Update from 15.3 to 16.4

For users or potential users.
Post Reply
User avatar
Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Update from 15.3 to 16.4

Post by Hersheydmd » Sun Apr 16, 2017 2:36 am

I updated OD today from 15.3 to 16.4.
1) In the security settings for "Edit Completed Procedure" what is the difference between FULL & LIMITED?
2) The workstation which I set up as my "Update Server" is "Computer A".
I had no problem updating that computer to 16.4. I also set up eServices on it without any problem.
However, when I try to update all my other workstations I get "Some files failed to copy. Verify network access and permissions are correct, then click Retry."
I am logged into Win 10 with an Admin account. I right-clicked the Open Dental shortcut and chose "Run as Administrator". I don't know what else to do. I can't open Open Dental on any machine other than Computer A, because I can't get past that message.
Note: I am logged into my network with Remote Desktop.
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

Tom Zaccaria
Posts: 353
Joined: Mon Feb 25, 2008 3:09 am

Re: Update from 15.3 to 16.4

Post by Tom Zaccaria » Sun Apr 16, 2017 2:44 am

I think the new version failed to copy on those workstations. On the machine affected go to File Explorer, Your server drive (in our case F), Opendentimages, SetupFiles, double click on Setup16.4, let it install and then do that for each workstation.
There was an issue back then with the installer not working as it should.

If not, you may have to up incrementally on those workstations. 15.3 to 15.10, then 15.20 etc.

drtmz

User avatar
jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
Contact:

Re: Update from 15.3 to 16.4

Post by jsalmon » Mon Apr 17, 2017 10:39 am

Hersheydmd wrote:However, when I try to update all my other workstations I get "Some files failed to copy. Verify network access and permissions are correct, then click Retry."
Are there any Event Viewer errors on the workstations failing to copy files?
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

User avatar
jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
Contact:

Re: Update from 15.3 to 16.4

Post by jsalmon » Mon Apr 17, 2017 10:41 am

Hersheydmd wrote:1) In the security settings for "Edit Completed Procedure" what is the difference between FULL & LIMITED?
Edit Completed Procedure (limited)
Edit limited, non-financial fields for completed procedures, regardless of the global lock date. Adjustment dates still adhere to a global lock date. If a group note is only attached to non-completed procedures (because the status has changed), the TP Procedure Delete permission is used instead.
http://opendental.com/manual/permissions.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

User avatar
Hersheydmd
Posts: 700
Joined: Sun May 03, 2009 9:12 pm

Re: Update from 15.3 to 16.4

Post by Hersheydmd » Tue Apr 18, 2017 6:06 pm

Tom Zaccaria wrote:I think the new version failed to copy on those workstations. On the machine affected go to File Explorer, Your server drive (in our case F), Opendentimages, SetupFiles, double click on Setup16.4, let it install and then do that for each workstation.
There was an issue back then with the installer not working as it should.
drtmz
That worked. Thanks!
Robert M Hersh DMD, FAGD
Univ. of Penn 1982
Brooklyn, NY 11234
https://www.facebook.com/pages/Robert-M ... 1471599429

Post Reply