Open Dental

True, it wouldn't scale to two pages. But your second example is supported by Open Dental. Your sheet def would have a fairly short section for the letter. Then, as long as the text box is set to have a growth behavior, then it will push the signature box down as it grows.

No, Open Dental does not store CC #s. X-charge stores them in it's centralized database which is not at the dental office. It's PCI compliant. Are you asking about a letter you got telling you you needed to fill out a questionnaire? We got that letter a few months ago and hoped that it was just for ...

Doesn't this just seem like a database issue? Can't you just write a quick query to strip \n out of procedure descriptions? We wouldn't allow that character in through our UI, so you shouldn't allow it in through your import tool. I suspect that it creates other problems as well.

Thank you very much. Email sent to CallFire, and we'll see what happens.

It's been a long time since I looked at that part of the program. I think the answer is no.

Looking into it. Glad to see you're finally off version 11.0.

Screen resolution needs to be 1024x768 and it needs to be running Windows. For forms, you just bring up the form that you want, for example from this window: http://www.opendental.com/manual/patientform.html and then hand it to the patient. If you have a tablet, you won't need to worry about kiosk o...

You should be able to right click on the toolbox and import more tools. Pick the project/file/types for what you want to import and show. If that doesn't work, I think you can copy and paste controls from existing forms.

Pentaho is a popular opensource (free) business intelligence suite. There are a huge number of possible tools. You could do some really nice things with Access, but that requires purchasing a license for each workstation where you want those tools. Access is usually better when just the management n...

I wasn't aware that there was an extra step. I thought you could set your options to not show the various windows if you wanted. Many of the options that we added were to let you not show windows. Which window is coming up for you that you don't want to see?

Open Dental will NOT work with mysql cluster. Table rows are too long.

It doesn't yet keep track of whether the patient paid. We decided that that could always be added later. To do it right would require significant complexity, and we weren't interested in doing it wrong.

This web page http://www.oreillynet.com/wireless/2003/10/10/sms.html at the bottom, explains how we might use the simple command line options to send text messages through SMS Sender. Unfortunately, that web page also says it doesn't work. This page http://www.kanmandet.dk/?p=593 describes how to ov...

We are using it daily, of course. We haven't noticed any problems at all, but then again, we don't use some areas of the program that dental offices do.

I'm really not sure. That might be right. We would need to look closely at your situation, and it might not be easy to figure it out.

You mean let the patient select from a dropdown list? That's too dangerous because users pick the wrong med something like 10% of the time. Dropdown lists are the major reason for increased medication errors when using computer entry instead of paper.

Yes, you can cut and paste into letters if you give yourself a textbox on the sheet to paste into.

Yes, there are remote access clients for wireless phones and tablets.
http://www.opendental.com/manual/remote.html

We're not as rigorous about locking exam sheets. There is a "lock" feature when you sign, but it can be overridden by an Admin. I'm guessing that it won't be too long before we have a "snapshot" button on sheets that will let you save an unalterable copy. This would be useful for repeated changes. U...

Those must just be two of many options. I'm sure they wouldn't stop you from some of the other major clearinghouses. If they do force that on you, please let us know so that we can make sure we have good connections in place with both of those clearinghouses. I've sort of heard of Office Ally, but I...

OK, it was added. Looks like it will be in 12.3.1 tomorrow morning. But early beta versions can be a bit touchy. Maybe give it a few days before using it in a live environment.

They can convert to the most recent version. This is because the incentive rules state that the certified version (11.0) must be purchased, but that a different version (like 12.2) may be used after purchase during year one. After year one, you must use only certified versions to get your incentive....

I didn't know that.

We don't recommend replication. It sounds like you currently have two separate databases? If so, then one option is for us to combine those into one database for you as a mini-conversion. Then, you would have the database at just one location and you would always remote in from the other office.

We make use of the exam sheets feature for some of our internal processes. It's a great way to have a checklist. It's a living document, because you can frequently make changes so that it's slightly better for the next patient. I love features that are iterative like that.

1. In column E, there is only room for one diagnosis pointer per procedure. The pointers point to one of the 4 codes above. So there might be multiple procedures pointing to the same code above. 2. If MEA works the same as NEA, then all that is required is for you to put the MEA number in the remark...

