Just a one time cost of $120 , and no more charges after.
It works with regular landline or VOIP. There is no need to change your phone service or provider.
Open Dental (OD) has the option to ad a Program Link. We can ad a command prompt to place calls from inside OD, you need:
1- Callclerck Software/application $80
2- Modem that you can buy from EBAY $20-$40
Works with VOIP or a Land lines - It integrates with OD
When someone calls , you get a pop up that shows the caller name, the caller phone number, and a photo of the caller
on all the computers where callclerk is installed , and you can call your patients from them too
(The photo of the caller is available if the caller has a Gmail account)
You can place calls to the patients directly from inside OD with just few clicks
All what you have to do is SELECT a patient, or pick a patient from the schedule, and click on "call patients" button
No fancy reports, because OD provide its own great reports, Recalls, Account balance, Insurance info, etc.... and they are just few clicks away,
as my receptionist always say: " I can do it, OD is very easy to use"
But it has a lot of its own extra features.
Enable dialing directly from Internet Explorer, Google, Firefox, Excel Spreadsheet, etc....
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You must have Caller ID service/feature from your phone company
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WHAT YOU NEED
Software : CALLCLERK Small Business Package ($79) - from http://www.callclerk.com/index.html
Hardware: 1 or 2 USB modems from Ebay at $20/modem - http://www.callclerk.com/phone/hlpCallClerkModems.html
- do not buy any USB modem, some do not work - I got the USB HIRO MODEM and was OK , this one is voice capable.
- my desktop computers had modems installed on the motherboard, 2 of them worked fine too.
But be sure that your modem is voice capable and can play or record .wav files if you want to place calls from your PC.
You can download the CALLCLERK software and try it for 30 days for free - Very good Support too.
When you receive a call , a pop up window will pop and tell you who is calling, on all of the computers on your network where CallClerk is installed.
I got three USB modems:
- one for line 1 and plugged it on my receptionist computer
- and the 2nd modem for line 2 and plugged it on my office computer,
- and the 3rd modem for line 3 and plugged it on the lab computer
(You can put your modems on any computer that is connected to your network)
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INSTALLATION
1- Hardware: Plug your modem in the USB port and be sure that Windows device manager can find it
2-Software : download CALLCLERK Small Business Package ($79) - from http://www.callclerk.com/index.html
Run Callclerck and activate its features through Callclerck Panel
Click on "Modem" and confirm that it is connected
3- Add ccDialHelper app to Open Dental folder:
go to CallClerck folder at C:\Program Files (x86)\CallClerk and copy the application ccDialHelper , ( not the .dll file)
and paste it in Open Dental folder at C:\Program Files (x86)\Open Dental , on every workstation that you want it to dial out and has Callclerk installed on it.
this app use the computer modem to dial out.
4- Open Dental (OD) has the option to ad a Program Link. We can ad a command prompt to place calls from inside OD
I was able to create 3 buttons on our Schedule, and I called them "Call Cell" - "Call Home" - "Call Work"
Main menu - Setup- Program Links - add
1- Text on Button: Call Cell
Local path override: ccDialHelper
Optional command line argument: dial=[WirelessPhone]
Main menu - Setup- Program Links - add
2- Text on Button: Call Home
Local path override: ccDialHelper
Optional command line argument: dial=[HmPhone]
Main menu - Setup- Program Links - add
3- Text on Button: Call Work
Local path override: ccDialHelper
Optional command line argument: dial=[WkPhone]
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5- Remember : in CallClerk main Control Panel / Settings activate the option to "Dial out"
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5- Remember : in CallClerk main Control Panel / Settings activate the option to "Dial out"
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All what we have to do now is SELECT a patient, or pick a patient from the schedule, and click on "call patients" button, and callclerk will use the landline to call the patient cell number.
My receptionist can use our regular desktop phone and continue the conversation. She does not have to use a computer headphone, although this is an option.
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6- Ad your patients cell numbers to CallClerk Phone Directory.
Call clerck has a directory that allows you to import your patients phone numbers from Google Contacts, from Outlook, or from a CSV file.
Import this data into Callclerck as "FAMILIAR"
A - Export Your patient list from Open Dental
In Open Dental, Run the Query below to create a list of all your patients first and last name, emails and phone numbers, etc......
SELECT patient.LName AS 'Last Name', patient.FName AS 'First Name',
patient.HmPhone AS 'Home Phone', patient.WkPhone AS 'Business Phone',
patient.WirelessPhone AS 'Mobile Phone'
FROM patient WHERE PatStatus = '0'
and export your list from OD to a .txt file.
B- Ad your patients cell numbers to Google Contacts
In Google Contacts import your .txt file.
https://www.google.com/contacts/u/0/?cplus=0#contacts
Personally I like to export it to google contacts because we use gmail, google calendar for scheduling, etc... but you can export it to a CSV file if you want
C- Import this data into Callclerck as "Familiar"
follow the photo below
CALLCLERK has many many other options that you can explore on their website, or when you download the trial version.
FEATURES - SMART CALLER ID
Know who is calling and place CALLS from inside OD using your VOIP or your office LANDLINE:
1- From inside OD, Select a patient and click "CALL" to call the patient from your main office regular landline or VOIP line,
there is no need to change your existing lines, Just plug your landline or your VOIP line in the modem, plug the modem into any USB port on your computer and run the program.
create 3 buttons on your OD Main Menu, "Call Cell" - "Call Home" - "Call Work" and place your calls
2- Smart CallerID - know who is calling before you pick up the phone
When you receive a call , a pop up window will pop and show you a picture and the phone number of the person who is calling
3- Block any unwanted calls, marketer, etc..
4- Call Log - track all inbound calls and follow-ups of missed calls
5- When you receive a call - it can RUN a specific program
6- Enable dialing directly from Internet Explorer or Firefox
7- Answering machine - Fax -
8- Record incoming or outgoing calls (for staff training purposes )
and many other features...............
