email not working

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ramzi
Posts: 39
Joined: Sun Jun 01, 2008 9:39 am

email not working

Post by ramzi » Fri Jun 10, 2022 7:31 am

im getting the following error message below when trying to send an email thru OD, if anyone has any input how to fix, please let me know, thanks



Failed to send email.

Error message from the email client was:
The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Authentication Required. Learn more at

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jmazzie
Posts: 44
Joined: Wed Dec 16, 2020 12:53 pm

Re: email not working

Post by jmazzie » Fri Jun 10, 2022 7:42 am

Have you had it previously working?
Who is the email provider (gmail, exchange, 365, etc)
Jeff

ramzi
Posts: 39
Joined: Sun Jun 01, 2008 9:39 am

Re: email not working

Post by ramzi » Fri Jun 10, 2022 12:46 pm

Yes it’s worked all along for years

Just stopped suddenly


We use gmail

Password didn’t change

Nothing changed that I can think of

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jmazzie
Posts: 44
Joined: Wed Dec 16, 2020 12:53 pm

Re: email not working

Post by jmazzie » Fri Jun 10, 2022 12:48 pm

Was it working based on the Less Secure apps feature? They recently disabled that feature
Jeff

jfd2
Posts: 55
Joined: Sat Feb 16, 2008 10:14 pm

Re: email not working

Post by jfd2 » Fri Jun 10, 2022 2:45 pm

As jmazzie said, this is due to the feature change of security. To solve it, login to your email from a browser:

1) turn on 2-factor. Goto your account (manage your account) and then click on secrity recommendations to set it up.

2) click on security on left menu and then click on App passwords. then generate a password from there (you could use custom name as opendental etc).

3) copy that 16 character password and put it into the opendental email (setup->manage->e-mail and click on your gmail account and paste the 16 chars into your password field.

hope this helps.
Last edited by jfd2 on Fri Jun 10, 2022 4:03 pm, edited 1 time in total.
Best regards,

Jeff

gthiele
Posts: 27
Joined: Tue Jan 24, 2012 9:57 pm
Location: Turlock, CA
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Re: email not working

Post by gthiele » Fri Jun 10, 2022 3:16 pm

Jeff, I like your option. My IT just got done changing gmail/Outlook365 from POP to IMAP and now it works. However, all of the organization I had is gone, and a big new dump of uncategorized emails are waiting for me to sort. Maybe I'll check to see if I can go back.
Gary L Thiele, DDS
http://symphonyofsmiles.com

jfd2
Posts: 55
Joined: Sat Feb 16, 2008 10:14 pm

Re: email not working

Post by jfd2 » Fri Jun 10, 2022 4:00 pm

@Gary, it might be easier to just add the outlook application to the 3rd party access list.
Best regards,

Jeff

ramzi
Posts: 39
Joined: Sun Jun 01, 2008 9:39 am

Re: email not working

Post by ramzi » Tue Jun 14, 2022 3:44 pm

hey jfd2


it worked, thanks!!

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