It's possible starting in 12.3 using this new feature: SecurityLog.FKey added so that appointment audit is for a single appointment only. So once you start using 12.3, and appointments made from that point on will be linked to the individual appointment. It's a good reason to not wait too long befor...

It would be easy for us. If you want, we can put it in 12.3, which I think we'll release tomorrow.

Read your question again. It's malformed. I don't understand.

So, the example mentions that if a plugin is to be distributed there should be a separate plugin available for each minor release. How come? Is this mandatory? It seems like the program changes in the minor versions don't affect the entire program, so wouldn't a plugin likely work for minor version...

I'm guessing it takes that long because Windows is attempting to locate files/folder that don't exist. In other words, the path you typed is invalid, probably because you tacked on some "command line" options. I wasn't aware that windows explorer had any command line options. Yes, I think you should...

This thread is just too old to be relevant anymore. I'm going to lock it. If you want to discuss this, the Advanced forum might be a better place.

Yes, it can. We've added this to our short list of enhancements.

Yes, that pattern looks good. We will implement.

We've dabbled in it, but never had time to work on it too much. Seemed pretty complicated at the time. I'm sure we'll do it some day. I think the reason not much has been done is that it would be too much hassle to switch Windows sessions every time a new user came to the computer. It seems easier t...

It's feature request #1270.

Sounds to me like you might have compiled it yourself, because OD does not have any print preview window. Are you on regular customer support with us or did you get the program from somewhere else?

Yes, see http://www.opendental.com/manual/referrals.html As for patients leaving the practice, this can be nearly impossible, because they never call you and tell you that they decided not to come back to your office. Instead, they just silently don't reply, and you can't differentiate these from th...

It's true that with Trojan you don't need the patient name or SSN. Each employer has one or more group plans, and since everyone on that plan has the same benefits, Trojan can give you information about that plan without needing patient name. True that this doesn't actually tell you if that particul...

It's been approved and is ready to vote on.

Replication is not for the faint of heart. It takes skill and attention to detail. We don't usually recommend replication as the first option.

Open Dental has included features for storing and displaying patient photos, and that's the best place for them. That way, they will show in the appointments and in the Family module. Any imaging software, including XDR, can also easily store patient photos, but there's not much point storing them t...

It says, "...This is the dentist who performed, or is in the process of performing, procedures, indicated by date... ...Dentists should be aware that they have an ethical and legal obligation to refund fees for services that are paid in advance but are not completed." I interpret this as saying it's...

No, it's not a bug. See
http://www.opendental.com/manual/recalllist.html
Reasons why a patient might not show on the list.
Sounds like reason #2 to me. Delete the commlog entry.

I think date of service for the claim as a whole needs to match date of service for the individual procedures.

You might try billing types as long as you keep it simple. You might also try a custom patient field: http://www.opendental.com/manual/custompatientfields.html Those will show at the top of the ortho chart: http://www.opendental.com/manual/orthochart.html It sounds like you might want to run reports...

The first step is to add it as a feature request:
http://www.opendental.com/manual/featurerequests.html

I don't know how it could send texts or emails since it's just a phone system. And I also don't think it has advanced speech synthesis capabilities, so I don't know how it could make reminder phone calls of any kind.

Yes, there is a window in Open Dental where you can pick an office to connect to:
http://www.opendental.com/manual/central.html

No. We've basically been too busy with other things. It's too complicated to explain. It remains a critical part of our growth plan, so I do expect that you'll be seeing something "soon". I put soon in quotes because that could mean anything from weeks to years. There's just no way for anyone to kno...

Yes, it does. That's very nice.

If you want to get that amount off of the patient's account, you can use a special type of payment plan that we call an "insurance payment plan". Regardless of whether you do that, the additional payments would go into the original claim as supplemental payments on the original billed procedure.

So if you submit a claim for a crown, how do they know whether the date is prep or seat? Do you state so in the notes?

http://www.opendental.com/manual/labcases.html

Does LH360 process any responses from patients, or is it just a one-way outbound notification?

