Page 1 of 1
What is the best approach/mechanism for reporting API outages?
Posted: Tue Oct 10, 2023 4:29 am
by gBrown
For about the last 2 hours (5:30 AM Eastern - 7:30 AM Eastern), when accessing the API, we are getting this message:
Code: Select all
<html>
<body>
<h1>504 Gateway Time-out</h1>
The server didn't respond in time.
</body>
</html>
Is this forum the preferred place to report when we have issues like this or is there a support address/form that we should be reporting these issues to instead?
Thanks!
Re: What is the best approach/mechanism for reporting API outages?
Posted: Tue Oct 10, 2023 4:46 am
by gBrown
It is now working for us again.
Re: What is the best approach/mechanism for reporting API outages?
Posted: Tue Oct 10, 2023 8:18 am
by SLeon
Disruptions in API availability can be reported here or via email. When submitted via email, we are able to gather additional information such as which customers are impacted, etc. This can help us pinpoint the source to be the dental office's network, eConnector, or API itself.
We are investigating your earlier outage now.
Re: What is the best approach/mechanism for reporting API outages?
Posted: Tue Oct 10, 2023 1:55 pm
by gBrown
Thanks SLeon. Is
service@opendental.com the best email to use for that or is there another one that we should use?
Re: What is the best approach/mechanism for reporting API outages?
Posted: Tue Oct 10, 2023 2:17 pm
by SLeon
The best email addresses to use for API communications are those located in the API's
Developer Portal website. Click 'Contact Us' at the top after logging in. The second of these addresses is only available to API account holders and routes directly to the API team for technical questions.
Re: What is the best approach/mechanism for reporting API outages?
Posted: Thu Oct 12, 2023 6:13 am
by omar22
The API is still super slow and laggy for me. Is this issue still ongoing with OD? Thanks
Re: What is the best approach/mechanism for reporting API outages?
Posted: Thu Oct 12, 2023 8:43 am
by DerekR
Good Morning,
Some customers are experiencing slowness and we are currently investigating the issue. We sincerely appreciate you letting us know.
Re: What is the best approach/mechanism for reporting API outages?
Posted: Thu Oct 12, 2023 11:49 am
by DerekR
The slowness issue should be resolved as of 9:30am PDT.