how you like your windows. I don't know what it is called but you might do a quick Google search for such an application.
- Mon Apr 24, 2017 8:49 am
- Forum: Main Forum
- Topic: Default Secondary Provider
- Replies: 2
- Views: 6107
Re: Default Secondary Provider
There are many more ways to create a patient; importing Web Forms, utilizing the Web Sched New Patient Appointment eService, etc.
http://www.opendental.com/manual/webformsretrieve.html
http://www.opendental.com/manual/webschednewpat.html
http://www.opendental.com/manual/webformsretrieve.html
http://www.opendental.com/manual/webschednewpat.html
- Fri Apr 21, 2017 9:56 am
- Forum: Main Forum
- Topic: DOB in patient search
- Replies: 3
- Views: 8235
Re: DOB in patient search
Correct, date of birth is already available in the Patient Select window.
http://www.opendental.com/manual/patientselect.html
http://www.opendental.com/manual/patientselect.html
- Thu Apr 20, 2017 11:13 am
- Forum: Main Forum
- Topic: Do you think OD needs a tab for Dental History?
- Replies: 5
- Views: 12715
Re: Do you think OD needs a tab for Dental History?
I'd say the Chart module is pretty extensive for that subject matter. Especially now that we have a slider under the tooth chart itself so that it can be visualized easier. Is there something specific that you need to document about the dental history that there isn't currently a place to do so?
- Thu Apr 20, 2017 9:10 am
- Forum: Main Forum
- Topic: Supply Inventory not retaining updated entries
- Replies: 2
- Views: 6452
Re: Supply Inventory not retaining updated entries
I just verified that this is a bug and it looks to have been introduced back in v16.2.
We'll fix it and get back to you.
We'll fix it and get back to you.
- Tue Apr 18, 2017 9:18 am
- Forum: Developers
- Topic: Allow lab case entry without a patient
- Replies: 5
- Views: 12747
Re: Allow lab case entry without a patient
The motivation for this change is our plugin is creating new LabCase records from our external data source, but in some cases there isn't an exact patient match for us to automatically populate in the patient ID. We ask the operator to resolve this in our UI that is generated in the FormLabCaseEdit...
- Tue Apr 18, 2017 8:54 am
- Forum: Developers
- Topic: Allow lab case entry without a patient
- Replies: 5
- Views: 12747
Re: Allow lab case entry without a patient
Currently, having 0 set for labcase.PatNum will throw a null reference exception from FormLabCaseEdit.FormLabCaseEdit_Load. Could a check of Patients.GetPat(CaseCur.PatNum) be done so this does not happen? The lab cases form already handles this correctly by not showing a patient name in the data g...
- Mon Apr 17, 2017 10:46 am
- Forum: Main Forum
- Topic: Kiosk Tablet/Laptop
- Replies: 9
- Views: 20789
Re: Kiosk Tablet/Laptop
Jason, Any recommendation for brand of tablet or tablet/laptop combo that would work best to display the consent forms and med hx for patients to fill out and sign? Since our Web Forms and other web apps are web-based (can be accessed via a web browser) the sky is the limit on what device you choos...
- Mon Apr 17, 2017 10:41 am
- Forum: Main Forum
- Topic: Update from 15.3 to 16.4
- Replies: 4
- Views: 9757
Re: Update from 15.3 to 16.4
1) In the security settings for "Edit Completed Procedure" what is the difference between FULL & LIMITED? Edit Completed Procedure (limited) Edit limited, non-financial fields for completed procedures, regardless of the global lock date. Adjustment dates still adhere to a global lock date. If a gro...
- Mon Apr 17, 2017 10:39 am
- Forum: Main Forum
- Topic: Update from 15.3 to 16.4
- Replies: 4
- Views: 9757
Re: Update from 15.3 to 16.4
Are there any Event Viewer errors on the workstations failing to copy files?Hersheydmd wrote:However, when I try to update all my other workstations I get "Some files failed to copy. Verify network access and permissions are correct, then click Retry."
