Integrated patient communication system
Integrated patient communication system
Am testing this new communications tool for Open Dental called ConvergedComm that integrates with OD database and provides the front desk with call waiting/patient info/appointments/insurance popup window when a phone call comes into the office. Nice way to greet the patient and have the pertinent info at hand with a mouse click or can click on the popup to get directly into the patient info screen (http://www.hrdsq.com/). Like Weave but specific to OD. Wonder if anyone is using something similar or better. I have been using it for 4 days and have a 30 day free trial. So far I like what I see.
Re: Integrated patient communication system
Have been using them for 6+ months. Real value for money. We extensively use their CallLog and SMS Chat. Currently evaluating their reminder service. Didn't like their outbound calling.drmonty wrote:Am testing this new communications tool for Open Dental called ConvergedComm that integrates with OD database and provides the front desk with call waiting/patient info/appointments/insurance popup window when a phone call comes into the office. Nice way to greet the patient and have the pertinent info at hand with a mouse click or can click on the popup to get directly into the patient info screen (http://www.hrdsq.com/). Like Weave but specific to OD. Wonder if anyone is using something similar or better. I have been using it for 4 days and have a 30 day free trial. So far I like what I see.
Re: Integrated patient communication system
Did you try any other system before ConvergedComm??
Re: Integrated patient communication system
Looked at Weave...they were asking us to port number, service, buy instruments. It was opposite with ConvergedComm, install was done in 15 min. Staff loves quick patient summary with a ring.drmonty wrote:Did you try any other system before ConvergedComm??
Re: Integrated patient communication system
I know that Vertical Communications is working on an Open Dental integration that provides similar functionality, but it might not be available for a little while.
http://www.vertical.com/vertical/public.
http://www.vertical.com/vertical/public.
Re: Integrated patient communication system
Please do let me know if I can answer any question regarding the product feature/function....value/benefits.
Here is the full feature list of HRD Sq. solutions
1) Smart CallerID - Helps screen calls and save patient identification time
2) CallLog - Help provide tracking of all inbound calls and follow-ups of missed calls
3) Real time SMS Chat - seamless integration with OD - No sync needed -
4) Reminder service - manual and auto - SMS/Email/IVR - integration with OD - No sync needed
5) PPO Insurance Validation & Balance - With Inbound Ring, 1-Click and Auto service.
6) Vanity Phone#s for advertisement tracking integrated with CallLog
7) Online chatbot to communicate with your website visitors
Here is the full feature list of HRD Sq. solutions
1) Smart CallerID - Helps screen calls and save patient identification time
2) CallLog - Help provide tracking of all inbound calls and follow-ups of missed calls
3) Real time SMS Chat - seamless integration with OD - No sync needed -
4) Reminder service - manual and auto - SMS/Email/IVR - integration with OD - No sync needed
5) PPO Insurance Validation & Balance - With Inbound Ring, 1-Click and Auto service.
6) Vanity Phone#s for advertisement tracking integrated with CallLog
7) Online chatbot to communicate with your website visitors