When I click on eServices on open dental gives error

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Roonyx
Posts: 10
Joined: Thu Sep 22, 2022 1:48 am

When I click on eServices on open dental gives error

Post by Roonyx » Mon Sep 26, 2022 4:31 am

When I click on eService option on open dental gives this error.

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No eService account found for this registration key.
System.Exception
   at WebServiceSerializer.WebSerializer.ParseErrorAndThrow(String xml) in C:\Development\Versioned\OpenDental\OpenDentBusiness\Remoting\WebSerializer.cs:line 370
   at WebServiceSerializer.WebSerializer.DeserializePrimitiveOrThrow[T](String xml) in C:\Development\Versioned\OpenDental\OpenDentBusiness\Remoting\WebSerializer.cs:line 384
   at OpenDentBusiness.WebServiceMainHQProxy.GetEServiceSetupFull(SignupPortalPermission permission, Boolean isSwitchClinicPref, SignupOut oldSignupOut) in C:\Development\Versioned\OpenDental\OpenDentBusiness\WebServices\WebServiceMainHQProxy.cs:line 131
   at OpenDental.FormEServicesSetup.<>c__DisplayClass5_0.<GetSignupOut>b__0() in C:\Development\Versioned\OpenDental\OpenDental\Forms\FormEServicesSetup.cs:line 75
   at OpenDental.UI.Progress.FormProgressAuto.DoWork() in C:\Development\Versioned\OpenDental\OpenDental\UI\Progress\FormProgressAuto.cs:line 82
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at OpenDental.UI.ProgressOD.ShowDialogProgress() in C:\Development\Versioned\OpenDental\OpenDental\UI\Progress\ProgressOD.cs:line 82
   at OpenDental.FormEServicesSetup.GetSignupOut(SignupOut signupOut) in C:\Development\Versioned\OpenDental\OpenDental\Forms\FormEServicesSetup.cs:line 81
   at OpenDental.FormEServicesSetup.FormEServicesSetup_Load(Object sender, EventArgs e) in C:\Development\Versioned\OpenDental\OpenDental\Forms\FormEServicesSetup.cs:line 26

How can I resolve this

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jsalmon
Posts: 1551
Joined: Tue Nov 30, 2010 12:33 pm
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Re: When I click on eServices on open dental gives error

Post by jsalmon » Mon Sep 26, 2022 12:43 pm

Make sure you entered your registration key correctly in the Registration Key window. You can also call support and have them get connected with you and they'll enter the key for you to make sure it has been entered correctly.
https://www.opendental.com/manual/updat ... rsion.html

This is because:
Only customers on support will be able to sign-up for any eService.
https://www.opendental.com/site/eservices.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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