- Fri Apr 14, 2017 12:37 pm
- Forum: Main Forum
- Topic: eServices sending some emails but not all?
- Replies: 2
- Views: 5002
Re: eServices sending some emails but not all?
You should call in and have our eService department take a look at some logs / settings. One of the most important pieces of information is what version of Open Dental you are currently using because it could just be a bug and you just need to update. http://opendentalsoft.com:1942/ODBugTracker/Prev...
- Thu Apr 13, 2017 4:42 pm
- Forum: Main Forum
- Topic: Open Dental on Linux
- Replies: 6
- Views: 13307
Re: Open Dental on Linux
We don't officially support Linux at all. The only support (which would be included) that we give for Linux is theoretical. E.g. If you needed to set up a file share and called us for support we would simply say something along the lines of "Linux users need to set up a network share via a software ...
- Thu Apr 13, 2017 1:20 pm
- Forum: Main Forum
- Topic: Wiki
- Replies: 2
- Views: 4812
Re: Wiki
The wiki is pretty powerful, I suggest just frolicking around a little when you have free time.
http://www.opendental.com/manual/wiki.html
http://www.opendental.com/manual/wiki.html
- Thu Apr 13, 2017 1:19 pm
- Forum: Main Forum
- Topic: Open Dental on Linux
- Replies: 6
- Views: 13307
Re: Open Dental on Linux
Yes, it is possible but starts to get complicated if you use different versions of MySQL. So keep that in mind when switching between OS.
- Thu Apr 13, 2017 9:05 am
- Forum: Main Forum
- Topic: Kiosk Tablet/Laptop
- Replies: 9
- Views: 20789
Re: Kiosk Tablet/Laptop
If the sheets that you are having your patients fill out in the kiosk are of sheet types Medical History or Patient Form, I highly suggest using our Web Forms (which are both desktop and tablet friendly).
http://www.opendental.com/manual/webforms.html
http://www.opendental.com/manual/webforms.html
- Wed Apr 12, 2017 12:17 pm
- Forum: Main Forum
- Topic: Credit card payment showing twice in Deposits
- Replies: 4
- Views: 7196
Re: Credit card payment showing twice in Deposits
You should update to the most recent v16.3 because it sounds like "When processing a payment, extra paysplits might be created" which was fixed in v16.3.47 http://opendentalsoft.com:1942/ODBugTracker/PreviousVersions.aspx#16.3 I recommend running DBM after updating which might clean it up or describ...
- Wed Apr 12, 2017 9:13 am
- Forum: Main Forum
- Topic: Credit card payment showing twice in Deposits
- Replies: 4
- Views: 7196
Re: Credit card payment showing twice in Deposits
It could be a bug in the version you are at and if you are at an older version, a newer DBM might be able to help you. I instantly think of paysplits to other patients / hidden patient with same name / etc. If you can't track it down feel free to give us a call. Our techs are pretty good at finding ...
- Tue Apr 11, 2017 10:28 am
- Forum: Main Forum
- Topic: Plug-ins Forum Topics
- Replies: 8
- Views: 25340
Re: Plug-ins Forum Topics
Absolutely. Feel free to create a new thread topic within the Plug-ins forum to get the creative juices flowing for your idea.Erik@AD wrote:Can I make a request here for some custom work or is there another preferred forum section for that?...
- Mon Apr 10, 2017 2:38 pm
- Forum: Advanced Topics
- Topic: Claim Payment Unhandled Exception
- Replies: 4
- Views: 24139
Re: Claim Payment Unhandled Exception
The bug "Claim Payments, trying to delete a claim payment was causing an error for Linux servers." has been fixed and will be released with v17.1.4
- Fri Apr 07, 2017 5:04 pm
- Forum: Advanced Topics
- Topic: Claim Payment Unhandled Exception
- Replies: 4
- Views: 24139
Re: Claim Payment Unhanded Exeption
It's just the casing in the query which your case sensitive OS doesn't like. I'll add this as a bug to our tracker.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
- Fri Apr 07, 2017 5:01 pm
- Forum: Advanced Topics
- Topic: Beta 17.1.2 Freezing
- Replies: 8
- Views: 14189
Re: Beta 17.1.2 Freezing
I've only heard of that problem when users run Windows in Tablet mode.