Where did it say on your claim that the crown was delivered on 5/25/12? The procedure date was 5/25/12 because the treatment was substantially completed on that date. It's perfectly fine to send the claim on 5/25 with a proc date of 5/25. I would say that the majority of dentists bill and send the c...

That's interesting. That's the first time I've heard that, but it makes sense. You should put it in as a feature request.

What specific version of Open Dental?

Depends on how you "wrote it off". The usual way of doing it is to leave their full balance in place until you are ready to send them to collections. At that point, you enter an adjustment to bring their account down to zero. At the same time, you change their billing type to "sent to collections" a...

I think we all just exclude it as well.

No, there is never any timeframe on any request. Every time we try to give an estimate, we get it wrong 100% of the time. It's partly based on demand, so be sure to vote for your priorities.

A report per individual patient would be a feature request. I don't see how you could do that otherwise.

We're probably less than a week out now, so it's not too soon. Some of the questions you asked seemed so irrelevant until we actually had the text message part working. We're thrilled to have gotten it working, so now we can start building on that. 1. Just text messages for now. 2. The confirmations...

You could keep transfirst as your cc processor even if there is no integration.

The check-in is request #214. As described on http://www.opendental.com/manual/aptedit.html Open Dental can already track times arrived, seated, and dismissed. So I don't think the front desk needs to enter a new field. The printout might be a sheet of type "LabelAppointment", because it's pulling f...

Yes, that's request #160.

You probably want feature request #1464: Appt blockouts enforce only certain procedure codes or appt types. Or you might want to block appointments entirely, which would be request #2394.

That information isn't really in the database for us to extract. But starting in Version 12.3 http://www.opendental.com/manual/version12_3.html we will track it better. Also, the request for leaving broken appointments in place for tracking purposes has not yet been implemented. Maybe you should vot...

Don't get hung up on the patient number. It's nothing but a random identifier. If you want a patient count using some set of criteria, that's what reports and queries are for. Shouldn't printed files be organized by last name rather than number? What is the advantage of organizing by number?

With Payconnect, you can use the same company as for e-claims. They have a web interface for managing things like recurring charges. With Xcharge, you can do recurring charges from within Open Dental because we can store CCs using tokens. They both work fine, and it depends on your needs. Most offic...

Yes, that should work. It's just another website as far as the iPad is concerned. What you miss out on is the extra kiosk functionality of letting the patients confirm their existing address info. The web forms won't prefill the existing data for security reasons.

Do it directly in the Procedures List window, which is set up for 10 key entry. Don't double click on each proc to enter the fee in the sub window.

That was when we changed a large number of variables from double to decimal. We had to do this because of rounding errors when adding a sequence of doubles. Some machines would show a zero balance for a patient, and other machines would show a .02 balance for the same patient. This qualifies as a bu...

If the call just involves one or two specific questions about fee schedules, which may be the case here, then it falls under the category of regular support rather than training, so it's free. Training is $50/hr, and usually covers a wide range of topics over the course of an hour. Make sure to supp...

The link on the CrashPlan website doesn't recommend dumping as the preferred strategy. It lists it as one of the two acceptable strategies. As for Carbonite, they are just taking the easy way out. We've been doing it for 10 years without any problem.

Don't pay for our onsite training. Just use our remote training over the internet by calling our support line. Are you talking about PPO or out-of-network insurance? See this page in our manual for the distinction:
http://www.opendental.com/manual/insplantypes.html

I don't know. I would be concerned that networking feature would be missing from a starter edition.

That's a good idea. We'll keep it in mind.

Glad to hear it. We would value your input into how we should prioritize improvements to that tool. I'm sure you're already aware of some of the possibilities.

Just to the same machine as the original database? That would only cover one of the three necessary backup strategies. You'd still be missing backup to another machine and offsite backup. It would be of limited use. In your list of annoyances, you seem to be under the impression that you can't backu...

You can set up two ordinary workstations to test the speed. Set one of them up as the server. Use RDP to get a feel for the thin client speed and capabilities. Yes, this should be done before you go any further. The VPN is the hardest part.

Enter it as zero payment.
2. I don't quite understand.

