Subscription issues

[saskia]

We're signed up to a subscription, but when we set a workstation, we are no longer getting anything.

We made sure we had the right workstation name (there's only one option in our test environment so nice and easy here)

Code: Select all

[
    {
        "ComputerNum": 1,
        "CompName": "LAPTOP-9OO9FOOR",
        "LastHeartBeat": "2024-01-10 15:57:12"
    }
]

Then we made sure to set the subscription:

Code: Select all

{
        "SubscriptionNum": 4,
        "EndPointUrl": "https://gfp-api.acdev.io/api/v1/webhook/opendental/[storeId]/",
        "Workstation": "LAPTOP-9OO9FOOR",
        "CustomerKey": "***OBSCURED***",
        "WatchTable": "Patient",
        "PollingSeconds": 60,
        "UiEventType": "",
        "DateTimeStart": "2024-01-10 16:10:35",
        "DateTimeStop": "0001-01-01 00:00:00",
        "Note": ""
    }
]

But after specifying the workstation, we're not getting any of the subscriptions when patient data is updated. As soon as we remove the workstation from the subscription, all works again. What are we doing wrong?

[SLeon]

Good afternoon,

Please try the troubleshooting steps found in our API Guide - Subscriptions and Events in the "Unable to see an event on your webhook service" section.

Let us know if you continue to have issues.