- Fri Apr 07, 2017 11:41 am
- Forum: Advanced Topics
- Topic: Beta 17.1.2 Freezing
- Replies: 8
- Views: 14189
Re: Beta 17.1.2 Freezing
That just sounds like a system clock and/or region and language setting problem to me.
- Thu Apr 06, 2017 11:51 am
- Forum: Main Forum
- Topic: 'max_allowed_packet' value exceeded
- Replies: 7
- Views: 15526
Re: 'max_allowed_packet' value exceeded
The error I mentioned, has happened another time when importing. That required me to tweak the mySQL server's settings. The error looked less descriptive Importing does a INSERT INTO [new_table] SELECT * FROM [old_table] so I could see why that would be exceeding your limit. We would have to treat ...
- Thu Apr 06, 2017 9:10 am
- Forum: Main Forum
- Topic: Mobile App showing unscheduled appointments
- Replies: 2
- Views: 5466
Re: Mobile App showing unscheduled appointments
It is possible for versions of the Mobile Web that are before v17.1. If you click the Menu Options tray (top right downward facing carrot) and then tap the Refresh button, they should disappear. This problem is due to visiting a specific patient account (we load up all of that patients appointments,...
- Thu Apr 06, 2017 9:04 am
- Forum: Advanced Topics
- Topic: Beta 17.1.2 Freezing
- Replies: 8
- Views: 14189
Re: Beta 17.1.2 Freezing
Try to find some sort of pattern in the randomness. We need more information to go off of like "it starts randomly happening after my front desk personnel shows up" or "it's exacerbated when I try to view recalls". Otherwise the only thing I can think of to suggest is to start turning features off w...
- Tue Mar 28, 2017 3:24 pm
- Forum: Main Forum
- Topic: 17.1 Tooth Chart Slider = Awesome!
- Replies: 4
- Views: 8710
Re: 17.1 Tooth Chart Slider = Awesome!
It was a bit of a pain to get it working correctly within the Chart module and that was with all of the necessary information at our disposal (thanks to the Progress Notes grid). It is possible to add it to the big tooth chart but I'd consider that a feature request. The big tooth chart is "dumb" in...
- Tue Mar 28, 2017 12:41 pm
- Forum: Developers
- Topic: Plugin questions
- Replies: 4
- Views: 10333
Re: Plugin questions
Yes, we wrote a wrapper class for the C# MySQL connector called DataConnection.cs that lives in the OpenDentBusiness project. You'll be curious to explore the methods BuildSimpleConnectionString() and SetDB(). Once SetDB (or SetDBT) have been called, the "S" classes that we have (classes within the ...
- Thu Mar 23, 2017 11:11 am
- Forum: Main Forum
- Topic: appointment text messaging confirming
- Replies: 4
- Views: 7777
Re: appointment text messaging confirming
You'll be interested to read all about our integrated texting features:
http://www.opendental.com/manual/textintegrated.html
http://www.opendental.com/manual/ereminders.html
etc.
http://www.opendental.com/manual/textintegrated.html
http://www.opendental.com/manual/ereminders.html
etc.
- Wed Mar 22, 2017 2:45 pm
- Forum: Developers
- Topic: Plugin questions
- Replies: 4
- Views: 10333
Re: Plugin questions
1. We would like to streamline the installation of our plugin for users. Would it bad practice to automatically insert an entry into the program table during installation of our application? It would be bad practice due to potential compatibility purposes when your customers update versions of Open...
