Billing Prov NPI must be a 10 digital number error

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tdong
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Billing Prov NPI must be a 10 digital number error

Post by tdong » Wed Feb 01, 2017 12:16 pm

Hi

I am trying to setup iTran for a friend and get this error. Is this error related to regional settin g?

error message

Cannot send claim until missing data is fixed
Billing Prov NPI must be a 10 digital number with an optional prefix of 80840, Treating Prov NPI must be a 10 digit number with an optional prefix of 80840, Carrier Zip, Patient Zip

Thanks

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jsalmon
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Re: Billing Prov NPI must be a 10 digital number error

Post by jsalmon » Wed Feb 01, 2017 2:09 pm

No, it means that the clearinghouse is set to an electronic X12 format instead of the Canadian format. Just change the "Format" drop down for the corresponding clearinghouse.
http://www.opendental.com/manual/cleari ... inics.html
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

tdong
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Joined: Mon Jun 18, 2007 1:16 pm
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Re: Billing Prov NPI must be a 10 digital number error

Post by tdong » Thu Feb 02, 2017 10:53 am

Thanks Jason

The format is Canadian. I have click Dental default and the problem went away

josephgmaa
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Re: Billing Prov NPI must be a 10 digital number error

Post by josephgmaa » Tue Jul 26, 2022 5:48 pm

I'm running into this error with the compiled code when testing eligibility. Why does changing the format affect whether the NPI value is used? I tried changing the format to x12 for 5010 and 4010, creating a new provider and hiding the old one, changing the number of values in the NPI box, but that didn't work.

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jsalmon
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Re: Billing Prov NPI must be a 10 digital number error

Post by jsalmon » Fri Jul 29, 2022 5:23 pm

Cause certain formats require certain things. Not all formats have the same requirements.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com

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