Open Dental Forum

Posted: **Thu Nov 13, 2025 2:43 pm**

First, this office is quite out-of-date, which I'm attempting to fix. We are on version 17.4. Sorry!

Also the database and shared folders are on a linux server for stability and ease of backup. I don't think this is relevant to this particular issue.

The Open Dental application on one of our computers attempted to run a version update, which I believe failed because the file it expected to find online was not available. It's no issue for that computer. I can still start the OD application and perform all tasks.

On other computers on the network, however, immediately after starting the OD application I get:

An update is in progress on workstation: 'FRONT-DESK'.

Not allowed to start Open Dental Software while an update is in progress.
Please wait and click 'Try Again'.

I have looked for hidden files in the shared folders and I have tried to find references to this update in the database, but I can't find anything. There was a reference in the securitylog table but deleting that row didn't help.

What do I need to do to clear this flag so the Open Dental application may be used on other computers in the office?

Posted: **Thu Nov 20, 2025 11:37 am**

FYI, this is stored in the PREFERENCE table. Tools->Database Maintenance->Tools->Clear on the still-functional host will update the offending row, or in at least some cases running OD in admin mode on an authorized host will do this clearing automatically.

Code: Select all

mysql> select * from opendental.preference where PrefName like "%updatein%";
+--------------------------------+-------------+---------+-----------------------------------------------------------------------------------------------------------------------------------+
| PrefName                       | ValueString | PrefNum | Comments                                                                                                                          |
+--------------------------------+-------------+---------+-----------------------------------------------------------------------------------------------------------------------------------+
| UpdateInProgressOnComputerName |             |     227 | Will be blank if update is complete.  If in the middle of an update, the named workstation is the only one allowed to startup OD. |
+--------------------------------+-------------+---------+-----------------------------------------------------------------------------------------------------------------------------------+

In future I will pay more attention to this table!

Open Dental Forum

how is (version) "update in progress" flagged for other computers

how is (version) "update in progress" flagged for other computers

Re: how is (version) "update in progress" flagged for other computers