- Mon Mar 20, 2017 10:40 am
- Forum: Main Forum
- Topic: Recall list tracking
- Replies: 3
- Views: 7060
Re: Recall list tracking
I'm only aware of using the Appointments report for seeing how many users used the Web Sched online scheduler to make their appointment. This doesn't give you a break down of "you sent X reminders and Y patients acted on them" though. You would have to manually keep track of the X as of right now wh...
- Wed Mar 15, 2017 4:48 pm
- Forum: Main Forum
- Topic: Today was my last day at Open Dental
- Replies: 8
- Views: 12180
Re: Today was my last day at Open Dental
FWIW - It said something like "Squarespace - Website Expired"
- Wed Mar 15, 2017 12:53 pm
- Forum: Main Forum
- Topic: Auto adjust code when I change # of surfaces
- Replies: 7
- Views: 10891
Re: Auto adjust code when I change # of surfaces
Sounds like you're talking about auto codes and I think you're interested in the "Do not check codes in the procedure edit window, but only use this auto code for procedure buttons" in the Edit Auto Code window.
http://www.opendental.com/manual/autocode.html
http://www.opendental.com/manual/autocode.html
- Mon Mar 13, 2017 4:53 pm
- Forum: Main Forum
- Topic: Can't set "Note" appts complete with new feature/option
- Replies: 4
- Views: 6485
Re: Can't set "Note" appts complete with new feature/option
I'll create a ticket for this and get back to you.
- Mon Mar 13, 2017 12:44 pm
- Forum: Main Forum
- Topic: 'max_allowed_packet' value exceeded
- Replies: 7
- Views: 15526
Re: 'max_allowed_packet' value exceeded
If you're at a recent version of Open Dental and don't want the large packet in the table you could set the max_packet_allowed value to something lower (e.g. 40MB) and then click the Recopy button via the Update Setup window. http://www.opendental.com/manual/updatefullversion.html This will clear ou...
- Mon Mar 13, 2017 12:38 pm
- Forum: Main Forum
- Topic: 'max_allowed_packet' value exceeded
- Replies: 7
- Views: 15526
Re: 'max_allowed_packet' value exceeded
It was normal back in the day until we found out that a lot of users had their MySQL set up in such a way that couldn't handle such large packets. In newer versions of Open Dental we broke up the documentmisc packets into 1MB chunks. The large packet row is kept around for backwards compatibility pu...
- Fri Mar 10, 2017 3:04 pm
- Forum: Main Forum
- Topic: Clinics and multiple locations
- Replies: 9
- Views: 10974
Re: Clinics and multiple locations
All the clinic sections on our version pages have more detailed information:
http://www.opendental.com/manual/version16_3.html
http://www.opendental.com/manual/version16_4.html
etc..
http://www.opendental.com/manual/version16_3.html
http://www.opendental.com/manual/version16_4.html
etc..
- Fri Mar 10, 2017 9:07 am
- Forum: Main Forum
- Topic: Variables for automated email/text messaging
- Replies: 1
- Views: 2954
Re: Variables for automated email/text messaging
It looks like the automated texting templates are different. The available variables that can be used are going to be listed in the "Template Replacement Tags" section of the Edit eReminder Rule window: http://www.opendental.com/manual/ereminderssetup.html I'm not sure why they are different but it ...
- Thu Mar 09, 2017 2:35 pm
- Forum: Main Forum
- Topic: Clinics and multiple locations
- Replies: 9
- Views: 10974
Re: Clinics and multiple locations
We have an office with 50+ clinics in one database which decided to use one database for the reasons you mentioned (plus others). They've been helping us make our software much faster and more user friendly for managing lots of clinics at once. Versions 16.4.X and 17.1.X (coming soon) have many upgr...
- Wed Mar 08, 2017 8:59 am
- Forum: Main Forum
- Topic: Online patient payments on your website
- Replies: 5
- Views: 7487
Re: Online patient payments on your website
Yes, it's feature request #2704
http://www.opendental.com/manual/featurerequests.html
http://www.opendental.com/manual/featurerequests.html
- Thu Mar 02, 2017 4:14 pm
- Forum: Main Forum
- Topic: How to make chart view fullscreen?
