Insurance plans are overwritten

[brentwood]

Recently we found that a lot of different Delta dental plans were group into "identical plans". All the plan information become the same, e.g. group number, percentage, maximum, ... I have to go through these "identical" plans one by one to put back their original values. Does anyone know what might cause this? We are on 7.0. Thanks.

[brentwood]

I think I know how this happened. But I cannot reproduce it. All the patients have been set to "inactive" at one time. I set some of them back to active. I set them to inactive, so they will not show on the birthday cards I sent. Could you check the code to see if insurance information is messed up because of that?

I would like to be able to selectively print brithday postcards. I have to set patients to inactive to not print the cards for them.

There is another thing not related to this problem. When I set the patient back to active, recall records will still remain "disabled". I have to remember to set them back to active. It is very inconvenient.

Thanks for your help.

[brentwood]

I found another group of patients have this problem. I will call on Monday to see if support can take a look at my files. This is a very serious problem.

[jordansparks]

You know about the checkbox at the bottom of the insplan edit window, right? What version are you using?

Setting patients inactive has nothing to do with their insurance coverage. But how did you "set them inactive" all at one time. That's where I'm a little bit lost.

[brentwood]

I am on 7.0.34. Yes, I know about that checkbox, but I never use it. I am afraid that I may make changes that I should not be making.

I didn't set them inactive all at one time. When I print birthday cards, I make those pateints who have not come for quite a while inactive. So I will not print the the cards for them. I then set them back to active.

I didn't mean to accuse you of bugs in the code, but one thing common about those pateints are that they were set to inactive at a certain time. It seems to me that you consider plans are identcal when the group numbers and insurance carriers are the same. That is a good assumption. But you conside no group number as one group number. That is, you consider plans with same carrier and empty group number are identical plans. That may somehow cause the information to overwrite each other.

I now use my backup copy to print brithday card, so I can set patients to inactive without possibly causing any problems. It would be great if you can add a function to seletively print birthday cards. I will add a feature request for that. Thanks.

[jordansparks]

If you edit a plan from the plans list rather than from a patient, then yes, it might treat empty group numbers as identical plans. And yes, it does sound like a bug. Added to bug list.

[jordansparks]

There is now a warning when closing that window that should mostly prevent the problem.