I just set you to 200 votes. Try it now.

I will put that down as a bug.

I thought hygienists could prescribe certain things. It seems harmless to have the extra clutter, if slightly annoying. I think your real complaint is that you have to choose the provider each time. To fix that, go to your Provider List and move your favorite provider to the top of the list.

I think you're talking about request 380. Recall list should always pull from the patient recall interval. But the patient recall interval could be updated automatically based on benefits. That's what the request is for.

We already do keep the original image unmodified for our current crop, brightness, and contrast tools. Many of the items you list are already feature requests. Some of them are partially done, such as mounts. Image editing tools is the hardest and would probably be the last thing on this list that w...

Reports are going to be where you do things like that. This is a dashboard and it has a different purpose. It tells you how things are right now.

You could submit a request for a different date format. It would be an additional available field.

Added to bugs page. These can take weeks to track down.

Trixbox uses a forked version of FreePBX, which is a bad idea. Also, FreePBX got their act together and started putting together their own distro. So we ditched Trixbox months ago, and now we just use a recent version of the FreePBX distro, which works very well. We're getting better at Asterisk, bu...

You're asking about command line arguments. We currently process the command line arguments listed here: http://www.opendental.com/manual/commandline.html We would need to add another argument. The syntax would look more like this: opendental Phone=18001234567 You would need to submit a feature requ...

Really? What version?

Not a bug. ReferringProvNPI is already an available field. I suspect that a few others are also already available. You might need to edit the Claim Form yourself to get them on there. Our planned solution for claim forms is to move them over to Sheets so that we can better maintain the default claim...

http://www.opendental.com/manual/bridgetrophy.html

Seems very easy to delete most of them. You know how to drag to select multiple folders, right? Or maybe get another hard drive if that makes you uneasy.

No performance hit, really. Just make sure you have a version update solution in place. I don't have any input on your other questions.

Sorry, but it's too complicated to troubleshoot this way. You should call in for support.

Did you look in your task manager to see what the memory situation was on your computer? How about your hard drive space?

Fujitsu makes some great models that have keyboards as well as both finger and stylus control.

If you want to create a hospital-compatible environment, then I think you might need to live without the AtoZ folder entirely. Store the images in the database. Users will not be able to upgrade versions in the usual manner because that would require elevated permissions, so you'll need to push out ...

I would need to research to give a definitive answer. It might possibly be that overwriting is too dangerous. I seem to remember that people who got confused with the paths in that window could potentially delete good data. So the way you describe its current behavior does seem safer. We are always ...

No, I've never heard of that before. Can we just blame that piece of junk software called Vista?

They are for the entire month, not the first, last, or middle of the month. You can't think of it like a timeline, because it's not broken down with any more granularity than a month. The new year falls between the months of December and January, so it doesn't belong on either month. If it helps you...

So could it have been clutter from the original conversion? In that case, it wouldn't happen again anyway.

We should start by getting that into the feature request system.

Request was approved.

Looks from the date formats like you are from another country where HIPAA isn't an issue. Otherwise, I was going to insist that you remove those screenshots. Anyway, what version are you using? Did we recently do a conversion from another software? Are you using any third party software that might b...

We'll look into it.

Are all of the procedures by the other doc EC and EO, or are any of them C? You're going to want their status to be EO, which is easy to do if they're not part of the financials. But if they are already C, then you can't change them to EO without affecting the patient balance and Progress Notes. You...

I just added that to request #1846

If you have the permission, then there's a new Manage button just above the old View Timecard button in the Manage module. There's a print button at the bottom of that page that needs to be explained better. It prints all timecards rather than the grid in the window.

You could make them all one color, but not different by status. That's request #153.

Do you mean when you print the treatment plan, or do you mean in some other window?

http://www.opendental.com/manual/unscheduled.html
http://www.opendental.com/manual/audittrail.html
The search button at the upper right of our website will let you search for answers like this. It's mostly a matter of learning the keywords that we use.

http://www.opendental.com/manual/eclaims.html
http://www.opendental.com/manual/eclaim ... ments.html

I would have to research to be sure, but I think the A/R was so time consuming to calculate that we store the results from previous months and only recalculate the current month. Seems like there was a way to let you recalculate all the history, but it didn't quite make it into the final release.

