cannot create a file when that file exist

oraldoctor · Post by **oraldoctor** » Wed May 28, 2014 10:43 am

We claim electronically for the longest time and now this message "cannot create a file when that file exist" suddenly popped up
and finally shows an error message "send error". Has anybody encountered this before?

Post by **jsalmon** » Wed May 28, 2014 2:10 pm

What version of Open Dental are you using? What clearinghouse are you using?

oraldoctor · Post by **oraldoctor** » Wed May 28, 2014 3:29 pm

I have version 11.0.53.0 . Our clearing house is Emdeon.

oraldoctor · Post by **oraldoctor** » Thu May 29, 2014 10:25 am

I have found the following post reply to the same issue.

Re: e claims submission problems?
Postby jordansparks » Tue Sep 15, 2009 10:07 pm

Look in your emdeon output folder as specified in the clearinghouse setup. Delete the claim file.

I already have done this even before I have seen the solution posted previously but have not corrected the issue.

Thanks for the help.

Post by **jsalmon** » Thu May 29, 2014 12:35 pm

We haven't changed the file creation code for quite some time, have you tried running Open Dental as Administrator? You might have better luck calling us so that we can get connected to the computer and troubleshoot in detail.

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