Name and version don't match

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saskia
Posts: 53
Joined: Tue Apr 04, 2023 8:31 am

Name and version don't match

Post by saskia » Wed Mar 20, 2024 1:00 pm

A client added in the API key, but when I go into my portal, the name and version doesn't match. The key is correct so I'm scratching my head as to what is happening and whether I should be concerned. The practice name on my portal shows as Relaxation Dental and the version as 23.1.36.0. The client has sent me a screenshot of their server and it clearly shows version 23.3.40.0. Thoughts?
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justine
Posts: 175
Joined: Tue Dec 28, 2021 7:59 am

Re: Name and version don't match

Post by justine » Thu Mar 21, 2024 9:20 am

saskia wrote: ↑
Wed Mar 20, 2024 1:00 pm
 A client added in the API key, but when I go into my portal, the name and version doesn't match. The key is correct so I'm scratching my head as to what is happening and whether I should be concerned. The practice name on my portal shows as Relaxation Dental and the version as 23.1.36.0. The client has sent me a screenshot of their server and it clearly shows version 23.3.40.0. Thoughts?
This issue pertains to an office misconfiguration. Since the resolution involves sensitive data, it is being handled via other channels.
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