No eService account found for this registration key

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Roonyx
Posts: 10
Joined: Thu Sep 22, 2022 1:48 am

No eService account found for this registration key

Post by Roonyx » Mon Sep 26, 2022 4:36 am

When I tried to go

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setup-->Advanced Setup-->API
It gives No eService found for this registration key. And when I tried to connect eService it also give me error, Like There was a problem loading the eService setup window.
Any solution on how can I resolve this error?

SLeon
Posts: 476
Joined: Mon Mar 01, 2021 10:00 am

Re: No eService account found for this registration key

Post by SLeon » Mon Sep 26, 2022 10:26 am

Good morning,

Is this a new database with a valid registration key? When you navigate to Setup > Advanced Setup> API, does the new window pop up or do you get an error message straight away. In either case, what is the exact error message displayed?

Another thing to note is that a web call is made when this window opens. Is the machine you are using Open Dental on connected to a reliable internet connection?

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