EOBAttaches POST/ SFTP Upload

[aearl23]

Is there a way where an sftp upload can be sent as a batch process to upload the same file for multiple patients?

[justine]

Is there a way where an sftp upload can be sent as a batch process to upload the same file for multiple patients?

Hello aearl23,

The EobAttaches POST UploadSftp endpoint is only for claim payment EOB attachments, not for general patient file uploads. If you're trying to upload documents for multiple patients, the correct endpoint is POST /documents/UploadSftp, which allows uploads based on PatNum.

You’ll need to call it separately for each patient, as Open Dental does not currently support bulk document uploads in a single API call.

Thanks!

[aearl23]

We are trying to use the ClaimPaymentNum from a batch claim payment to perform a SFTP POST UPLOAD operation to the batch claim. We want to run a batch claim process and attach an eob to the claim so that all the patients on the claim have an attached EOB. While doing so, I got this error: OpenDental API error: 400 - "Error. This is most likely a version issue. The version that the customer is using might be too old to support the API method used."

I noticed that the listed version is 24.3.7 but in my PMS, the most recent update I see is 24.3.57 2/28/25. How can I correct this version error?

[RyanH]

We are trying to use the ClaimPaymentNum from a batch claim payment to perform a SFTP POST UPLOAD operation to the batch claim. We want to run a batch claim process and attach an eob to the claim so that all the patients on the claim have an attached EOB. While doing so, I got this error: OpenDental API error: 400 - "Error. This is most likely a version issue. The version that the customer is using might be too old to support the API method used."

I noticed that the listed version is 24.3.7 but in my PMS, the most recent update I see is 24.3.57 2/28/25. How can I correct this version error?

Hello aearl23,

The EOBAttaches endpoint should still work in your version of OD, so the error is probably unrelated. Would you be willing to provide more information about the SftpAddress you are using in your request body?

[aearl23]

I am using the sftp address from an AWS sftp server. I have been using the Upload SFTP for single claims without a problem, but when I do so with a batch payment, I get the error

[aearl23]

Here is the error: OpenDental API error: 400 - "Error. This is most likely a version issue. The version that the customer is using might be too old to support the API method used."

[justine]

I am using the sftp address from an AWS sftp server. I have been using the Upload SFTP for single claims without a problem, but when I do so with a batch payment, I get the error

Here is the error: OpenDental API error: 400 - "Error. This is most likely a version issue. The version that the customer is using might be too old to support the API method used."

Hi aearl23,

We had the opportunity to review your issue and confirmed that the API request itself is functioning correctly when tested independently via cURL. This indicates that the issue lies within your application’s implementation rather than the Open Dental API.

As a reminder, at this time, Open Dental does not provide direct API support beyond what is available in our documentation and forum discussions. We recommend debugging your application’s request handling, verifying the data being sent, and ensuring it matches the successful cURL request.

If you have further API-related questions, please continue using the forum. However, please note that responses are community-driven and provided as time allows.

Thanks!