Setting Appt complete Errors

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drtech
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Joined: Wed Jun 20, 2007 8:44 am
Location: Springfield, MO
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Setting Appt complete Errors

Post by drtech » Mon Jul 20, 2009 8:53 am

We have had this happen a number of times over the last few months. Appointment is broken. Later we find the appointment completed, charges completed, and a statement sent to the patient by mistake. Looking at the audit trail I find that the appt was indeed broken, sent to unscheduled and then later on (I think when the staff was working the list) the appointment completed. I know this is probably just operator error, but we need to disable being able to complete an appointment if it is broken or unscheduled.
David Fuchs
Dentist - Springfield, MO
Smile Dental http://www.887-smile.com

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jordansparks
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Re: Setting Appt complete Errors

Post by jordansparks » Mon Jul 20, 2009 6:56 pm

Just added it as a bug:
It is possible to complete an appointment directly from the unscheduled list.
Jordan Sparks, DMD
http://www.opendental.com

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drtech
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Joined: Wed Jun 20, 2007 8:44 am
Location: Springfield, MO
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Re: Setting Appt complete Errors

Post by drtech » Mon Jul 20, 2009 7:22 pm

great...thanks...that will save us some headache when my staff can't accidental do that anymore!
David Fuchs
Dentist - Springfield, MO
Smile Dental http://www.887-smile.com

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