Can someone explain this new Payment screen in v5.3.
I can not make heads or tails out of it. The numbers do not make sense on many of my patients. For example, the Account module shows that the husband has a balance of $0, with and outstanding insurance claim to Delta Dental for $154 (that will be paid 100%). The wife is not a patient, it is her insurance, the Account Module shows she has a zero balance. If I were to click on the Payment Icon, a screen appears showing Family Balances on the right. There it says, for Provider A the husband has a Start balance of minus $180 and an end balance of minus $180, and for Provider B, a Start balance of $180 and an End of $180.
In another family, all of which are patients (no insurance), the Account module shows Patient B with a $110 balance, Patients A,C and D have a zero balance.
When I click on PAYMENT, the FAMILY BALANCE screen now says:
Provider A, Patient A Start minus $52.80 , End minus 52.80;
Provider B, Patient A Sart plus $52.80 End plus $52.80;
Provider A Patient B Start minus $812 End Minus $812
Provider B Patient B Start plus $922 End plus $922
Provider A Patient C Start minus$8 End minus $8
Provider B Patient C Start plus $8 End plus $8
Provider A Patient D Start minus $106 End minus $106
Provider B Patient D Start plus $106 End plus $106
Family Total $110
How can I get these patients to show simply a zero balance?
Cheers!!!!!