3. You could use a custom report (query)
http://70.90.133.65:1942/ODQueryList/QueryList.aspx
4. It's been beta for quite a while now. Bugs tend to be only in the new features. I think you're fine.

We've just never had time to add that graphic since we figured pupotomies, which don't extend into the canals, would be much more common than root canal treatment. The workaround is to draw the line(s) yourself using our draw tool.

Progress Notes is one of the grids within the Chart module. Filled-out forms such as medical histories will also show in Progress Notes, so that would be another place to find them in addition to the Patient Forms window. We did just add medical history import for version 12.3. But many of the field...

1. I don't think you can do that. It will look like it does on the screen. 2. What version are you using? In 11.1, it should be obvious how to change the font size because that option window comes up when you print. 3. Reports, Lists, Appointments. 4. You can manually change appointment colors as of...

Yes, you enter your fees in the Procedure Codes window. And you also create a separate fee schedule (normal, not copay or allowed) for entering your allowed PPO fees. See this page:
http://www.opendental.com/manual/insplantypes.html

I never met a company that was more responsive to their customers. Yes, more than one user can access a patient's chart at the same time. I guess you can't both be editing the same note at the same time, but I can't imagine that ever happening anyway. I love OD. Thanks for the compliments. Actually...

It was already added to 12.3.

http://www.opendental.com/manual/bridgedexis.html
I'm not familiar with the three different software names you listed. I thought their software was just called "DEXIS". If you have DEXIS and Open Dental, that's all you'll need for software.

There are a few different things we can do here. We already added an official BioPAK bridge in version 12.2. It might be time to switch to that so that the middle initial gets passed. I suspect that's the problem. See if it works any better if the middle initial is removed from BioPAK first. If you'...

Ok, we got it figured out. Performance schema is something that we just don't use. The error messages are just on startup of MySQL. They are harmless can can be ignored. If they really bother you, you can run mysql_upgrade. We will be posting instructions in our manual within about a week.

My main point was that the setup window is where you set your compression.

You might sign up a few days to a week in advance. A startup practice is much easier than someone with high volume who is trying to not lose momentum. Yes, we use remote access on nearly every phone call. Yes, we bridge well with VixWin. http://www.opendental.com/manual/bridgeVixwin.html

Hersheydmd wrote: No I don't see that at all.

Go to Setup, Imaging.

Yes, it will work if you have a VPN and if you have OD installed on your home computer.

Patient registration forms and medical histories are two distinct kinds of forms. The import process is identical to the current process for importing registration forms. Problems and allergies are based on checkboxes. Medications are more complex, and involve a human during the import process to de...

Yes. You will learn how to use Open Dental in a combination of 4 ways: 1. Reading the manual and learning how to use the keyword search feature. 2. Fiddling with it. 3. Structured training sessions, typically an hour long each, and scheduled in advance. 4. Calling us for help when you get stuck. You...

No, the only way to see and vote for reqeusts is from within OD.

If BioPAK really doesn't allow lowercase, then we can simply always send uppercase. So let us know if changing the Open Dental entry to all caps first solves the problem. If so, then we can make the internal changes to send uppercase.

It looks like there's a possibility that it's due to the grant tables that we distribute as part of our installer. We will be researching this immediately.

Feature 1268, importable problems, allergies, and meds, is done. That will make kiosk and web forms more useful for medical histories.

I recommend the Apricorn Aegis Padlock 3.0. It has a physical keypad on the hard drive where you have to enter in your code before it will work. If you enter the wrong code, it will lock you out. If you enter the wrong code repeatedly, it will erase the hard drive. You can't go wrong. They even have...

In Windows 7, the screensaver options are buried in the Personalization window. There's an option for "on resume, display logon screen". But does anyone use screensavers anymore? The option I think most people will use will be in the Power Options, require a password on wakeup. Maybe use both strate...

There are a number of requests involved in this: #573: Images on sheets #24: Custom mounts for digital radiography and photos. Arranging photos in one template or collage. #1528: Embed a Word document as an object on a Sheet. (this would be an alternate way of allowing images) #2050: Sheet combobox ...

