Claim error! Bug???

[mma280]

In Insurance Plan Mode, Claims show UCR fee, not billed fee buttom seem not working properly.

e.g Metlife RCT#19 UCR fee $1259 Metlife fee $681 preview claim paper show Billed fee $478.

I am in version 5.5.13.

Any suggestion???

[jordansparks]

I don't think it's a bug because the logic has not changed for quite some time. It's based on the fee schedule of the provider for the procedure. Go to that provider's setup edit window to see what fee schedule it's taking the amount from.

[mma280]

Delta Dental (Tricare).

[mma280]

Yes. It solved the problem after I changed to UCR at Provider's set up mode.
Thank you.
Now it show UCR fee at the treatment plan mode.Before it showed MetLife fee.Is it normal?

[jordansparks]

Yes, it's behaving as designed.

[mma280]

Thanks again. The more I learn OD, the more I love this program.
I wish ,there will be monthly e- mail new letter " opening keys to Open Dental"mention about useful key features and how it is work.That will be really useful for computer novice like me.May be potential to save your staff time by answering some tech. question.
Thank you for answering immediately.

[jordansparks]

The manual is very extensive. The plan is to just keep making the manual better. We're also gradually adding video tutorials.

[joseph131]

In an Insurance Plan Mode a Claims show UCR fee is not billed fee bottom seem not working properly? What happened to that now? It's based on the fee schedule of the provider for the procedure. Where should we go for that?


jsparks-edited. Removed link. Suspected spam.

[jordansparks]

The provider edit window.