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Name and version don't match
Posted: Wed Mar 20, 2024 1:00 pm
by saskia
A client added in the API key, but when I go into my portal, the name and version doesn't match. The key is correct so I'm scratching my head as to what is happening and whether I should be concerned. The practice name on my portal shows as Relaxation Dental and the version as 23.1.36.0. The client has sent me a screenshot of their server and it clearly shows version 23.3.40.0. Thoughts?
Re: Name and version don't match
Posted: Thu Mar 21, 2024 9:20 am
by justine
saskia wrote: ↑Wed Mar 20, 2024 1:00 pm
A client added in the API key, but when I go into my portal, the name and version doesn't match. The key is correct so I'm scratching my head as to what is happening and whether I should be concerned. The practice name on my portal shows as Relaxation Dental and the version as 23.1.36.0. The client has sent me a screenshot of their server and it clearly shows version 23.3.40.0. Thoughts?
This issue pertains to an office misconfiguration. Since the resolution involves sensitive data, it is being handled via other channels.