Oh, yes. Of course we've been planning such features for years. It isn't listed in the feature request system, but we are very focused on it. We know that a patient web portal is required as the foundation for much of the technology we plan. We've tried a variety of different patient portals, lookin...

Feel free to let us know if we need to pass off any events to you guys.

I have again edited this feature request. It now includes both strategies.

Yes. First, verify that you are using MySQL 5.5, not 5.0. If you are not using 5.5, do not continue with the instructions below. Download our installer. http://www.opendental.com/trial.html Right click, run as Admin. Ensure that all the paths are correct in that window. Take your time to do this rig...

It's always going to print the same way. So you always want it to print on the top half, right? Edit the Sheet for the Rx layout.
http://www.opendental.com/manual/sheets.html
Actually, make a copy of the built-in Rx, if you haven't already. Edit the copy.

I don't know if what you mean by "compression" is actually "resolution". I see that you can change the resolution. I don't see anything in the software about changing the compression. No, compression. Specifically, it says, "JPEG Compression - Quality After Scanning". Don't you see that option? If ...

5. I've never seen a problem with it. Just keep in mind that our techs are not trained for that. But as far as they are concerned, the virtualized OS will be just like the regular OS.

I've edited the instructions in our manual based on the BioPAK documentation. See if that works.

1. The way we designed it already works for multiple patients. The scan is not attached to any single patient, but to the insurance payment itself. 4. There is a section in the claim edit window for eob explanations. I know the feature is buried too many layers down right now. We couldn't quite figu...

Wow. You guys managed to get request 2211 up to #8 on the list. I changed the description again to match this discussion.

Is printer hooked up by USB? Are you printing from that computer? That's usually the first setup to start with for troubleshooting.

Pruce Dental wrote:Jordan...
Will all users get the encrypted email when you add it or will only the people paying extra for the EHR monthly service get it?

All users would get it.

http://www.opendental.com/manual/commandline.html
Yes, this lets you specify the database as well.

I think that if we want to pass attachments to Outlook that we will need to use the Outlook Object Model. That's fine, but it means that the integration would only work for Outlook.

No. MySql vulnerabilities are only an issue for databases that power websites and that are exposed to the internet. Your database in just internal to your network unless you've done something really stupid life forwarding incoming traffic on port 3306 from your router to your MySql machine.

The description has been changed so that it's clear we will use the "mailto:" url rather than the Outlook Object Model. So it will be compatible with any email program.

That's why we added 6 more scanning options in 12.2. We also upgraded the twain version. 12.1 works fine for lots of people. But if it doesn't work, the next step is to upgrade to 12.2 and start changing your scanning settings.

I see the request sitting there. It doesn't seem to be floating to the top, and I don't see that it would take priority over the requests above it. I have finally seen the draft specs for the next round of EHR certification. They have a very specific way that they want email encrypted. All medical o...

We discuss it on this page:
http://www.opendental.com/manual/comput ... ments.html

5. Right. Both XCharge and Tesia have programs that get installed as well as data folders that get moved.

No. "...Click the View button directly below that to view or scan..." The key phrase that you're not noticing in the instructions is "or scan". You need to click that View button to get to the interface where you will then scan. It doesn't go into any category in the Images module.

Try version 12.2. It gives you more settings, and it remembers those settings per workstation. I can't remember if you can change compression for multipage scanning in 12.1, but you definitely can in 12.2.

Remember that there's a difference between being logged in as Admin and right clicking to run as Admin. Both are necessary.

3. Almost. You'll want the OpenDentImages folder and the mysql folder.
3b. Open port 3306
3c. Share OpenDentImages folder.

On the reports page, http://www.opendental.com/manual/reports.html there is a link that tells what the report is for. Thanks for telling us about the error. But we can't duplicate it in the current version, so we're not going to take any action on it unless a user on the current version is able to g...

We exclusively use 28" monitors with built-in speakers. Only a few hundred dollars. The ratio is a little wider and shorter than it was a few years ago. That's nice because then it's still short enough to look over when it's sitting on a desk.

