Unable to sign remotely in O.D.

[Hersheydmd]

I have revisited this problem several times over the past 6 years, to no avail. I've tried it with all versions of Windows, from XP to Win 10 Pro, 32-bit & 64-bit.
I finally gave up trying with an HSB pad and I switched to a Topaz BSB signature pad, which is designed to work remotely.
I was in touch with Topaz tech support and followed all of their instructions. I am able to sign in other programs but still can't sign in an Open Dental signature box.

• I am on O.D. version 17.2.23
• My home machine (the client) runs on Windows 10 Pro 64-bit
• My office machine (the server) also runs on Windows 10 Pro 64-bit
• I am using Windows Remote Desktop Connection
• I am able to send a signature remotely to the Topaz Demo app.
  
• I am able to remotely open a PDF with Adobe Reader DC and sign it.
  
• I am able to remotely open a PDF with PDocSigner.exe and sign it.
  
• The problem must be with Open Dental and not with the Topaz pad or software.
  Does anyone have any ideas on what the problem might be? A missing dll or something like that, perhaps?
  Is anyone able to sign remotely using Windows Remote Desktop Connection?

[cmcgehee]

Are you running Open Dental as an administrator? Sometimes we have found that signing remotely works when Open Dental is not running as administrator.

[Hersheydmd]

Are you running Open Dental as an administrator? Sometimes we have found that signing remotely works when Open Dental is not running as administrator.

I just tried it both ways. Same. No signature.
It has to be something else in the way OD receives the signature, since it is working in other programs.

[cmcgehee]

I personally have no further recommendations for advice. I would call in to our support and we can troubleshoot why it's not signing.

[jsalmon]

Simply linking to the thread where I talked about getting signatures to work via SigSock.exe
viewtopic.php?f=1&t=3880