Child prophy & sealants showing 0% coverage

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Musette
Posts: 1
Joined: Wed Jun 30, 2021 11:31 am

Child prophy & sealants showing 0% coverage

Post by Musette » Wed Jun 30, 2021 11:34 am

Hi! We have Open Dental in our office and we recently updated all of the fee schedules. It didn't seem like this was an instant issue, but it was noticed a few weeks later that all child prophy's (code 1120) were showing 0% coverage on ALL insurance plans, as well as sealants (code 1351).

Any tips on how to get this fixed?

joes
Posts: 239
Joined: Tue Aug 13, 2019 12:41 pm

Re: Child prophy & sealants showing 0% coverage

Post by joes » Wed Jun 30, 2021 12:44 pm

We have a manual page for Troubleshooting Procedure Fees and Insurance Estimates here: https://www.opendental.com/manual/insur ... mates.html.
You can also check if the Blue Book feature was turned on by going to the Setup menu > Family / Insurance > Insurance Blue Book.
If Blue Book is off and none of the troubleshooting steps in our manual resolve the issue, you can contact support to get further assistance from one of our technicians. See our Contact page for ways to contact support here: https://www.opendental.com/contact.html.
Joe Sullivan
Open Dental Software
http://www.opendental.com

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