- Replies: 4
- Views: 8363
- Thu Mar 02, 2017 4:13 pm
- Forum: Main Forum
- Topic: How to make the rotated teeth visible on chart?
- Replies: 2
- Views: 5443
Re: How to make the rotated teeth visible on chart?
As in they disappear when you start rotating them or as in your tooth chart shows like the tooth chart in the Trouble Shooting section of this page:
http://www.opendental.com/manual/graphi ... chart.html
http://www.opendental.com/manual/graphi ... chart.html
- Mon Feb 27, 2017 12:42 pm
- Forum: Main Forum
- Topic: Open Dental "SetupFiles" directory and contents
- Replies: 2
- Views: 4878
Re: Open Dental "SetupFiles" directory and contents
There is no need to keep the old setup files. We automatically back them up because many offices call in with update problems and often times want to go back to the last working version because they chose to update during working hours or at lunch time which is not recommended. Feel free to delete a...
- Fri Feb 24, 2017 10:53 am
- Forum: Advanced Topics
- Topic: error message 002 saying it requires valid sequence number.
- Replies: 2
- Views: 6304
Re: error message 002 saying it requires valid sequence numb
The sequence number is internally managed within the eclaim sending code and your friend is probably getting this error because the two databases are overlapping sequence numbers because they don't know about each other. It would be considered a feature request for us to give them a manual way to se...
- Tue Feb 21, 2017 4:49 pm
- Forum: Main Forum
- Topic: Payment plan issue
- Replies: 6
- Views: 10279
Re: Payment plan issue
The bug "Payment plans, clicking "Yes" to a prompt asking to match currency values would throw an error for some foreign customers (rare)." has been fixed and will be released with v16.4.24
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
- Thu Feb 16, 2017 9:03 am
- Forum: Main Forum
- Topic: how to follow up on NP who dont schedule?
- Replies: 3
- Views: 7611
Re: how to follow up on NP who dont schedule?
It sounds like repeating tasks but patient specific which I can't think of anything off the top of my head at the moment.
http://www.opendental.com/manual/tasklistrepeating.html
http://www.opendental.com/manual/tasklistrepeating.html
- Wed Feb 15, 2017 1:55 pm
- Forum: Advanced Topics
- Topic: OD 16.4.22: InsBenBWCodes is an invalid pref name
- Replies: 6
- Views: 9638
Re: OD 16.4.22: InsBenBWCodes is an invalid pref name
You probably just updated your local repository and ran your code against your database before we publicly released that version thus you only got part of the update script for that specific version. Then some time later we must have added to that convert script method which your database thought it...
- Tue Feb 14, 2017 4:23 pm
- Forum: Developers
- Topic: "The type OpenDental.UI.SignatureBoxWrapper has no property
- Replies: 4
- Views: 20530
Re: "The type OpenDental.UI.SignatureBoxWrapper has no prope
I saw a commit go through the repository that fixed the signature box wrapper issue that you were having.
"Internal Enhancement, custom UI control was not browsable in Visual Studio"
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
"Internal Enhancement, custom UI control was not browsable in Visual Studio"
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx
- Mon Feb 13, 2017 9:04 am
- Forum: Main Forum
- Topic: how to record personal info on a patient
- Replies: 5
- Views: 14184
Re: how to record personal info on a patient
We use the text box below the graphic chart for this purpose. What is this box intended for? That box is intended for patient level notes. So that is a perfect place for this type of information. Back in the day I helped develop the user definable Patient Fields which might be another place to chec...
- Mon Feb 13, 2017 8:54 am
- Forum: Main Forum
- Topic: Payment plan issue
- Replies: 6
- Views: 10279
Re: Payment plan issue
That is exactly what I needed. I'll submit a bug ticket for this and get back to you with the results.