At the bottom of this page:
http://www.opendental.com/manual/claimpayment.html

It's minutes of inactivity. Just set it to 30 or 60, and that will take care of the night crew. Even better, do the same thing with Windows, and then OD will also log itself off when Windows logs off. You have to enable that setting in OD next to where you set the time limit.

If I was going to group them, I would say it differently. I would say
"2, 12, and 15, crowns"
"3 and 14, MOD amalgams"
"13, DO amalgam"
because that's the order they need to click.
Soft tissue is usually part of the default note. It can also be an autonote or Exam Sheet.

Yes, that's the way to do it. I guess I though fmdental was asking for being able to set the patient's default hygiene provider in the patient edit window.

Exactly. So the short answer is that no, you should not start customizing OD until after the final conversion.

Your backup software should have a setting to backup locked files. What backup software are you using?

They haven't told us anything. My understanding is that they wouldn't even involve any of the merchant dentists. I think they would notify the banks for the cardholders. The cardholders would then be notified of the breach, and their card either monitored or replaced. Whenever I've been notified of ...

The first one is a feature request. I don't see that anyone has submitted it yet.

The second one is request #2047. I just added a little more detail to it. The way I envision it, the findings would be a chunk of free-form text, like a paragraph or two. Right?

Re: Possible Bug v 12.1.13 Confirmed bug. Adding to our bug list.

Confirmed bug. Adding to our bug list.

Yes, we do that for many customers. I'll forward this to billing.

I guess the fact that I had three chairside assistants assigned to me at all times affects my opinion on this. The three of them also shared sterilization duties. But isn't it more efficient to pay them their hourly rate than for the doctor to do the chart entries themself? I mean, assuming you have...

Nobody has ever asked that before. The answer is no. There is no default hygienist.

Inactive will show by default in the select patient window. Archived will not. So if you archive them, then you are pretty much assuming that you will be creating a duplicate chart if they call back again at some point in the future. Archive can be handy for offices that truly will never see the pat...

OK, we're going to make the change to version 12.2. We're reluctant to make it to 12.1 for fear of causing problems in the stable version. Then, we'll wait to hear from users whether they like the change or not.

OD is definately quirky with the multi page scan. When you single scan you can use your scanner interface to choose settings. If you multiscan with OD, it just starts scanning, no interface, no settings options, you dont get to remove blank pages, or edit pages like rotating. Try version 12.2, whic...

Yes, our multiple locations page and our replication page both explain that you should try a one way slave as your first step and that this is not dangerous.

Not sure quite what you mean by 'expanded' versus 'collapsed'.

Then we should stop sending the middle initial and preferred name. What version are you using? We could make that change immediately. The only concern I have is that the absence of a middle initial would trigger spawning new patients. You could try it, and if that happens, then we could put it back ...

I have no idea.

Yes, that method should help you filter by provider, and essentially do the same thing.

The way I always did it was that the assistant entered the notes throughout the appointment. This can frequently be done while the doctor is out of the room, while waiting for anesthetic to take effect, etc. By the end of the appointment, there is nothing left to do but verify and make any slight ch...

OK. We'll add those two changes.

Yes, we know. One of these days...

You need more than an IT person. You will need a "database administrator". So quite a lot of work.

It's feature request #172. Until we add that feature, it does have to be done manually.

Added to bug list.

HIPAA compliance is very easy using our suggestion. Your only complaint was malware, which can be addressed by many effective means. For example, centrally monitored antivirus software will help prevent someone from uninstalling their antivirus without management knowing about it.

Fix committed, but I don't think the exe is posted yet.

Thank you for pointing that out. We will add it to the manual. But do children really ever change their names? That sounds like an extremely rare event.

http://www.opendental.com/manual/multiplelocations.html

Not quite. The original clearinghouse was Envoy. It has become Emdeon. A certain number of claims undoubtedly still go through them. But many other companies have been working hard over many years to get direct connections in place. I've never seen exact numbers published, and it can be hard to judg...

I'm ok with it as long as you make sure the values you are setting to are valid and as long as you have tested in your test database.

That's feature request #1133, and it's much easier for us to add.

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